Pine Hills Continuing Care Ctr

Pros

• Dr. Nash delivers a calm, pleasant dental experience and is considered by patients to be the best dentist they've seen.
• The front desk staff are extremely helpful, friendly, and welcoming.
• The team at Hopewell Dental is amazing for their care and efficiency.
• Dr. Schnyder and his assistant Chelsea provided excellent care.
• Dr. Snyder's dental assistant is highly reassuring and helps patients feel calm.
• The staff are super sweet and very patient with anxious patients.
• The clinic can schedule an emergency appointment the same day.
• Patients give Hopewell Dental high praise and regularly recommend it to others.

Cons

• The reviewer described the care as the worst, with a cleaning scheduled six months later and fillings ten months later.
• The patient was told there were no earlier slots than July for wisdom tooth extraction, accompanied by a snide attitude when the request was made.
• The receptionist was dismissive about January/February appointments, leading the reviewer to plan to seek care elsewhere.
• The front desk staff were rude and lazy, often on their cell phones.
• After rescheduling because the dentist was out of town, the patient missed the appointment and all future appointments were canceled.
• A feverish patient was refused treatment until the fever had been gone for two weeks.
• The clinic reportedly lost its dental hygienist, leaving no hygienists to perform cleanings.

Review

The collection of experiences at this Nelsonville, Ohio dental practice reads like a patchwork of sunshine and storm clouds. Some patients sing praises about life-changing care and compassionate clinicians, while others vent about scheduling chaos, staffing gaps, and what feels like a disconnect between front desk communication and the urgent needs of anxious or ill patients. Taken together, the reviews sketch a clinic that can deliver excellent clinical outcomes in the right hands, but that also struggles with consistency in scheduling, staffing, and customer service.

A number of reviews center on Dr. Nash, who many patients describe as outstanding. One patient who had feared dental visits noted that, once under Dr. Nash's care, the experience became calm, pleasant, and reassuring, especially given a history of prior fillings. This patient emphasized that Dr. Nash recognized their past dental work and treated them with a level of ease that made the appointment feel like a positive turning point. Other patients echoed this sentiment, calling Dr. Nash "great" and "by far the best dentist" they have seen, with testimonials that his care was thorough and his technique gentle enough that procedures like tooth extractions were felt very little or not at all. The appreciation isn't limited to the doctor himself; several reviews credit the dental team around him - hygienists and assistants - for maintaining a calm, supportive environment during procedures.

Positive experiences extend beyond Dr. Nash to other clinicians and staff at the office. One patient highlighted Dr. Schnyder and the assistant Chelsea as wonderful, with the impression that the team worked well together to deliver prompt, effective care during an emergency extraction. The same-day response to urgent needs is repeatedly praised by several reviewers, including an emergency scenario where the team secured an appointment right away, underscoring a responsive approach when patients are in distress. The warmth and competence of the staff at the front desk are occasionally noted as a strong point, with some reviewers describing the team as friendly and welcoming.

Yet the same reviews don't paint a uniform picture of the day-to-day experience. A recurring thread is frustration with scheduling and rescheduling, particularly when it involves time-sensitive or elective procedures like wisdom tooth extractions. One patient described a frustrating experience where a December 30 reschedule to an earlier date collided with the need to attend a school performance, and the team allegedly tried to push the patient toward an appointment time far in the future. The tone of communication in that exchange - described as snippy or dismissive - left the patient determined to seek care elsewhere rather than wait for months. Another patient recounted a scenario in which the dentist was out of town, the practice rescheduled, and then effectively canceled all subsequent appointments when the patient did not attend the rescheduled slot. The sentiment here is that scheduling practices sometimes feel punitive or confusing, turning what should be routine visits into sources of stress.

Communication gaps at the front desk also appear in several reviews. Some patients characterize the reception staff as rude or disengaged, while others report that staff were frequently on their phones and not as attentive as they could be. These anecdotes suggest a divide in perceived professionalism or consistency in customer service, even when the clinical care delivered by dentists and assistants is praised. In one notably blunt comment, a reviewer lamented the absence of dental hygienists, explaining that the clinic was waiting for dental hygiene student involvement from Hocking College to graduate in the spring, effectively leaving the office unable to offer cleanings for an extended period. The frustration is clear: a dental office that lacks the core service of cleaning can be seen as incomplete, even when other dentistry is available.

The absence of hygienists is a theme that reappears with renewed force in multiple reviews. The sense of an office operating without a key service - cleanings - led one reviewer to call it "a dentist's office without the ability to clean teeth" and to describe the situation as a joke. This staffing gap appears to color the overall impression of the clinic for patients who need routine hygiene visits, making it harder to reconcile the positive experiences with the clinicians against the backdrop of limited services.

