Overall Review of Pristine Senior Living & Post Acute Care of Xenia
common
11 reviews mention this
Staff teamwork and caring approach
Staff is frequently described as caring, responsive, and collaborative.
Several residents and families describe staff who are kind and work as a team, including administration, nurses, aides, housekeeping, and therapy. An employee also highlights teamwork and care for residents, and one review specifically calls out nurses as âawesomeâ and aides as caring. Even among highly negative reviews, a few mention that some individual aides provided better support than others.
caveat
6 reviews mention this
Short staffing affects daily help
Residents and families raise concerns about staffing levels and coverage.
Multiple reviews say help was delayed or staffing was insufficient, including long waits for bathroom assistance and call-light response. Some reviews also mention gaps in day-to-day support roles, such as a lack of social work or an activity director, and report under-staffing during care. A few reviews connect staffing problems with neglect and hygiene issues, which increased their stress and concern.
caveat
4 reviews mention this
Food quality and temperature complaints
Food is a recurring point of frustration, including cold meals.
Several reviews describe food problems severe enough to affect what residents could eat, including reports that meals are served cold. One review also says there was no specific diabetic diet plan, and another describes residents agreeing the food situation was unacceptable. There is also a separate complaint about a food workerâs behavior, which adds to concerns about how dining staff treat residents.
caveat
4 reviews mention this
Hygiene and cleanliness concerns
Some reviews describe hygiene lapses and poor room upkeep.
A number of negative reviews describe hygiene problems, including being left without baths and delays in basic personal care. One review reports a strong unpleasant odor in a bathroom and says neglect contributed to serious wounds after the resident was sent out. Another review calls the facility dirty and ties issues to lack of consistent care and coverage.
caveat
3 reviews mention this
Phone access and call response
Communication problems come up, including phone and call light issues.
Some families report difficulty reaching the facility by phone, including claims that calls were not answered and that they were hung up on. Others describe call-light response problems during emergencies, including being told to get up and walk to respond. These experiences make residentsâ families feel unsupported when they most need help.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.