Overall Review of Pearlview Skilled Nursing Care
common
28 reviews mention this
Staff care is a consistent theme
Residents and families most often describe attentive, professional staff throughout care.
Many reviews emphasize that staff members take the time to help, communicate, and treat residents with kindness and dignity. Several people specifically mention nurses and STNAs being attentive during rehab and recovery, and others describe a caring atmosphere on the floors. At the same time, a few reviews raise concerns about management and day-to-day responsiveness, including trouble reaching someone by phone and issues around care execution.
common
5 reviews mention this
Rehab and physical therapy feedback
Physical therapy appears to be one of the more reliable parts of the rehab experience.
Several reviews say physical therapy helped during stays, including recovering after a stroke, surgery, or injury. One reviewer credits therapy with being able to walk again and another describes the therapy department as essential to the overall outcome. A few experiences were less positive and describe that therapy support didn’t feel sufficient, but the majority of mentions point to helpful rehab care.
common
5 reviews mention this
Food satisfaction varies by review
Food quality is mixed, with some residents praising it and others criticizing it.
Some reviewers say the food was good, including comments about home cooking and meals that residents enjoyed. Others describe meals as basic or even terrible, and a couple of reviews connect the dining experience to their overall dissatisfaction. Overall, dining shows up as a noticeable part of the day-to-day experience, but not everyone reports the same outcome.
caveat
7 reviews mention this
Cleanliness and room condition concerns
Some reviews describe the facility as dirty or dated, including room cleanliness issues.
A subset of reviews describe outdated conditions such as dirty or stained areas, basic or worn rooms, and concerns about overall sanitation. Some mention room limitations like small rooms or lack of private rooms, alongside complaints about cleanliness. Other reviewers counter this by saying the facility stayed clean, but the negative comments about cleanliness and condition are recurring enough to stand out.
caveat
5 reviews mention this
Concerns about response times
A few reviewers report delays and staffing coverage problems when urgent help is needed.
Some reviews describe slow response when help was requested, including long waits for assistance and care tasks taking much longer than expected. Others raise concerns about staffing coverage, including mentions of limited nursing presence for the whole facility. A separate set of comments describe phone access problems, including extended holds and calls not being answered, which adds to the theme of responsiveness issues for some families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Cleveland-Hopkins International (11 miles away)
Extensive on-site amenities and 24-hour care with engaging activities.
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