Home Instead - Wadsworth, OH

Pros

• The staff are intentional about meeting clients' needs and educating caregivers to bring their best.
• The company is polite and team-oriented.
• Caregivers find working with clients rewarding and are humbled by the appreciation expressed through clients' smiles.
• The company helps seniors by providing love, companionship, and genuine care, making them feel valued.
• Greta is described as a kind and wonderful caregiver who excels with clients and families.
• The office staff are caring, proactive, and supportive, delivering consistent communication and thoughtful ideas.
• Home Instead goes the extra mile to coordinate care, support families, and make transitions seamless.
• The team is easy to work with, kind, and dedicated, with clients and families expressing gratitude for their support.

Cons

• Greta guilted a caregiver for calling off after their parent died and showed no compassion.
• There was no compassion, no paid time off, and no follow-up after a parent's death - just a card signed by people.
• The office staff are heartless and treat their caregivers like trash.
• The franchise is going downhill fast as caregivers are constantly leaving due to being treated poorly.
• They only care about making money rather than actually taking care of their employees/caregivers.
• The staff are rude and seem racist.
• The reviewer would not recommend working for the franchise and warned others not to.

Review

The collection of voices paints a multifaceted picture of Home Instead as a place where caregiving is taken seriously, relationships with clients are deeply valued, and the work can be profoundly rewarding. Across many reflections, the environment is described as positive, professional, and team-oriented. The leadership and staff are frequently commended for their dedication to both clients and caregivers, with a clear emphasis on meeting real needs, providing education, and striving to bring out the best in everyone who walks through the door. This combination of strong leadership, supportive colleagues, and a mission-driven approach creates an atmosphere that many describe as uplifting and purposeful.

Several reviews highlight the courteous, collaborative spirit that defines the office culture. People repeatedly mention a friendly, respectful tone among team members and an emphasis on working together to provide dependable, attentive care. The sense that the company values both clients and caregivers shines through, with many testimonials noting that caregivers are treated with consideration and given opportunities to grow through education and ongoing support. In this view, Home Instead is not just a place to work but a community that reinforces professionalism, empathy, and a shared commitment to improving the lives of those they serve.

A large portion of the sentiment centers on the daily realities of caregiving. Reviewers describe meaningful connections with clients - learning about their backgrounds, families, and personal histories - and taking pride in helping seniors navigate tasks they can no longer perform on their own. The emotional impact is palpable: seeing a client smile or feeling that a loved one is comforted by companionship and assistance can brighten a caregiver's day. In these reflections, care is framed as a personal mission, with caregivers treating seniors as if they were family and prioritizing their clients' happiness, dignity, and well?being in a very tangible, day-to-day way.

There is a strong sense in many accounts that Home Instead genuinely tries to support families as a whole, not just the individual receiving care. Families describe the staff's responsiveness, the way office personnel follow up on concerns, and the overall continuity of care during challenging periods - such as during COVID. The office team is praised for coordinating services, facilitating introductions when geographic changes are involved, and offering practical guidance and ideas that help make a loved one's remaining time more comfortable and less stressful. In several testimonials, this approach is repeatedly linked to a positive, less traumatic experience for families and their seniors.

However, no portrait of an organization is complete without the more difficult experiences, and a few reviews provide a candid, humanizing counterpoint. One long-tenured caregiver shares a painful memory of bereavement and a perceived lack of compassion from a supervisor during a moment of personal loss, describing a sense of guilt-tripping about calling off and a feeling of being inconvenienced. The account highlights an important nuance: even in a high?performing, compassionate organization, individual interactions with leadership can dramatically shape a caregiver's sense of support and belonging. This perspective is balanced against other notes that praise specific leaders and colleagues for their kindness and responsiveness, underscoring that experiences can vary depending on the person and circumstance.

