311 Garden At North Hills Street, Raleigh, NC 27609
For more information about senior living options: (844) 490-3973
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The Cardinal is a fabulous place to live in retirement. The building and grounds are attractive and maintained to the highest standard. The location in the North Hills complex is a big plus, with dozens of restaurants and shops within walking distance. The Cardinal's staff are genuinely friendly, caring, and competent. The staff are the key to this place feeling like home rather than a senior facility. Beautiful facilities and caring staff make retirement enjoyable. Residents and staff develop many new friendships at the community. The Cardinal in North Hills feels like a peaceful oasis while still being close to everything. The dining program is outstanding, with meals prepared by chefs. Valet parking is a helpful addition to the overall experience. The Cardinal is a well-run community with clean, inviting surroundings. The staff routinely show kindness and professionalism, enhancing residents' day-to-day experiences.
The reviewer claimed the facility cares only about money and not the welfare of its residents, with high charges and buildings that are falling apart. The reviewer warned others to skip the place, describing roaches, a non-working elevator, and a manager who spoke rudely when asked about the roaches. The reviewer criticized the parking garage, noting serious parking headaches and the risk of towing for a large fee. The reviewer described the environment as unprofessional, citing obscene language between staff and a dismissive attitude by a manager. The reviewer recounted a rude and unprofessional interaction with the owner over a parking spot, including yelling and talking over them. The reviewer claimed the security guard sat outside and chased down only certain people, implying discriminatory or selective enforcement.The Cardinal at North Hills in Raleigh is presented as a retirement community that blends beauty, convenience, and a genuine sense of care. Nestled in the Midtown North Hills area, the community sits amid a bustling corridor where dozens of restaurants, a grocery, a ta?eta store, a movie theater, Walgreens, and many other shops are within easy reach. Reviewers repeatedly point to the location as a major plus, noting that the grounds and buildings are attractive and meticulously maintained, with an ambience that feels serene and well kept. The overall impression from many visitors and residents is that this is a place designed to be lived in happily, with a premium feel that still keeps the everyday comforts front and center.
A recurring thread across the reviews is the warmth and attentiveness of the staff. People describe the Cardinal as having a real heart - the staff are genuinely friendly, kind, and competent, and their cheerful, eager-to-help attitudes become a defining feature of the community. Residents often remark that staff members learn names quickly and remember important details about individual situations, which helps everyday routines run smoothly and makes life feel more personal rather than institutional. In this atmosphere, many residents feel that the Cardinal becomes a home rather than just a senior facility, and the staff are frequently cited as the "key" to that sense of belonging. Several specific staff members are highlighted by name for their impact, from front-desk and activity staff to care team members who bring warmth and reassurance to residents and families.
The dining experience and amenities regularly surface as standout aspects of life at The Cardinal. One reviewer describes the dining as outstanding, with meals prepared by chefs and a package that makes residents feel special at every meal. Another account highlights a lunch during a tour that impressed with food presentation, delivery, and taste, suggesting that residents can expect high-quality dining as part of the overall package. The community is characterized as offering luxury, resort-style spaces that still feel home-like, with comfortable common areas and well-appointed interiors. The presence of valet parking is noted as a helpful addition, and the location's accessibility to nearby shops and services further reinforces its appeal as a convenient, holistic living environment for seniors.
Beyond the physical setting and services, the Cardinal is frequently described as a place where residents form meaningful connections. Several entries speak to friendships that grow among residents and with staff, reinforcing a sense of family and community. One caregiver describes a "big group" of people they call family, formed through daily interactions, mutual support, and the shared experience of living in the community. Volunteer activities and staff commitment to programs are also mentioned, including experiences related to the Alzheimer's community where staff's dedication and warmth were evident. The narrative of care is one of sustained compassion, dignity, and respect, with many residents and families expressing appreciation for the sense of security and kindness that characterizes daily life.
Not every voice in the collection is uniformly glowing, however. A subset of reviewers raises concerns that cannot be overlooked. Some mention parking challenges in the garage and the prospect of being towed, describing the experience as frustrating and costly. Others recount maintenance issues, such as a nonfunctional elevator or roaches on a lower floor, painting a more troubling picture of the day-to-day realities that can affect comfort and safety. There are pointed warnings from a few reviewers who question the management and the overall environment, including criticisms that the facility's focus on revenue can overshadow residents' welfare. One account includes a strongly negative interaction with a staff member and a cited incident involving an owner, portraying a professional environment that did not meet expectations. A few reviewers even advise against placing loved ones there, citing persistent maintenance and conduct concerns alongside the more positive experiences.
Despite these warnings, there are consistently vivid affirmations of positive experiences tied to staff, residents, and the living environment. Several entries highlight the role of specific individuals - like William Price, Allison the sales representative, and Mary Williams with her team - as anchors of exceptional service and care. The CNA community, including 1:1 aides and instructors who bring students to experience real-world care, is praised for kindness, dignity, and respect shown toward residents. In various notes, the Cardinal is depicted as a place where staff stop to offer encouraging words, where the atmosphere feels welcoming and respectful, and where residents and their families feel heard and valued. For many, these qualities transform daily routines into moments of comfort and reassurance, even as other concerns remind prospective residents to weigh all aspects of the community.
Taken together, the reviews present a nuanced portrait of The Cardinal at North Hills. The property excels in beauty, location, and the overall vibe of care, with a strong emphasis on staff warmth, meaningful resident interactions, and high-quality dining and amenities. For many, these attributes create a living environment that feels like home - one where residents can settle in with confidence and form lasting connections. At the same time, the accounts acknowledge real challenges, from maintenance and safety issues to parking and occasional encounters with management that some find troubling. The overall message is that The Cardinal can be a wonderful place to grow into one's retirement, particularly for those who prioritize a supportive, people-centered culture and are comfortable navigating the practical realities of any large senior living community. As with any major life decision, prospective residents and families are encouraged to visit, meet the staff, sample the dining, and assess how the community's strengths align with their own needs and expectations.
15 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cardinal At North Hills in Raleigh, NC is an assisted living community that offers skilled nursing facility care. The community provides a range of amenities to ensure the comfort and convenience of its residents. These amenities include a dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden for outdoor relaxation, housekeeping services to maintain cleanliness, move-in coordination to assist with the transition, outdoor space for recreational activities, telephone service for easy communication, and Wi-Fi/high-speed internet access.
At The Cardinal At North Hills, residents receive personalized care services to meet their individual needs. This includes assistance with activities of daily living such as bathing and dressing, transfers between different locations within the community, specialized diabetes diets, meal preparation and service, medication management to ensure timely and accurate administration of medications, and accommodation of special dietary restrictions.
Residents can also enjoy a variety of scheduled daily activities that cater to their interests and preferences. Additionally, the community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, The Cardinal At North Hills offers a comfortable and supportive environment where seniors can receive quality care while enjoying a range of amenities and nearby conveniences.
The Cardinal At North Hills is located at 311 Garden At North Hills Street, Raleigh, NC 27609 in Wake County, North Carolina
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