Information last verified:
2420 Lake Avenue, Ashtabula, OH 44004
For more information about senior living options: (844) 490-3973
The doctors and nurses at Ashtabula Ohio Hospital are very professional and genuinely care about patients. The 5 North team, security, and ER staff are an amazing group of people who listen to patients. The staff during the three-day stay were friendly and professional, working together to create a positive environment. The ER staff were thorough, informative, and kind, providing a smooth and reassuring experience. The new addition to the facility is impressive, and the staff are amazing. This hospital has delivered one of the best experiences, and the reviewer would choose it again. The ED team, including CT technicians, nurses, lab, intake, and security, delivered excellent care and service. The Conneaut Family Health Center staff are considerate and genuinely concerned about patients' needs.
They described ACMC's ER as the worst they've ever visited, calling the staff unprofessional, unsanitary, and rude. They felt patients were ignored until complaints were made, with hours-long waits. They labeled the hospital a complete joke and urged others not to go there. They reported rude and disrespectful security guards, including an incident of property damage, as unacceptable. They believed the staff did not listen or provide basic care, leaving patients in pain or untreated. They alleged serious misdiagnoses or premature discharges that endangered patients. They criticized disorganized billing and poor handling of patient information, causing frustration. They said renovations slowed services and did not improve the quality of care. They asserted the hospital should be shut down due to poor patient care. They noted experiences spanning years, leading them to avoid returning. They advised others to seek care at other facilities elsewhere.Ashtabula County Medical Center (ACMC) is best suited for local families that want a facility with a modern, expanding campus and are willing to tolerate a wide range of care experiences. For those who can capitalize on pockets of excellent bedside service, particularly when the ER is well-staffed and front-line clinicians are attentive, ACMC can deliver meaningful, timely care, especially for non-crisis needs and for planned procedures. This is not a place to assume uniform excellence across every department or every shift; the hospital’s reputation in the ER and in inpatient care is uneven, and that variability should shape planning and expectations.
The strongest positives show up in moments of focused, professional attention. Several reviews praise courteous doctors, nurses, and techs who genuinely listen and collaborate, and there are clear win cases: a three-day hospital stay where staff worked well as a team, an efficient ED experience with prompt triage and rapid imaging, and successful outcomes around knee replacement and pre-admission testing. The facility’s newer addition and ongoing upgrades create a more welcoming environment and better services on some floors, which can matter when long-term care or rehabilitation is needed after surgery. When care is coordinated and the right clinicians are involved, ACMC delivers capable, patient-centered results.
Yet the main cons tilt toward a risk-versus-reward calculus that families must weigh carefully. A pervasive thread across reviews is the inconsistency of experience, especially in the emergency department, where long waits, rushed evaluations, and perceived disengagement from both staff and physicians recur. Complaints range from blunt, overworked triage to delays in essential tests, limited bedside follow-up, and disjointed discharge planning. There are also serious concerns about safety and respect, including HIPAA lapses, security incidents, and troubling reports of patients feeling ignored or mishandled. Even when care is good, systemic strains, tight staffing, crowded rooms, and the aftereffects of ongoing construction, can undermine the overall experience.
Given the realities described, alternatives deserve explicit consideration for families prioritizing reliable ER performance or consistent, compassionate bedside care. In the region, some readers point to Hillcrest, Geneva, or Erie-area hospitals as stronger choices for urgent needs or for patients with complex, time-sensitive conditions. Those seeking highly consistent interactions across departments, especially for pediatric, neurologic, or critical care, may find more dependable flows and clearer discharge processes elsewhere. ACMC can still serve well for planned procedures, routine lab work, or rehabilitation, but the decision benefits from knowing the potential gaps in day-to-day responsiveness and communication.
For decision-making, consider this practical lens: ACMC is strongest when a patient or family can align with a competent, engaged team during a chosen visit and when the need is not an all-hands-on-deck emergency. If the health concern is unequivocally urgent, or if a loved one requires highly coordinated, rapid, and empathetic care, the evidence suggests looking at alternatives with steadier ER performance and broader specialist access. For elective surgeries, routine imaging, and post-acute care or physical therapy, ACMC can deliver solid outcomes if the patient can advocate for clear symptom tracking, timely updates, and robust discharge planning.
In the end, ACMC presents a decision-leaning calculus: the facility offers valuable capabilities, modern facilities, and notable clinicians who can make a real difference, particularly for planned care and selective inpatient experiences. However, the ER and several inpatient experiences are colored by long waits, uneven staff engagement, and safety- or communication-related concerns that can upend confidence in critical moments. Families should not rely on a single visit to judge the hospital; instead, map out a plan that includes options for emergencies, verify which departments have the strongest reputations, and establish a point of contact, ideally a patient advocate or care coordinator, who can navigate testing, results, and discharge. When such a plan is in place, ACMC can be a respectable local option; when reliability and consistently compassionate care are non-negotiable, explore competitive alternatives in the region and use ACMC as a backup or a stepped-care pathway rather than the default choice.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ashtabula County Medical Center in Ashtabula, OH offers a comprehensive assisted living community with a wide range of amenities and care services. Residents can enjoy delicious meals in the dining room, which accommodates special dietary restrictions. The apartments are fully furnished, providing a comfortable and home-like environment. The community also features a beautiful garden and outdoor space for residents to relax and enjoy nature.
Housekeeping services are provided to ensure that the living spaces are always clean and tidy. Move-in coordination is available to assist new residents with the transition process. Telephone and Wi-Fi/high-speed internet services are provided for residents to stay connected with their loved ones.
The care services offered at Ashtabula County Medical Center include assistance with activities of daily living such as bathing, dressing, and transfers. Staff members are trained to provide diabetes diet support and medication management. Meal preparation and service are available for those who require assistance. Special dietary restrictions are accommodated to ensure that residents' nutritional needs are met.
Residents can also take part in scheduled daily activities to stay engaged and active within the community. Additionally, there are two parks nearby for those who enjoy outdoor activities. Eight pharmacies, 11 physicians, 18 restaurants, three transportation options, 11 places of worship, two theaters, and five hospitals are all conveniently located nearby.
With its range of amenities and care services, Ashtabula County Medical Center provides a welcoming and supportive assisted living community where residents can feel at home while receiving the assistance they need.
Ashtabula County Medical Cente is located at 2420 Lake Avenue, Ashtabula, OH 44004 in Ashtabula County, Ohio
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