Arbors At Stow
Save2910 L'Ermitage Place, Stow, OH 44224
For more information about senior living options: (844) 490-3973
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An assembled set of experiences at Arbors reveals a facility that leaves a wide trail of strong, often painful, impressions. Families and caregivers describe a spectrum from moments of genuine warmth and competence to episodes of neglect, chaos, and fear. On one end, several reviewers praise clean surroundings, friendly staff, good meals, and a sense that there are people who truly care about residents. On the other end, a growing chorus of accounts paints a dire picture: smells of urine, soiled clothing, residents in distress, and care that sometimes feels absent or mismanaged. Taken together, the testimony creates a picture of a place that can feel like two very different environments depending on when and where you look.
A recent and particularly jarring set of claims focuses on a specific family member, a mother-in-law who was in Arbors for only a few months before a weekend hospitalization that included broken ribs, a tear in the gut, and an infected scratch on the leg. The family contends that the injuries represent a level of harm that shouldn't occur in a care setting, and they allege that the hospital suggested these injuries happened weeks earlier, implying a delay in recognition or response. They also claim that medication changes occurred without knowledge of the patient's POA, and that there was a perception of inadequate communication about what happened during the hospitalization. The family further feels that the facility's response was insufficient, noting a lack of updated information and pointing to a general sense that the patient's dignity and basic needs were not being protected in a timely manner. The comment about no pictures of the patient on the facility's website underscores a sense that transparency and visibility into the patient's condition and story are not being fulfilled.
Beyond that specific incident, numerous reviewers describe a facility that can feel unclean and unsafe. One account speaks of a pungent odor of bodily fluids in every unit, with residents wearing feces-filled pants, some slipping on the floors, and a general atmosphere described as the "most disgusting facility" the reviewer had experienced. Another review depicts a scene where a resident was found naked with plastic bags awaiting pants, clothing disappeared and later reappeared in another hall, and a mattress being repositioned off its bed. Such details convey a sense of disorganization and neglect that makes visitors and families worry about ongoing daily care, hygiene, and the basic comfort of residents. The combination of strong smells, messy rooms, and incontinence issues contributes to a perception that dignity is hard to preserve in the day-to-day routines of the home.
Yet not all feedback is uniformly negative. Some family members report positive experiences that speak to a different reality for some residents. They describe the facility as "very nice," with staff who are friendly and attentive, and even note occasions when several staff members were present in a single unit - an impression of strong staffing for a time that reassured families. Others praise the kitchen for consistently good meals, and find the overall atmosphere pleasant during visits. There are accounts of staff being helpful, kind, and patient, including observations that the living conditions can be clean and that the staff maintain a respectful demeanor with residents who have dementia. In short, for some families, Arbors still represents a place of care and routine that provides real comfort and reassurance.
The dementia and hospice experiences add another layer to the narrative. In some cases, families report understanding and empathy from staff, and a sense that caregivers try to adapt to the needs of a loved one living with dementia. In other accounts, however, families describe chaotic or discouraging experiences during end-of-life care. One family describes a period when their loved one was in hospice with patients in the same room, where screaming and unsafe conditions required ongoing alertness to safety and medication administration. The last days of life are described as lacking "peace or comfort," with claims that staff were not timely in administering medications, and that the environment felt more like a period of neglect than a controlled, compassionate hospice setting. The contrast between the hopeful portrayals of gentle, patient-centered care and the harsh depictions of hospice neglect underscores how varied experiences can be within the same facility, depending on the day and the staff on duty.
Communication and privacy emerge as additional focal points in several reviews. Some reviewers report HIPAA concerns, noting that a mom's medical information was shared with family members not directly authorized to receive it, which they experienced as a serious privacy violation during the Covid era. The Covid-related visitation restrictions amplify these concerns for some families, who describe prolonged isolation that made it harder to assess a loved one's condition or provide a familiar presence. Others recount a more positive dynamic with their loved ones' primary decision-makers, including the POA, who feel informed about treatment decisions and changes. But the recurring theme is that communication - about med changes, injuries, and daily care - appears inconsistent and sometimes insufficient to meet anxious families' expectations and legal rights.
Amid these polarized views, there is a persistent call for caution. The most pointed warnings come from families who felt their loved ones were harmed or neglected to a degree that weighed heavily on their trust in the facility. Phrases like "do not bring your loved ones here," "prison would be better," and accounts of medication lapses, missing clothing, and unaddressed safety concerns contribute to an overarching message: for some patients and families, Arbors represents a safe, supportive environment, but for others the risk of harm or indignity feels real and unacceptable. It is a facility that appears to house both compassionate, diligent caregivers and overextended or inconsistent care teams, depending on the shift and the specific unit.
Taken as a whole, the collection of reviews presents a complex portrait of Arbors. There are clear demonstrations of dedication and competence in some staff members and units, alongside deeply troubling allegations of neglect, inadequate hygiene, and poor communication in others. The divergent experiences reflect how heavily outcomes in long-term care can hinge on staffing levels, day-to-day plans, and the ability of leadership to provide consistent, transparent, and person-centered care. For families considering this facility, the message is not a simple verdict but a call to look closely at current staffing ratios, nursing availability, infection control practices, privacy protections, and the facility's systems for reporting and addressing injuries, medication changes, and end-of-life care. Prospective residents and their loved ones deserve to verify that the care environment aligns with their standards of dignity, safety, and compassionate caregiving - and to ask specific questions about how the facility ensures consistent, respectful treatment for residents with dementia, complex medical needs, and end-of-life plans.
The Arbors At Stow in Stow, OH is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can receive pampering and grooming services. Residents can enjoy their favorite TV shows as each apartment is equipped with cable or satellite TV. Community operated transportation is available for residents to run errands or attend social outings. A computer center is provided for residents to stay connected with loved ones or explore the internet.
A spacious dining room serves restaurant-style meals, prepared by the community's culinary staff. Residents have the option of enjoying their meals in the dining room or in their fully furnished apartments. A fitness room is available for those who wish to engage in physical activity and maintain their health.
Residents can have fun in the gaming room or relax in the garden and outdoor space. Housekeeping services are offered to ensure a clean and comfortable environment for all residents. Each apartment has a kitchenette, private bathroom, telephone, and Wi-Fi/high-speed internet access.
The community provides move-in coordination assistance to make the transition as smooth as possible for new residents. Transportation arrangements are made for non-medical purposes as well as doctor's appointments. A wellness center offers various programs and activities aimed at promoting mental well-being.
Care services at Arbors At Stow include 24-hour call system and supervision for resident safety. Staff members provide assistance with daily activities such as bathing, dressing, and transfers as needed. Special dietary restrictions are accommodated, including diabetes diets, ensuring that residents' nutritional needs are met.
Residents have access to a small library stocked with books for their reading pleasure. In addition to planned daily activities, there are concierge services available to cater to individual preferences. Fitness programs keep residents active while planned day trips allow them to explore nearby attractions.
The community also boasts nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and a hospital. This convenient location provides easy access to services and entertainment options for residents. At Arbors At Stow, residents can enjoy a comfortable and fulfilling lifestyle with the support they need.
Arbors At Stow is located at 2910 L'Ermitage Place, Stow, OH 44224 in Summit County, Ohio
Arbors At Stow on seniors.fyi includes 10 photos including images showing landscaping, building, interior, entrance, windows, exercise equipment, architecture, outdoor, and more.
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