Avenue Care And Rehabilitation Center

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  • Interior

    A cozy living room with elegant furnishings, featuring a green sofa, chairs, and lush indoor plants.

  • Decor

    A cozy waiting room with orange chairs and elegant decor.

  • Living Room

    A cozy living room with a stone fireplace, elegant chairs, and soft curtains framing the windows.

  • Building

    The entrance to the Avenue Care & Rehabilitation Center.

  • Architecture

    A modern residential building with large windows and brick exterior.

  • Windows

    A small seating area with a table and chairs, set against a blue wall with large windows.

  • Dining

    Elegant dining room with red upholstered chairs and a beautifully set table.

  • Artwork

    A modern restaurant interior with green and black striped walls, featuring framed artworks and cozy seating arrangements.

  • Seating Area

    A well-lit lobby featuring elegant chandeliers, comfortable seating arrangements, and decorative furnishings.

  • Bookshelves

    A neatly organized home office with bookshelves, a comfortable chair, and a desk.

  • Exercise Equipment

    A physical therapy clinic with patients and therapists during a session.

  • Lounge

    A cozy lounge area with comfortable seating and decorative plants.

Avenue Care And Rehabilitation Center

4120 Interchange Corporate Center Road, Warrensville Heights, OH 44128

For more information about senior living options: (844) 490-3973

2.8 from 89 reviews
5 stars
37
4 stars
4
3 stars
0
2 stars
3
1 stars
45

Skilled Nursing Facility

Overall Review of Avenue Care And Rehabilitation Center

Pros

  • pro The place is very nice.
  • pro The care received was 100% satisfactory, with staff who were helpful, nice, and kind, and the facility well run.
  • pro The experience was very good, with friendly, professional staff and great management.
  • pro The environment is great.
  • pro The staff are friendly and the facility is great.
  • pro Tracey, Melissa, Jinn, and Barbara are described as very helpful, with Tracey managing many responsibilities.
  • pro Admissions staff were wonderful and very helpful.
  • pro The staff are friendly and informative, and nurses and administrators are very helpful in a lovely setting.
  • pro The Thornville staff are absolutely incredible.
  • pro The facility is very clean, and the staff are courteous and friendly.
  • pro The staff provide great customer service and are very friendly.

Cons

  • pro The reviews describe the facility as severely understaffed, causing residents to receive little to no care.
  • pro The DON is reportedly absent most of the day, with overworked nurses and aides unable to provide adequate attention.
  • pro Medications, including pain relief, are said to be delayed by hours.
  • pro The environment is described as dirty and poorly maintained, with dirty sheets, dirty towels, and garbage left in corners.
  • pro Management is reportedly unresponsive, with phone calls not answered and little to no follow-up.
  • pro Residents are said to be left in urine and feces for extended periods, with insufficient bedside care.
  • pro There are claims that residents died due to neglect and lack of timely care.
  • pro Staff are described as unprofessional, mean, or mistreating patients, with accusations of abuse.
  • pro The facility is alleged to fail safety and sanitary standards and to be out of compliance with inspections.

Review

The collection of remarks about this facility paints a picture of extreme swings in experience. On one end, there are glowing tributes: phrases like "Very nice place," "Absolutely 100% Satisfied With The Care My Family Received," and "The entire staff were helpful, nice and kind, very attentive." Several reviewers describe the environment as friendly and well managed, with residents appearing to thrive under attentive care. Some families singled out particular staff members for praise, noting that admissions personnel were wonderful, and that updates about a loved one's progress were timely and reassuring. The sense in these accounts is that, for some people, the culture inside the building can be warm, responsive, and genuinely caring.

Within the more favorable narratives, there are mentions of robust staff interactions and good communication. Reviewers have highlighted staff who were described as "very attentive," "courteous and friendly," and "informative." One family stressed how Tracey, Melissa, Jinn, Barbara, and the administrator helped them feel supported in what is often a stressful period, with Tracey in particular noted for shouldering a heavy load of responsibilities. Families also acknowledged the facility's willingness to engage with loved ones, providing daily progress notes and making themselves available to answer questions during the admissions process. In these voices, the facility emerges as a place where competent, compassionate care can and does happen.

Yet a large portion of the comments veers sharply toward the negative, portraying a very different reality for many residents. Several reviewers recount episodes of neglect or delay that severely impact quality of life, including instances of soiled linens, delayed pain medications by nearly two hours, and late or inconsistent med administration. Complaints about understaffing and overworked nurses recur, with some outspoken claims that the director of nursing (DON) is not sufficiently present or responsive. One reviewer even asserts that a resident died due to a lack of care, and others describe the atmosphere as tense and under-resourced. These accounts emphasize a disconnect between what the facility says it delivers and what families feel they experience in real time.

Cleanliness and upkeep appear as a recurring flashpoint as well. Several reviews describe unclean conditions, dirty linens, and housekeeping lapses, including towels that are in disarray or a bag of garbage left in a corner. The overall impression for some is that the physical environment does not match the better memories of care, and in at least one case, family members report struggling to get any real response from management or the DON when issues are raised. There is a clear sense of frustration with communication gaps, infrequent updates, and a sense that concerns can go unanswered for long periods.

