Sunbury Nursing Home

Pros

• Country View is described as one of the best facilities in Ohio, with staff who truly care for residents.
• The facility feels like home, with staff who go above and beyond for the residents.
• The staff are great, keeping residents engaged in activities and helping them enjoy their time.
• Katherine Davidson is praised for compassion and putting residents' best interests first.
• The facility is considered the best and consistently goes above and beyond for residents.
• The staff truly care about residents, including end-of-life care, making them feel loved.
• The staff are responsive and provide excellent care, with families highly recommending the facility.
• Country View is described as a gem and would be highly recommended for care.

Cons

• The administrator at this location is uncooperative and unresponsive.
• The POA was ignored despite multiple emails and hand delivery.
• They released a family member and later had to transport them back to the hospital with more serious issues.
• There was zero communication between nursing and staff.
• Insurance was cut off due to lack of progress, and the patient was discharged while still ill.
• Staff did not show care for the patient's ongoing illness, prioritizing business over care.
• The business office was rude, condescending, and insisted on payment before care.
• Nursing care coordination was poor, causing delays in testing and treatment for a UTI.
• The resident developed bed sores due to not being turned regularly and delays in delivering a promised air mattress.
• Coordination between the nursing home and Bella Hospice was poor, with unprofessional nurses and delays in getting help.
• After complaints, staff promised an investigation but never followed up or reported back.

Review

The experiences shared about Country View run the gamut from heartfelt gratitude to sharp disappointment, painting a complex picture of a facility that many families clearly count on and value, while others question the administrative processes that shape care, communication, and follow-through. What emerges across the comments is a facility that several residents and loved ones describe as warm and homey, with staff members who repeatedly demonstrate kindness, compassion, and a willingness to go the extra mile. Yet layered under those consistently positive moments are persistent concerns about the administration, the speed and clarity of communication, and how well medical needs are coordinated and followed up on - elements that can dramatically impact outcomes when illness or recovery are fragile.

On the positive side, Country View is frequently portrayed as a place with genuine warmth and a sense of family. Families tell stories of staff who feel truly engaged with residents, who build relationships over time, and who make efforts to treat residents and their loved ones with respect and consideration. Several reviews emphasize how the staff interact with residents in ways that feel personal and comforting, with praise for caregivers who remember preferences, participate in activities, and create living environments that feel "like home." In particular, there are repeated commendations for staff members who are described as caring, compassionate, and attentive to residents' comfort, needs, and dignity. Some families highlight specific individuals who stood out, such as a story of a remarkable staff member who is seen as a gem in the operation, and others who mention staff going above and beyond in the moments that mattered most, including end-of-life care and bedside goodbyes delivered with grace.

Interwoven with these positive notes are accounts that spotlight significant administrative and care-coordination challenges. A recurring theme centers on the administrator's perceived lack of cooperation and responsiveness. Several reviewers describe attempts to handle formal matters - such as power of attorney documentation, admissions paperwork, or discharge decisions - without satisfactory acknowledgment or action. One strongly worded account details that a POA was emailed multiple times and hand-delivered, yet was treated as if it hadn't been received, and a family member who was discharged from the facility and then rapidly sent back to the hospital with more serious issues underscores a fear that crucial administrative decisions can derail medical stability. In such stories, the difference between a smooth, well-coordinated transition and a destabilizing misstep seems to hinge on administrative engagement, even when the clinical team is praised for care.

Communication between disciplines - nursing, therapy, physicians, and administrators - and between the facility and families is another central thread. Several families recount zero or poor communication about diagnoses, progress, and treatment plans, especially when a patient's condition was complicated by multiple health issues. One account describes a patient with ulcerative colitis, IBS, pneumonia, and an infection who could not stand or walk; despite efforts, the familyfelt the communication gap between the rehab team and the rest of the staff contributed to delays in care, and that a recent insurance redirection (the end of therapy coverage) intersected with clinical concerns in a way that left them feeling uncared for. There are also remarks about delays in testing or treatment for conditions like UTIs and bedsores, as well as lapses in routine care such as timely turning to prevent pressure injuries and timely delivery of essential supplies like air mattresses. In some instances, families describe a breakdown in the flow of information that would help them understand why a change in care plan occurred, who was responsible for decisions, and what the next steps would be.

The reviews also reveal a mixed experience in admissions and financial processes. Several comments touch on the sensitivity and sometimes contentious nature of Medicaid qualification, private-pay expectations, and the admissions team's handling of financial matters. One reviewer notes a reimbursement-driven emphasis during admissions discussions and felt that financial considerations dominated the conversation rather than the resident's medical needs. Conversely, others praised certain admissions staff for their warmth and helpfulness, pointing out that Katherine Davidson stood out as a compassionate and dedicated contact who seemed to have the residents' and families' best interests in mind. The tension between compassionate patient-facing care and the administrative or financial machinery behind it appears repeatedly, suggesting that for some families, the experience of trying to align care with coverage and eligibility is a significant stressor.

