555 Springbrook Drive, Medina, OH 44256
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Across the notes from Medina's eldercare facilities, a broad picture emerges: Sanctuary Medina and the Medina Center for Rehabilitation and Nursing (now operating under new ownership) inspire strong feelings, with many families praising the care and the people who work there, while others recount troubling moments related to management and communication. The thread running through these reviews is a belief that the quality of care hinges as much on the people on the floor as on the policies at the top, and that the situation can shift with leadership changes and staffing dynamics.
One of the more troubling accounts centers on management under a person named Renee. According to one reviewer, Renee ran the facility poorly, despite some nurses being very nice. The reviewer describes a troubling incident where an individual "acting out" led to steps that required hospital care, and notes that this person later moved to a different, farther-away nursing home where there is improvement "by leaps and bounds." The same review mentions that the Sanctuary administration reached out about visiting hours, and that the reviewer's son is no longer at Sanctuary. Taken together, it paints a picture of how management decisions and the handling of difficult situations can color a family's experience, even when some staff members are caring.
In the midst of these mixed experiences, there is also a sense of organizational change and reassurance. The line that two of the reviews are HR notes suggests some entries may reflect internal human resources perspectives or have a different lens than front-line resident care. Regardless, the overarching message points to a facility landscape in flux, where new ownership and administrative updates can significantly affect families' ability to connect with and visit loved ones, as well as residents' sense of stability.
A contrasting voice highlights the positive impact of new ownership at the Medina Center for Rehabilitation and Nursing. The message is direct and hopeful: with new owners, the center is described as a wonderful company, staffed by people who care about both residents and staff. Praise for leadership and stewardship emphasizes a culture of compassion and accountability, suggesting that when ownership aligns with service-minded goals, residents' well-being and staff morale can be strengthened and reinforced through thoughtful standards and support.
Beyond ownership, the Sanctuary of Medina earns multiple endorsements for its team-based approach to care. Reviewers repeatedly credit the staff - the direct care nursing team in particular - as a cornerstone of the facility's strengths. Long-term employees who stay with the center are highlighted not just for their ability to tend to residents' needs, but for their solidarity with one another. This sense of teamwork appears to translate into resilience in the face of industry-wide hurdles and a shared commitment to continually improve. Families note that the care shown by the Sanctuary team translates into visible happiness among residents and positive feedback from relatives who see the daily dedication in action.
Several personal testimonials reinforce the high regard for Sanctuary Medina's care quality. One reviewer recalls staying for a few weeks of rehab with their father and being impressed by how the staff went "above and beyond" on numerous occasions. The nurses are described as friendly, with a palpable willingness to help, while head nurses are portrayed as knowledgeable and adept at coordinating care for complex needs. The social worker is singled out for proactive support, even offering to make calls on her day off to keep families informed. The overall impression is of a well-run rehab environment where families feel kept in the loop and residents receive attentive, thorough care.
Another testimonial celebrates Sanctuary Medina as a wonderful facility that delivers excellent care. A separate comment extols the overall environment as clean and well-maintained, underscoring the presence of caring nurses and aides who stand out in Medina. For families seeking guidance on memory care or nursing care, the reviewer positions Sanctuary Health Network of Medina as a reliable choice, praising the facility for a ready and capable response to memory-related needs.
Even when acknowledging strengths, one review includes a practical caution about privacy and regulatory compliance. The reviewer notes that the staff should learn HIPAA (privacy) laws, indicating a concern about safeguarding residents' information, even while affirming that the staff provided good care. This reminder - coupled with the praise for the staff's dedication - reflects the nuanced reality families navigate: care quality can be strong, but there are always administrative and compliance elements that must be observed to maintain trust and safety.
In sum, the collective voice from these reviews reveals a community of care where Sanctuary Medina and the Medina Center for Rehabilitation and Nursing shine in the people who interact with residents daily - the nurses, aides, and social workers who form the frontline of compassionate care. Yet the same notes acknowledge that leadership and policy changes can shape experiences, for better or worse, and that clear communication and adherence to privacy and regulatory standards are essential to sustaining the trust families place in these facilities. The recurring theme is a hopeful one: that with ongoing commitment from owners, administrators, and a steadfast, long-tenured care team, Medina's nursing and rehab centers can continue to provide dignified, attentive, and respectful care for residents and their loved ones.
Sanctuary Medina is an assisted living community located in Medina, OH. Our community offers a wide range of amenities to ensure the comfort and well-being of our residents.
For those who enjoy looking their best, we have a beauty salon available onsite. Residents can relax and enjoy their favorite shows with cable or satellite TV in their private apartments. We provide community operated transportation for various needs, including shopping trips and outings. Our computer center allows residents to stay connected with loved ones and browse the internet.
Meals are served in our spacious dining room, offering restaurant-style dining experiences. For those who prefer cooking for themselves, each apartment comes fully furnished with a kitchenette. Housekeeping services ensure that residents can focus on enjoying their time rather than worrying about chores.
We understand the importance of staying active and engaged, which is why we offer a fitness room, gaming room, and small library for residents to utilize at their leisure. Outdoor spaces such as gardens provide a peaceful environment to unwind or socialize with fellow residents.
The well-being of our residents is paramount, which is why we provide 24-hour call systems and supervision for their safety. Our dedicated staff offers assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management ensures that residents receive the proper dosage at the right time.
Maintaining good mental health is crucial, so our community offers mental wellness programs tailored to individual needs. Special dietary restrictions are accommodated for each resident's unique needs.
At Sanctuary Medina, we value social interaction and engagement. Planned day trips, resident-run activities, and scheduled daily activities allow residents to connect with one another while enjoying various forms of entertainment.
Convenience is also a priority at Sanctuary Medina. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby as well as hospitals within close proximity there's never a shortage of accessible healthcare or entertainment options.
Overall, Sanctuary Medina provides a vibrant and supportive environment for seniors who require assistance with daily living. Our community focuses on promoting independence, wellness, and social connections to enhance the quality of life for each resident.
Sanctuary Medina is located at 555 Springbrook Drive, Medina, OH 44256 in Summit County, Ohio
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