Plumblee Nursing Ctr in Plymouth, NC

Pros

• The physical and occupational therapy teams were awesome, keeping the patient motivated and helping her make substantial progress.
• Carrolton of Plymouth is a great place to care for a loved one, with a caring group of staff who do their best with what they have.
• The reviewer is thankful for Carrolton of Plymouth.

Cons

• They were told it's been two months regarding their family member's belongings, accompanied by an unhelpful and negative attitude.
• They were put in a rundown room with broken furniture, and nurses were slow to respond to the call button.
• They were discharged on Christmas without equipment their loved one needed, after being told nothing could be sent home and then given old used items when they objected.
• They warn others not to take a loved one there.
• They allege their mother was pressured to sign paperwork to refuse treatment, and that she died days later due to lack of medicine, with belongings not allowed to be picked up after death.
• They note the phone number being out of order.
• They describe unfriendly staff who misplace items, and unsafe conditions for stroke patients (no guard rails, mattress on the floor) that could cause falls.
• They describe the facility as terrible.

Review

Plumblee Nursing Ctr in Plymouth, NC is best suited for families that will be intensely involved in daily care decisions and can push for timely responses, accurate equipment, and clear accountability. It is not a fit for those seeking predictable, consistently compassionate care or for residents with high medical complexity. In practice, this facility works only as a last-resort option when options are limited and a determined family can staff-advocate, monitor, and intervene frequently to prevent avoidable missteps.

Those weighing alternatives should understand that certain residents should look elsewhere: stroke or mobility-impaired patients who require constant monitoring, anyone needing reliable access to staff 24/7, or families whose loved one depends on orderly discharge planning and appropriate home-ready equipment. The reviews repeatedly highlight safety and communication gaps, not just occasional hiccups, making other facilities a safer bet for anyone with significant daily care needs or end-of-life considerations. The presence of a troubling out-of-order contact line is a small but telling signal of overall operational fragility that should push families to consider stronger options.

On the upside, the facility earns traction from its rehabilitation offerings. Physical and occupational therapy are described as motivating and capable of driving real progress, a bright spot amid a tide of negatives. Those seeking rehab-focused care might see meaningful gains when therapists are the primary point of contact and when family oversight is constant. Yet this strength does not cancel out the weight of the core downsides: slow nurse responses, dated or inadequate room conditions, and inconsistent attention to basic patient needs. The contrast between therapy momentum and day-to-day caregiving quality is stark and unsatisfying for anyone hoping for a seamless recovery experience.

The primary drawbacks cluster around safety, dignity, and governance. Rooms described as rundown, with broken furniture and no guard rails on beds, create real fall risks, especially for frail or recovering residents. Discharge planning is bluntly criticized when equipment or supplies are missing at home, revealing brittle operational standards that undermine recovery or continuity of care. Personal belongings becoming lost or delayed adds a humiliating layer of stress to families already handling a loved one's fragility. Worse, accounts of perceived insensitivity or decisive actions around end-of-life decisions expose a troubling lack of patient-centered communication and advocacy when it matters most.

Prospective guests should verify several critical factors before deciding. Visit multiple times at different hours to observe responses to call buttons and urgent needs. Inspect rooms for safety upgrades - guard rails, functioning furniture, and proper bed setups - and check how quickly staff respond to alarms or requests. Demand current, transparent discharge checklists and confirm that equipment and medications will be in place upon return home. Request a briefing from the therapy team on realistic recovery timelines and ensure a strong, sustained family member or advocate is in the loop for every transition and decision, including power-of-attorney dynamics.

Ultimately, this community demands a clear, guarded commitment from families. It is not a place to entrust a loved one without a robust plan, a dedicated advocate, and a readiness to confront care gaps head-on. If choosing Plumblee, enter with a plan to supervise constantly, to escalate concerns immediately, and to secure reliable home-support arrangements in advance of any discharge. For seniors with complex medical needs, cognitive impairment, or high risk of falls, there are better options - places where staffing reliability, safety culture, and respectful communication are consistent priorities.