Residents and families repeatedly describe staff as kind, accommodating, and respectful in day-to-day care.
Many reviews focus on staff being sincere, accommodating, and respectful, with several naming specific people. A number of families say the nurses and aides call, update, and treat residents with patience and dignity. Even among critical reviews, at least some staff members are described as helpful or going above and beyond.
common5 reviews mention this
Dining quality is a mixed spot
Dining stands out in reviews, with residents describing both good meals and frequent complaints about meal quality.
Some families say the food is very good or delicious, and at least one review mentions that dietary needs were accommodated. Other residents and families report meals that were not appealing, including meat described as hard or overcooked. One reviewer also says their family member did not like the food, while another describes food as awful overall.
common5 reviews mention this
Cleanliness and odors vary
Cleanliness receives both praise and complaints, including reports of unpleasant odors.
Several reviews describe the facility as clean, bright, pristine, or with rooms that look well kept. Others report noticeable odor issues, including a review that mentions urine smells. One long-term resident’s family also says the rooms are very good and clean, while another review strongly complains about how the facility smells.
caveat9 reviews mention this
Care responsiveness draws complaints
A recurring concern is inconsistent responsiveness, including delays or missed help with daily needs.
Some reviews describe problems getting timely assistance, such as long waits for help, not being checked on, or being unable to use the bathroom when needed. Others cite communication breakdowns around scheduled appointments and follow-through, along with complaints that equipment or treatment needs were not handled promptly. A few reviews also mention staffing shortfalls that made care harder to manage.
caveat3 reviews mention this
Personal items reportedly get lost
Several families report the facility lost personal items during rehabilitation or short stays.
Some reviews say dentures were lost or broken, and others report missing items like glasses or other belongings during a stay. One reviewer also describes finding the resident without appropriate clothing items during visits. These accounts are presented as part of the overall disappointment with rehabilitation outcomes and day-to-day handling.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
95 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Salem Community Hospital (0.2 miles)
Prima Health Care (1.2 miles)
Evans, Mark Mercy Health North Lima Primary Care (6.5 miles)
Parkside Health Care Center on seniors.fyi includes 7 photos including images showing interior, dining, living room, windows, healthcare, nature, decor, aerial view, and more.
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