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Tower Nursing And Rehabilitation Center in Raleigh, NC

Tower Nursing And Rehabilitation Center is a nursing home community in Raleigh, NC.

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Tower Nursing And Rehabilitation Center in Raleigh, NC

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3609 Bond Street, Raleigh, NC 27604

For more information about senior living options: (866) 208-4318

3.1 from 61 reviews
5 stars
28
4 stars
5
3 stars
1
2 stars
1
1 stars
26

Overall Review of Tower Nursing And Rehabilitation Center

caveat 14 reviews mention this

Staff help feels inconsistent

Residents and families describe major inconsistency in staff responsiveness and follow-through.

Some reviewers say they or their loved ones waited a long time for basic help, such as getting assistance, responding to call bells, or addressing urgent needs. Several also describe staff acting dismissive or rude, including situations where requests were not handled promptly or after repeated calls. Other reviewers, including families who praised rehab outcomes, describe staff as helpful and caring, but the negative experiences show up often enough to be a major concern.

caveat 7 reviews mention this

Communication and phone access

Families report difficulty reaching the facility by phone and getting timely updates.

A number of reviewers say the front desk or nurses did not answer the phone, or that communication felt delayed. There are also complaints about needing repeated requests before help was provided, which adds to the stress for families. On the positive side, some reviewers specifically mention being kept informed and able to reach staff when they had questions.

caveat 6 reviews mention this

Cleanliness and room conditions

Room conditions and cleanliness are a recurring concern in the reviews.

Several reviewers describe rooms they found dirty or poorly maintained, including complaints about leaks and pests. Others mention unclean conditions and issues that made them feel unsafe as visitors or during their stay. At the same time, a smaller set of reviewers say the building was clean, so cleanliness appears inconsistent across experiences.

common 3 reviews mention this

Restaurant-style dining gets mixed reviews

Dining is offered as restaurant-style service, with reviews pointing both positive and negative.

The community offers restaurant-style dining and residents mention the food in their experiences. One reviewer says the food was very good, and another says the food was pretty good, while another mentions meals arriving almost cold. Overall, dining comes through as something people pay attention to, but opinions are not fully consistent.

  • A lively community gathering with people engaging and enjoying their time together.
common 8 reviews mention this

Care and rehab outcomes vary

Rehabilitation experiences range from excellent progress to severe complaints about care quality.

Some reviewers credit the rehab team with strong care during short stays, describing help with recovery plans and feeling supported during therapy. Others describe serious negative outcomes and problems with medical attention or ADL support, including claims that progress was set back. Taken together, the reviews suggest that outcomes may depend heavily on the specific situation and level of day-to-day support.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 180 resident community capacity 180 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Raleigh-Durham International (13 miles away) Raleigh-Durham International (13 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Places of Worship

  • Beacon Baptist Church (0.5 miles)
  • Gethsemane Lutheran Church (5.9 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Walmart Pharmacy (2.7 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3.5 miles)
  • Knightdale Pharmacy (4.2 miles)
  • Walgreens (4.3 miles)
  • Walgreens (5.3 miles)

Cafes

  • Starbucks (1.2 miles)
  • Panera Bread (4.6 miles)
  • Starbucks (4.6 miles)
  • Starbucks (7.1 miles)
  • Starbucks (7.3 miles)
  • Starbucks (7.8 miles)

Restaurants

  • Waffle House (1.3 miles)
  • Bojangles' Famous Chicken 'n Biscuits (1.4 miles)
  • Buffalo Brothers Pizza & Wing (1.4 miles)
  • Brass Tap & Billiards (1.5 miles)
  • Golden Corral (1.6 miles)
  • Bojangles' Famous Chicken 'n Biscuits (2.1 miles)
  • Cook Out (2.8 miles)

Hospitals

  • WakeMed Heart Center (1.4 miles)
  • WakeMed Health & Hospitals (1.4 miles)
  • Duke Raleigh Hospital (2.7 miles)
  • UNC Specialty Women's Center at Rex (6.9 miles)
  • Wakemed Garner Healthplex (7.2 miles)

Parks

  • Marsh Creek Park (1.5 miles)
  • Buffaloe Road Athletic Park (3.2 miles)
  • Eastgate Park (3.4 miles)
  • Chavis Park (3.6 miles)
  • Biltmore Hills Park (4.6 miles)
  • Dorothea Dix Park (4.7 miles)
  • Carolina Pines Dog Park (6.1 miles)

Physicians

  • Alliance Medical Ministry (1.6 miles)
  • Family Medical Associates of Raleigh (2.4 miles)
  • Wake Radiology Diagnostic Imaging (3.4 miles)
  • Duke Primary Care Knightdale (3.6 miles)
  • Knightdale Family Medicine (4.8 miles)
  • Midtown Dermatology (5 miles)
  • Rajendra L Nigalye (5.7 miles)

Theaters

  • Alamo Drafthouse Raleigh (2.2 miles)

Transportation

  • Enterprise Rent-A-Car (3.6 miles)

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