The Laurels Of Chatham

Pros

• The facility is well-kept, bright, and immaculate, providing a comfortable environment for recovery.
• The staff, including nurses and physical therapists, are outstanding and show genuine care for the residents.
• Residents receive personalized attention and support to help them through their rehabilitation process.
• The food is tasty and appropriate for the residents' dietary needs, contributing to a positive dining experience.
• Visitors have noted the cleanliness of the facility, with no unpleasant odors present during their visits.
• Many family members feel reassured knowing their loved ones are in a caring and nurturing environment.
• Activities are available for residents, allowing them to engage with others and enjoy their time at the facility.
• Staff members respond promptly to questions and concerns from families, fostering good communication.
• Overall experiences at Laurels of Chatham have been positive compared to other facilities in the area.
• The physical therapy group is recognized for its compassion in helping residents regain strength and confidence during recovery.

Cons

• The memory care unit nurses and CNAs paid no attention to the reviewer’s wife, leading to her passing away within two months.
• Staff members were described as lazy, ignoring call lights and passing assignments to others, resulting in delayed assistance for bathroom needs.
• Halls smelled of vomit during one visit, which was an unpleasant change from previous experiences.
• The facility is alleged to have rude staff who are inattentive to patients, leaving them unattended for long periods and making family members feel like an inconvenience when asking for assistance.
• The experience of the reviewer suggests that without consistent family visits, loved ones are not well cared for behind closed doors.
• The reviewer stated they would not recommend placing a loved one in this facility due to poor overall care and lack of attentiveness from the staff.

Review

The Laurels of Chatham has received a mixture of reviews, showcasing a diverse range of experiences from family members regarding the care and environment provided at this rehabilitation and memory care facility. On one hand, many reviewers praised the cleanliness, professionalism, and kindness exhibited by the staff. Residents were noted to have comfortable accommodations that included private bathrooms, TV access, and spacious areas for recovery. One reviewer shared their experience post-spinal surgery and commended the team of nurses, physical therapists (PT), occupational therapists (OT), social workers, and psychologists for their combined efforts in ensuring a supportive recovery process. The overwhelming sentiment reflected an appreciation for how well this facility maintained its standards of care despite being over 30 years old.

In terms of rehabilitation services, several families expressed satisfaction with the quality of physical therapy received by their loved ones. Various reviews highlighted the efficiency with which therapists worked—balancing productive sessions with necessary breaks to accommodate each patient’s specific needs. Visitors noted that they saw significant improvements in their family members’ mobility and overall health during their stays at The Laurels. This positive feedback was often accompanied by remarks about the nutritious meals served at the facility, indicating that dietary considerations were well addressed according to patients' medical needs.

However, not all experiences were positive; there are stark contrasts in some testimonials regarding staff attentiveness. One review unfortunately detailed a devastating experience where nursing staff allegedly neglected a resident suffering from dementia — leading to her passing within two months of admission. This critic vehemently condemned the administration's oversight and lack of proper attention from certified nursing assistants (CNAs). Such accounts raise concerns about staffing efficacy and patient monitoring within certain units on-site.

Despite these troubling narratives, other reviewers emphasized moments when staff went above and beyond in their interactions with residents—a clear indication that while some staff may fall short in providing timely support or attention, there are employees who genuinely care deeply about those they serve. Instances were recounted where aides displayed affection towards residents or managed to maintain high levels of cleanliness throughout common areas despite high demands on their time due to heavy workloads.

The mixed reviews highlight not only operational challenges faced by facilities catering to vulnerable populations but also point toward heartwarming successes achieved by dedicated individuals within those systems. Several families spoke positively about how well-respected administrators maintained transparent communication lines with them —keeping them updated on care processes and any changes regarding their loved ones' health statuses. In contrast, others reported feeling disconnected from hospital administration when issues arose.

Overall, potential clients seeking rehabilitation or memory care options should approach The Laurels of Chatham equipped with both praise for its strengths—their nurturing atmosphere paired alongside committed staff—and awareness of areas needing improvement as illustrated through customer testimonials highlighting neglectful instances or systemic flaws inherent in staffing models typical for Medicaid facilities. Like many healthcare settings navigating staffing pressures amidst financial constraints while attempting to uphold quality standards of care across various needs is an ongoing challenge that may impact one's personal experience more than stated policies might suggest—leaving families looking for reliable environments torn between anecdotal praises intermingled with alarming warnings against potential negligence behind closed doors.

Physicians

• Central Carolina Orthopaedic Associates (0.2 miles)
• All Womens Health Care (0.9 miles)
• Community Family Medicine (1.5 miles)
• Duke Primary Care of Galloway Ridge (6.5 miles)
• Village Pediatrics of Chapel Hill (12.5 miles)
• UNC Dermatology (12.5 miles)
• Carrboro Family Medicine Center (13.5 miles)

Pharmacies

• Walgreens (0.5 miles)
• Southern Village Pharmacy (12.5 miles)
• UNC Hospitals ACC Outpatient Pharmacy (13.9 miles)
• Tarheel Town Pharmacy (14.3 miles)
• CVS Pharmacy (14.3 miles)
• CVS Pharmacy (16.1 miles)
• Walgreens (16.3 miles)

Restaurants

• The City Tap (0.8 miles)
• The Phoenix Bakery Market Cafe (1.5 miles)
• Carolina Brewery & Grill (1.8 miles)
• Mi Cancun (2.5 miles)
• Taco Bell (9.1 miles)
• Merritt's Store & Grill (13.6 miles)
• Monterrey Mexican Restaurant (14.2 miles)

Hospitals

• Unc Chapel Hill (0.9 miles)
• UNC Hospitals Ambulatory Care Center (13.9 miles)
• UNC Transplant Clinic (14.2 miles)
• North Carolina Cancer Hospital (14.3 miles)

Cafes

• Café Diem (1 miles)
• Aromatic Roasters (1.1 miles)
• Breakaway Cafe (8.3 miles)
• Panera Bread (14.5 miles)
• Starbucks (16.9 miles)
• Panera Bread (17.8 miles)
• Starbucks (17.8 miles)

Parks

• Rock Ridge Park (3.1 miles)
• Briar Commons (8.2 miles)
• Southern Community Dog Park (12 miles)
• Soccer Fields At Southern Community Park (12.1 miles)
• Hank Anderson Community Park (14.6 miles)
• Harmony Community Pool and Playground (16.4 miles)
• Homestead Skate Park (17.3 miles)

Places of Worship

• Mt Carmel Baptist Church (12.6 miles)
• Church of Reconciliation PC USA (16.8 miles)
• New Hope Church (17.1 miles)

Theaters

• AMC DINE-IN Southpoint 17 (17.7 miles)
• AMC DINE-IN Holly Springs 9 (18.3 miles)