Another thread in the mixed feedback concerns the office environment more broadly. Several reviews celebrate the names and actions of various staff members who went above and beyond to arrange care, coordinate appointments, and advocate for clients. Yet there is also a sharp critique suggesting that some office staff can come across as heartless or overly focused on financial aspects at times, implying a tension between compassionate care and business pressures. In this view, the franchise's success and the ability to deliver excellent client care are sometimes perceived as being undermined by a culture that prioritizes revenue over employee well-being, with caregivers feeling underappreciated or undervalued. This tension is summarized by a strong cautionary note from one reviewer who would not recommend working for the franchise based on perceived mistreatment and low morale in the office.

Amidst the breadth of experience, many reviewers leave expressions of gratitude and optimism. People thank groups of staff by name, celebrate the supportive nature of their teams, and acknowledge the broader benefits of working with Home Instead - such as meaningful client relationships, the sense that their work matters, and the reassurance that they are part of an organization that aims to do right by those who need care most. Other sentiments celebrate the ethics and reliability of the organization, with statements like "a perfect fit," "extremely caring," and "a blessing to work with," reinforcing a prevailing belief in the company's core values and the reality that many caregivers find genuine purpose and satisfaction in their roles.

Taken together, the reviews sketch a complex but predominantly positive picture of Home Instead as a place where high standards of care, teamwork, and respect for clients and caregivers coexist with real human challenges. The majority of experiences center on professional growth, meaningful client relationships, and a supportive, mission-driven culture. Yet there are clear reminders that leadership and office dynamics can significantly influence individual experiences - both positively and negatively. The overarching message is one of gratitude for the meaningful work and the people who make it possible, tempered by a call for consistent compassion at all levels of leadership and administration to ensure every caregiver feels valued and supported, especially in the most difficult personal moments.

This area of Wadsworth, Ohio offers a convenient and diverse range of amenities for seniors looking to settle down in a welcoming community. With numerous restaurants including fast food options like McDonald's and family-friendly establishments like Bob Evans, there are plenty of dining choices close by. Pharmacies such as Discount Drug Mart and CVS provide easy access to medication and healthcare needs. Nearby physicians at North Star Orthopaedics and Akron Children's Hospital Pediatrics offer quality medical care. The presence of places of worship like Wadsworth Church of the Nazarene and Grace Lutheran Church can provide spiritual support. Parks like Memorial Park and Silver Creek Park offer opportunities for leisurely walks and outdoor activities. Overall, this part of Wadsworth provides a well-rounded environment for seniors seeking a comfortable and enjoyable living experience.

Restaurants

• McDonald's (0.1 miles)
• Chipotle Mexican Grill (0.1 miles)
• Wendy's (0.1 miles)
• Pizza Hut (0.1 miles)
• Spunkmeyers Pub (0.1 miles)
• Applebee's (0.1 miles)
• Bob Evans (0.1 miles)

Pharmacies

• Discount Drug Mart (0.1 miles)
• Omnicare (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Ritzman Pharmacy (1.6 miles)
• Ritzman Pharmacy (4.9 miles)
• CVS Pharmacy (5 miles)
• Ritzman Pharmacy (5.5 miles)

Physicians

• North Star Orthopaedics: Deppisch, Paul J DO (0.1 miles)
• Akron Children's Hospital Pediatrics (0.2 miles)
• Crystal Clinic (2 miles)
• Patel Rachel Dr Community Health Care Wadsworth (2.1 miles)
• Medical Center of Rittman (5.6 miles)
• Foot & Ankle Institute (5.6 miles)
• Sam Nabil Ghoubrial (6 miles)

Places of Worship

• Wadsworth Church of the Nazarene (0.4 miles)
• Grace Lutheran Church (1.5 miles)
• Seville Presbyterian Church (7.4 miles)
• Ghent Christian Church (8.2 miles)
• Grace Church (8.6 miles)
• St Francis Xavier Catholic Church (9 miles)

Parks

• Durling Park (1.4 miles)
• Memorial Park (2 miles)
• Wintergreen Park (2.3 miles)
• Green Leaf Park (3.6 miles)
• Silver Creek Park (4.4 miles)
• Fred Greenwood Park (9 miles)

Cafes

• Starbucks (7.6 miles)
• Cafe Arnone (8.3 miles)
• Biggby Coffee (8.7 miles)

Hospitals

• Medina Medical Office Building (8.4 miles)