Laurels of Worthington

Pros

• The therapy personnel are described as caring and steadfast in their approach to patient care.
• Despite concerns about nursing staff, the facility's physical environment provides shared rooms for patients.
• The location provides opportunities for family members to ask questions and seek clarification on patient care when they express explicit inquiries.
• The facility has a structured meeting process that allows families to voice their concerns regarding care.
• The presence of nursing aides indicates a staffing effort to support patients' needs, even if responses are perceived as slow.

Cons

• The staff at The Laurels is inattentive and does not seem to care about patient needs.
• Nursing aides respond slowly to call buttons, often taking 15 minutes or longer.
• There is a lack of management oversight, particularly on weekends and holidays.
• Patients are left in closed rooms with blinds drawn, resulting in them sleeping all day on weekends.
• Communication among staff members is poor, leading to ignored requests and unanswered questions.
• Falls are not reported properly even when assistance is provided to patients.
• Staff does not follow cleanliness protocols; linens are not changed adequately after being soiled.
• Food service is unreliable, with frequent mix-ups in meal trays for special diets.
• Staff members display a lack of professionalism and accountability by blaming each other for issues.
• Patients and families are seldom informed about the patient's progress unless pressing questions are asked.

Review

The Laurels has garnered a considerable amount of negative feedback from families and patients regarding their overall care experience. A common theme among the reviews is the chronic understaffing, especially noted on weekends and holidays. Patients frequently find themselves waiting extended periods for responses to their needs, with nursing aides taking upwards of 15 minutes or even longer to answer call buttons. This substantial delay in patient response times raises significant concerns about the attentiveness and dedication of the staff, leading families to feel that their loved ones are not receiving the timely care they require.

Moreover, there appear to be systemic issues related to supervision and management within the facility. Many reviewers have highlighted an alarming lack of oversight during weekends, where no supervisory personnel seem available to address issues or maintain standards. This absence fosters an environment where basic protocols appear neglected; for instance, staff reportedly close patient doors and blinds during daylight hours, allowing residents to sleep throughout much of the day without proper engagement in therapeutic activities or social interaction. Such practices raise concerns about the well-being and quality of life for patients who rely on consistent care.

The communication breakdown among staff members exacerbates these challenges further. Multiple reviewers pointed out that inquiries directed toward nursing personnel often receive dismissive responses like, "I don?t know," rather than constructive answers or assurances that inquiries will be followed up on. Families express frustration over a culture where nurses blame each other instead of prioritizing effective teamwork and collaboration for patient welfare. The apparent lack of accountability extends beyond direct patient care; requests made by family members regarding communication with higher management also go unanswered.

The quality of food served at The Laurels contributes to dissatisfaction among patients as well. Reviewers recount instances where dietary requirements are not adhered to properly, with kitchen staff mismanaging meal trays?including mismatched diets for those requiring special meals?leading to additional concerns about health and nutrition for vulnerable individuals recovering in a skilled nursing facility. Suboptimal food service further compounds an already disappointing level of care experienced by residents.

While therapy personnel have been noted as caring and steadfast?a positive aspect amid overwhelming criticisms?the general sentiment reflects a glaring disparity between therapeutic efforts and basic nursing care duties that should be consistently upheld across all departments within The Laurels. This inconsistency speaks volumes about potential foundational problems in training and adherence to standard operating procedures within the facility?s caregiving teams.

In summary, The Laurels does not present itself as a recommended option for those seeking compassionate and comprehensive care for their loved ones. Reviewers collectively advise against considering this facility due primarily to its unresponsive staff, inadequate supervision, poor communication practices, unimpressive dining experiences, and questionable adherence to protocol regarding patient safety measures such as fall reporting or cleanliness standards. As echoed throughout multiple testimonials, meaningful change seems necessary at all levels?from frontline caregivers up through management?to transform The Laurels into a place deserving trust from families entrusting their loved ones? health and dignity within its walls.

Restaurants

• Tony's Coneys (1.2 miles)
• McDonald's (5.5 miles)
• Subway (7.8 miles)
• Roosters (8.2 miles)
• Flyers Pizza & Subs (8.5 miles)
• Ten Mile Inn (9.7 miles)
• Wendy's (9.8 miles)

Cafes

• Starbucks (5 miles)
• Panera Bread (12 miles)
• One Line Coffee (13.2 miles)
• Starbucks (14.3 miles)

Pharmacies

• Kroger Pharmacy (5.5 miles)
• CVS Pharmacy (7.6 miles)
• Walgreens (7.6 miles)
• CVS Pharmacy (10.1 miles)
• Solutions Care Pharmac (10.2 miles)
• CVS Pharmacy (10.7 miles)
• Walgreens (10.7 miles)

Physicians

• Ohio Ent & Allergy Physicians (5.6 miles)
• Grove City Family (5.6 miles)
• Flowers Family Practice (8.6 miles)
• Doctors Hospital (10 miles)
• Central Ohio Cardiovascular (10.1 miles)
• Greater Ohio Cardiology (11 miles)
• Hilltop Family Health (11.2 miles)

Hospitals

• Mount Carmel Grove City (5.9 miles)
• Nationwide Children's Hospital (14.3 miles)

Parks

• Battelle Darby Creek Metro Park (6.5 miles)
• Freedom Park (8.3 miles)
• Stoneridge Park (8.8 miles)
• Rest Area (11 miles)
• Prairie Oaks Metro Park (12.7 miles)
• Schiller Park (13.2 miles)
• Scioto Mile - Promenade/Riverfront (13.6 miles)

Places of Worship

• Lighthouse Community Christian Church (8.3 miles)
• Grace Evangelical Church (12.1 miles)
• Southern Baptist Convention (12.4 miles)
• St Simon & Jude Church (12.4 miles)
• Trinity Evangelical Lutheran Church (13.6 miles)
• St Christopher Church (14 miles)

Theaters

• AMC Starplex Columbus 10 (12 miles)

Transportation

• Rickenbacker International Airport (LCK) (12.4 miles)
• U-Haul Neighborhood Dealer (14.5 miles)