Altercare Of Wadsworth

Pros

• The staff at Altercare is described as very warm and caring, with particular praise for the social worker Dawn and the PT staff, Jared and Tina.
• Residents have reported receiving graceful service during their stays at the facility.
• Follow-up care provided by Altercare has been noted as terrific, particularly regarding home care referrals.
• Compassionate caregivers, including STNAs and nurses, are acknowledged for their efforts despite being overworked.
• Some families found that their loved ones received better-than-average treatment compared to experiences in other facilities.

Cons

• The facility is understaffed, leading to inadequate response times for patient needs.
• Administration is rude and unprofessional, often disregarding patients' rights and privacy.
• Patients are frequently denied timely medical care and transportation to hospitals despite requests from doctors and family members.
• Caregivers are overwhelmed due to high resident-to-aide ratios, resulting in poor overall care.
• There are complaints about neglect, including not changing soiled patients or cleaning residents’ faces after meals.
• Family concerns are dismissed or ridiculed by administrative staff, indicating a lack of compassion and professionalism.
• Residents experience long wait times for assistance, sometimes exceeding fifteen minutes for urgent needs.
• Important medical tests and procedures may be canceled or ignored to avoid costs for the facility.
• Personal belongings of deceased residents are treated disrespectfully when returned to families.
• Overall, the facility prioritizes billing over genuine patient care and well-being.

Review

The reviews for Altercare reveal a stark contrast in experiences within the facility, highlighting both commendations and severe criticisms that paint a complex picture of patient care. On one hand, some residents and their families have expressed gratitude for the compassionate staff who provide attentive care. For instance, one individual reported the positive experience of their mother-in-law during her rehabilitation stay, praising specific staff members like social worker Dawn and physical therapists Jared and Tina. Such accounts suggest that when adequately staffed, caregivers at Altercare can offer warmth and support, creating a welcoming environment that patients appreciate.

However, these positive remarks are overshadowed by numerous complaints regarding the overall management and standard of care provided in the facility. Several reviewers voiced concerns about understaffing, indicating that this issue leads to significant delays in response times. Complaints regarding wait times exceeding fifteen minutes for assistance—especially for patients with urgent needs—were common. The frustration was palpable among family members who felt helpless as they witnessed their loved ones struggle to receive timely attention for basic needs such as bathing or using the restroom.

The administrative side of Altercare also faced heavy criticism. Many commenters referred to the administration as unprofessional and dismissive toward both patients and their families' concerns. Specific incidents were cited where administrators failed to follow through on promises made to address complaints about care quality or patient treatment. For example, one reviewer recounted an alarming scenario involving improper handling of a critical medical situation; despite directions from an oncologist for hospital admission due to worsening health conditions, an administrator refused transport until it was too late. This lack of urgency not only caused emotional pain but ultimately resulted in tragic losses.

Additionally, multiple reviewers pointed out troubling practices regarding patient dignity and hygiene standards within the facility. Reports emerged claiming that residents often remained soiled for extended periods due to inadequate staffing levels—a disturbing aspect considering how crucial personal care is in a nursing environment. Instances where residents’ faces were left unwashed after meals drew further ire from families advocating for better basic hygiene practices during caregiving.

Despite there being some dedicated caregivers on duty who genuinely seem invested in their work, it seems that they are consistently overburdened by administrative policies driven more by profit than by compassion or care quality. Reviewers noted how hard-working front-line staff struggled under mounting workloads while facing detrimental cuts or restrictions placed upon them by higher administration levels which prioritize billing above patient care needs.

In summary, while Altercare has some redeeming qualities evidenced by caring frontline staff members willing to go the extra mile when possible, overwhelming evidence suggests serious systemic issues warranting scrutiny. Families navigating long-term care options should weigh these mixed reviews thoughtfully; advocating actively for their loved ones appears vital if choosing this particular facility as oversight against institutional shortcomings seems necessary if ensuring adequate quality of life and medical attention is a priority during such vulnerable times.

Restaurants

• Wadsworth Tavern (0.2 miles)
• Wadsworth Brewing Company (0.2 miles)
• Casa Del Rio (1.7 miles)
• Bob Evans (1.8 miles)
• Hong Kong Buffet Sushi Hibachi Lounge (1.8 miles)
• Wendy's (1.8 miles)
• McDonald's (1.8 miles)

Pharmacies

• Ritzman Pharmacy (0.3 miles)
• CVS Pharmacy (1 miles)
• Discount Drug Mart (2 miles)
• Omnicare (2.3 miles)
• Ritzman Pharmacy (3.9 miles)
• Rite Aid (4 miles)
• CVS Pharmacy (4.9 miles)

Places of Worship

• Grace Lutheran Church (0.4 miles)
• Wadsworth Church of the Nazarene (1.5 miles)
• Seville Presbyterian Church (6.8 miles)
• First Church of God (8.7 miles)
• Pleasant Hill Baptist Church (9.1 miles)
• Ghent Christian Church (10 miles)
• St Francis Xavier Catholic Church (10.2 miles)

Parks

• Memorial Park (0.4 miles)
• Durling Park (0.6 miles)
• Wintergreen Park (1.1 miles)
• Silver Creek Park (3.1 miles)
• Green Leaf Park (5.3 miles)
• Johnson Woods State Nature Preserve (9.4 miles)
• Fred Greenwood Park (10 miles)

Physicians

• Crystal Clinic (1.2 miles)
• Patel Rachel Dr Community Health Care Wadsworth (1.6 miles)
• North Star Orthopaedics: Deppisch, Paul J DO (1.8 miles)
• Akron Children's Hospital Pediatrics (2.1 miles)
• Foot & Ankle Institute (3.8 miles)
• Medical Center of Rittman (3.9 miles)
• Sam Nabil Ghoubrial (4.3 miles)

Cafes

• Starbucks (9.3 miles)
• Cafe Arnone (9.7 miles)
• Biggby Coffee (10 miles)

Hospitals

• Medina Medical Office Building (9.8 miles)