Monroe Rehabilitation Center

Pros

• The care given at Monroe Rehabilitation Center is specialized and the staff communicates well with families.
• The rehab services provided were better than other places the reviewer has been to.
• The staff at Monroe Rehab is caring, compassionate, and treats residents like family.
• The facility is clean and the residents seem happy and well cared for.
• The staff at Monroe Rehabilitation Center are loving, dedicated, and provide a high level of care to residents.
• One reviewer had a positive experience with the therapy department, who helped their father recover after a stroke.
• The nursing department at Monroe Rehab was wonderful and provided excellent care to their father.
• The staff took great care of another resident who had Alzheimer's disease in a kind and compassionate manner.
• The therapy department helped one resident regain their independence and assisted their family in understanding their condition.

Cons

• The worst employees ever.
• Rooms dirty, food is worse than dog food.
• Staff is horrible.
• Cracked or no bedpan for someone who cannot get out of bed.
• Told to use his brief to go in, talk about belittling.
• Put my husband into a pretty deep depression.
• Never gets food he has ordered, some foods he cannot eat.
• The admin is great, the staff... not so much.
• The place is not much to look at because it's very old and broken down and it needs to be remodeled.
• The care given is a little more specialized because they don't have that many residents in a time right now where there's a lot of short-handedness.
• The staff was friendly and most of them truly seemed to treat their elderly like they were a member of their own family.
• The rooms are small and filthy.
• Some staff feel as though they are being bullied by the Administrator and are intimidated by how she speaks to them.
• To much inconsistency going on and not enough quality care.
• To many people are only concerned with doing no more than they have to do.
• Recently my wife pressed the call button for someone to get her bed pan and it took over an hour and a half to get it, too late!
• Laying in mess for an hour after she told them she needed changing
• Orders were not followed by the RN nurses from their doctor causing serious problems when surgery was scheduled
• It smelled like urine every visit and there was no warmth or feeling of true concern for the patient
• Patients being uncared for when you feel they should be
• Some statements have been condensed or paraphrased for brevity.)

Review

Monroe Rehabilitation Center has received mixed reviews from residents and their family members. While some people had positive experiences with the care provided, others expressed dissatisfaction with various aspects of the facility.

One reviewer described the overall experience as awful, citing dirty rooms, subpar food, and unhelpful staff. They mentioned a specific incident where their husband was not provided with a bedpan and was belittled for using his brief instead. This lack of attention to basic needs had a negative impact on his mental health. Another complaint was about the inconsistency in receiving the ordered food and the limited options available for dietary restrictions.

Despite these negative experiences, another family member praised the specialized care provided at Monroe Rehabilitation Center. They acknowledged that the facility may not be visually appealing due to its age and need for remodeling, but they were satisfied with the communication from staff regarding their loved one's well-being. They also commended the dedication of the rehabilitation team, stating that they consistently provided occupational and physical therapy to their family member.

Regarding cleanliness, one reviewer complained about small and filthy rooms, as well as ineffective communication with the administrator. Some staff members felt intimidated by her behavior, leading to an unsatisfactory work environment. However, another person disagreed with these complaints and found no issues with cleanliness or staff professionalism.

While some individuals expressed disappointment with the overall quality of care received at Monroe Rehabilitation Center, others had positive experiences. One reviewer appreciated the caring and compassionate staff, recommending this facility to their loved ones. Another person praised Ms. Aja Harris for her professionalism and helpfulness in answering their questions.

Cleanliness was also highlighted by another reviewer who found the facility refreshing and well-kept. The residents seemed happy and well-cared for according to this individual's observation. Similarly, someone else mentioned that Monroe Rehab is a warm and friendly environment suitable for both short-term and long-term care.

On a more personal note, one person expressed deep gratitude for the loving and dedicated staff members who made a difference in the lives of residents. They mentioned activities that brought laughter and joy to the facility, as well as the support provided during therapy sessions.

However, not all feedback was positive. One family member criticized the lack of genuine concern and warmth from most of the staff. They highlighted issues such as persistent urine odor, neglectful diaper changes, and failure to follow doctor's orders. This reviewer did acknowledge two administrative staff members who demonstrated care and concern but maintained their overall dissatisfaction with the quality of care provided.

Lastly, a positive experience was shared by someone whose father received stroke rehabilitation at Monroe Rehabilitation Center. They praised the therapy department for helping their father regain his independence and educating their family about his condition. The nursing department also received commendation for their care and friendliness towards both patients and families.

In conclusion, Monroe Rehabilitation Center has received a range of reviews regarding its services. While some individuals had positive experiences with specialized care, therapy sessions, cleanliness, and friendly staff, others expressed disappointment with issues related to cleanliness, communication with administrators, food quality, consistency in care provision, and attitude of certain staff members. Prospective residents or families should carefully consider these reviews when making decisions about long-term or short-term care arrangements at this facility.

Parks

• Why Not An American Ark (3.9 miles)
• Walnut Creek Park (16 miles)
• Blakney Park (16.9 miles)

Places of Worship

• Greater Grace Community Missionary Baptist Church (5.6 miles)
• Galilee Baptist Church (8.1 miles)
• Bethlehem United Methodist Church (8.8 miles)
• Beulah Presbyterian Church (10.1 miles)
• Tabernacle United Methodist Church (12.6 miles)
• Barnful of Quilts (13.5 miles)
• Mount Carmel (13.5 miles)

Cafes

• Bobbie's Community Store (7.7 miles)
• The Collective Cafe (14.3 miles)
• Panera Bread (14.7 miles)
• Panera Bread (14.7 miles)
• Starbucks (14.8 miles)
• Lynn's Cafe (15.7 miles)
• Starbucks (16.5 miles)

Physicians

• Sun Valley Family Physicians (8.6 miles)
• Community Medical PA (8.8 miles)
• Lake Park Family Practice (10 miles)
• Waxhaw Family Physicians & Sports Medicine Center (12.9 miles)
• Kanelos Dino P MD (13.6 miles)
• Americare Health Family Medical Center (14.9 miles)
• Center For Wellness (15.1 miles)

Pharmacies

• Marshville Pharmacy & Surgical Supply (9 miles)
• Epic Pharmacies (9 miles)
• CVS Pharmacy (9.3 miles)
• CVS Pharmacy (9.8 miles)
• Walgreens (10.9 miles)
• CVS Pharmacy (12.6 miles)
• CVS Pharmacy (13.7 miles)

Restaurants

• Chick-Fil-A (9.7 miles)
• McDonald's (10.2 miles)
• Chick-Fil-A (10.8 miles)
• Pelican's Snoballs (12.4 miles)
• The Dreamchaser's Brewery (12.5 miles)
• Capricci S True I (12.6 miles)
• Waxhaw Creamery (12.6 miles)

Theaters

• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (17.6 miles)