Hillcrest Raleigh At Crabtree Valley

Pros

• The physical therapists at Hillcrest are described as phenomenal and genuinely care about their patients.
• Hillcrest Raleigh at Crabtree Valley provided excellent rehabilitation services, including consistent physical, occupational, and speech therapy.
• Communication regarding dietary needs was effectively managed by the dietitian, ensuring families stayed informed about meal options.
• The facility's outdoor areas, such as the gazebo and patio, are well-maintained and offer a pleasant environment for visits.
• Staff members were described as nice and attentive during interactions with patients and their families.
• The use of a window visit system during COVID restrictions allowed for safe communication between patients and their loved ones.
• Many reviews highlighted the capability and caring nature of nurses and therapists at Hillcrest.

Cons

• The facility is plagued by serious issues, primarily related to understaffing and unmotivated staff who exhibit poor attitudes.
• Many patients experience delays in receiving meals and medications, often leading to unnecessary discomfort and neglect.
• The living conditions are described as filthy and poorly maintained, with concerns about safety hazards like exposed electrical wiring.
• Certain staff members display a lack of compassion and professionalism, contributing to a negative atmosphere for both patients and their families.
• Communication from staff is severely lacking, often resulting in lost personal items and inadequate care equipment being provided upon discharge.
• Patients report feelings of intimidation from staff when raising concerns or complaints about care practices.
• Meal quality is criticized for being unappetizing and inadequately served, leading to dissatisfaction among residents.

Review

Hillcrest Raleigh at Crabtree Valley has elicited a range of experiences from patients and their families, with many detailing significant concerns about the quality of care, staff attitudes, and overall facility conditions. While some reviews highlight positive interactions with specific therapies like physical therapy (PT), occupational therapy (OT), and speech therapy—often describing the therapists as caring and attentive—these positive aspects are overshadowed by troubling reports regarding staffing issues and neglectful practices within the facility.

One recurring theme across several reviews is understaffing. Multiple patients and family members noted that staff appeared overwhelmed, leading to long delays in responding to patient needs. Instances were reported where individuals waited hours for assistance after requesting help, significantly impacting their comfort and dignity. For example, one reviewer shared a harrowing account of their friend who had to sit in soiled linens for extended periods due to staff shortages. This kind of negligence not only exacerbates the physical discomfort but also raises critical questions about the standards of care being provided.

Another major issue voiced by reviewers was related to the cleanliness and maintenance of the facilities. New patients reported arriving at Hillcrest only to find unclean conditions, such as sticky floors and poor general upkeep, which stood in stark contrast to the advertised images online. Additionally, inadequate living conditions were exacerbated by difficulties encountered when attempting to document these issues; family members expressed feeling intimidated when trying to raise complaints or photograph unacceptable surroundings.

Communication—or lack thereof—was another significant point of contention among those reviewing Hillcrest Raleigh. Several commenters recounted frustrating experiences with case management regarding essential items such as clothing or mobility aids like walkers post-discharge from rehabilitation. One reviewer described their husband being sent home without necessary equipment despite having multiple conversations with staff about his needs prior to discharge. These lapses in communication can leave families feeling unsupported during a vulnerable time.

Patients’ experiences concerning meal service varied considerably, with some expressing dissatisfaction over food options they found unappealing or poorly prepared upon delivery. Despite having a varied menu intended to accommodate different dietary preferences, it seems that meals often arrived lukewarm or not as described in promotional materials—a disappointment for many patients trying to regain strength through nutrition during recovery.

In contrast, there were accounts highlighting that nurses and therapists were mostly capable and well-intentioned individuals committed to patient care—even amidst struggles related to staffing levels and institutional shortcomings. Some families relayed positive observations about how attentive certain staff members were during rehabilitation processes or therapeutic sessions, which indicates that dedicated individuals do exist within the mix at Hillcrest.

As a whole, while there are facets of care that some families view positively—like engaging rehabilitation services—the overwhelming sentiment among reviewers points toward a system fraught with complications stemming primarily from patient neglect attributed largely to chronic understaffing issues combined with inadequate management oversight on both cleanliness and communication fronts. Future potential residents may want to consider preplanning their post-surgery destination carefully before undergoing treatment where they could end up lacking appropriate support during recovery.

Located in Raleigh, North Carolina, this area offers a variety of amenities and services that cater to seniors. With a range of restaurants including P.F. Chang's China Bistro and local cafes like Starbucks, residents can enjoy dining options close to home. Healthcare needs can be met with nearby physicians, pharmacies, and hospitals such as Duke Raleigh Hospital and UNC Specialty Women's Center at Rex. For leisure activities, several parks provide opportunities for outdoor recreation, while theaters like Cinemark Raleigh NC offer entertainment options. Transportation is convenient with car rental services available and the Raleigh-Durham International Airport just seven miles away. Places of worship are also easily accessible for spiritual support. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Raleigh.

Restaurants

• P.F. Chang's China Bistro (0.6 miles)
• Vivace (2.1 miles)
• Lime & Lemon Indian Grill & Bar (3 miles)
• Raleigh Beer Garden (3.6 miles)
• Irregardless Cafe & Catering (3.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (3.8 miles)
• Panda Express (3.9 miles)

Physicians

• ENT & Audiology Associates (1.3 miles)
• Wake Internal Medicine Consultants (1.5 miles)
• Rex Wound Care Center (1.5 miles)
• Rex Surgical Specialists (1.6 miles)
• Rex Hematology & Oncology (1.7 miles)
• Raleigh Orthopaedic (1.8 miles)
• Wake Endoscopy Center (1.8 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.8 miles)

Parks

• Brookhaven Nature Park (1.5 miles)
• Williams Park (2.8 miles)
• Method Road Park & Community Center (2.8 miles)
• Eastgate Park (3.3 miles)
• Dorothea Dix Park (4.2 miles)
• Chavis Park (5.2 miles)
• Carolina Pines Dog Park (5.8 miles)

Hospitals

• UNC Specialty Women's Center at Rex (1.7 miles)
• Duke Raleigh Hospital (3.5 miles)
• WakeMed Heart Center (6.1 miles)
• WakeMed Health & Hospitals (6.2 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (3 miles)
• Starbucks (6 miles)
• Panera Bread (6.1 miles)
• Starbucks (6.7 miles)
• Starbucks (6.8 miles)
• Starbucks (7.1 miles)

Theaters

• Cinemark Raleigh NC (3.4 miles)
• Alamo Drafthouse Raleigh (5.6 miles)

Places of Worship

• Gethsemane Lutheran Church (4.4 miles)
• Beacon Baptist Church (6.1 miles)
• Christ the King Lutheran Church (6.3 miles)

Transportation

• Enterprise Rent-A-Car (5.8 miles)
• Raleigh-Durham International Airport (RDU) (7 miles)
• RDU - Terminal 2 (7 miles)
• Hertz Rent A Car (7.1 miles)
• American Airlines (7.1 miles)
• National Car Rental (7.2 miles)