A concerning thread concerns care for the sick or acutely ill. One reviewer, dealing with a fever lasting more than a week, recounted that the doctor refused to see them until the fever had subsided for two weeks, labeling the practice as wasteful of a patient's time and potentially unsafe for those who are unwell. This sentiment - emphasizing that sick patients should have access to urgent evaluation - stands apart from the other experiences, which are otherwise framed around elective or routine dental care. It's a stark reminder that health care settings must balance safety protocols with compassionate access to care when someone is clearly unwell.

Despite these tensions, many patients recount positive, even transformative experiences. A visiting patient from outside the area described being treated with exceptional care for a cracked molar and noted that the staff demonstrated genuine patience given high anxiety about dental work. The assistant's calm presence and the dentist's approach helped create a sense of safety in a moment of fear. In several accounts, patients leave feeling grateful for the level of attention, the perceived expertise of Dr. Nash, and the professionalism of the team, even if those positive experiences sit alongside critiques of scheduling or staffing.

Taken as a whole, the narrative paints a clinic that can deliver high-quality clinical outcomes and empathetic, reassuring care in many cases, especially under the hands of Dr. Nash, Dr. Schnyder, and the supportive staff. However, the same set of reviews highlights substantial operational challenges: inconsistent scheduling, frequent rescheduling and cancellations, a lack of available hygienists, and front-desk communication that can feel cold or disengaged. These factors contribute to a sense that the patient experience hinges heavily on the particular day, the specific staff on duty, and the alignment of urgent needs with the clinic's staffing realities.

For readers evaluating this practice, the message is nuanced. If you prioritize skilled clinicians and a calm, compassionate approach during procedures, you're likely to find excellent care - especially from Dr. Nash and the team that supports him. If your needs include regular cleanings or clear, consistent scheduling, you may want to confirm current hygiene availability and get a concrete plan for appointments in advance, along with a sense of the front desk's responsiveness. Overall, the clinic appears capable of delivering outstanding dental treatment while facing ongoing challenges common to many clinics, notably in staffing, scheduling reliability, and communications at the front desk.

Places of Worship

• Pentecostal Faith Church (0.3 miles)
• Grace Christian Center (9.2 miles)
• Church of Christ (9.7 miles)
• The Shawnee United Methodist Church (9.9 miles)
• St Mary's Roman Catholic Church's Shrine (9.9 miles)
• St Paul's Episcopal Church (10 miles)
• United Pentecostal Church (10.1 miles)

Parks

• Nelsonville Park (0.5 miles)
• Burr Oak State Park (0.8 miles)
• Worthington Park (10.2 miles)
• Mingo Park (10.8 miles)
• Mingo Park Ball Fields (10.9 miles)
• West State Street Dog Park (11 miles)
• Lake Hope State Park (11.1 miles)

Physicians

• Summer Lea Banzhaf, DO (0.6 miles)
• Family Healthcare (8.6 miles)
• Logan Health Care (9.5 miles)
• Thomas Littler (10.6 miles)
• Joint Implant Surgeons (10.7 miles)
• Muntean Health Care (10.9 miles)
• University Medical Associates Internal Medicine (11.1 miles)

Transportation

• Nelsonville Train Station (0.6 miles)
• Athens Go To Cab (11.4 miles)
• New Creations Taxidermy & Deer Processing (11.6 miles)
• The Athens Wine Company (11.9 miles)

Restaurants

• Little Italy Pizza (8 miles)
• Gigi's Country Kitchen (8.3 miles)
• McDonald's (8.4 miles)
• Wendy's (10.1 miles)
• Hocking Hills' Frozen Yogurt Company (10.2 miles)
• Hocking Peaks Adventure Park (10.2 miles)
• Shamrock Irish Pub (10.3 miles)

Pharmacies

• Rite Aid (8.4 miles)
• Supervalu (8.4 miles)
• CVS Pharmacy (11.3 miles)
• Shrivers Pharmacy (11.4 miles)
• Walmart Pharmacy (11.6 miles)
• Good Neighbor Pharmacy (11.6 miles)
• Kroger Pharmacy (11.7 miles)

Cafes

• Catalyst Cafe (11.1 miles)
• Starbucks (11.7 miles)
• Camel Hookah (11.9 miles)
• Donkey Coffee & Espresso (12 miles)

Hospitals

• Sheltering Arms Hospital (11.2 miles)
• Appalachian Behavioral Healthcare (11.5 miles)