Hillcrest Raleigh At Crabtree Valley in Raleigh, NC
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3830 Blue Ridge Road, Raleigh, NC 27612
For more information about senior living options: (844) 490-3973
The staff are attentive, courteous, and helpful in guiding visitors and caring for residents. The personnel are friendly and genuinely care about patients’ well-being. The facility is consistently clean, neat, and well maintained. From arrival, the staff display professional and caring attitudes. Hillcrest Raleigh feels like a home away from home for families. The therapy team is thorough and helps residents make meaningful progress. The reception and front-desk staff are welcoming, helpful, and professional. The campus offers beautiful outdoor spaces, gardens, and a pleasant atmosphere. The food is generally good, and meals are delivered with care. The management and staff are dedicated to high-quality care and a positive environment.
The reviewers say the facility prioritizes profit over genuine care and lacks accountability. The nursing care is described as unprofessional and unacceptable, amounting to negligence. The facility is dirty and in disrepair, with rooms often dirty, dingy, moldy, and sometimes infested with roaches. The food is frequently cold, tasteless, and not served hot; overall quality ispoor. Understaffing leads to slow responses, missed medications, and patients left without help for hours. Some staff are lazy or have bad attitudes, resulting in inconsistent quality of care. There are serious safety concerns, such as heavy doors closing on patients and call bells going unanswered. Communication with families is poor, with issues like lost clothes, unclear discharge information, and restricted visits during COVID. Several reviewers urge others to avoid the facility, describing it as a terrible or detrimental place for a loved one.Hillcrest Raleigh at Crabtree Valley is best suited for seniors who are coming off a hospital stay and need focused, hands-on rehabilitation, as well as families seeking a clean, welcoming environment where therapy is practical, consistent, and integrated with daily care. The community earns steady praise for attentive staff, a home-like atmosphere, and well-kept spaces that feel comfortable rather than clinical. Reviewers repeatedly highlight thorough physical, occupational, and even speech therapy delivered with regularity, helping residents regain independence and stamina. The setting near Crabtree Valley adds convenience, and there is a clear emphasis on a cohesive flow from admission through discharge, with staff who are easy to engage. For families who value warmth, accessibility, and a place where loved ones can re-establish daily routines with supportive professionals, Hillcrest Raleigh stands out as a credible, recovery-driven option.
That said, this facility is not the right fit for every senior, and certain realities warrant looking elsewhere. For individuals requiring long-term, high-acuity medical oversight or those who insist on private rooms with the strongest possible palliative or chronic-care support, alternatives with deeper round-the-clock medical infrastructure may serve better. Several reviews flag variability in day-to-day care and communication, including episodes of understaffing or slower response to routine needs. Families that place a premium on flawless consistency, especially around meals, hygiene, and timely assistance, may encounter uneven experiences. The most serious concerns center on perceived neglect or lapses in care that can color a resident’s stay. In such cases, a careful comparison of staffing levels, accountability, and leadership becomes essential before committing.
The strongest practical positives lie in the rehab ecosystem. Therapy teams are described as thorough and dependable, with residents showing genuine progress in mobility and daily function, often within weeks. Cleanliness and a pleasant, accessible environment recur in feedback, as do responsive nursing and therapy staff who are willing to adapt plans to family goals, such as celebrating a birthday or arranging a family lunch at the facility. The campus itself supports recovery: outdoor spaces, gardens, and a calm atmosphere that contribute to mood and engagement. Front-desk and admissions staff are frequently praised for their warmth and efficiency, making the transition into rehab smoother for both resident and family. When leadership models proactive care and holds teams accountable, the overall experience feels cohesive and trustworthy.
However, the flip side cannot be dismissed. Reports of inconsistent staffing and delayed call-bell responses appear in multiple accounts, illustrating that daily care quality can hinge on which shift is in charge. Some residents encounter room maintenance or cleanliness issues, and a few families describe variability in meal quality and timeliness. Shared rooms, while common in many rehab settings, reduce privacy and may complicate comfort for some residents. Communication gaps, particularly around care plans or discharge timing, also surface in a minority of reviews, which can erode confidence during a critical recovery phase. These tensions underscore a reality: Hillcrest Raleigh functions best when the team is aligned, the unit is adequately staffed, and management demonstrates sustained accountability.
