3905 Iverson Street, Raleigh, NC 27604
For more information about senior living options: (844) 490-3973
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The reviewer found the staff member extremely rude. The woman who answered the phone spoke in a loud, condescending tone. Her response - "what is that ma'am" - was disrespectful. Her tone and delivery turned the reviewer off. The experience was unprofessional overall.The experience began as a routine phone inquiry, with the caller reaching out to see if the organization was still seeking a Registered Behavior Technician (RBT). What followed was a stark departure from the kind of professional interaction one hopes to encounter during a job search. The impression left by the exchange was not about the job itself, but about the way the communication was handled from the first moment of contact.
The woman who answered the phone delivered her message in a manner that the caller characterized as extremely rude. When asked a straightforward question about whether the organization still needed an RBT, the respondant directed her reply in a loud, condescending tone. The phrase "what is that, ma'am" was described as being spoken in a way that suggested both frustration and a dismissive attitude toward the caller's question. This was not a neutral clarification but a delivery that the reviewer found to be belittling and disrespectful.
From the caller's perspective, the tone and delivery were not just sharp but unprofessional to a degree that turned the entire interaction sour. The sense of courtesy and respect that should accompany a business call - especially one tied to employment opportunities - was eroded by the language and manner of the response. The reviewer's takeaway was that the communication style reflected poorly on the organization and created an immediate barrier to any further engagement.
The encounter left a lingering impression that extended beyond the single moment of rudeness. The reviewer described feeling turned off by the way the information was conveyed, not merely by what was said. The impact was a combination of surprise, disappointment, and a sense that the organization might not prioritize respectful customer or candidate interactions. In this light, the experience reads as more than a moment of current dissatisfaction; it hints at a broader culture of communication that may be at odds with the professional standards one would expect.
Such a negative interaction raises concerns about how a team handles inquiries and how staff are trained to respond to questions about opportunities. The reviewer's experience suggests gaps in customer-service norms, tone management, and basic de-escalation skills. When a frontline employee speaks in a manner that feels loud or condescending, it can undermine trust and discourage not only potential applicants but anyone seeking information about the organization's needs and processes.
If the organization hopes to foster positive engagement and attract qualified candidates, this kind of experience underscores the importance of targeted improvements. Recommendations would include enhanced customer-service training focused on tone, empathy, and clarity; coaching on how to answer questions about job needs without sounding dismissive; and practical scripts or guidelines to ensure respectful, professional exchanges. Establishing a clear feedback loop, offering follow-up communication from a supervisor, and monitoring calls for quality assurance could all help prevent a recurrence of this impression.
In the end, a single phone encounter can leave a lasting impression that colors future perceptions of an organization. The reviewer's account serves as a reminder that professionalism in tone and delivery is not a peripheral detail; it is a central component of how opportunities are presented, how potential candidates feel valued, and how an organization's reputation is shaped in real time. Respectful, clear, and courteous communication remains essential, especially when addressing questions about employment and collaboration.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The assisted living community in Raleigh, NC is truly above and beyond expectations. This board and care home offers a comfortable and nurturing environment for seniors who require assistance with their daily activities. The facility is fully furnished and includes amenities such as a dining room, garden, outdoor space, and Wi-Fi/high-speed internet.
One of the key aspects of this community is its dedication to providing excellent care services. The staff is trained to provide assistance with activities of daily living, such as bathing, dressing, and transfers. They also offer coordination with health care providers to ensure that residents receive the necessary medical attention. Medication management is another important service provided by the community.
The dining experience at this assisted living community is personalized to meet individual dietary restrictions. The staff ensures that residents have access to delicious and nutritious meals prepared according to their specific needs.
To keep residents engaged and entertained, the community organizes scheduled daily activities. This helps promote social interaction among residents while also providing opportunities for recreation and mental stimulation.
One of the many advantages of this location is its proximity to various amenities. There are two cafes nearby for those who enjoy casual outings or meeting up with friends. Numerous parks provide opportunities for outdoor relaxation or exercise. Pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals are all conveniently located nearby.
Overall, this assisted living community in Raleigh goes above and beyond expectations by offering exceptional care services in a comfortable environment with a wide range of amenities nearby.
Above And Beyond Expectation is located at 3905 Iverson Street, Raleigh, NC 27604 in Wake County, North Carolina
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
