Shoreland Health Care & Retirement in Whiteville, NC

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  • Interior

    A minimalist bedroom with a single bed and built-in wardrobe.

  • Building

    A parking lot in front of a building with several cars parked and trees in the background.

  • Trees

    A building with a parking lot and an American flag in front, surrounded by trees.

  • Outdoor

    Sign for Shoreland Health Care & Retirement Center.

  • Healthcare

    A nurse assists a patient with his jacket in a healthcare setting.

  • Rehabilitation

    A healthcare professional assisting an elderly person with physical therapy exercises.

  • Physical Therapy

    A patient undergoing physical therapy with the assistance of a therapist.

  • Exercise

    A healthcare professional assists an elderly woman with physical therapy exercises.

  • Wheelchair

    An elderly man in a wheelchair is smiling alongside a caregiver in a healthcare setting.

  • Caregiver

    A caregiver providing support to an elderly person with a glass of water.

  • Nurse

    A healthcare professional assists an elderly woman during a physical therapy session.

  • Assistance

    A therapist assists a patient with rehabilitation exercises on parallel bars.

Shoreland Health Care & Retirement in Whiteville, NC

Information last verified:

200 Flower-Pridgen Drive, Whiteville, NC 28472

For more information about senior living options: (844) 490-3973

4.5 from 47 reviews
5 stars
37
4 stars
3
3 stars
3
2 stars
1
1 stars
3

Overall Review of Shoreland Health Care & Retirement

Pros

  • pro The staff at Shoreland cared for his mother exceptionally well and put the family at ease from day one.
  • pro The grandmother’s rehab experience was wonderful, with kind staff and good meals.
  • pro From the moment he arrived, the staff treated him with warmth, respect, and genuine compassion.
  • pro The facility is clean and welcoming, and the nurses and support staff are professional and incredibly kind.
  • pro The Shoreland team truly cares about their residents, giving families peace of mind.
  • pro The rehab department is top-notch, with therapists like Denise helping patients regain strength and confidence.
  • pro The therapy team, including Laura Ann, is caring, thoughtful, and helpful.
  • pro The staff are kind, patient, and attentive, treating residents with dignity and respect.
  • pro The facility is consistently clean and provides individualized programs to meet each patient’s needs.
  • pro Shoreland delivers excellent customer service and responsive communication.

Cons

  • pro They were highly disappointed in their stay, the care, the staff, and Liberty Health Care as a company.
  • pro The administration and leadership were described as incompetent and unable to manage the team or the facility.
  • pro The facility was criticized as an industry-focused place where people care only about a paycheck and have little compassion for patients.
  • pro The nurses and aides were alleged to lack essential nursing knowledge and fail to follow orders or respond to care needs.
  • pro Staff were described as turning their badges around to avoid being identified, making accountability unclear.
  • pro It was labeled the absolute worst place to send a family member in need of care, with ongoing unresolved issues and poor follow-up.

Review

Shoreland Health Care & Retirement in Whiteville is best suited for families seeking robust short-term rehabilitation with the explicit goal of returning a loved one home. The community earns strong, consistent praise for a warm, attentive staff who treat residents like family, a clean and welcoming environment, and a therapy program that centers real recovery over process. Therapists, nurses, and aides coordinate closely to tailor an Individualized Program that targets mobility, balance, and daily functioning. For seniors who want solid meals, meaningful daily activities, and steady reassurance during recovery, Shoreland often delivers the practical outcomes families are hoping for.

That strength, however, points to a natural limitation: Shoreland may not be the ideal match for residents who require long-term, around-the-clock medical oversight or ongoing chronic-care management beyond rehab. Several reviews flag administrative consistency and insurance handling as potential sticking points, suggesting that processes can feel uneven at times. Families should enter informed, prepared to engage early, verify coverage, and demand clear, proactive communication from admissions and administration if the plan involves extended stays or non-rehab services. This is a rehab-forward facility with a caring daily culture, not a guaranteed fit for every long-term scenario.

On the upside, the therapy program stands out as Shoreland’s core differentiator. Physical therapy, occupational therapy, and speech therapy work in tandem to deliver tangible improvements, with residents frequently reporting real gains in strength, balance, and independence. The care team is repeatedly highlighted for skill and bedside manner, with therapists named for specific impact, driving progress and teaching at-home routines that extend recovery beyond the facility walls. Nursing and support staff are praised for consistency and kindness, while housekeeping and dining contribute to a comfortable, home-like atmosphere that makes daily life feel well managed and predictable.

