Plumblee Nursing Ctr

Pros

• Physical and occupational therapy are awesome; they kept her motivated and helped her make a lot of progress.
• Carrolton of Plymouth is a great place to put a loved one who needs that kind of care.
• They are a great group of people; they do the very best they can with what they have.
• The reviewer is truly thankful for Carrolton of Plymouth.

Cons

• The facility put her in a rundown room with broken furniture.
• The nurses took too long to respond when she pressed the call button.
• They discharged her without ordering equipment she needed to function.
• They initially said they couldn't send anything home, then offered old used items.
• The staff were incompetent and couldn't locate belongings for two months.
• The staff pressured the mother to sign paperwork refusing treatment, and she died a few days later.
• They wouldn't allow family members to pick up belongings after she passed.
• The staff were unfriendly, misplace items, and the place is not suitable for stroke patients (no guard rails, mattress on the floor, risk of falls).
• The contact number was out of order.
• The reviewer warns others not to take a loved one there.

Review

The collection of experiences shared about this care facility presents a troubling mix of frustration, fear, and moments of genuine gratitude. Across multiple voices, families describe a landscape where planning for a loved one's ongoing care - compounded by the emotional weight of a recent death or a serious hospital stay - becomes an exhausting, fraught process. A recurring theme is that communication about what is happening, what has happened, and what will happen next is often unclear, slow, or unsympathetic, leaving families feeling overwhelmed and underserved.

One thread centers on the mishandling of personal belongings and the strain of coordinating from out of state during a difficult time. A reviewer recounts the moment when, two months after a family member's death, questions about belongings triggered a sharp rebuke rather than a straightforward update: "No we are incompetent and don't know where they could have gone" would have sufficed, they say, instead of what felt like an admonishment about the delay. The sentiment conveyed is that the staff's attitude added unnecessary pain to an already painful process, with little accountability or clarity about what happened to items left in the care of the facility.

Another set of accounts details a grandmother's rehab experience that soured quickly after an injury. The reviewer describes a rehab stay that began in a rundown room with broken furniture, while the patient repeatedly noted long waits for nurses to respond after pressing the call button. The discharge timing - occurring on Christmas - was particularly jarring because it was accompanied by the absence of essential equipment needed to function safely at home. There was an attempt to address equipment needs, with one party noting that initial statements claimed no home equipment could be sent, followed by an objection to receiving old, used items when the issue was pressed. Despite these concerns, the physical and occupational therapy teams were praised for their motivation and the progress achieved under their guidance, suggesting a divide between the overall facility environment and the competence and dedication of the therapists.

End-of-life care adds another layer of gravity to the account. A reviewer claims a troubling sequence surrounding a power of attorney: their mother, despite having a medical power of attorney, allegedly signed withdrawal-from-treatment paperwork while under the oversight of a nurse who had the patient sign on a Monday morning. The reviewer asserts that by Thursday evening the patient had died, attributing the death to fluid buildup and kidney failure, and noting restrictions around picking up belongings after death. This account underscores fears about consent, timing, and communication at critical moments, painting a somber picture of end-of-life decision-making within the facility.

Contrasting experiences exist as well. At least one reviewer offers a distinctly positive perspective, calling Carrolton of Plymouth a great place for a loved one who needs this level of care. They describe a compassionate, capable team of people who do the best they can with the resources available and express genuine gratitude for the work being done. This satisfaction stands in clear contrast to the more critical notes, suggesting that experiences can vary significantly from patient to patient, and from family to family, within the same facility.

Other voices raise serious safety and care concerns. Unfriendly staff, misplaced items, and skepticism about suitability for stroke patients appear as common threads in several reviews. Specific safety criticisms include a lack of guard rails on beds, with a mattress placed directly on the floor, creating a real risk of a patient rolling and falling. One reviewer bluntly warns that you should only send a loved one there if your goal is to "get rid of them," a stark indictment of both the safety environment and the perceived quality of care. A terse overall sentiment - "terrible" - appears in multiple entries, reinforcing a strongly negative impression among some families.

Taken together, these accounts sketch a facility where experiences run the gamut from corrective, therapy-driven care to alarming lapses in safety, communication, and end-of-life handling. The consistent praise for the therapy teams suggests that when dedicated professionals are involved, progress and motivation can be real and meaningful. Conversely, the criticisms point to systemic issues around staffing, responsiveness, safety measures, and the emotional toll placed on families during some of the most vulnerable moments - events that are intimately tied to how a facility communicates, documents, and coordinates care. For prospective families, these reviews underscore the importance of asking direct questions about equipment planning, discharge procedures, patient safety protocols, and fears surrounding end-of-life decisions, as well as seeking opportunities to observe how staff interact with patients and families in real time.