Masternick Memorial Health Care Center
Save5250 Windsor Way, New Middletown, OH 44442
For more information about senior living options: (844) 490-3973
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These reflections paint a picture of a facility where warmth and attentiveness from the staff can make a tough experience feel a bit more manageable. Several reviewers describe a place that genuinely feels welcoming, with a home-like atmosphere in the rooms and a team that feels invested in the patients' well-being. The tone of many entries is affectionate toward the people who work there, and the kindness of the staff is repeatedly highlighted as a standout feature.
One commenter emphasizes that the facility carries a five-star Medicare rating, and notes that the positive assessment shows in the cleanliness and in the care delivered. The building is described as very clean, and the staff as very caring, which reinforces a sense that the environment supports healing and comfort. This perspective contrasts with other notes that highlight the human side of care - staff who are attentive, responsive, and sincerely invested in the health and comfort of the residents.
There is a strong voice of concern from a reviewer who says, "You fired your hardest worker today for little to no reason. Shame on you." This line signals that, alongside many favorable impressions, there are tensions and disagreements within the administration or management that have left a sour impression for some families. It serves as a counterpoint to the otherwise positive experiences and suggests that operational decisions can create lasting dissatisfaction even in a system that otherwise shows care and cleanliness.
Another detailed account centers on a family member, Kathy, who is currently staying at the facility for skilled nursing. Her family describes a clean site with very friendly staff and highlights the attentiveness of Dr. Masternick and the rest of the medical team. Nurses are noted as being responsive to health concerns, and the rehabilitation team is praised for its excellent work. The reviewer also mentions that, while not the central point, the food is good, adding to an overall sense of competent and compassionate care.
Linked with this is a brief but positive sentiment: a "great team of people who are interested in the care of the patient." This line reinforces the impression that the facility's core strength lies in the people who show up to do the daily work of caregiving and rehabilitation. When combined with the Kathy review, it reinforces a pattern of praise for the clinicians, therapists, and support staff who interact regularly with residents.
Yet not every experience aligns with the most favorable descriptions. Another review flags that staff can be rude all the way up to the administrator, and that the facility can feel undertooled or overwhelmed at times. The reviewer who shares this perspective also notes that rooms are hospital-like and basic, which can feel stark compared to expectations of a more comfortable or private setting. There's mention of a promise of a private room that did not materialize initially, with a move to a larger semi-private room after discussion. The same review describes food as looking terrible and tasting poor, and recounts significant weight loss and a sense of depression during the stay, with days spent in a wheelchair near the nurses' station while other residents gathered around the TV. This account ends with the sense that a subsequent move to an assisted living environment brought better outcomes for the resident, leaving the initial five-star claim puzzling in light of the experience.
The most recent review adds a note of personal warmth and continuity: the reviewer has only visited twice - once in rehab and once in assisted living - and found the sister-in-law's room pleasant and the overall experience reassuring. The family member who helped the author navigate to the room was described as very pleasant, and the encouragement to return shows a sense of genuine care and ongoing connection. The reviewer expresses gratitude for the kindness shown by staff and the willingness to help, underscoring that even in a system with mixed experiences, there are individuals who leave a lasting positive impression through small acts of kindness.
Taken together, these reviews sketch a facility that can feel like two different places depending on who you talk to and when you visit. The recurring themes point to a clean, well-maintained environment with dedicated clinicians, nurses, and rehabilitation staff who genuinely care about patients' health and comfort. At the same time, there are consistent reminders of how staffing levels, room configurations, and administrative decisions can influence a family's sense of satisfaction. For families evaluating care, this mix of perspectives suggests that outcomes can be highly dependent on the specific team assigned to a resident, the availability of private or semi-private rooms, and the day-to-day realities of staffing. The facility's strengths - caring staff, attentive clinicians, and a clean environment - coexist with challenges around staffing pressures and room privacy, creating a nuanced overall impression.
Masternick Memorial Health Care Center in New Middletown, OH is a vibrant assisted living community that offers a wide range of amenities and care services to promote a comfortable and fulfilling lifestyle for its residents.
Residents enjoy the convenience of onsite amenities such as a beauty salon, computer center, gaming room, small library, fitness room, and wellness center. The community also provides fully furnished accommodations with private bathrooms and cable or satellite TV options. Wi-Fi/high-speed internet is available throughout the premises.
Care services at Masternick Memorial include 24-hour call system, supervision, and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and special dietary restrictions are also catered to by the dedicated staff members. Transportation arrangement for non-medical purposes as well as transportation to doctor's appointments are provided by the community.
The dining experience at Masternick Memorial is exceptional with restaurant-style dining offering an array of delicious meals prepared by the culinary team. Special dietary restrictions can be accommodated to meet each resident's specific needs.
To keep residents engaged and entertained, the community boasts a wide range of activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The nearby vicinity offers plenty of options with one café nearby for socializing or grabbing a quick bite and three physicians nearby for convenient medical care. Additionally, there are pharmacies and multiple restaurants in close proximity.
At Masternick Memorial Health Care Center in New Middletown, OH residents can expect a supportive environment that promotes independence while receiving expert care tailored to their individual needs.
Masternick Memorial Health Care Center is located at 5250 Windsor Way, New Middletown, OH 44442 in Mahoning County, Ohio
Masternick Memorial Health Care Center on seniors.fyi includes 5 photos including images showing interior, billiards, office, decor, wall art, workspace, stairs, windows, and more.
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