Not every review aligns with the overwhelming positive consensus, and those discordant notes should be acknowledged. A minority describe administrative gaps, insurance-verification missteps, or inconsistent communication that leaves families frustrated. A few reviewers question leadership and policy clarity, calling for stronger accountability and more transparent processes. While these concerns are far from universal, they signal the need for prospective residents to scrutinize administrative reliability and to set expectations about how quickly issues are escalated and resolved, particularly if the care plan extends beyond rehab needs.

Despite these caveats, the overall trajectory remains favorable for most families. The strongest evidence centers on rehab outcomes: patients returning home with renewed mobility, confidence, and daily functioning. The culture of care, staff who listen, explain, and treat residents with dignity, consistently emerges as Shoreland’s defining strength. Cleanliness, reliable housekeeping, and a kitchen that earns frequent compliments reinforce everyday quality of life. Even critics of administration tend to acknowledge the frontline team’s practical, hands-on commitment to residents, which is hard to manufacture in a facility that prioritizes therapy success and personal connection.

Guidance for families weighing Shoreland is straightforward. If a loved one needs a clearly defined rehab trajectory with a credible plan to return home, Shoreland is a compelling option worth visiting and testing. Before moving ahead, confirm current therapy targets, the discharge plan, and real-time communication protocols with admissions and the therapy director. Bring up insurance verification early and request written clarity on escalation paths and accountability. If long-term memory care or continuous, 24/7 medical management are non negotiables, consider alternatives while keeping Shoreland on the short list for rehab-centered recovery to capture the best of what it offers during a defined recovery window.

Features

Housing

  • 89 resident community capacity 89 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Shoreland Health Care & Retirement in Whiteville, NC is a premier assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents.

Our community provides a comfortable and attractive living environment with fully furnished accommodations that include private bathrooms and cable or satellite TV. Residents can enjoy various recreational activities such as gaming rooms, small library, and outdoor spaces where they can relax and socialize with other residents.

We understand the importance of maintaining physical health, which is why we have a fitness room and wellness center where residents can engage in exercise programs tailored to their needs. Additionally, our dining room offers restaurant-style dining with delicious meals prepared by our skilled staff. We accommodate special dietary restrictions to ensure all residents receive nutritious meals catered specifically to their needs.

To enhance convenience for our residents, we provide housekeeping services, move-in coordination assistance, and transportation arrangement both within the community and to doctors' appointments. Our community-operated transportation ensures that residents can easily access necessary medical services.

Shoreland Health Care & Retirement also prioritizes mental wellness by offering a mental wellness program to support the emotional well-being of our residents. Our dedicated staff is available around the clock for 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications.

Residents can participate in a variety of activities planned throughout the week including concierge services for personalized requests, fitness programs for physical engagement, resident-run activities for peer involvement, planned day trips for exploration outside the community grounds, and scheduled daily activities for entertainment.

Overall, Shoreland Health Care & Retirement strives to create an inclusive and supportive community where seniors can enjoy their golden years while receiving personalized care tailored to their individual needs.

Nearby Places of Interest

Restaurants

  • Burger King (16.1 miles)
  • Adam's Seafood and Steaks (16.8 miles)
  • Adams Seafood (16.8 miles)
  • Dale's Seafood (17.1 miles)
  • McDonald's (17.2 miles)
  • McDonald's (21.8 miles)
  • Backyard BBQ (22.7 miles)

Places of Worship

  • Southern Baptist Convention (16.3 miles)
  • Hickory Grove Baptist Church (18.6 miles)
  • Carolina Baptist Church (18.7 miles)
  • Fair Bluff Baptist Church (19.1 miles)
  • Fair Bluff Church of God (19.6 miles)
  • Southern Baptist Convention (19.6 miles)
  • Southern Baptist Convention (19.8 miles)

Pharmacies

  • Tabor City Medicine Mart (17.1 miles)
  • Fair Bluff Discount Drug (19 miles)
  • Elvington Pharmacy (19 miles)
  • CVS Pharmacy (22.4 miles)
  • Loris Drug Store (22.8 miles)
  • Sherry's Meds & More Pharmacy (22.8 miles)

Transportation

  • U-Haul Neighborhood Dealer (17.1 miles)
  • U-Haul Neighborhood Dealer (22.8 miles)

Cafes

  • Thee Mug (22.7 miles)
  • The Grind (22.7 miles)

Physicians

  • Little River Medical Center (22.8 miles)
  • Loris Eye Associates (22.8 miles)
  • Loris Dialysis Center (22.9 miles)
  • McLeod Loris Primary Care (22.9 miles)
  • Loris Medical Center (23 miles)
  • Pee Dee Cardiology Associates (23.1 miles)

Hospitals

  • Loris Community Hospital District (23 miles)
  • Loris Community Hospital (23 miles)

Frequently Asked Questions

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