Hillspring Health Care & Rehab in Springboro, OH
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325 East Central Avenue, Springboro, OH 45066
For more information about senior living options: (844) 490-3973
Hillspring is amazing, with attentive, clean, and helpful staff, good food service, and lots of activities. The staff are wonderful and very attentive. Nurse Branson is outstanding, patient, kind, and goes above and beyond for his patients. Hillspring’s rehab department is among the best in the area. The nursing staff is kind and helpful. The facility is clean, well maintained, and staffed by professionals who care. The therapy staff are outstanding and motivating. The staff treat residents like family. The admissions team is pleasant and upfront, and the leadership is dedicated. The kitchen staff prepare delicious meals. The environment is cozy, welcoming, and safe. Families consistently report positive experiences and high-quality care.
They describe the facility as an absolute joke, with neglect cited as leading to infections. They claim staff are consistently understaffed, causing long waits for basic needs like help, meals, or showers. They accuse the administration of being money-driven and unresponsive to family concerns. They report residents being left in dirty or inappropriate conditions, including being left in bed or without proper hygiene. They recount emergencies or serious issues going unaddressed, with calls unanswered for long periods (often 90 minutes or more). They mention hostile or unprofessional behavior from staff, including harassment about money and a director of nursing described as unreceptive. They warn others to avoid Hillspring, with phrases like “do not recommend” and “stay away.” They describe infections, readmissions, or death linked to neglect or poor care during placement.Hillspring Health Care & Rehab in Springboro is best suited for families seeking a facility where rehabilitation and long-term care are delivered with visible warmth, hands-on attention, and a sense of “family” around the residents. The community shines for post-acute rehab needs, hip or knee procedures, strokes, or other short-term recovery stays, where therapy teams are praised for their skill and persistence. It also appeals to families who want a clean, well-kept environment with amenities and activities that help residents feel engaged and cared for. When these conditions matter most, Hillspring can be a strong match. Yet this is not the place for those who cannot tolerate recurring concerns about staffing, communication gaps, or administrative inconsistencies; if reliability and absolute preventive safety are non-negotiable, alternatives deserve serious consideration.
There is a sizable segment of reviewers who should consider other options if they must avoid risk factors tied to staffing and operational consistency. Families with loved ones who have complex medical needs requiring near-immediate response, or those who cannot frequently advocate in person, may encounter troubling gaps in care. Several accounts describe delays in answering call bells, missed meals or showers, and disjointed discharge planning, sometimes with accusations of miscommunication or mismanagement at the administrative level. For anyone who prizes rigorous, transparent accountability and a consistently responsive team, Hillspring warrants careful scrutiny or comparison with other facilities.
On the plus side, the core strengths are real and repeatedly reported. Rehab and nursing teams are frequently described as knowledgeable, caring, and capable, with therapy departments earning notable praise for pushing residents toward tangible progress. The environment is consistently characterized as clean, well-maintained, and aesthetically reassuring; food quality and menu options get favorable notes, and activity programming, bingo, crafts, and special events, gives residents meaningful ways to participate and feel valued. Several families speak of staff who treat residents like family, with dedicated caregivers and long-tenured teammates contributing to a coordinated care feel. When the therapy plan succeeds and residents regain function, Hillspring demonstrates what it can do exceptionally well.
The dark side, persistent complaints about understaffing, uneven care quality, and some frightening safety lapses, cannot be ignored. Across multiple reviews appears a chorus of stories about slow or absent responses to distress calls, residents left unattended for extended periods, and inconsistent assistance with daily needs. There are serious allegations about infection risk and substandard handling during rehab or post-op recovery, as well as instances of miscommunication around medications, schedules, and discharge decisions. A few families point to friction between the business/management side and the care team, including admission and billing tensions. Taken together, these concerns paint a portrait of a facility with a strong care culture in pockets, but with execution gaps that put patient safety and comfort at risk when staffing is strained or oversight lapses occur.
How the positives stack up against the negatives matters deeply in a decision. For families who can actively engage, visiting frequently, requesting progress updates, and pressing for timely responses, the solid rehab track record and compassionate staff can offset many day-to-day frustrations. The ability to see a resident make functional gains, coupled with a clean, welcoming environment and well-run therapy programs, can translate into real quality-of-life improvements and can justify Hillspring as a viable option. However, this offset is not universal. When under-staffing surfaces or when care becomes inconsistent, the same strengths can fade quickly in importance, and safety concerns, missed meals, delayed assistance, or questionable discharge decisions, tend to dominate outcomes and memories of the experience.
For families weighing this community, the bottom line is practical: Hillspring can be an excellent choice if the emphasis is on effective rehabilitation, attentive, caring staff, and a pleasant living environment, and if there is an ongoing plan to oversee care, demand timely communication, and address issues swiftly with leadership. It is not the place to relax vigilance. Prospective residents should plan to tour with a critical eye, speak directly with the therapy team and DON, and probe current staffing levels, response times, and the facility’s process for handling concerns. Have a candid conversation about what a typical day looks like, how call lights are managed, and what contingency plans exist if short-staffed.
In the end, families facing a rehab-to-home trajectory or long-term care needs should view Hillspring as a facility with meaningful upside, and with real, documentable caveats. If a family is comfortable with active advocacy, transparent reporting, and a willingness to escalate when needed, Hillspring offers substantial upside for recovery milestones and daily quality of life. If, however, the priority is ironclad consistency, fail-safe responsiveness, and a record free of serious safety or administrative red flags, the prudent course is to compare alternatives and to insist on concrete assurances before placement. The decision should hinge on whether the care team’s best days align with the family’s capacity to monitor and intervene, and whether the leadership can demonstrate sustained, system-wide improvements where concerns have been raised.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
James M Cox Dayton International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillspring Health Care & Rehab in Springboro, OH is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts an array of amenities to cater to all needs and preferences. Residents can enjoy the convenience of a beauty salon, cable or satellite TV, and access to community-operated transportation for outings. For those who like to stay connected, there is a computer center and Wi-Fi/high-speed internet available. The dining experience at Hillspring is exceptional with restaurant-style dining options and special dietary restrictions are accommodated.
Care services provided by Hillspring include 24-hour call system and supervision to ensure safety, assistance with daily activities such as bathing, dressing, and transfers. Medication management is also available along with diabetes diet support and meal preparation services. Mental wellness programs are offered to promote emotional well-being.
In terms of recreation, residents have access to various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist with any additional needs or requests.
Hillspring Health Care & Rehab is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals allowing easy accessibility for residents.
Overall, Hillspring Health Care & Rehab provides a comfortable and comprehensive assisted living experience with a focus on physical well-being, mental wellness programs, exceptional dining options catering to special dietary restrictions, transportation arrangements for both non-medical purposes as well as doctor's appointments.
Hillspring Health Care & Rehab is located at 325 East Central Avenue, Springboro, OH 45066 in Warren County, Ohio
Hillspring Health Care & Rehab on seniors.fyi includes 3 photos including images showing building, interior, lobby, chandelier, lighting, reception area, parking, trees, and more.
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