Shoreland Health Care Ctr Inc

Pros

• The staff took good care of her during rehab.
• From day one, Shoreland's team put the family at ease.
• Everyone involved in her care went above and beyond.
• The Shoreland staff is a great group.
• The grandmother's discharge was wonderful; the staff were kind to her and the cooks were good.
• The grandfather received care marked by warmth, respect, and genuine compassion.
• The facility is clean and welcoming, and the nurses and support staff are professional and kind.
• The team at Shoreland truly cares about their residents and provides families with peace of mind.
• The rehab department is outstanding; Denise the physical therapist was a blessing and helped her regain strength.
• Laura Ann, the occupational therapist, is one of the most caring and helpful team members.
• The therapy team is top notch and provides individualized programs.
• Shoreland consistently demonstrates excellent customer service and goes above and beyond.

Cons

• They were highly disappointed with the stay, care, staff, and administration.
• The staff were described as unknowledgeable about medical treatment and orders, with inconsistent call-light response times that often went unanswered.
• Administration claimed policies without proof and avoided accountability.
• Staff wore badges turned around, making it hard to identify who was providing care.
• Only a few nurse aides provided quality care and compassion.
• The administrator and director of nursing were deemed incompetent and unable to manage the team or the building.
• Nurses were said not to know how to flush PICC lines or read physician orders.
• Hospital staff reportedly would not recommend Shoreland or Liberty Commons.
• They believed Columbus County has little to no options for quality care.

Review

Across the many voices sharing experiences at Shoreland, a clear thread runs through: this is a place where families often feel their loved ones are treated with genuine care, warmth, and respect. From reluctant beginnings - when a family member is leaving home for rehab - to the moment of discharge or transition back to daily life, the prevailing sentiment is gratitude for the way staff, clinicians, and administrators guided recovery with kindness and competence. Several accounts begin with the emotional weight of leaving a loved one in care and end with reassurance that Shoreland earned trust through consistent, attentive support.

Caregiver praise frequently centers on the people who show up every day to help patients regain strength and independence. In many of the stories, the staff are described as going above and beyond: they communicate clearly, soothe anxieties, and treat residents as if they were their own family. Families note that nurses, aides, therapists, and support personnel work as a cohesive team to ensure comfort, safety, and progress. The feeling of warmth and genuine compassion permeates repeatedly, turning initially anxious experiences into moments of relief and confidence that their loved ones are in good hands.

Cleanliness and a welcoming environment also appear as strong positives. Several reviewers highlight how the facility feels neat, well-maintained, and homey, contributing to a sense of safety and well-being for residents. The impression of a tidy, organized setting helps families feel more at ease during what can be a stressful time, reinforcing the message that Shoreland prioritizes a respectful, dignified experience for each person.

The therapy and rehabilitation programs receive frequent, specific praise. One reviewer called the rehab department "awesome" and the only place they wanted to do their physical therapy, while another person described Denise, a physical therapist, as a "blessing" who helped restore strength and offered practical exercises for home. An occupational therapy reference - Laura Ann - was singled out for care and attentiveness, with remarks about her being caring, thoughtful, and highly helpful. The consistency and effectiveness of therapy teams, along with the dedication of staff who motivate daily living activities, emerge as a key strength across the stories.

Individual staff members and leadership are often highlighted for their personal impact. Patients and families name therapists, nurses, and administrators by name, crediting them with making recovery feel personalized and attainable. Staff like Sabrina, the long-time activity director, are noted for reaching out to residents; Erica, the administrator, is described as knowledgeable and approachable; Evelyn, the social worker, and Brittany, the marketing and admissions director, are praised for their helpfulness. Even behind-the-scenes roles - housekeeping, front office, and other support teams - are recognized for providing excellent customer service and consistently high standards of care. Some reviewers also mention the value of having a dedicated therapy team that works with families to set realistic goals and track progress.

There are moments of constructive feedback that show Shoreland's care can be a dynamic, responsive process. In one account, the rehab director stepped in to resolve a discrepancy with insurance verification, turning a potentially frustrating situation into a demonstration of proactive, patient-centered problem solving. This kind of responsiveness is framed as an illustration of how much the team cares about residents and families and how quickly leadership can intervene to keep care on track.

