The Laurels Of Chagrin Falls

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  • Interior

    A tastefully arranged event space featuring round tables dressed in red and black, creating a warm and inviting atmosphere.

  • Decor

    A serene hospital room with a neatly made patient bed, warm lighting, and a touch of nature.

  • Living Room

    A beautifully decorated living room featuring a festive Christmas tree, perfect for the holiday season.

  • Building

    A charming two-story building with a welcoming front entrance and balcony, surrounded by seasonal decorations.

  • Bedroom

    A cozy bedroom featuring a comfortable bed, wooden flooring, and ample natural light from the windows.

  • Dining

    A cozy dining area featuring elegantly set tables and comfortable seating.

  • Lighting

    A welcoming hallway featuring a decorative console table and warm lighting.

  • Artwork

    A cozy seating arrangement featuring two chairs, a lamp, and decorative artwork on the wall.

  • Office

    A modern reception area with a wooden desk and decorative flowers.

The Laurels Of Chagrin Falls

150 Cleveland Street, Chagrin Falls, OH 44022

For more information about senior living options: (844) 490-3973

4.3 from 98 reviews
5 stars
77
4 stars
4
3 stars
0
2 stars
1
1 stars
16

Skilled Nursing Facility

Overall Review of The Laurels Of Chagrin Falls

Pros

  • pro The Regency at Hamlet was very nice and clean, with outstanding staff; every person was pleasant, helpful and efficient.
  • pro The staff is amazing, professional, personable, and caring, and the facility is clean.
  • pro Tia in nursing provides amazing care; Harold in OT is always helpful; Carmela is very helpful administratively.
  • pro There was a day-and-night difference in care for the mom; the care was incredible.
  • pro The care given is exceptional, and the staff are wonderful.
  • pro The staff are friendly and caring, with Jenna making things easy for families.
  • pro The newly renovated rooms are lovely, and the renovations are fabulous; the private Rehab Suites are amazing.
  • pro The Laurels is a welcome addition to the Chagrin Falls community, and their outreach with meals and events is appreciated.
  • pro The facility is nice, and the marketing and admissions representative is professional and quick to assist in helping place loved ones.
  • pro The staff are friendly and caring; Emily the marketing director is great.

Cons

  • pro The facility did not seem aware or prepared for admissions and appeared to be in disrepair and understaffed.
  • pro Their call system was inoperable, and they gave a cow bell to ring for a nurse, suggesting they should not have been accepting new admissions.
  • pro The reviewer did not receive pain medication, noted a foul smell, and described the staff as very rude.
  • pro The reviewer called the place the absolute worst to visit and urged others to stay away.
  • pro The DON (Raquel or Rachel) seemed more incompetent than the nurses she was in charge of.
  • pro The front desk staff member was rude, ignored requests for an application, and some patients near the desk smelled and looked dirty.
  • pro The STNAs would disappear and not help the residents.

Review

The collection of reviews paints a complex, sometimes conflicting picture of care at Regency-related facilities in the Chagrin Falls area. On one hand, there are glowing tributes to attentive staff, modern renovations, and a sense of home-like warmth that several families say brought real peace of mind during difficult times. On the other hand, there are stark warnings from a few visitors who encountered serious gaps - especially around admissions readiness, operational systems, and basic responsiveness - that caused them to question whether the facility was prepared to take on new residents. Taken together, the feedback suggests a place with a strong core of caring individuals and a commitment to improvement, but with notable inconsistencies that prospective families would be wise to investigate firsthand.

Several reviews highlight the staff as the strongest asset of the facility. Across many comments, caregivers and administrators are praised for being professional, personable, and genuinely attentive. Specific names recur as standout examples: nursing staff like Tia are singled out for exceptional care, while the OT team, including Harold, earns praise for always being helpful. Administrative support is also recognized - Carmela, in particular, is mentioned for being very helpful from the administrative side. Families repeatedly emphasize how communication is handled, the level of patience shown to loved ones, and the overall sense that the team genuinely cares. In parallel with the people, the environment - cleanliness, a welcoming atmosphere, and a well-maintained facility - receives frequent positive notes, including praise for renovations that modernize patient rooms and common areas.

Renovations appear to be a major talking point in many reviews. Several commenters specifically mention newly renovated rooms, updated flooring, and the generous, airy feel created by large windows and improved views. There is a clear appreciation for how upgrades have transformed the space, with one reviewer calling the renovations "beautiful" and another noting that the private rehab suites are "amazing." Open houses and tours are described as positive experiences, with visitors noting not only the physical improvements but also the kindness and courtesy of staff who guide them through the building. For some families, these renovations contribute to a sense that the facility is both modern and comforting - a place that can support recovery and well-being in a dignified, home-like setting.

Care experiences for residents and families run a wide gamut. Positive testimonies frequently recount grateful moments for compassionate care during rehab and recovery. Stories about recovery from hip issues, the dedication of the therapy team, and the sense that loved ones are "in good hands" during a stay are common. Several reviewers highlight the dietary staff and meal options as a bright spot, with remarks about food quality and variety helping to make stays more pleasant. A recurring thread is the importance of personal touches - someone taking time to listen, a caregiver who goes the extra mile, and an atmosphere that feels friendly and supportive. In these accounts, families leave with appreciation for the human bonds formed during challenging times.

