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West Park Care Center in Columbus, OH

West Park Care Center is a nursing home community in Columbus, OH.

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West Park Care Center in Columbus, OH

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  • Interior

    A view of a hospital room interior, featuring a bench and a vanity area with a mirror.

  • Outdoors

    A warm family moment as a man engages in conversation with an elderly woman and a young boy in a cozy outdoor setting.

  • Decor

    A cozy living room featuring a comfortable sofa, a TV, and decorative elements.

  • Building

    A nursing home surrounded by greenery with a sign and well-maintained lawn in front.

  • Trees

    A peaceful garden setting featuring a winding pathway, lush greenery, and blue umbrellas providing shade.

  • Windows

    A spacious dining area featuring wooden furniture and large windows that allow natural light to fill the room.

  • Landscaping

    A suburban house with a well-maintained lawn, an American flag, and a garden.

  • Garden

    A peaceful garden path leading to a cozy outdoor seating area surrounded by lush greenery.

  • Outdoor

    Signage for West Park Community Center providing information and services.

  • Exercise Equipment

    A rehabilitation session in a healthcare facility where patients receive assistance and therapy from medical staff.

1700 Heinzerling Drive, Columbus, OH 43223

For more information about senior living options: (866) 208-4318

4.1 from 79 reviews
5 stars
57
4 stars
5
3 stars
1
2 stars
2
1 stars
14

Overall Review of West Park Care Center

common 38 reviews mention this

Caring, supportive staff feel consistent

Residents and families frequently describe the staff as caring and responsive.

Across the reviews, many families describe staff who feel welcoming, attentive, and respectful, including nurses, aides, and members of the care team. Several people also highlight communication and day-to-day support, saying they felt kept informed and supported during rehab stays and longer placements. A smaller set of reviews goes the other direction, describing staff as inattentive or rude, including issues with answering calls and patient treatment.

common 15 reviews mention this

Cleanliness comes up repeatedly

Many reviewers comment on how clean the facility feels.

Positive reviews often mention a clean, well-kept building and rooms, along with housekeeping support and an overall organized environment. Some residents and families also connect cleanliness to comfort and a sense that the facility is well run. However, multiple low ratings cite dirt or unpleasant odors, and one mentions patients being left in soiled garments.

common 11 reviews mention this

Food quality is a mixed point

Food stands out in reviews, with praise and complaints showing up.

Several reviewers say meals are good, with one referencing a dietary manager and others calling the food delicious or noting their loved one eating better than at home. Some also mention staff going out of their way to prepare special foods or accommodating preferences. At the same time, a few reviews criticize portions, serving temperature, timing, or meal satisfaction, including one complaint about meals being extremely tiny.

  • A spacious dining area featuring wooden furniture and large windows that allow natural light to fill the room.
common 5 reviews mention this

Activities can be engaging

Residents mention activities and opportunities to get out of their rooms.

Some reviews describe an active daily experience, including trivia, exercises, bingo, and occasional entertainment, as well as a library. Others mention specific social moments like organized groups or staff-led touches, including activities director help and regular outings when able. One review also notes restrictions during a lockdown, limiting where residents could go inside the building.

caveat 8 reviews mention this

Serious care concerns appear in reviews

A subset of reviews describes neglect or inadequate care.

While many reviews report good care, several low ratings describe problems such as delayed responses, patients left without help, and neglect concerns. A few comments also mention staffing-related issues and unsafe or unpleasant situations during off-hours. These complaints stand out because they involve basic needs and responsiveness, not just preferences.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • John Glenn Columbus International Airport (11 miles away) John Glenn Columbus International Airport (11 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Parks

  • Stoneridge Park (1.2 miles)
  • Freedom Park (4.1 miles)
  • Schiller Park (4.3 miles)
  • Scioto Mile - Promenade/Riverfront (4.3 miles)
  • Goodale Park (5 miles)
  • Quarry Trails Metro Park (6.3 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (2.9 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.9 miles)

Physicians

  • Hilltop Family Health (2.4 miles)
  • West Side Health Center (2.5 miles)
  • Flowers Family Practice (2.6 miles)
  • Ohio Hospital for Psychiatry (2.9 miles)
  • Doctors Hospital (4.3 miles)
  • Central Ohio Cardiovascular (4.4 miles)
  • Tri-Village Family Health (4.4 miles)

Restaurants

  • Popeyes Louisiana Kitchen (3 miles)
  • Roosters (3.1 miles)
  • BrewDog Franklinton (3.9 miles)
  • Land-Grant Brewing Company (4 miles)
  • High Bank Distillery (4.2 miles)
  • Flyers Pizza & Subs (4.2 miles)
  • Milestone 229 (4.2 miles)

Cafes

  • One Line Coffee (3.8 miles)
  • Starbucks (5.2 miles)
  • Starbucks (5.5 miles)
  • Starbucks (5.6 miles)
  • Fox in the Snow Cafe (5.7 miles)
  • Panera Bread (6.2 miles)
  • Starbucks (7.6 miles)

Places of Worship

  • Trinity Evangelical Lutheran Church (4.5 miles)
  • St Christopher Church (4.8 miles)
  • Holy Name Church (7 miles)

Hospitals

  • Mount Carmel Grove City (4.7 miles)
  • Nationwide Children's Hospital (5.3 miles)
  • Select Specialty Hospital (5.4 miles)
  • Richard M Ross Heart Hospital (5.7 miles)
  • OSU Harding Hospital (5.8 miles)
  • Ohio State University Hospital East (6.6 miles)

Theaters

  • AMC Starplex Columbus 10 (6.1 miles)

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