No portrait of a care facility is complete without the occasional critical note, and Shoreland's array of reviews includes a strong dissenting perspective as well. One detailed, highly charged account expresses deep disappointment with Liberty Healthcare and its management, citing a range of issues from inconsistent call-light response times and staff unfamiliarity with medical orders to an alleged policy-driven approach that stifles accountability and transparency. The reviewer complains about nurses not clearly identifying themselves, questions the training and licensing of the clinical team, and characterizes the administration and Director of Nursing as incompetent. The message is stark: without reliable communication, clear ownership of care tasks, and visible, accountable staff, trust erodes quickly. The reviewer also alleges broader systemic problems, including how some staff reportedly interact with families and the perceived gap between policy and practice, ending with a pointed and emotional closing.

Despite the intensity of that negative perspective, the collection of positive reviews emphasizes a common theme: Shoreland has delivered meaningful, compassionate care for many residents and their families. Across stories of mothers, grandmothers, grandfathers, husbands, aunts, and other relatives, the prevailing tone is one of appreciation for the people who devote themselves to recovery, the cleanliness and warmth of the environment, and the tangible progress patients make under skilled therapy and attentive daily care. For families navigating rehab or short-term stays, these numerous endorsements offer a reassuring portrait of Shoreland as a place where dignity, dedication, and a genuine concern for well-being accompany every level of service.

In sum, Shoreland emerges from these accounts as a facility that many families trust and value highly. The experiences range from deeply grateful, highly specific recognitions of individual staff and therapy teams to candid critiques that highlight areas for improvement in administration and communication. Taken together, the stories reflect a community effort to restore health and independence while maintaining a caring, respectful atmosphere for every resident and their loved ones. The shared message across the many voices is one of sincere thanks for the care received and a hopeful outlook for ongoing recovery and support.

This part of Whiteville, North Carolina offers a variety of amenities that may be appealing for seniors considering the area for living. There are several restaurants within a reasonable driving distance, including Burger King, Adam's Seafood and Steaks, and Backyard BBQ. Places of worship such as the Southern Baptist Convention and local churches provide opportunities for spiritual engagement. Pharmacies like Tabor City Medicine Mart and Fair Bluff Discount Drug are easily accessible for medication needs. Transportation services through U-Haul are available for convenience. Additionally, there are cafes like Thee Mug and The Grind for socializing over coffee, as well as medical facilities such as Little River Medical Center and Loris Medical Center nearby. Overall, this part of Whiteville offers a range of options to support comfortable living for seniors in the community.

Restaurants

• Burger King (16.1 miles)
• Adam's Seafood and Steaks (16.8 miles)
• Adams Seafood (16.8 miles)
• Dale's Seafood (17.2 miles)
• McDonald's (17.2 miles)
• McDonald's (21.8 miles)
• Backyard BBQ (22.8 miles)

Places of Worship

• Southern Baptist Convention (16.3 miles)
• Hickory Grove Baptist Church (18.7 miles)
• Carolina Baptist Church (18.7 miles)
• Fair Bluff Baptist Church (19.1 miles)
• Fair Bluff Church of God (19.6 miles)
• Southern Baptist Convention (19.6 miles)
• Southern Baptist Convention (19.9 miles)

Pharmacies

• Tabor City Medicine Mart (17.1 miles)
• Fair Bluff Discount Drug (19 miles)
• Elvington Pharmacy (19.1 miles)
• CVS Pharmacy (22.5 miles)
• Loris Drug Store (22.8 miles)
• Sherry's Meds & More Pharmacy (22.9 miles)

Transportation

• U-Haul Neighborhood Dealer (17.2 miles)
• U-Haul Neighborhood Dealer (22.8 miles)

Cafes

• Thee Mug (22.8 miles)
• The Grind (22.8 miles)

Physicians

• Little River Medical Center (22.8 miles)
• Loris Eye Associates (22.8 miles)
• Loris Dialysis Center (22.9 miles)
• McLeod Loris Primary Care (23 miles)
• Loris Medical Center (23 miles)
• Pee Dee Cardiology Associates (23.1 miles)

Hospitals

• Loris Community Hospital District (23 miles)
• Loris Community Hospital (23 miles)