Heather Knoll Retirement Village

Pros

• The staff at Heather Knoll were considerate and helpful, providing a pleasant environment for residents.
• Residents appreciated the clean facility and private rooms with nice views.
• Physical therapy and occupational therapy services were professional and helped residents make significant progress.
• Staff members, including nurses, were described as kind and caring, ensuring patients received timely pain medication and follow-up care.
• The facility offered engaging daily activities for residents, contributing to a positive experience during their stay.
• Communication with family members was prioritized through regular updates on patients' progress, enhancing trust in the care provided.
• The food served was considered very good compared to other facilities, offering alternative choices when needed.
• Several staff members demonstrated genuine care for patients/residents during their time at the facility.
• Heather Knoll effectively accommodated special medical needs, showcasing their commitment to patient-centered care.
• A sense of community developed among the staff who got to know each resident's wishes personally, making for a supportive atmosphere.

Cons

• The facility failed to provide necessary medical supplies and proper discharge planning for the patient's home care, leaving the family to struggle with healthcare needs.
• Staff treated patients as though they were in hospice care rather than providing rehabilitation, leading to concerning health issues that went unaddressed.
• A family member felt unwelcome and was asked to leave when expressing concern about their loved one's condition.
• Many reviews indicate that staff members did not appear to care about the patients, leading to a lack of adequate attention and support.
• Concerns were raised about understaffing, which resulted in poor patient care and multiple incidents of falls and injuries.
• Issues with lost personal belongings, such as wedding rings, went unresolved despite police reports being filed.
• There were significant communication breakdowns among staff regarding dietary needs and treatment plans for patients.

Review

The experiences shared by families with loved ones in Heather Knoll Nursing & Rehabilitation Center illustrate a complex tapestry of care, ranging from commendable moments to frustrating disappointments. The facility has garnered both praise and criticism, highlighting the variability in patient care and the overall management of resident needs.

On one hand, numerous reviews express heartfelt appreciation for specific staff members who exemplify what quality care should look like. Bill, a dedicated nurse, has been lauded for his attentive and familial approach to nursing care for patients suffering from debilitating conditions such as ALS. Residents appreciated the supportive aides like Kim, whose contributions did not go unnoticed during difficult times. Positive comments about the cleanliness and organization of the facility further cement Heather Knoll's reputation as an environment conducive to healing. Activities designed for residents—ranging from physical therapy sessions to outdoor excursions—were noted positively by many, creating an atmosphere that fosters personal connections and engagement among residents.

However, contrasting experiences emerged from families navigating more challenging circumstances. One review highlighted a concerning lack of communication regarding aftercare needs post-discharge. A mother was released with no formal arrangement for home health care or necessary medical supplies being ordered ahead of time. The frustration stemming from feeling abandoned by the facility is palpable as family members reported having to manage critical medical logistics without support.

Another stark account involved an alarming event where a visitor intervened on behalf of their loved one who had been mishandled, illustrating concerns about the staff’s responsiveness and attentiveness when it mattered most. The visitor described an experience wherein they felt compelled to call paramedics due to their family's condition worsening—a situation that raised questions about how residents are monitored without active family advocacy.

While some reviews expressed satisfaction with rehabilitation efforts within Heather Knoll, others conveyed disappointment regarding consistency in physical therapy outcomes alongside incidents of neglect resulting in falls and injuries among residents. Reviewers acknowledged that while certain staff displayed genuine concern for individual patients' well-being, systemic issues such as understaffing often hindered more effective care delivery.

Additional troubling reports mentioned theft incidents and lack of timely updates during dire circumstances toward end-of-life situations. An anecdote about stolen wedding rings serves as a reminder that even personal belongings can be at risk within these environments; several families felt compelled to file police reports without resolution, pointing to gaps not just in caregiving but also in maintaining security protocols.

Therefore, while Heather Knoll Nursing & Rehabilitation Center has its share of devoted staff willing to go above and beyond in delivering compassionate care—resulting in positive outcomes for some residents—the mixed reviews underscore broader challenges faced by healthcare facilities today. Families are encouraged to maintain vigilance through regular visits and documentation when navigating long-term stays at such institutions; their insights may serve not only their loved ones but could also inform potential clients making difficult decisions amidst numerous options available in today's healthcare landscape.

Parks

• Galt Park (1 miles)
• Mountain Bike Area (6 miles)

Pharmacies

• Rite Aid (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.3 miles)
• Marc's Stores (2.4 miles)
• Discount Drug Mart (2.8 miles)
• Discount Drug Mart (2.9 miles)
• CVS Pharmacy (3.3 miles)

Places of Worship

• Holy Family Catholic Parish Stow Ohio (1.8 miles)
• United Methodist Church of Kent (5.3 miles)

Restaurants

• Missing Mountain Brewing (2 miles)
• Taco Bell (2.1 miles)
• Thai Gourmet (2.3 miles)
• Beef 'o' Brady's (2.3 miles)
• Applebee's (2.3 miles)
• El Campesino (2.3 miles)
• Flury's Cafe (2.4 miles)

Physicians

• Person Centered Therapies (2.2 miles)
• Davis Eye Center (3.3 miles)
• Akron General Arthritis And Rheumatolgy (3.3 miles)
• Meyer Laura Dr Unity Health Network Stow (3.7 miles)
• Health Care Center Physicians (3.7 miles)
• Internal Medicine Specialists (3.8 miles)
• Nikita Hegde, MD (4.1 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Molly Brown Cafe (3.7 miles)
• Nervous Dog Coffee Bar (4.2 miles)
• Nervous Dog Coffee Bar (6.9 miles)

Hospitals

• Summa Western Reserve Hospital (3.8 miles)
• Robinson Memorial Hospital (4.4 miles)
• Summa Akron City Hospital (4.9 miles)
• Akron Children's Hospital (6 miles)

Theaters

• Cinemark Cuyahoga Falls And Xd (3.8 miles)