Country Club Ashtabula

Pros

• The facility is conveniently located near ACMC, making it accessible for emergency care.
• The reviewer's mother lived at the assisted living side for several years, indicating a duration of residence that suggests some level of trust in the facility initially.
• There is an acknowledgment of the healthcare system's responsiveness, as the hospital took action by evaluating the patient's condition.
• The reviewer is proactive in addressing billing issues and emphasizes the need for timely resolutions.

Cons

• The nurse's aides were frequently seen doing nothing and appeared lazy.
• The facility sent the resident to the emergency room multiple times without any findings of issues.
• They opted to call Community Care instead of contacting the family, resulting in unnecessary charges.
• The facility continues to debit her account even after she has moved, causing financial strain.
• There is a lack of urgency in rectifying billing issues or returning calls from the facility.
• The situation led to non-sufficient funds (NSF) charges on her account due to their mishandling.

Review

When considering assisted living facilities for elderly family members, it is paramount to evaluate not only the quality of care but also the responsiveness and operational efficiency of the staff. Unfortunately, based on a personal experience shared by a family member of an elderly resident, their encounter with one particular facility raises serious concerns regarding both these aspects. Their mother spent several years in this establishment?s assisted living wing, and the overall experience has left much to be desired.

The primary issue highlighted was the perceived lack of diligence among the nurse's aides. On numerous occasions, observers noted that staff members seemed more engaged in casual conversations with each other rather than attending to the needs of residents. This lapse in attentiveness could have critical implications for elderly individuals who rely heavily on assistance for daily activities and medical care. The reviewer specifically pointed out instances where their mother exhibited unusual behavior, leading to four separate trips to the emergency room due to her ?strange? actions. However, each time they were met with frustrating results: hospital staff consistently found no medical issues necessitating such urgent care and sent her back to the facility.

An aggravating aspect of these emergency trips was how they were initiated. Instead of contacting family members directly for help or advice on transportation options?likely available through them?the facility opted to call Community Care services without prior consultation. This decision resulted in significant financial burdens; each trip incurred a charge of $150 even after insurance contributions. Such unexpected costs can add up quickly and become a source of considerable stress for families already grappling with the complexities related to elder care.

The difficulties didn?t end upon their mother's departure from the facility either. After moving her out due to ongoing dissatisfaction with her treatment there, complications regarding account management arose. The reviewer reported persistent issues where withdrawals continued from their mother?s bank account despite no longer residing at the assisted living facility. These unauthorized transactions led not only to depletion of funds but also triggered non-sufficient funds (NSF) charges?an unwelcome financial consequence that further strained her limited resources.

Attempting to resolve these financial discrepancies proved challenging as well; calls made in pursuit of rectifying this situation went unanswered or were met with delay from administrative staff at the facility. The urgency conveyed by family members regarding needing these funds for current rent payments seemed lost on those responsible for managing accounts at their previous residence. It highlights an unsettling disconnect between what should be a supportive environment for vulnerable seniors and an apparent indifference towards fulfilling basic responsibilities?in both caregiving and fiscal duties.

In conclusion, this review encapsulates deeply felt frustrations about quality care and administration within an assisted living environment that should prioritize resident welfare above all else. For families navigating such significant decisions concerning their loved ones' later years, it serves as a cautionary tale emphasizing due diligence when choosing an appropriate place for elderly relatives. Ultimately, if prospective residents or their families are seeking a supportive community that guarantees accountability and high-quality service, it may be wise to look elsewhere rather than risk similar experiences characterized by negligence and inadequate communication in crucial moments of need.

Hospitals

• Acmc Express Care (0.4 miles)
• The Regional Cancer Center (0.5 miles)
• Patient Financials Office (0.5 miles)
• Acmc (0.6 miles)
• University Hospitals Conneaut (0.6 miles)

Physicians

• Ashtabula Obstetrics & Gynecology (0.4 miles)
• Malhotra Ritu MD (0.4 miles)
• Doc Pirate’s office (0.6 miles)
• Ashtabula Clinic (0.6 miles)
• Ashtabula County Medical Center of Ashtabula Count (0.6 miles)
• University Hospital (0.6 miles)
• Ashtabula Pediatrics Assoc (0.8 miles)

Pharmacies

• Hoffmans Pharmacy (0.5 miles)
• Rite Aid (0.6 miles)
• Hoffman's Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1.4 miles)
• Discount Drug Mart (1.7 miles)

Parks

• Cederquist Park (0.5 miles)
• Smith Field Dog Park (0.8 miles)
• Sunset Park (6.1 miles)
• Geneva Township Park (7.4 miles)
• Western Reserve Greenway Trail (8.3 miles)
• Geneva Parks & Recreation (9.7 miles)

Restaurants

• Industrial Contrs (0.7 miles)
• Mr. Hero (0.9 miles)
• McDonald's (1.1 miles)
• Lakeway Restaurant (1.2 miles)
• Cloven Hoof Brewing (1.3 miles)
• Rennick Meat Market (1.3 miles)
• Cones (1.3 miles)

Places of Worship

• G O Ministry (0.8 miles)
• Faith Lutheran Church (1.3 miles)
• Elim Christian Center (1.4 miles)
• Edgewood Church of the Nazarene (1.7 miles)
• Harvest International Church (1.8 miles)
• Lighthouse Baptist Church (1.9 miles)
• Friends In Christ Bible Fellowship (1.9 miles)

Transportation

• Enterprise Rent-A-Car (0.9 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• Enterprise Rent-A-Car (1.4 miles)
• U-Haul Neighborhood Dealer (7.4 miles)

Theaters

• AMC CLASSIC Ashtabula Mall 6 (1.7 miles)
• AMC Ashtabula Mall (2.2 miles)

Cafes

• Corner Restaurant (5.2 miles)
• All Things Coffee House (5.8 miles)