2420 Lake Avenue, Ashtabula, OH 44004
For more information about senior living options: (844) 490-3973
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Several reviewers praised the nursing staff as amazing and attentive. A reviewer described the nurse as great and the care as efficient, with tests like chest X-ray and ECG performed promptly. Dr. Nicholson was described as prompt to examine the patient. The ER was noted as smoothly run and efficient even when busy. The hospital's new addition was mentioned as looking good and larger. Security personnel were described as good people. Free valet parking was mentioned positively as a helpful amenity.
They describe the hospital as a joke where staff argued about where to send for an X-ray and turned people away, calling the staff judgmental. They claim the niece's emergency visit involved dismissive doctors who didn't perform basic tests (no urine sample, no blood draw, no IV) and treated their concerns as unnecessary. They report waiting hours in the ER while staff were laughing and joking instead of attending to patients. They label ACMC as the worst with slow service and disrespectful staff, advising others not to go there. They complain of long waits for urgent issues (like a broken wrist) and call the care unacceptable. They criticize the billing department as unprofessional and accuse the facility of HIPAA violations. They cite poor parking, long delays for appointments, and difficulty for handicapped patients. They recount rude behavior from ICU staff (minors not allowed, eyes rolled, dismissive attitudes). They say renovations improved appearance but not quality of care, and that post-upgrade service is slower. They note that while some nurses may be decent, doctors are often rushed and not thorough, with inappropriate security comments observed. They express strong distrust of ACMC and suggest going to other hospitals (e.g., UH or Geneva) for better care.There is a prevailing sense across dozens of accounts that Ashtabula County Medical Center is falling short of the care people expect when they go to the emergency room or the hospital in general. The reviews collectively describe a pattern of long waits, disorganization, and staff behavior that leaves patients and family members feeling unseen and disrespected. The sentiment is not just about one bad experience, but about years of frustration - patients often frame ACMC as a place where the system seems overloaded, communication is weak, and compassion can feel absent in the heat of medical crises.
A recurring thread centers on pediatric emergencies and the peril parents feel when they bring a child to the ER. One parent describes taking a two-year-old with a high fever and seizures: a child who was unresponsive, with glassy eyes and non-responsiveness that lasted for hours. They recount a chaotic scene where doctors reportedly argued with one another, failed to draw necessary urine samples or blood, and did not administer an IV promptly. The family felt dismissed, as if their explanations of pain and symptoms were being minimized, and they left with a sense that the treatment their child required was not being pursued aggressively enough. In another case, a child with a combination of fever, pain, and urinary issues led to a later discovery of kidney infection and bowel obstruction after a separate visit to the pediatrician, highlighting stark contrasts in perceived quality and responsiveness between ACMC and other providers. Several accounts mention miscommunications about prescriptions, delays in essential tests, and a belief that the ER staff did not take parental input seriously.
Beyond the specific incidents with children, many reviews depict a pattern of delays and inattentive care in the ER for adults as well. People report waiting hours to be seen, only to be met with joking or seemingly distracted staff rather than urgent attention. There are explicit accusations that staff members are slow to respond, that patients are left without clear information about test results, and that the sheer pace does not reflect the seriousness of medical complaints. Some reviewers claim HIPAA violations or a sense that privacy and dignity are ignored in the triage and treatment process. There are also complaints about perceived attitudes from clinicians when patients or family members push for tests or explanations, including a claim that doctors "acted like we had no idea" what we were talking about and that an attitude toward follow-up care or concern was lacking.
Administrative and systemic issues emerge as another major theme. Several posts mention difficulty with the hospital's billing department, including unprofessional behavior and a frustrating experience trying to settle bills by phone or online. The hospital website and automated phone systems are described as unhelpful, with callbacks not happening and information hard to verify. Parking problems and facility logistics - such as renovations that seemingly slow service or cause crowding - are repeatedly cited as aggravating factors that compound the stress of an illness or injury. A few reviewers note positive elements, such as a valet service or some staff members who were helpful or kind, but these instances are presented as exceptions rather than the rule.
Policy and visitation issues add another layer of distress. One reviewer recalls being told minors were not allowed in an ICU room, despite having called ahead and receiving conflicting information. The sense of being shuffled between policies and frontline staff contributes to a feeling of uncertainty during an already emotionally taxing time. In some remarks, people mention encounters with security or staff who made inappropriate or hurtful remarks, further eroding trust in the care environment. A smaller subset of reviews acknowledges improvements to the physical plant or expresses gratitude for specific nurses or physicians, yet these positives are often overshadowed by broader concerns about care consistency and responsiveness.
Altogether, the voice across these reviews paints ACMC as a hospital that, in many patients' eyes, struggles with patient-centered care in its ER and beyond. The consequences described range from frustration and fear to real concern for safety and timely treatment. While there are hints of standout staff and moments of efficient care, the dominant narrative is one of slow service, perceived indifference, and administrative friction that undermines confidence, especially for those facing urgent medical needs. For families and individuals in need of care in northeast Ohio, these accounts leave a strong impression to consider alternatives when possible and to demand clearer communication and accountability from hospital staff and administration. Some reviewers specifically note that other facilities, such as nearby hospitals, feel more reliable in comparison, reinforcing the sense that ACMC's current experience is seen by many as a last resort rather than a first choice.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ashtabula County Medical Center in Ashtabula, OH offers a comprehensive assisted living community with a wide range of amenities and care services. Residents can enjoy delicious meals in the dining room, which accommodates special dietary restrictions. The apartments are fully furnished, providing a comfortable and home-like environment. The community also features a beautiful garden and outdoor space for residents to relax and enjoy nature.
Housekeeping services are provided to ensure that the living spaces are always clean and tidy. Move-in coordination is available to assist new residents with the transition process. Telephone and Wi-Fi/high-speed internet services are provided for residents to stay connected with their loved ones.
The care services offered at Ashtabula County Medical Center include assistance with activities of daily living such as bathing, dressing, and transfers. Staff members are trained to provide diabetes diet support and medication management. Meal preparation and service are available for those who require assistance. Special dietary restrictions are accommodated to ensure that residents' nutritional needs are met.
Residents can also take part in scheduled daily activities to stay engaged and active within the community. Additionally, there are two parks nearby for those who enjoy outdoor activities. Eight pharmacies, 11 physicians, 18 restaurants, three transportation options, 11 places of worship, two theaters, and five hospitals are all conveniently located nearby.
With its range of amenities and care services, Ashtabula County Medical Center provides a welcoming and supportive assisted living community where residents can feel at home while receiving the assistance they need.
Ashtabula County Medical Cente is located at 2420 Lake Avenue, Ashtabula, OH 44004 in Ashtabula County, Ohio
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