Plumblee Nursing Ctr

Pros

• Carrolton of Plymouth is a great place to put a loved one who needs that kind of care.
• They are a great group of people.
• They do the very best they can with what they have.
• The reviewer is truly thankful for Carrolton of Plymouth.
• The physical and occupational therapy are awesome; they kept her motivated and helped her make a lot of progress.

Cons

• The staff berated the family for it having been two months since the relative's death.
• The grandmother was placed in a rundown room with broken furniture.
• Nurses took too long to respond to the call button.
• They discharged the grandmother on Christmas without ordering necessary equipment.
• They claimed nothing could be sent home, then offered old used equipment.
• A nurse pressured the mother to sign paperwork to refuse treatment, and she died days later.
• They would not allow the family to pick up belongings after the relative died.
• The phone number is out of order.
• The staff were unfriendly, items were misplaced, and the facility lacked guard rails and had mattresses on the floor, increasing fall risk.
• The overall experience was terrible.

Review

The collection of experiences shared about Carrolton of Plymouth paints a picture that is at once piercingly honest and deeply mixed. On one hand, there are strong statements of care and dedication from the therapists who worked with residents, and a clear sense that some staff are doing everything they can under difficult circumstances. On the other hand, there are repeated, sharp criticisms about communication, safety, and basic logistics that can make an already painful process even harder for families during times of healing, transition, and loss. Taken together, the narratives reveal a facility that elicits both gratitude and frustration, depending on who is telling the story and what part of the process is being examined.

A recurring theme concerns communication and the emotional toll of navigating a loved one's affairs from afar, especially during grieving and the planning of a funeral. One account describes being confronted with a long, pointed reminder that "it's been two months" since a family member died, which the writer found invasive and unhelpful. The implication is clear: when you're trying to manage a death from out of state, the small, practical questions about belongings and timelines get overshadowed by the overwhelming weight of loss. The reviewer emphasizes a straightforward acknowledgment - "No, we're incompetent and don't know where they could have gone" would have sufficed - rather than a lecture that felt accusatory or unsympathetic. The sentiment that the back burner is normal in the face of funeral planning is echoed in the call for more respectful, efficient handling rather than admonitions.

The rehab experience is another focal point, with some stark contrasts within the same narrative. One family member describes a grandmother who came to rehabilitate after a broken foot and encountered a rundown room with broken furniture. The frustration extends to care responsiveness: the patient complained that it took too long for nurses to answer the call button. In what feels like a separate, urgent concern, the discharge process on Christmas day raised questions about whether the patient would have the equipment necessary to function at home. Initially told that sending equipment home wasn't possible, the family faced the unsettling option of accepting old, used equipment when they pressed the matter. Yet there is a counterpoint in the same set of experiences: physical and occupational therapy were praised as bright spots, with therapists keeping the patient motivated and driving noticeable progress. The juxtaposition suggests a facility where some departments excel under pressure while others stumble in logistics and temporary living conditions.

End-of-life decisions and the handling of power of attorney are described in a way that underscores how fragile trust can be in medical settings. One reviewer recounts a terrifying sequence in which a mother signed paperwork indicating she did not want treatment, allegedly performed by a nurse while the patient was under a medical power of attorney. The claim continues that within days - by Thursday evening - the patient had died, with the contributing factors described as fluid buildup and kidney failure. The same reviewer also notes a barrier to grieving: after the patient's death, the family was not allowed to pick up belongings promptly. These assertions highlight serious concerns about consent, timing, and post-death access to personal items, casting a shadow over the facility's handling of sensitive, high-stakes moments.

There are practical, everyday touchpoints that add to the negative perception as well. A report notes that "this number is out of order," signaling a communications gap that can be very frustrating when families are trying to reach staff in critical situations. While one review celebrates the facility in a positive light by praising a contingent of staff as genuinely caring and capable, the same post acknowledges the reality that care quality is uneven and that resource constraints can color the entire experience.

Despite the criticisms, there is a clear thread of gratitude for the therapy teams. The physical and occupational therapists receive consistent praise for keeping residents motivated and driving tangible progress. This positive voice suggests that when therapy services are well-staffed and well-coordinated, residents can experience meaningful improvements and families can feel confident about that aspect of care. It's a reminder that the care offered at Carrolton of Plymouth is not monolithic; it can be transformative in the right contexts, even as other parts of the operation fail to meet expectations.

Another strong sentiment across the accounts is the perception that the facility's approach to safety and equipment can vary dramatically. Some reviewers describe a lack of guard rails for stroke patients and even beds placed directly on the floor, creating real concerns about safety and the risk of falls. The sense is that for some residents, especially those with mobility or cognitive challenges, the physical environment may pose hazards that should be avoidable with adequate resources and attention. The admonition about steering clear of the facility if your aim is to "get rid of them" underscores how lopsided experiences can feel to families who are trying to ensure their loved ones receive dignified, safe, and attentive care.

In sum, the reviews present a landscape of highs and lows that are emblematic of the complex realities in many long-term care settings. The best moments come from dedicated therapists and a few compassionate staff members who manage to inspire progress and provide meaningful support. But these strengths are undermined by persistent complaints about communication, logistical handling of belongings and equipment, the pace and adequacy of nurse responses, and safety considerations in the living spaces. The stories insist that improvements are needed in how the facility communicates with families, coordinates discharge planning and equipment needs, honors power-of-attorney and patient autonomy, and ensures a consistently safe environment for all patients.

What remains clear from these experiences is that families value empathy, clarity, and reliable access to information during times of vulnerability. They also value competent therapy teams that can move a resident forward, even in challenging circumstances. If Carrolton of Plymouth can translate the strengths of its therapy staff into broader, consistent practice across all departments - especially around communication, safety, and post-death logistics - the overall experience could shift from a source of stress to a more trusted place for care during some of life's most difficult moments.