Shoreland Health Care Ctr Inc in Whiteville, NC

Pros

• The staff at Shoreland took excellent care of residents during rehab.
• From the first day, the Shoreland team put families’ minds at ease.
• The care team at Shoreland goes above and beyond for residents.
• The facility is clean, welcoming, and residents are in good hands.
• The nurses and support staff are professional and incredibly kind.
• Shoreland staff demonstrate warmth, respect, and genuine compassion for residents.
• The rehab department at Shoreland is top notch, with therapists who help patients regain strength.
• Brittany and the Shoreland team are absolutely great.
• The therapy department is wonderful and its staff, like Denise, provide compassionate support.
• Shoreland has been a godsend for families and provides excellent care.

Cons

• They were highly disappointed in their stay, citing unknowledgeable staff about medical treatment and orders and inconsistent, often unanswered, call-light response times.
• The administration and nursing leadership were described as incompetent and unable to manage the team or the building.
• Nurses at the hospital said they wouldn’t recommend Shoreland or Liberty Commons to anyone.
• They called Shoreland the absolute worst place to send a family member who needs care.
• They faced frustration when an initially approved insurance could not be accepted after several sessions.
• They noted that staff often did not introduce themselves or wear badges, making it hard to know who was providing care.
• Healthcare was described as an industry driven by paychecks with little compassion for patients.
• Leadership was criticized for poor follow-up on concerns and a lack of accountability.

Review

Shoreland Health Care Center in Whiteville, NC is best suited for older adults who need short-term rehabilitation after a hospitalization, fall, or major health setback and whose families want a warm, hands-on team focused on getting residents back home. The community consistently earns praise for compassionate, personalized care delivered by nurses, aides, therapists, and support staff who take time to know each resident and respond with warmth and respect. Families repeatedly note that the atmosphere feels like a caring environment rather than a sterile institution, with clean rooms, reliable housekeeping, and a focus on meaningful activity and engagement during recovery.

Those weighing alternatives should note this facility may not be the right fit for every situation. If the top priority is rock-solid, consistent administrative communication, transparent billing, and predictable adherence to policies, especially around insurance verifications and long-term, medical-oversight needs, some reviews flag that area as a potential hurdle. A handful of voices describe leadership and office processes as inconsistent or slow to resolve issues, and a few families emphasize the importance of having strong, proactive administration to keep care coordination seamless. For residents requiring 24/7 medical management or complicated, exposure-heavy treatment plans, exploring other options with more uniform administrative reliability may be prudent.

On the positive side, the strongest selling point is the therapy program. PT/OT and speech therapy receive near-unanimous acclaim for effectiveness and approachability, with therapists described as skilled, encouraging, and deeply invested in progress. Families frequently credit therapy teams, along with nurses and aides, for driving functional gains that translate into real independence: sitting, standing, walking, and daily living activities that move a patient closer to going home. The rehab staff often earns praise for clarity of instruction, realistic goal-setting, and the practical home-exercise plans that families can implement after discharge, which makes Shoreland feel like a credible bridge back to everyday life.

Care quality and the resident experience are consistently highlighted as strengths. Reviewers repeatedly point to clean, well-maintained facilities, attentive dining services with meals that residents enjoy, and frontline staff who treat residents with dignity, patience, and genuine kindness. The administrative team is frequently cited as accessible and responsive, with administrators and leaders who take visible, hands-on roles in addressing concerns and coordinating care. The overall culture surfaces as respectful, with residents and families feeling heard and valued, which is a critical offset to any occasional operational friction.

Yet the record isn’t uniformly flawless. Some reviewers report isolated lapses in communication or coordination, especially around scheduling, insurance processing, and timely updates on care plans. A few families recount experiences where questions went unanswered longer than anticipated, or where policy explanations were not as clear as hoped. These voices underscore that, while the care team often delivers remarkable compassion and results, the administrative piece can create stress if not actively managed. For families, this means a proactive mindset is valuable: insist on written care plans, confirm insurance coverage in advance, and request direct points of contact for routine updates.

In the end, Shoreland Health Care Center stands out as a compelling option for short-term rehab that prioritizes compassionate care, robust therapy, and a home-like environment. The offset between exceptional rehabilitation outcomes and the risk of intermittent administrative gaps is manageable for families who value serious therapy wins and staff dedication. Prospective residents should schedule thorough tours, meet the therapy team, and engage with admissions early to lock in coverage and scheduling. If long-term, highly regulated medical oversight and flawless everyday administration are non-negotiable, it is prudent to compare other options; otherwise, Shoreland offers a practical, experienced path back to independence with caregivers who treat residents like family.

This part of Whiteville, North Carolina offers a variety of amenities that may be appealing for seniors considering the area for living. There are several restaurants within a reasonable driving distance, including Burger King, Adam's Seafood and Steaks, and Backyard BBQ. Places of worship such as the Southern Baptist Convention and local churches provide opportunities for spiritual engagement. Pharmacies like Tabor City Medicine Mart and Fair Bluff Discount Drug are easily accessible for medication needs. Transportation services through U-Haul are available for convenience. Additionally, there are cafes like Thee Mug and The Grind for socializing over coffee, as well as medical facilities such as Little River Medical Center and Loris Medical Center nearby. Overall, this part of Whiteville offers a range of options to support comfortable living for seniors in the community.

Restaurants

• Burger King (16.1 miles)
• Adam's Seafood and Steaks (16.8 miles)
• Adams Seafood (16.8 miles)
• Dale's Seafood (17.2 miles)
• McDonald's (17.2 miles)
• McDonald's (21.8 miles)
• Backyard BBQ (22.8 miles)

Places of Worship

• Southern Baptist Convention (16.3 miles)
• Hickory Grove Baptist Church (18.7 miles)
• Carolina Baptist Church (18.7 miles)
• Fair Bluff Baptist Church (19.1 miles)
• Fair Bluff Church of God (19.6 miles)
• Southern Baptist Convention (19.6 miles)
• Southern Baptist Convention (19.9 miles)

Pharmacies

• Tabor City Medicine Mart (17.1 miles)
• Fair Bluff Discount Drug (19 miles)
• Elvington Pharmacy (19.1 miles)
• CVS Pharmacy (22.5 miles)
• Loris Drug Store (22.8 miles)
• Sherry's Meds & More Pharmacy (22.9 miles)

Transportation

• U-Haul Neighborhood Dealer (17.2 miles)
• U-Haul Neighborhood Dealer (22.8 miles)

Cafes

• Thee Mug (22.8 miles)
• The Grind (22.8 miles)

Physicians

• Little River Medical Center (22.8 miles)
• Loris Eye Associates (22.8 miles)
• Loris Dialysis Center (22.9 miles)
• McLeod Loris Primary Care (23 miles)
• Loris Medical Center (23 miles)
• Pee Dee Cardiology Associates (23.1 miles)

Hospitals

• Loris Community Hospital District (23 miles)
• Loris Community Hospital (23 miles)