Continuing Healthcare of Toledo

Pros

• The Physical and Occupational Therapy department at Fairview is praised for providing great care and support.
• A particular nurse stands out for delivering exceptional service amidst a generally unresponsive nursing staff.
• Some visitors appreciated the security measures in place at Fairview, noting that it was satisfactory during their visits.
• One family felt reassured by the overall care provided to their father, indicating that he liked his time at the facility despite some challenges.

Cons

• The staff at the Fairview facility displayed a lack of compassion and were unresponsive to patient needs.
• Residents were often treated with disrespect and complaints were ignored by the administration.
• The nursing staff seemed indifferent about medication administration, causing unease among patients.
• The food served was generally subpar, with many meals being difficult to identify and unpleasant.
• Cleanliness standards were inadequate, requiring special requests for even basic cleaning tasks.
• There were instances of theft within the facility, leading to missing personal belongings without resolution from management.
• Staffing issues and poor supervision contributed to a dangerous environment for residents.
• Promises made by staff regarding care and attention went unfulfilled, leaving families dissatisfied with the service provided.
• Patients experienced worse conditions upon discharge compared to when they were admitted for rehabilitation.
• Unsupervised agency aides posed risks to residents’ safety and well-being.

Review

The Fairview Nursing facility, now known as White Oak at Divine, has garnered significant negative feedback from families of residents, with many expressing deep concerns about the quality of care provided to their loved ones. Despite its changing names, the issues appear to have persisted under the same administration. Numerous reviews highlight a troubling pattern of staffing problems, inadequate supervision of nursing staff and State Tested Nurse Aides (STNAs), and a pervasive lack of compassionate care.

One heart-wrenching account describes the tragic death of a resident’s mother due to serious mismanagement on behalf of the nursing staff. The resident was reportedly rolled out of bed by an agency STNA while her bedding was being changed, leading to her subsequent decline in health. Alarmingly, after being assured that she was uninjured and alert post-incident, family members found her unresponsive alone in bed the following morning with oxygen in her nose. This grave situation underscores not only a failure in immediate patient care but also raises questions about accountability and communication within the facility.

Another review details an incident where a husband required urgent assistance during nighttime hours due to unmet needs and an inaccessible call button. After two such emergency visits to assist her husband personally—a situation that should never occur in a professional healthcare setting—she expressed frustration over staff indifference and poor treatment received by her spouse. The individual noted that even after multiple complaints regarding accessibility issues with his call button, promises made by staff were routinely ignored.

Further detracting from Fairview's reputation is criticism directed toward its nursing staff's responsiveness and professionalism. One reviewer specifically pointed out that while the physical and occupational therapy departments were commendable, most nurses and aides failed to exhibit necessary attention for resident needs. Patients frequently reported anxiety concerning medications administered without proper oversight or explanation from nursing staff who seemed indifferent to their well-being.

Dining experiences also contributed negatively to residents' overall satisfaction at Fairview. Multiple reviews indicated that meals served were frequently unsatisfactory; reports included instances where food was difficult to identify or presented poorly—such as powdered scrambled eggs—as well as general complaints about cleanliness within the facility. Families encountered issues where bathrooms required direct requests for cleaning services rather than regular sanitation efforts by custodial staff.

Concerns extended beyond healthcare practices into security matters within the facility itself, as one family described incidents involving missing personal belongings like cell phones and eyeglasses—stolen either by fellow residents or possibly even staff members. Reports filed regarding these thefts seemed to be minimally addressed by administration, leaving families feeling unsupported amid their distressing experiences.

In reflecting on their time at Fairview Nursing/White Oak at Divine, many reviewers adamantly advise against placing loved ones in this facility due to repeated negligence across various care dimensions—from basic needs like nutrition and hygiene to critical medical oversights—and strongly recommend seeking alternatives for better-quality eldercare options elsewhere. The collective outrage voiced through these narratives paints a dire picture of what should be a nurturing environment for vulnerable populations requiring specialized support and compassion during challenging times in their lives.

Physicians

• Paul Wilson DO-Family Practice (1 miles)
• W C Pain Management (2.5 miles)
• Reconstructive & Aesthetic Surgeons (3.2 miles)
• Toledo Radiological Associates (3.4 miles)
• Pulmonary & Critical Care Specialist (3.4 miles)
• Center For Wound Care (3.4 miles)
• Total Body Balance Medical Weight Loss Center (3.5 miles)

Parks

• Swan Creek Preserve Metropark (1 miles)
• Wildwood Preserve Metropark (3.5 miles)
• Walbridge Park (3.5 miles)
• Side Cut Metropark (4.2 miles)

Restaurants

• McDonald's (1.1 miles)
• McDonald's (1.6 miles)
• Arby's (1.7 miles)
• Just Like Home (1.9 miles)
• Campus Pollyeyes Toledo (1.9 miles)
• Papa John's Pizza (1.9 miles)
• TGI Friday's (2 miles)

Pharmacies

• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.7 miles)
• Kroger Pharmacy (2.9 miles)
• Rite Aid (3.3 miles)

Hospitals

• UTMC - 4CD Oncology Hemoc Med-Surg (1.7 miles)
• University of Toledo Medical Center (1.7 miles)
• ProMedica Wildwood Orthopaedic and Spine Hospital (3.2 miles)
• Toledo Hospital 7th Floor SICU (3.8 miles)
• Toledo Hospital Labor & Delivery (3.8 miles)
• ProMedica Toledo Hospital (3.9 miles)
• Toledo Hospital Er (3.9 miles)

Cafes

• BREW coffee bar (2 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• SIP Coffee (3.4 miles)
• Starbucks (4 miles)
• Panera Bread (4.2 miles)

Places of Worship

• Corpus Christi University Parish (2.1 miles)
• Epworth United Methodist Church (3.1 miles)
• Christ the King Catholic Church (4.2 miles)