Synergy Home Care

Pros

• Synergy Home Care of North Raleigh consistently goes above and beyond for both clients and caregivers.
• Crystal Alston and Seonna are hands-on leaders who personally cover shifts when needed.
• The owner leads with integrity and compassion, creating a welcoming and supportive environment.
• Families feel comfort and support from the team during difficult times.
• The caregiving staff are professional, kind, highly skilled, and dedicated to well-being.
• The 24-hour care enables families to cherish time with loved ones without worry.
• The organization communicates effectively, coordinates flexible scheduling, and readily addresses concerns.
• Clients describe the caregivers as top-notch and sometimes compare them to nurses in hospital settings.
• Synergy's care is trusted, reliable, and life-changing for families.
• The team is seen as genuine, caring, and like a family.

Review

Over the past two years, Synergy Home Care of North Raleigh has earned a reputation that feels almost familial among both clients and staff. The stories shared by families and team members consistently center on Crystal Alston and her partner, Saveon, whose hands-on leadership sets a tone of care, integrity, and genuine concern that goes far beyond routine expectations. Several reviewers highlight Crystal's willingness to "roll up her sleeves" and work shifts herself, a trait that many say is rarely seen among CEOs in the home care space. This kind of front-line commitment isn't just symbolic - it's repeatedly described as a practical, everyday part of how the organization operates, especially during times when extra coverage is needed for a 24-hour client or when schedules are tight.

Equally notable is the role of Seonna, the care coordinator, who embodies the same dedication. Reviewers praise Seonna for picking up shifts, handling office duties, and maintaining a deep knowledge of the clients and the caregivers assigned to them. This dual commitment - to the people receiving care and to the people delivering it - permeates the company's culture. Families have felt the impact of timely updates, direct involvement in client care planning, and a level of attentiveness that extends beyond the initial intake. The sense that staff are supported and guided by leaders who truly care comes through in every mention.

The personal touches extend into the most difficult moments. Several accounts describe Crystal reaching out to families when a client passes away, offering comfort and staying connected during the grieving process. Others recount how Crystal, Seonna, and the rest of the team were there during professional setbacks or when a placement in a facility wasn't the right fit - who accompanied families to advocate for better, more suitable care. Across these testimonials, the throughline is clear: Synergy Home Care shows up for both their clients and their caregivers, a sentiment echoed by those who felt supported during emotional and challenging times.

There are also powerful stories about the practical, day-to-day impact of their approach. One reviewer talked about how a 24-hour care arrangement allowed their family to cherish precious last days with a loved one, without the exhausting weight of constant day-to-day tasks. Crystal and Se'Onna are described as working tirelessly to ensure every need is met, emphasizing professional, well-trained caregivers who respond to concerns and schedule changes with grace and competence. The underlying message is that good leadership translates into reliable, compassionate care that families can trust in critical moments.

Beyond specific client experiences, several reviews highlight the overall character of the owners and the organization's communication and flexibility. A family caring for a mother-in-law with Alzheimer's described Crystal and her husband as the "owners" who provide wonderful communication and a flexible, compassionate approach that aims for the best possible care. The sense of a supportive, responsive partner who can adapt to changing needs is repeatedly emphasized, with families feeling that their loved ones are in capable, caring hands whenever they need care at home.

Individual experiences also illustrate the belief that Synergy's caregivers can feel more like trusted "nurses in the home" than ordinary aides. A client described the care team as highly skilled and deeply committed, with Patricia Green and Brittney Taboon highlighted as primary nurses at different times, and a track record of finding appropriate caregivers who meet the client's needs. The homeowner's perspective - that the hospital-like care model can be translated into a warm, home-based setting - appears frequently, reinforcing the idea that the home is a place where compassionate, professional care can thrive.

Other testimonials underscore the emotional resonance of the service. One reviewer noted that Crystal and her team have been a "Godsend" for their family, with Seona guiding, caring for, and teaching them how to support a loved one with dementia. The aunt or grandmother in these stories often looks forward to visits from Seona, turning routine care into meaningful, comforting moments. In every reference, the caregiver's relationship with the family becomes a source of stability, reassurance, and relief from the burdens of caregiving.