Not all feedback, however, is uniformly positive. A subset of reviews describes troubling experiences that leave families wary. One visitor recounts a stay in which pain medication was not offered when requested, and the environment smelled unpleasant, accompanied by a perception of rude treatment. Another review focuses on a much more negative impression during an application visit, where front-desk interactions were described as rude and dismissive and where lingering odors and unhelpful staff left a lasting negative impression. There are also cautionary notes about leadership and management at one Laurels location, including criticisms of the DON and the overall sense that the higher-ups "don't have a clue about what to do," which can make families feel uncertain about safety and reliability. A few reviewers acknowledge that some staff on the floor were capable and caring even when other aspects were lacking, underscoring the inconsistency some families experience.

Community ties and outreach present a more consistently positive theme in several reviews. A number of commenters praise the Laurels' engagement with the local community - from drive-through meals that bring outreach to seniors to events that foster connection beyond the walls of the facility. The presence of a proactive marketing and admissions team is noted as a significant help for families navigating placement, with individuals like Emily (marketing director) and Jenna (admissions) singled out for their responsiveness and clarity. One reviewer even describes an open-house experience as a wonderful introduction to the facility's updated look and feel, reinforcing the sense that the place is genuinely invested in welcoming families and helping residents settle in smoothly.

In sum, the reviews reveal a facility landscape that combines remarkable dedication and a strong sense of care from many staff members with real areas for improvement. Families consistently report warmth, cleanliness, and thoughtful renovations that enhance comfort and recovery. Yet there are clear cautions about admissions readiness, call systems, and leadership responsiveness in certain situations. For anyone considering this facility, the message is pragmatic: you can find profoundly positive, even life-affirming care here, but it pays to do your due diligence - to tour, to speak with multiple staff members, and to ask concrete questions about pain management, call systems, staffing levels, and how the facility handles admissions and urgent needs. The experiences shared here underscore the importance of finding a fit that matches the specific needs and expectations of your loved one, while remaining mindful of both the strengths and the gaps present in this community.

Features

Housing

  • 82 resident community capacity 82 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cleveland-Hopkins International (24 miles away) Cleveland-Hopkins International (24 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Laurels Of Chagrin Falls in Chagrin Falls, OH is an inviting assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, and a computer center for residents to enjoy their leisure time. Community operated transportation and transportation arrangement for non-medical purposes are available for convenience.

Residents can dine in the elegant dining room where restaurant-style meals are served, and special dietary restrictions are accommodated. The community also boasts a fitness room and a wellness center to help residents maintain an active and healthy lifestyle. Outdoor spaces including a garden provide opportunities for relaxation and enjoying nature.

The Laurels Of Chagrin Falls offers fully furnished apartments with private bathrooms and kitchenettes. Housekeeping services ensure that the living environment remains clean and comfortable. Wi-Fi/high-speed internet access is also provided for residents to stay connected with loved ones.

The dedicated care team at this community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are available to ensure that residents take their medications correctly. A mental wellness program is in place to support the emotional well-being of residents.

Residents have access to various activities including fitness programs, resident-run activities, planned day trips, and scheduled daily activities to keep them engaged and entertained. Concierge services are provided to assist residents with any additional needs they may have.

The Laurels Of Chagrin Falls is conveniently located near parks, pharmacies, physicians' offices, restaurants, and hospitals, ensuring that residents have easy access to essential amenities outside of the community.

Overall, The Laurels Of Chagrin Falls provides a comfortable and supportive environment where seniors can receive personalized care while enjoying an active lifestyle surrounded by beautiful surroundings.

Nearby Places of Interest

Restaurants

  • Yours Truly Restaurant (0.5 miles)
  • 17 River Grille (0.5 miles)
  • M Italian (0.5 miles)
  • JoJo's Bar (0.5 miles)
  • Greenville Inn (0.8 miles)
  • Crooked Pecker Brewing Company (2.3 miles)
  • Dairy Island (2.3 miles)

Parks

  • South Russell Community Park (1.4 miles)
  • Frohring Meadows (1.8 miles)
  • River Road Park (2.9 miles)
  • Solon Community Park (4.7 miles)
  • Bedford Heights Reed Park (7 miles)
  • Oakville Road Park (7.7 miles)
  • Punderson State Park (9.2 miles)

Pharmacies

  • CVS Pharmacy (2.8 miles)
  • Marc's Stores (4.1 miles)
  • Walgreens (4.2 miles)
  • Market District Supermarket (4.5 miles)
  • Rite Aid (5.2 miles)
  • CVS Pharmacy (5.4 miles)
  • Walmart Pharmacy (5.8 miles)

Physicians

  • Center For Hope And He (3 miles)
  • Behavioral Medicine Solutions (3.7 miles)
  • Tanglewood Family Eye Care (3.8 miles)
  • Bainbridge Urgent Care (4 miles)
  • Rapid Medical Research (6 miles)
  • University Premier Pediatricians (6.2 miles)
  • Chesterland Pediatrics (6.3 miles)

Hospitals

  • Cleveland Clinic (4 miles)
  • University Hospitals Ahuja Medical Center (5.9 miles)
  • Chesterland Medical Center (6.3 miles)
  • Hillcrest Labor And Delivery (6.4 miles)

Theaters

  • Silverspot Cinema (5.5 miles)

Cafes

  • Starbucks (6.7 miles)
  • Starbucks (7.3 miles)

Places of Worship

  • Temple Israel Ner Tamid (6.9 miles)
  • Aurora United Methodist Church (7.7 miles)
  • St Clare's Church (7.7 miles)
  • Messiah Luth Church of Lyndhurst (8.2 miles)

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