The most troubling narratives tend to center on real, tangible harms and near-harm experiences. A few reviews recount situations where lapses in care coordination or communication appeared to contribute to adverse outcomes, including a family member who had to be revived with CPR at home shortly after a discharge and another resident who suffered from bedsores and delays in getting antibiotics or even basic daily assistance. In at least one account, a patient who required hospice care faced challenges with coordination and support that left the family feeling the facility was slow to respond or follow through. The concern about infection control is also palpable in several reviews, with mentions of delays in wound care, missed dressings, and the risk this posed to residents already vulnerable due to illness or post-acute needs. The tone ranges from frustrated to outraged as families describe hours-long delays in call-light response and nurses who seemed unprofessional or disengaged, leaving loved ones feeling overlooked during critical moments.

Overall, Country View presents as a place where some residents and families find daily life truly comforting and affirming, shaped by attentive staff, a home-like atmosphere, and a sense of community. At the same time, the narrative is punctuated by warnings about the importance of clear and timely admin action, proactive and transparent communication across teams, and robust care coordination - especially for those navigating complex medical needs, transitions in care, or Medicaid and private-pay arrangements. For families and prospective residents weighing options, it might come down to a careful conversation about expectations: how discharge planning will be handled, how POA and legal documents will be acknowledged and acted upon, how quickly care needs are escalated and communicated, and which staff members will be the consistent points of contact for updates and decisions. In the end, Country View is described by many as a place with real warmth and capability on the front lines, tempered by systemic concerns that can alter outcomes when the administrative gears fail to mesh with compassionate, patient-centered care.

This part of Sunbury, Ohio, offers a convenient and tranquil setting for senior living. With several physicians' offices nearby, including Sunbury Square Family Medicine and Sunbury Mills Pediatrics, residents have easy access to healthcare services. There are also numerous dining options such as Surve and Firehouse Tavern within walking distance, providing a variety of choices for meals. Places of worship like the Sunbury United Methodist Church offer opportunities for spiritual fulfillment. Close proximity to pharmacies like CVS Pharmacy ensures easy access to prescription medications. For leisurely activities, seniors can enjoy the serene surroundings of parks like McNamara Park and Centergreen Park. Overall, this area provides a peaceful and convenient environment for seniors looking to settle down in Sunbury.

Physicians

• Sunbury Square Family Medicine (0.2 miles)
• Trupti Patel MD (0.5 miles)
• Sunbury Family Practice (0.5 miles)
• Sunbury Mills Pediatrics (0.6 miles)
• Ohio Premier Dermatology (1 miles)
• Polaris Parkway Internal Medicine & Pediatrics (7.7 miles)
• Stickel, Brian C DDS (8 miles)

Restaurants

• Surve (0.2 miles)
• Sunbury Grill (0.2 miles)
• Firehouse Tavern (0.3 miles)
• Firehouse Sunbury (0.3 miles)
• District 13 (0.3 miles)
• Taco Bell (0.4 miles)
• Wendy's (0.5 miles)

Places of Worship

• Sunbury United Methodist Church (0.2 miles)
• St. John Neumann Catholic Church (2 miles)
• Genoa Baptist Church (4.4 miles)
• Westerville Christian Church (8.9 miles)
• Centerburg Church of Christ (8.9 miles)
• All Shepherds Lutheran Church (9.6 miles)
• Saint Barnabas The Apostle Antiochian Orthodox Church (10.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Pharmprops (7.6 miles)
• Walgreens (7.8 miles)
• CVS Pharmacy (8 miles)
• Essentra Pharmacy (9.3 miles)
• CVS Pharmacy (9.4 miles)
• Discount Drug Mart (9.7 miles)

Hospitals

• Talco Asphalt & Sealing (0.4 miles)
• Morrow County Hospital (9.4 miles)
• Mount Carmel St Ann's OBGYN Clinic (10.2 miles)
• Central Ohio Surgical Institute (10.2 miles)

Cafes

• Tim Hortons (0.5 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.2 miles)
• Panera Bread (7.7 miles)
• Starbucks (8.4 miles)
• Starbucks (8.9 miles)
• Panera Bread (10 miles)

Parks

• McNamara Park (5.1 miles)
• Centergreen Park (6.8 miles)
• North Road Park (8.7 miles)
• Metzger Park (9.7 miles)