Finally, several comments celebrate the practical outcomes of working with Synergy: higher peace of mind, more time for families to spend with their loved ones, and a sense that you are not navigating the complexities of home care alone. Reviewers mention being able to keep a family member at home in their last days, or returning a loved one from hospital stays with care teams that feel like an extension of the family. The consistent thread across these notes is that the owners' integrity, the organization's clear communication, and the willingness to tailor care to individual needs create a service that families trust deeply and recommend passionately.

Taken together, the sentiment across these testimonials is clear: Synergy Home Care of North Raleigh delivers more than just in-home care. It offers a culture built on accountability, compassion, and a genuine commitment to both clients and caregivers. The leadership is described as approachable, principled, and wholeheartedly invested in quality care, with a proven ability to meet people where they are and adapt to evolving needs. For families seeking reliable, respectful, and personalized home care, the consensus is that this is a team that not only meets expectations but often exceeds them in meaningful, lasting ways.

This part of Raleigh, North Carolina offers a diverse range of amenities for seniors looking to settle in the area. From various dining options such as P.F. Chang's China Bistro and Irregardless Cafe & Catering, to pharmacies like Walgreens and CVS Pharmacy for convenient healthcare needs, there is a strong emphasis on providing accessible services for residents. In addition, the presence of parks like Brookhaven Nature Park and Eastgate Park offers opportunities for outdoor recreation and relaxation. For medical care, there are reputable physicians and hospitals nearby such as Wake Internal Medicine Consultants and Duke Raleigh Hospital. Finally, transportation options including car rentals from Enterprise Rent-A-Car and proximity to Raleigh-Durham International Airport ensure ease of travel for seniors residing in this area.

Restaurants

• P.F. Chang's China Bistro (0.9 miles)
• Vivace (1.4 miles)
• Lime & Lemon Indian Grill & Bar (2.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (3.1 miles)
• Panda Express (3.1 miles)
• Raleigh Beer Garden (3.1 miles)
• Irregardless Cafe & Catering (3.5 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Walmart Pharmacy (3.4 miles)

Parks

• Brookhaven Nature Park (1.9 miles)
• Eastgate Park (2.6 miles)
• Williams Park (2.8 miles)
• Method Road Park & Community Center (3 miles)
• Dorothea Dix Park (4 miles)
• Chavis Park (4.7 miles)
• Marsh Creek Park (5.5 miles)

Physicians

• Wake Radiology Diagnostic Imaging (2 miles)
• ENT & Audiology Associates (2 miles)
• Wake Internal Medicine Consultants (2.1 miles)
• Rex Wound Care Center (2.2 miles)
• Rex Surgical Specialists (2.2 miles)
• Rex Hematology & Oncology (2.3 miles)
• Wake Endoscopy Center (2.4 miles)

Hospitals

• UNC Specialty Women's Center at Rex (2.3 miles)
• Duke Raleigh Hospital (2.7 miles)
• WakeMed Heart Center (5.4 miles)
• WakeMed Health & Hospitals (5.5 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (2.8 miles)
• Panera Bread (5.5 miles)
• Starbucks (6.3 miles)
• Starbucks (6.4 miles)
• Starbucks (6.4 miles)
• Starbucks (7.5 miles)

Theaters

• Cinemark Raleigh NC (4 miles)
• Alamo Drafthouse Raleigh (5 miles)

Places of Worship

• Gethsemane Lutheran Church (4 miles)
• Beacon Baptist Church (5.4 miles)
• Christ the King Lutheran Church (6.8 miles)

Transportation

• Enterprise Rent-A-Car (5.1 miles)
• Raleigh-Durham International Airport (RDU) (7.7 miles)
• RDU - Terminal 2 (7.7 miles)
• American Airlines (7.8 miles)
• Hertz Rent A Car (7.8 miles)
• National Car Rental (7.9 miles)