1355 Churchill Hubbard Road, Youngstown, OH 44505
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A wide range of experiences comes through from people connected with Liberty Healthcare, part of the Windsor family of care, touching both the rehab floor and the hospital-adjacent services. Taken together, the stories paint a landscape of care that can be attentive and compassionate on one day, and fragmented, hurried, or frustrating on another. The common threads are the pressures of staffing, the fragility of patients who are recently injured or recovering, and the navigation families must perform to understand what comes next after an admission.
In one account, a patient arrived on a Monday evening around eight o'clock to the rehab floor and immediately felt like a bother to the staff. The patient was placed in bed without an orientation or practical guidance on how to operate the bed, which was described as "on its last legs." This person had undergone a leg rod insertion just two days earlier, on 7/5/2025, and the hospital had advised requesting pain medication every four hours to manage post-surgical pain. The sense conveyed is that the initial experience on the rehab floor left the patient feeling underprepared and unseen, a feeling that seems to have colored much of the subsequent stay.
The same narrative highlights a tension between staying and leaving that stems from perceived quality and the responsiveness of the team. A daytime nurse reportedly conveyed concern that nurses were in the room too much for giving meds, a remark that underscored a perception of overwork and a lack of clarity about what care would look like on a daily basis. In the writer's view, the helpful counterexample came from Jim in physical therapy, who talked the patient into remaining on the floor until Friday, 10 July. The difference Jim made was framed as a meaningful corrective to a care environment that otherwise felt strained and uncertain, suggesting that individual staff members could still profoundly influence a patient's experience even when systemic problems were present.
Discharge day presented its own set of challenges. The patient repeatedly stated an intent to depart at a specific time, but the discharge process proceeded in a way that felt disjointed and reactive rather than collaborative. When the patient told the nurse they would be leaving at 10:30 AM, the response was to print discharge paperwork and proceed without acknowledgment, a moment that reinforced a sense of being overlooked or deprioritized. The positive counterpoint here was the acknowledgment that staff cannot be blamed entirely; the writer attributed some of the chaos to being overworked and understaffed, and asserted a need for more aides and nurses on the rehab floor at all times.
Beyond this particular stay, the reviews reveal a spectrum that includes glowing praise from other family members and patients. A patient described two weeks of excellent care, including a wound VAC treatment, and stated that given a choice for medical-necessary respite or old-age care, Liberty would be the preferred site. A different family member shared gratitude for the rehab experiences of their husband, noting that therapists went "above and beyond," and that the overall staff were friendly and caring. The kitchen staff and specific aides received thanks for remembering patient preferences and nourishment needs, illustrating how small, consistent acts can tilt a patient's experience toward reassurance and dignity even when other aspects of care feel strained.
Yet the other side of the picture is stark and sobering. A separate review tells of four weeks of care where communication and coordination were severely lacking. Family members were kept largely in the dark, with only a single care-team meeting after repeated requests, and medication updates were inconsistent or absent. The admission process itself was described as disorganized and impersonal, lacking even a basic tour or introduction. Transportation to appointments proved unreliable, and on at least one occasion, a patient was left waiting for more than three hours. The discharge process was equally problematic, with a social worker named Anna providing misinformation and promises that were not followed through. A disturbing anecdote about a resident on the nursing home side - where a funeral home had to wait and staff could not be located, forcing a resident to sign for a deceased individual - was cited as a chilling indicator of staffing shortages and oversight failures.
Mental and emotional strain appears as a repeated motif in these accounts. In another family's experience, a sister reported that the facility incorrectly communicated a three-day medication prescription while the patient was in rehab, causing unnecessary pain and delay, especially when the hospital had indicated a longer supply should be possible. The patient's pain and the dissonance between hospital and rehab instructions amplified frustration and fear, reminding readers that even when a hospital discharge is imminent, the path to resolution can be muddled if lines of communication break down.
The week-to-week texture of care also features urgent, nighttime frustrations. An observer described consistently difficult overnight visits where finding a staff member could be a hunt, and when a call was answered, it sometimes ended abruptly or with delays in letting visitors in or out of the building. A code-access barrier and an understaffed floor - "20 people here and maybe 1 or 2 workers" - left families feeling helpless and residents under-served. Reports of late medications, with a nurse or aide taking over half an hour to bring a needed dose, and the sense of overall incompetence painted a stark image of a facility stretched thin by staffing realities.
Despite the recurring complaints, the stories also illuminate moments of genuine care and professional excellence. The PT staff, especially Jim, is repeatedly credited with guiding patients toward better outcomes and decisions. Staff like Kayla Talley and a kitchen team member nicknamed Kay are remembered for going beyond their duties - taking time to understand a patient's preferences, dietary needs, and social cues, and shaping a care experience that felt personal and human when other routines seemed impersonal or hurried. These positive notes suggest that when a patient-facing caregiver can connect with a patient - explain, listen, and advocate - care can feel coherent and humane, even in a system that otherwise presents as overburdened.
Taken together, the collection of experiences suggests that Liberty Healthcare's rehab and related services can deliver deeply positive experiences in certain moments and sadly deficient ones in others. Care quality appears strongly influenced by staffing levels, communication clarity, and the degree to which every team member - nurses, aides, therapists, social workers, transport coordinators - can coordinate around the patient's needs. Families describe both the relief that compassionate, attentive staff bring and the fear and frustration that follow when administration, discharge planning, and daily operations fail to align. The overarching impression is not simply a tally of good days and bad days, but a call for fundamental improvements: better orientation for new admissions, consistent medication and treatment updates, reliable transportation and discharge planning, and sufficient staffing to ensure that patients and their families feel informed, respected, and safe.
Liberty Health Care Center in Youngstown, OH is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. This beautifully furnished center provides a host of amenities including a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a gaming room for recreational activities.
Residents can enjoy delicious and nutritionally balanced meals in the elegant dining room with restaurant-style service. Special dietary restrictions are accommodated to ensure everyone's needs are met. For those who prefer to cook on their own, there is a fully equipped kitchenette available.
The wellness center offers fitness programs and a fitness room to encourage an active lifestyle. Planned day trips and scheduled daily activities are organized for socialization and engagement. Residents can also participate in resident-run activities to foster a sense of community.
Safety and security are paramount at Liberty Health Care Center with 24-hour call systems and supervision available. Assistance with activities of daily living such as bathing, dressing, and transfers is provided as needed. Medication management ensures that residents receive their medications timely and accurately.
Transportation arrangements are available both for non-medical needs such as grocery shopping or social events, as well as for doctors' appointments. Move-in coordination services make the transition into the community smooth and hassle-free.
The favorable location of Liberty Health Care Center boasts numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals within close proximity. Residents can easily access these conveniences and enjoy various experiences outside the community.
Overall, Liberty Health Care Center offers a comfortable and supportive environment where residents can live independently while having their care needs met by a dedicated staff.
Liberty Health Care Center is located at 1355 Churchill Hubbard Road, Youngstown, OH 44505 in Trumbull County, Ohio
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