1100 East State Road, Newcomerstown, OH 43832
For more information about senior living options: (866) 208-4318
Overall Review of Riverside Manor Nrsg & Rehab Center
Pros
The staff treated the resident like a king.- The staff were kind, helpful, generous with their time, and understanding.
- Caring staff provide excellent care for residents.
- The facility is highly recommended.
- A tour reveals a clean and welcoming facility.
- The facility is very clean and friendly.
- The facility is a gem in the heart of the community.
- The food is good.
Cons
The facility is a disgrace and does not deserve a star.- The director waited until almost 3am and kicked a family member out.
- They hoisted him in the air with something that resembled a motor puller and placed him in the shower against his will.
- He was terrified and could barely breathe by the time the reviewer arrived.
- They left the hoist in the room and he told what had been done.
- He had been on oxygen, and their actions added to his suffering by scaring him and forcing his family to leave.
- The reviewer warns others not to leave their loved ones there.
Review
Riverside Manor Nrsg & Rehab Center is best suited for families seeking a locally rooted option for short-term rehab or routine long-term care where daily care feels personal and the environment is clean, welcoming, and home-like. Several reviewers praise the facility as a place with caring, attentive staff, good food, and a positive community feel, suggesting that residents can receive solid day-to-day support without traveling to larger cities. For families prioritizing proximity, visible kindness from caregivers, and a facility that feels like a familiar neighborhood resource, this center often checks those boxes.
At the same time, there are clear reasons to consider alternatives. The most alarming feedback points to severe lapses in safety and respect, including incidents described as coercive or frightening experiences for a resident in distress and family members. While many reviews celebrate kindness and professionalism, a notable portion of feedback centers on acute harm and distress, raising genuine concerns about how such situations are prevented, detected, and addressed. For anyone whose top priority is an ironclad safety culture, or who needs a consistently trauma-free environment, exploring other nearby options with stronger, verifiable safeguards is prudent.
The facility’s positives do carry weight in the overall assessment, but they do not fully offset the most serious criticisms. Positive notes, staff who are described as caring and patient, residents who feel well-supported, clean spaces, and reliable meals, signal that competent, compassionate care can happen here. Those strengths matter for everyday living, social engagement, and recovery during routine stays. Yet the gravity of the negative experiences cannot be dismissed: a family member allegedly left in fear during a frightening medical episode, and a procedure carried out in a manner that caused real distress, all described as happening in the same setting. In decision-making terms, these risk signals demand rigorous inquiry and a strong, transparent safety framework before committing to a long-term placement.
To make an informed choice, prospective families should scrutinize safety and governance at Riverside Manor. Key questions to pursue include: how staff are trained in patient rights and consent; what the incident reporting and follow-up process looks like; the nurse-to-resident ratio on each shift; the reliability and maintenance of assistive devices; and how end-of-life or high-acuity situations are managed. Request the most recent state survey findings and any corrective-action plans, and seek candid answers about what changes have been implemented in response to past concerns. Observe how staff interact during a tour, and listen for consistency in tone, attentiveness, and respect across different shifts.
For those evaluating fit, the decision hinges on the balance between everyday warmth and the specter of serious safety concerns. If the priority is a nearby, personable community where residents feel seen, with dependable daily routines and engaging activities, Riverside Manor can be a strong contender, provided robust safeguards are in place and there is confidence in ongoing quality oversight. If, however, stability in critical moments, proof of incident handling, and an unequivocal commitment to resident dignity are non-negotiable, alternatives that demonstrate a consistently low-risk environment are likely a better match. A careful, firsthand assessment, through multiple tours, conversations with staff and residents, and review of recent inspection records, will reveal where Riverside Manor stands on those pivotal fronts.
Bottom line: Riverside Manor offers a compelling, locally anchored option for practical care and community living, with clear strengths in staff warmth, cleanliness, and daily life. Yet a pattern of troubling incidents cannot be overlooked, and may signal systemic issues requiring scrutiny before long-term placement. For families leaning toward this facility, approach with a rigorous safety lens, demand concrete documentation of safeguards, and compare against other nearby options that may provide closer assurances of consistently safe, respectful care. Schedule thoughtful tours, insist on current incident and safety records, and use those findings to guide whether Riverside Manor is the right long-term home or if a more consistently safeguarded setting is warranted.
85 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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