Overall Review of Montgomery Care Center
common
36 reviews mention this
Staff care is often described
Many residents and families describe staff as caring and respectful, while other reviewers report rudeness and neglect.
A large share of reviewers highlight kindness, respect, and staff members who go above and beyond, including nursing staff and specific caregivers mentioned by name. Several families also describe feeling reassured and supported during visits, with staff communicating and answering questions clearly. On the other hand, multiple reviews describe rude interactions, unresponsiveness, and poor follow-through, including concerns about aides and nurses taking too long to help or not providing the needed support.
common
15 reviews mention this
Cleanliness is a recurring theme
Reviews frequently bring up cleanliness, with some praising it and others calling the environment dirty.
Some residents and families say the facility is clean, well kept, and welcoming, and they describe prompt responses when concerns come up. Others report a dirty or unpleasant environment, including mentions of smells, trash in hallways, and dirty rooms. The mix of experiences suggests cleanliness is an area where reviews vary noticeably.
differentiator
14 reviews mention this
Therapy support helps recovery
Therapy is a frequent bright spot, and residents mention skilled rehab helping them work toward recovery goals.
Reviewers commonly describe strong therapy and rehabilitation experiences, including physical therapy helping patients after surgeries and complications. Several families connect the care team’s work to outcomes like returning home or getting better after a hospital stay. While some negative reviews focus on overall care, positive comments repeatedly call out therapy as effective and supportive during recovery.
common
3 reviews mention this
Activities keep residents engaged
Residents describe regular activities and weekly outings that help them stay engaged.
Some reviewers specifically mention activities teams keeping residents socially active and engaged. Others describe scheduled daily activities and weekly outings. Together, these comments paint a picture of structured engagement as a meaningful part of daily life for some residents.
caveat
5 reviews mention this
Food quality is mixed
Food receives both praise and complaints, including concerns about quality and serving practices.
Several reviews say meals were good and that the kitchen provided excellent meals, with one person describing food as surprising for a nursing home. Others report that food was terrible, cold, or poorly managed, including complaints about meal trays and dissatisfaction with how food service is handled. The contrast suggests dining is not consistently rated across experiences.
caveat
16 reviews mention this
Staffing and communication concerns
A recurring concern in reviews is delayed help, limited communication, and unorganized care.
Multiple negative reviews describe long waits for call lights, limited communication with families, and situations where residents were left without help for extended periods. Some reviewers also describe poor organization around appointments, medication, bathing, and discharge paperwork. There are also comments questioning staffing levels and consistency, which may help explain why experiences range widely from very positive to very negative.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
102 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cincinnati Northern Kentucky International (20 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff, clean and well-maintained facility with engaging activities.
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