When the positives outweigh the concerns, Hillcrest Raleigh delivers meaningful, tangible benefits for a rehab-focused trajectory. The core decision metric, progress toward greater independence, frequently lands on the side of “yes,” with therapy that is consistent, goal-oriented, and integrated into a supportive care milieu. A clean, pleasant environment, reliable staff interactions, and visible efforts to celebrate milestones contribute to overall satisfaction and reduce anxiety for families navigating post-acute care. The ability to access outdoor spaces, participate in light activities, and rely on a responsive social-work team adds practical value that supports transitions home. In short, for many families, Hillcrest Raleigh Crabtree Valley represents a practical, capable recovery option, where the balance tips toward successful rehabilitation when expectations are anchored to consistent therapy, clear communication, and attentive, respectful care.
For families weighing Hillcrest Raleigh Crabtree Valley, the bottom line is clear: it is a compelling choice when the priority is short-term rehabilitation with a structured, therapy-driven plan and an atmosphere that feels like a cared-for home. Enter with eyes open to the realities of daily care variability and ask pointed questions about staffing, night coverage, and discharge planning. Schedule a tour that includes conversations with frontline caregivers and the administrator to gauge responsiveness and tone. Clarify current leadership commitments and accountability measures, then compare with nearby facilities that match the rehab strengths but may offer stricter guarantees on consistency. If long-term, 24/7 medical oversight or premium private accommodations are non-negotiable, broaden the search; otherwise, Hillcrest Raleigh Crabtree Valley should sit high on the shortlist for families seeking practical progress, compassionate care, and a pathway back to independence.
134 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hillcrest Raleigh At Crabtree Valley in Raleigh, NC, is a vibrant and well-appointed assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished apartments. The community also provides community-operated transportation for outings and appointments, as well as transportation arrangement assistance for non-medical needs.
For those who enjoy staying connected with technology, there is a computer center and Wi-Fi/high-speed internet available. Residents can also take advantage of the fitness room and wellness center to stay active and maintain their physical health.
Dining at Hillcrest Raleigh is restaurant-style, offering delicious meals prepared by the staff to accommodate special dietary restrictions. Assistance with activities of daily living such as bathing, dressing, transfers, and medication management is provided around the clock with the help of a 24-hour call system and supervision.
The community offers an abundance of activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or resident-run activities. There are also scheduled daily activities such as fitness programs to promote an active lifestyle.
In terms of location, Hillcrest Raleigh At Crabtree Valley is surrounded by numerous amenities. There are two cafes nearby for residents to enjoy socializing or grabbing a quick bite. Five parks provide opportunities for outdoor recreation and relaxation. Eight pharmacies ensure convenient access to medications. Eleven physicians' offices ensure residents have easy access to medical care. Twenty restaurants offer plenty of options for dining out, catering to different tastes. Additionally, there is one place of worship nearby for spiritual support and one theater nearby for entertainment options. Two hospitals nearby provide peace of mind in case of medical emergencies.
Overall, Hillcrest Raleigh At Crabtree Valley provides a comfortable and enriching assisted living experience with its comprehensive amenities, care services, dining options, engaging activities, convenient location, and access to nearby amenities.
Located in Raleigh, North Carolina, this area offers a variety of amenities and services that cater to seniors. With a range of restaurants including P.F. Chang's China Bistro and local cafes like Starbucks, residents can enjoy dining options close to home. Healthcare needs can be met with nearby physicians, pharmacies, and hospitals such as Duke Raleigh Hospital and UNC Specialty Women's Center at Rex. For leisure activities, several parks provide opportunities for outdoor recreation, while theaters like Cinemark Raleigh NC offer entertainment options. Transportation is convenient with car rental services available and the Raleigh-Durham International Airport just seven miles away. Places of worship are also easily accessible for spiritual support. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Raleigh.
Hillcrest Raleigh At Crabtree Valley is located at 3830 Blue Ridge Road, Raleigh, NC 27612 in Wake County, North Carolina
Hillcrest Raleigh At Crabtree Valley on seniors.fyi includes 6 photos including images showing building, trees, clouds, parking, interior, design, entrance, landscaping, and more.
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