The tone is not uniformly dire, however. There are mentions of facilities and staff in other locations being "absolutely incredible" and "doing the best they can." Some reviewers describe dramatic improvements or a stable, supportive experience after a difficult start, with comments about friendly, attentive staff and clean, well-kept surroundings. A few families highlight administrative leadership - Tracey and others - who appear to go above and beyond to support residents and families during challenging times. In the most favorable narratives, the staff are seen as dedicated and the institution as a place where patients are treated with dignity, given regular updates, and maintained in a positive environment.

There is also a tension around the management of shifts and coverage, with multiple accounts pointing to inconsistent staffing levels that undermine care. Some families report that shifts are not adequately staffed, resulting in delays for routine needs, late changes of sheets, or insufficient monitoring - especially overnight. Other reviewers describe a lack of accountability, with complaints about phones going unanswered and limited oversight from administrators. A few pointed out specific incidents or behaviors that struck them as inappropriate, including a remark about staff attire that some felt was disrespectful to a fraternity, underscoring how perceptions of professionalism can influence overall trust in the facility.

Taken together, the comments reveal a complex, multifaceted reality. For some families, the facility represents a place of compassionate care, reliable communication, and a supportive staff that treats loved ones with respect. For others, it is a site of serious concerns about staffing, responsiveness, cleanliness, and overall safety. The diversity of experiences suggests that quality may vary by unit, shift, and individual staff, and emphasizes the importance of ongoing oversight, transparent communication, and patient-centered practices. Anyone considering this facility would do well to talk directly with multiple families, visit at different times of day, and request concrete assurances about staffing levels, response times, and system for addressing concerns.

Features

Housing

  • 97 resident community capacity 97 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cleveland-Hopkins International (18 miles away) Cleveland-Hopkins International (18 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Avenue Care And Rehabilitation Center in Warrensville Heights, OH is a well-equipped and comfortable assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community boasts a beauty salon where residents can pamper themselves, and a fully furnished dining room where delicious meals are served in a restaurant-style setting.

For entertainment and recreation, there is a gaming room, small library, and outdoor space for residents to enjoy. Additionally, there is a fitness room and wellness center for those who wish to stay active and maintain their physical health. Wi-Fi is available throughout the community, ensuring that residents can stay connected with their loved ones.

The care services provided at Avenue Care And Rehabilitation Center include 24-hour call system and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is also available. The dedicated staff assists with medication management according to individual needs and dietary restrictions are accommodated.

Residents can participate in planned activities such as fitness programs, resident-run activities, and day trips organized by the community. Concierge services are provided to cater to the unique preferences of each resident.

Avenue Care And Rehabilitation Center is conveniently located near multiple cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals - offering easy access to various amenities outside the community.

Overall, this assisted living community provides top-notch care services along with an array of amenities to ensure that residents feel comfortable while maintaining their independence and enjoying an engaging lifestyle.

Nearby Places of Interest

Physicians

  • University Premier Pediatricians (0.3 miles)
  • Rapid Medical Research (2.1 miles)
  • Senders Pediatrics (5 miles)
  • UH Rainbow Pediatricenter (5.4 miles)
  • University Suburban Health Center (5.7 miles)
  • Cleveland Clinic Severance Medical Arts (6.1 miles)
  • Cleveland Clinic - Taussig Cancer Center (7.4 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Rite Aid (1.7 miles)
  • CVS Pharmacy (2.4 miles)
  • Rite Aid (2.5 miles)
  • Rite Aid (2.7 miles)
  • Walgreens (2.8 miles)
  • Dave's Supermarket (3.2 miles)

Restaurants

  • Cooper's Hawk Winery & Restaurant (1 miles)
  • Olive Garden (1.2 miles)
  • Piada Italian Street Food (1.5 miles)
  • BIBIBOP Asian Grill (1.6 miles)
  • Miles Farmers Market (1.6 miles)
  • First Watch (1.6 miles)
  • Pinstripes (1.8 miles)

Hospitals

  • University Hospitals Ahuja Medical Center (1.4 miles)
  • Cleveland Clinic Children's Hospital Rehabilitation Center (6.3 miles)
  • Hillcrest Labor And Delivery (6.9 miles)
  • Cleveland Clinic - W.O. Walker Center (7.4 miles)

Theaters

  • Silverspot Cinema (1.8 miles)
  • Cinemark At Valley View And Xd (6.6 miles)

Cafes

  • Starbucks (2.3 miles)
  • Starbucks (5 miles)
  • Starbucks (7 miles)

Parks

  • Bedford Heights Reed Park (3 miles)
  • Cleveland Metroparks, Bedford reservation (4.8 miles)
  • Solon Community Park (5.3 miles)
  • Coventry PEACE Park (6.4 miles)
  • Oakville Road Park (6.7 miles)
  • River Road Park (6.9 miles)
  • Anderson Field (6.9 miles)

Places of Worship

  • Temple Israel Ner Tamid (5.9 miles)
  • Messiah Luth Church of Lyndhurst (6 miles)
  • St Clare's Church (6.3 miles)
  • South Euclid United Church of Christ (7.1 miles)

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