West Park Care Center in Columbus, OH
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1700 Heinzerling Drive, Columbus, OH 43223
For more information about senior living options: (844) 490-3973
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The people in the facility are friendly and treat residents like family, with a highly respectful staff. West Park feels like family, with a seasoned, caring management team and caregivers who are second to none. The West Park staff are excellent; RNs and aides are caring and efficient, and the dietary staff go out of their way to prepare special foods. The team at West Park communicates exceptionally well about residents' well-being, keeping families informed. The facility is clean, welcoming, and provides a warm environment for recovery. The building is wonderful with caring staff; it's a place families would recommend for their loved ones. The grounds are lovely, with engaging activities and delicious food. The staff are hard-working and responsive to family needs, and the therapy department aims to transition patients home quickly and safely. The facility is homey, very clean, and well maintained, with caring staff and good food.
The facility is described as awful, with a strong urine odor after hours and meals and medications arriving late. Some staff are selfish and incompetent; only the desk staff are pleasant. Residents are left sitting in soiled garments, calls are not answered, and staff yell at patients. The center is severely understaffed and shabby, described as very sad. Two workers were observed leaving residents at the sink and taking over half an hour to assist. A reviewer explicitly says not to recommend the facility due to neglect and residents not receiving food or water. The owner is alleged to not return calls or texts and to not pay employees. The pricing is terrible and the facility is dirty with rude staff.West Park Care Center in Columbus is best suited for families seeking a warm, hands-on care environment with a clear emphasis on rehabilitation and long-term support delivered in a homey, "family-like" setting. This community shines when residents need steady nursing oversight, attentive social services, and a team-oriented approach where staff feel like an extension of family members. It is particularly well-matched for those prioritizing personal connections, reliable communications with families, and a rehab track record that supports quick, safe transitions home. For families chasing the gleam of a newer building or a flawless, uniform staffing across all shifts, alternatives with more modern facilities or different staffing models deserve consideration.
On the positive side, West Park earns strong marks for the quality of its people. Residents repeatedly highlight friendly, respectful staff who treat people with genuine care, and management that feels seasoned and supportive. The rehabilitation teams are frequently praised as tremendous, with nurses, aides, and therapists coordinating effectively to meet individual plans of care. The social services and admissions teams are described as outstanding, delivering timely updates and ensuring families are informed about progress. Food service teams and activity staff also receive frequent "go the extra mile" mentions, from special dietary accommodations to nail painting and coffee moments that brighten a resident's day. Cleanliness and a welcoming atmosphere round out these strengths, with families often noting a home-like feel that fosters comfort and engagement.
Yet the community's strengths coexist with significant caveats that prospective buyers must weigh. Several reviews point to inconsistent staffing levels and quality across shifts, with some caregivers described as attentive while others appear overwhelmed or disengaged. There are painful anecdotes of neglect or delayed responses, including residents left in soiled garments or not promptly attended to, and even a few reports of deteriorating conditions that undermine trust. Complaints about odors, dirty rooms, and overall upkeep surface in some accounts, alongside observations of a facility that feels dated or aging in its infrastructure. Price concerns also appear, coloring perceptions of value when care quality is uneven and the environment doesn't consistently match expectations.
These pros and cons interact in meaningful ways. The strongest attraction - genuine, responsive care - often mitigates serious concerns because families experience real, consistent rapport with staff who advocate for their loved ones. The rehab focus and robust communication can offset some worries about be able to discharge to home safely, and the small, community feel helps residents feel seen and cared for, even on tougher days. However, when staffing gaps widen or housekeeping lapses occur, the same strengths become vulnerable to erosion: delays in assistance, uneven care quality, and questions about overall safety and dignity. In short, the care narrative at West Park can be deeply positive, but the experience is not guaranteed every shift or every day.
Families considering alternatives should weigh several factors: if a modern building with contemporary amenities and more uniform staffing is non-negotiable, other options may deliver greater consistency and aesthetics. For those prioritizing specialized, hands-on rehab and a staff-driven culture that treats residents like family, West Park often remains compelling - provided due diligence is conducted. Prospective entrants should insist on meeting the nursing leadership, request a tour during busy times to observe responsiveness, talk to multiple departments, and review recent state inspections and complaint histories. Where possible, seek direct references from families who navigated rehab stays or long-term care.
In the end, West Park Care Center offers a practical, veteran option for Columbus families balancing warmth, care depth, and rehab capability with the realities of a dated facility and variability in staffing. It is a place where care can be deeply personal, where residents often thrive with attentive nursing support and engaged activity programs, and where family communication can be exceptional. The decisive question for families is whether the daily experience aligns with their priorities: a strong, compassionate care culture and a proven rehab pathway, or an environment that consistently meets the highest standards of cleanliness, staffing, and modern comfort. If the former is the priority, West Park is worth a close, on-site assessment, with clear conversations about staffing expectations and care plans.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West Park Care Center is a premier assisted living community located in Columbus, OH. We pride ourselves on providing exceptional care and a warm, welcoming environment for our residents.
Our community offers a wide range of amenities to enhance the lives of our residents. For those who value their appearance, we have a beauty salon on-site where they can pamper themselves. Residents can also enjoy their favorite TV shows or movies with cable or satellite TV in their fully furnished apartments.
Transportation is made easy with our community-operated transportation services, ensuring that residents can easily get around the area. For those looking to stay connected online or complete computer tasks, we have a computer center with Wi-Fi and high-speed internet access.
Mealtimes are a highlight at West Park Care Center. Our elegant dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled culinary team. We also accommodate special dietary restrictions to ensure everyone's needs are met.
Staying active and engaged is important for our residents' overall well-being. In addition to planned daily activities, we offer fitness programs to help residents maintain their physical health. We also organize regular day trips for those who want to explore the local area.
Our care services are comprehensive and designed to meet the individual needs of each resident. Our staff is available 24/7 and provides assistance with daily activities such as bathing, dressing, and transfers. Medication management is also provided to ensure proper dosage and timing.
At West Park Care Center, we prioritize mental wellness as well. Our mental wellness program focuses on promoting emotional well-being through various activities and support services.
Our location boasts numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to necessary resources and recreational opportunities.
We invite you to experience the exceptional care and vibrant community at West Park Care Center in Columbus, OH.
West Park Care Center is located at 1700 Heinzerling Drive, Columbus, OH 43223 in Franklin County, Ohio
West Park Care Center on seniors.fyi includes 10 photos including images showing landscaping, interior, trees, garden, pathway, wheelchair, dining, outdoor, and more.
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Interior
Outdoors
Decor
Building
Trees
Windows
Landscaping
Garden
Outdoor
Exercise Equipment
