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3.2 from 112 reviews
5 stars
52
4 stars
6
3 stars
6
2 stars
7
1 stars
41
Overall Review of Heather Knoll Retirement Village
common24 reviews mention this
Staff kindness and compassion stand out
Residents and families repeatedly describe the staff as caring, compassionate, and responsive to needs.
Many reviews highlight staff members who are kind and attentive, with families thanking nurses, aides, therapy teams, housekeeping, and dietary for supporting comfort and dignity. Several reviewers also mention that communication improved when staff updated them, involved social services, or reassured families during difficult periods. A minority of reviews take the opposite view, describing unreturned phone calls, slow assistance, and staff that do not follow through as promised.
common20 reviews mention this
Therapy support earns strong praise
Rehabilitation therapy is a frequent high point in residentsâ experiences, with many describing meaningful progress.
A large number of reviews credit the physical therapy and OT/PT teams with being knowledgeable and helpful, including stories of patients getting up and walking and improving enough to return home. Reviewers also describe therapy departments as coordinated with nursing care, with staff checking in on progress and making care feel more seamless between caregivers. Some negative reviews still acknowledge that therapy can be decent even when other parts of care are criticized.
caveat18 reviews mention this
Communication and call response are inconsistent
Multiple reviews report delays with call lights, phones, and timely help for basic requests.
Several reviewers describe long waits for assistance, including slow responses to call buttons and delays around pain medication timing. Some reviews also describe phone calls not being answered or returned and families feeling they were not kept informed about doctorsâ visits or changes. Even when reviewers praise portions of care, these themesâespecially around response time and updatesâcome up as recurring frustrations.
caveat7 reviews mention this
Food quality varies for residents
Food experiences vary, with some residents saying meals are only average or sometimes served cold.
Some reviews describe diet and meal substitutions positively, including dietary handling alternate choices without extra ordering. Others say food was just okay, served cold, or lacked quality, and at least one review directly criticizes meal satisfaction. Where dietary is praised, the emphasis is on substitutions working as expected; where itâs criticized, residents note temperature and overall quality problems.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
115 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Akron-Canton Regional (15 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Parks
Galt Park (1 miles)
Mountain Bike Area (6 miles)
Pharmacies
Rite Aid (1.5 miles)
CVS Pharmacy (1.8 miles)
Walgreens (2.3 miles)
Marc's Stores (2.4 miles)
Discount Drug Mart (2.8 miles)
Discount Drug Mart (2.9 miles)
CVS Pharmacy (3.3 miles)
Places of Worship
Holy Family Catholic Parish Stow Ohio (1.8 miles)
United Methodist Church of Kent (5.3 miles)
Restaurants
Missing Mountain Brewing (2 miles)
Taco Bell (2.1 miles)
Thai Gourmet (2.3 miles)
Beef 'o' Brady's (2.3 miles)
Applebee's (2.3 miles)
El Campesino (2.3 miles)
Flury's Cafe (2.4 miles)
Physicians
Person Centered Therapies (2.2 miles)
Davis Eye Center (3.3 miles)
Akron General Arthritis And Rheumatolgy (3.3 miles)
Meyer Laura Dr Unity Health Network Stow (3.7 miles)
Heather Knoll Retirement Village on seniors.fyi includes 8 photos including images showing interior, landscaping, lobby, fireplace, decor, salon, television, bedroom, and more.
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