Information last verified:
311 Garden At North Hills Street, Raleigh, NC 27609
For more information about senior living options: (844) 490-3973
The Cardinal staff are warm, welcoming, and genuinely caring. Residents feel supported and safe, yet free to pursue their interests. The community is beautiful, clean, and well-maintained with inviting amenities. Meals are delicious and dining services are exceptional. Visiting is easy thanks to valet parking and convenient access to nearby shops. Staff know residents by name and make them feel at home. The Cardinal offers outstanding care across levels of living, from independent to memory care. Families report fewer daily burdens, with more time and energy for activities. Residents appear brighter, happier, and less stressed since moving in. The Cardinal is described as a five-star, top-tier senior living community.
One reviewer claimed The Cardinal prioritizes money over residents’ welfare, charging a lot while the buildings are falling apart and negative issues persist. A visitor warned to skip the place, citing roaches, a non-working elevator, and a manager who used obscene language. The parking garage was described as terrible, with the risk of being towed for a $265 fee. A commenter said the owner was rude and unprofessional and advised not to talk to him. A reviewer noted that assistance is limited for residents who have outside help. A critic stated that memory care was awful and understaffed, with staff not qualified to care for residents.The Cardinal At North Hills is best suited for seniors who want a high-end, all-in-one campus in Raleigh’s North Hills area, with a built-in continuum of care and a lively, well-supported social environment. It’s an ideal fit for couples or individuals who value effortless aging in place: independent living now, with seamless access to assisted living, memory care, and skilled nursing on the same campus. The location matters, offering easy access to restaurants, shops, and entertainment within walking distance, along with practical conveniences like underground and valet parking. Those who prize a strong sense of community, personalized attention, and well-maintained, resort-style surroundings will find this community compelling. The no-buy-in model also appeals to families seeking predictable monthly costs without a large upfront payment. In short, high expectations for service, amenities, and care continuity align well here for residents who can justify the price point.
Anyone weighing alternatives should consider cost sensitivity and personal preferences for scale and pace. Families prioritizing a quieter, smaller, or less infrastructure-heavy setting may find better value elsewhere. For seniors who require extensive 24/7 specialized memory care beyond what a large campus can reliably sustain, or who want far more flexibility in outside caregiving arrangements, other communities may offer a more tailored layout. Those who are wary of urban or campus living, or who have concerns about parking logistics or occasional service gaps, may want to compare with smaller independently run assisted living facilities or communities outside the Raleigh market. The Cardinal’s strengths remain substantial, but the degree of formality, cost, and campus size will steer some families toward alternatives that better fit their budget or preferred pace of life.
The strongest, most consistent pros revolve around people, safety, and daily life. The staff draw praise for warmth, reliability, and a genuine commitment to residents, with caregivers and activity coordinators who know names, routines, and preferences, critical for Parkinson’s care and memory-support needs. Medication timing and supervision are highlighted as major contributors to residents’ daily calm and stability. Dining is a frequent talking point: while the menu has sparked debate, the overall quality is high, and there are many days when chefs deliver meals that feel restaurant-level in presentation and taste. The living spaces and grounds reinforce a home-like atmosphere, clean, attractive, and thoughtfully designed with balconies, indoor amenities, and plenty of opportunities for socializing, exercise, and recreation. The campus itself, paired with a robust wellness program and a wide array of activities, creates a culture where residents feel seen, involved, and valued.
Another compelling advantage is the continuum of care and the fixed campus structure. The Cardinal operates as a true CCRC, letting residents transition from independent living into assisted living, memory care, or skilled nursing on the same site as needs evolve. That continuity minimizes the disruption of moves and preserves relationships with familiar staff and routines, which reduces stress for families and residents alike. The sense of community is repeatedly described as familial rather than transactional; staff members greet residents by name, and residents develop meaningful friendships through a busy slate of exercise classes, religious services, outings, and social events. Being embedded in North Hills creates a cadence of life, shopping, dining, and entertainment, without sacrificing the security and supervision that families seek for aging loved ones.
Reality includes some blemishes that deserve practical consideration. A minority of reviews recount parking tensions, occasional maintenance hiccups, and an unfortunate outlier of pest concerns, underscoring that even premier CCRCs face operational bumps. Dining, while praised by many, has not been universally perfect, with some residents desiring simpler, healthier options and faster service during peak times. A few comments touch on the costs and on coordination challenges when residents rely on outside caregivers, signaling that the level of service and the overhead required to coordinate multiple care partners can be nontrivial. A handful of individual interactions with staff or management are cited less favorably, reminding prospective residents that experiences can vary by unit, shift, or circumstance.
Viewed through a practical lens, the positives overwhelmingly offset the occasional drawbacks for most families. The Cardinal’s combination of safety, continuity of care, rich wellness programming, and a vibrant social fabric translates into a high quality of life for residents who value engagement and predictability. The on-site care ladder, no more moves to access more support, reduces stress for aging spouses and preserves autonomy for longer. The responsive governance demonstrated when dining options broadened after resident feedback signals that management listens and acts, which is meaningful when evaluating long-term value. For those seeking a premier Raleigh address with a true continuum and a culture that treats residents like family, Cardinal stands as a disciplined, credible choice rather than a marketing fantasy.
In the end, families contemplating The Cardinal At North Hills should approach with a clear set of priorities: a direct path to escalating care without relocation, a robust social ecosystem, and a campus that marries luxury with practical senior living. Schedule a thorough tour that includes time with dining leadership, the wellness team, and current residents to confirm day-to-day rhythms. Probe the parking specifics, confirm what is included in each level of care, and clearly understand potential triggers for transitions to higher levels. If budget constraints are tight or a quieter, less infrastructure-heavy environment is preferred, compare with solid alternatives and collect candid feedback from multiple residents and staff. When the priority is a comprehensive, connected lifestyle in a standout Raleigh location, with the reassurance of a proven, people-centered staff, The Cardinal At North Hills is a decisive, actionable recommendation.
15 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cardinal At North Hills in Raleigh, NC is an assisted living community that offers skilled nursing facility care. The community provides a range of amenities to ensure the comfort and convenience of its residents. These amenities include a dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden for outdoor relaxation, housekeeping services to maintain cleanliness, move-in coordination to assist with the transition, outdoor space for recreational activities, telephone service for easy communication, and Wi-Fi/high-speed internet access.
At The Cardinal At North Hills, residents receive personalized care services to meet their individual needs. This includes assistance with activities of daily living such as bathing and dressing, transfers between different locations within the community, specialized diabetes diets, meal preparation and service, medication management to ensure timely and accurate administration of medications, and accommodation of special dietary restrictions.
Residents can also enjoy a variety of scheduled daily activities that cater to their interests and preferences. Additionally, the community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, The Cardinal At North Hills offers a comfortable and supportive environment where seniors can receive quality care while enjoying a range of amenities and nearby conveniences.
The Cardinal At North Hills is located at 311 Garden At North Hills Street, Raleigh, NC 27609 in Wake County, North Carolina
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