Hillcrest Raleigh At Crabtree Valley

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Hillcrest Raleigh At Crabtree Valley

3830 Blue Ridge Road, Raleigh, NC 27612

For more information about senior living options: (844) 490-3973

2.9 from 21 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The physical therapists at Hillcrest are described as phenomenal and genuinely care about their patients.
  • pro Hillcrest Raleigh at Crabtree Valley provided excellent rehabilitation services, including consistent physical, occupational, and speech therapy.
  • pro Communication regarding dietary needs was effectively managed by the dietitian, ensuring families stayed informed about meal options.
  • pro The facility's outdoor areas, such as the gazebo and patio, are well-maintained and offer a pleasant environment for visits.
  • pro Staff members were described as nice and attentive during interactions with patients and their families.
  • pro The use of a window visit system during COVID restrictions allowed for safe communication between patients and their loved ones.
  • pro Many reviews highlighted the capability and caring nature of nurses and therapists at Hillcrest.

Cons

  • pro The facility is plagued by serious issues, primarily related to understaffing and unmotivated staff who exhibit poor attitudes.
  • pro Many patients experience delays in receiving meals and medications, often leading to unnecessary discomfort and neglect.
  • pro The living conditions are described as filthy and poorly maintained, with concerns about safety hazards like exposed electrical wiring.
  • pro Certain staff members display a lack of compassion and professionalism, contributing to a negative atmosphere for both patients and their families.
  • pro Communication from staff is severely lacking, often resulting in lost personal items and inadequate care equipment being provided upon discharge.
  • pro Patients report feelings of intimidation from staff when raising concerns or complaints about care practices.
  • pro Meal quality is criticized for being unappetizing and inadequately served, leading to dissatisfaction among residents.

Review

Hillcrest Raleigh at Crabtree Valley has elicited a range of experiences from patients and their families, with many detailing significant concerns about the quality of care, staff attitudes, and overall facility conditions. While some reviews highlight positive interactions with specific therapies like physical therapy (PT), occupational therapy (OT), and speech therapy—often describing the therapists as caring and attentive—these positive aspects are overshadowed by troubling reports regarding staffing issues and neglectful practices within the facility.

One recurring theme across several reviews is understaffing. Multiple patients and family members noted that staff appeared overwhelmed, leading to long delays in responding to patient needs. Instances were reported where individuals waited hours for assistance after requesting help, significantly impacting their comfort and dignity. For example, one reviewer shared a harrowing account of their friend who had to sit in soiled linens for extended periods due to staff shortages. This kind of negligence not only exacerbates the physical discomfort but also raises critical questions about the standards of care being provided.

Another major issue voiced by reviewers was related to the cleanliness and maintenance of the facilities. New patients reported arriving at Hillcrest only to find unclean conditions, such as sticky floors and poor general upkeep, which stood in stark contrast to the advertised images online. Additionally, inadequate living conditions were exacerbated by difficulties encountered when attempting to document these issues; family members expressed feeling intimidated when trying to raise complaints or photograph unacceptable surroundings.

Communication—or lack thereof—was another significant point of contention among those reviewing Hillcrest Raleigh. Several commenters recounted frustrating experiences with case management regarding essential items such as clothing or mobility aids like walkers post-discharge from rehabilitation. One reviewer described their husband being sent home without necessary equipment despite having multiple conversations with staff about his needs prior to discharge. These lapses in communication can leave families feeling unsupported during a vulnerable time.

Patients’ experiences concerning meal service varied considerably, with some expressing dissatisfaction over food options they found unappealing or poorly prepared upon delivery. Despite having a varied menu intended to accommodate different dietary preferences, it seems that meals often arrived lukewarm or not as described in promotional materials—a disappointment for many patients trying to regain strength through nutrition during recovery.

In contrast, there were accounts highlighting that nurses and therapists were mostly capable and well-intentioned individuals committed to patient care—even amidst struggles related to staffing levels and institutional shortcomings. Some families relayed positive observations about how attentive certain staff members were during rehabilitation processes or therapeutic sessions, which indicates that dedicated individuals do exist within the mix at Hillcrest.

As a whole, while there are facets of care that some families view positively—like engaging rehabilitation services—the overwhelming sentiment among reviewers points toward a system fraught with complications stemming primarily from patient neglect attributed largely to chronic understaffing issues combined with inadequate management oversight on both cleanliness and communication fronts. Future potential residents may want to consider preplanning their post-surgery destination carefully before undergoing treatment where they could end up lacking appropriate support during recovery.

Features

Housing

  • 134 resident community capacity 134 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Raleigh-Durham International (7 miles away) Raleigh-Durham International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hillcrest Raleigh At Crabtree Valley in Raleigh, NC, is a vibrant and well-appointed assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.

Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished apartments. The community also provides community-operated transportation for outings and appointments, as well as transportation arrangement assistance for non-medical needs.

For those who enjoy staying connected with technology, there is a computer center and Wi-Fi/high-speed internet available. Residents can also take advantage of the fitness room and wellness center to stay active and maintain their physical health.

Dining at Hillcrest Raleigh is restaurant-style, offering delicious meals prepared by the staff to accommodate special dietary restrictions. Assistance with activities of daily living such as bathing, dressing, transfers, and medication management is provided around the clock with the help of a 24-hour call system and supervision.

The community offers an abundance of activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or resident-run activities. There are also scheduled daily activities such as fitness programs to promote an active lifestyle.

In terms of location, Hillcrest Raleigh At Crabtree Valley is surrounded by numerous amenities. There are two cafes nearby for residents to enjoy socializing or grabbing a quick bite. Five parks provide opportunities for outdoor recreation and relaxation. Eight pharmacies ensure convenient access to medications. Eleven physicians' offices ensure residents have easy access to medical care. Twenty restaurants offer plenty of options for dining out, catering to different tastes. Additionally, there is one place of worship nearby for spiritual support and one theater nearby for entertainment options. Two hospitals nearby provide peace of mind in case of medical emergencies.

Overall, Hillcrest Raleigh At Crabtree Valley provides a comfortable and enriching assisted living experience with its comprehensive amenities, care services, dining options, engaging activities, convenient location, and access to nearby amenities.

Nearby Places of Interest

Located in Raleigh, North Carolina, this area offers a variety of amenities and services that cater to seniors. With a range of restaurants including P.F. Chang's China Bistro and local cafes like Starbucks, residents can enjoy dining options close to home. Healthcare needs can be met with nearby physicians, pharmacies, and hospitals such as Duke Raleigh Hospital and UNC Specialty Women's Center at Rex. For leisure activities, several parks provide opportunities for outdoor recreation, while theaters like Cinemark Raleigh NC offer entertainment options. Transportation is convenient with car rental services available and the Raleigh-Durham International Airport just seven miles away. Places of worship are also easily accessible for spiritual support. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Raleigh.

Restaurants

  • P.F. Chang's China Bistro (0.6 miles)
  • Vivace (2.1 miles)
  • Lime & Lemon Indian Grill & Bar (3 miles)
  • Raleigh Beer Garden (3.6 miles)
  • Irregardless Cafe & Catering (3.8 miles)
  • Bojangles' Famous Chicken 'n Biscuits (3.8 miles)
  • Panda Express (3.9 miles)

Physicians

  • ENT & Audiology Associates (1.3 miles)
  • Wake Internal Medicine Consultants (1.5 miles)
  • Rex Wound Care Center (1.5 miles)
  • Rex Surgical Specialists (1.6 miles)
  • Rex Hematology & Oncology (1.7 miles)
  • Raleigh Orthopaedic (1.8 miles)
  • Wake Endoscopy Center (1.8 miles)

Pharmacies

  • CVS Pharmacy (1.5 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.7 miles)
  • Walgreens (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (3.5 miles)
  • Walgreens (3.8 miles)

Parks

  • Brookhaven Nature Park (1.5 miles)
  • Williams Park (2.8 miles)
  • Method Road Park & Community Center (2.8 miles)
  • Eastgate Park (3.3 miles)
  • Dorothea Dix Park (4.2 miles)
  • Chavis Park (5.2 miles)
  • Carolina Pines Dog Park (5.8 miles)

Hospitals

  • UNC Specialty Women's Center at Rex (1.7 miles)
  • Duke Raleigh Hospital (3.5 miles)
  • WakeMed Heart Center (6.1 miles)
  • WakeMed Health & Hospitals (6.2 miles)

Cafes

  • Starbucks (2.2 miles)
  • Starbucks (3 miles)
  • Starbucks (6 miles)
  • Panera Bread (6.1 miles)
  • Starbucks (6.7 miles)
  • Starbucks (6.8 miles)
  • Starbucks (7.1 miles)

Theaters

  • Cinemark Raleigh NC (3.4 miles)
  • Alamo Drafthouse Raleigh (5.6 miles)

Places of Worship

  • Gethsemane Lutheran Church (4.4 miles)
  • Beacon Baptist Church (6.1 miles)
  • Christ the King Lutheran Church (6.3 miles)

Transportation

  • Enterprise Rent-A-Car (5.8 miles)
  • Raleigh-Durham International Airport (RDU) (7 miles)
  • RDU - Terminal 2 (7 miles)
  • Hertz Rent A Car (7.1 miles)
  • American Airlines (7.1 miles)
  • National Car Rental (7.2 miles)

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