Hillcrest Raleigh At Crabtree Valley in Raleigh, NC
Save3830 Blue Ridge Road, Raleigh, NC 27612
For more information about senior living options: (844) 490-3973
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The facility is clean, neat, and well maintained. The staff is attentive, caring, and upbeat in guiding residents and families. The therapy team provides thorough physical and occupational therapy, helping residents progress toward home. Hillcrest is beautiful, with a welcoming atmosphere that makes families feel confident in the care. The care staff are friendly, thorough, and consistently attentive to residents' needs. The medical team is responsive and proactive in monitoring residents' conditions and progress. The outdoor spaces are lovely, with easy access to gardens and natural surroundings. The admissions process is smooth, with excellent customer service from the staff. The dining services receive praise for good food and attentive service. The center feels like a caring, home-like environment where residents are valued. The front desk and reception are welcoming, contributing to a positive visit experience. The team works well together, showing coordination and dedication to residents. The facility is safe and well-kept, creating a positive atmosphere for recovery. The nursing and therapy staff are consistently described as kind, professional, and capable. Families report that communication with the facility is reliable and supportive.
The reviewer would give the facility zero stars, stating that profit is prioritized over genuine care and accountability is appalling. The standard of nursing care is unprofessional and unacceptable, and the overall treatment is far below what true healthcare should represent. This is not care; it is negligence, with serious changes in leadership and staff accountability long overdue. The facility is horrible, described as understaffed with staff who don't care about patients. The room was dirty, moldy, and had a hole in the wall with roaches, indicating care was severely deficient. There were instances where staff argued and openly discussed punching their supervisor while handling a resident. Meals were not consistently warm and call bells were often ignored or delayed. The doors to rooms and bathrooms are heavy and close on patients, making it nearly impossible to use the bathroom independently.Hillcrest Raleigh at Crabtree Valley is best suited for seniors needing short-term rehabilitation or post-acute recovery who want a facility that prioritizes therapy intensity, a clean, inviting environment, and attentive, friendly staff. It is particularly strong for families who value daily progress in therapy, easy access to outdoor space, and a community that feels welcoming and home-like. When the goal is reliable PT/OT and a positive, cooperative atmosphere that supports a quicker return home, this community stands out.
Those considering alternatives should note that Hillcrest's strengths sit alongside notable caveats. If a long-term, stable living situation with uniformly consistent care is the primary objective, or if a resident requires highly specialized oversight with minimal staff turnover, other options may offer more predictable reliability. Critics from the reviews point to concerns around staffing consistency, accountability, and variable quality of day-to-day care. Families with prior experiences of neglect, or with loved ones prone to high needs or difficult medical situations, should carefully vet whether Hillcrest can deliver consistently in every shift and department.
The strongest upside is the therapy program and the care team's responsiveness when needs arise. Residents often show tangible progress in physical and occupational therapy, and families repeatedly praise the dedicated therapists, nurses, and aides who engage with patients and keep families informed. The campus environment supports recovery with clean, well-maintained spaces, appealing dining areas, and accessible outdoor options, all contributing to a rehabilitative mood. Food quality and dining experiences receive praise in multiple accounts, and the overall atmosphere frequently feels warm and attentive, with staff willing to go the extra mile during visits and transitions.
However, the downsides cannot be dismissed. Several reviews describe understaffing, uneven accountability, and slow response to call bells or requests, which can translate into delays in medication, assistance, or personal care. There are troubling anecdotes of neglect or rushed care, and a handful of families report unsafe conditions or poor communication during crises. Shared rooms and older infrastructure in places add to concerns about privacy, comfort, and risk management. In short, Hillcrest can deliver excellent rehab outcomes when the team is aligned and adequately staffed, but experiences vary enough that confidence hinges on current leadership, governance, and day-to-day staffing levels.
For families making a decision, the practical approach is to verify several elements before committing: current staffing ratios on each shift; a named point of contact for clinicians and family; evidence of consistent quality improvements and accountability protocols; and opportunities to observe therapy sessions, meal service, and room conditions during a tour. Ask specifically about how call-bell responsiveness is managed, how beds and rooms are allocated to minimize delays, and what steps are taken when concerns arise. Inspect the dining area and kitchen flow; request a meal during a tour to judge temperature and taste; and tour multiple wards to gauge consistency. Above all, confirm the facility's track record on safety, cleanliness, and timely communication with families.
In the end, Hillcrest Raleigh at Crabtree Valley provides a compelling option for short-term rehab where therapy is the priority and an upbeat, supportive culture matters. The positive experiences around progress, staff warmth, and a generally clean, attractive setting are powerful incentives. Yet the decision must weigh the serious caveats about staffing consistency and variable care quality. For families who can actively participate in oversight, insist on transparent staffing data, and require a facility with strong rehab outcomes and a consistently responsive team, Hillcrest remains a strong candidate. If long-term stability, uniform daily nursing care, or a pristine safety record across all shifts is non-negotiable, exploring alternatives with steadier staffing and more uniform practices is prudent.
134 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hillcrest Raleigh At Crabtree Valley in Raleigh, NC, is a vibrant and well-appointed assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished apartments. The community also provides community-operated transportation for outings and appointments, as well as transportation arrangement assistance for non-medical needs.
For those who enjoy staying connected with technology, there is a computer center and Wi-Fi/high-speed internet available. Residents can also take advantage of the fitness room and wellness center to stay active and maintain their physical health.
Dining at Hillcrest Raleigh is restaurant-style, offering delicious meals prepared by the staff to accommodate special dietary restrictions. Assistance with activities of daily living such as bathing, dressing, transfers, and medication management is provided around the clock with the help of a 24-hour call system and supervision.
The community offers an abundance of activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or resident-run activities. There are also scheduled daily activities such as fitness programs to promote an active lifestyle.
In terms of location, Hillcrest Raleigh At Crabtree Valley is surrounded by numerous amenities. There are two cafes nearby for residents to enjoy socializing or grabbing a quick bite. Five parks provide opportunities for outdoor recreation and relaxation. Eight pharmacies ensure convenient access to medications. Eleven physicians' offices ensure residents have easy access to medical care. Twenty restaurants offer plenty of options for dining out, catering to different tastes. Additionally, there is one place of worship nearby for spiritual support and one theater nearby for entertainment options. Two hospitals nearby provide peace of mind in case of medical emergencies.
Overall, Hillcrest Raleigh At Crabtree Valley provides a comfortable and enriching assisted living experience with its comprehensive amenities, care services, dining options, engaging activities, convenient location, and access to nearby amenities.
Located in Raleigh, North Carolina, this area offers a variety of amenities and services that cater to seniors. With a range of restaurants including P.F. Chang's China Bistro and local cafes like Starbucks, residents can enjoy dining options close to home. Healthcare needs can be met with nearby physicians, pharmacies, and hospitals such as Duke Raleigh Hospital and UNC Specialty Women's Center at Rex. For leisure activities, several parks provide opportunities for outdoor recreation, while theaters like Cinemark Raleigh NC offer entertainment options. Transportation is convenient with car rental services available and the Raleigh-Durham International Airport just seven miles away. Places of worship are also easily accessible for spiritual support. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Raleigh.
Hillcrest Raleigh At Crabtree Valley is located at 3830 Blue Ridge Road, Raleigh, NC 27612 in Wake County, North Carolina
Hillcrest Raleigh At Crabtree Valley on seniors.fyi includes 6 photos including images showing building, trees, entrance, landscaping, road, architecture, outdoors, clouds, and more.
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