Emerald Health & Rehab Center in Lillington, NC
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54 Red Mulberry Way, Lillington, NC 27546
For more information about senior living options: (844) 490-3973
Emerald Health & Rehab Center has wonderful caring staff who build strong relationships with residents. The front office staff are wonderful. Emerald Health & Rehab Center is highly recommended. The staff address concerns swiftly and respectfully. The rehab program features knowledgeable PT/OT with personalized plans for each patient. The environment is extremely clean and sanitized. Rooms are spacious and well equipped, and the staff are well-trained and extremely helpful. Emerald Ridge is a nice facility with a welcoming atmosphere and clean, odor-free surroundings. There are several activities provided for residents.
The facility is severely understaffed, with one nurse often caring for an entire floor. Residents frequently do not receive medications or meals on time. Staff are perceived as incompetent and uncaring, with frequent attitude problems. Call buttons are left unanswered for extended periods, delaying assistance. Residents are neglected, with baths, incontinence care, and daily changes delayed. Patients have fallen due to lack of adequate supervision and assistance. There are reports of rough handling during repositioning and inappropriate turning practices. Serious health issues, including bedsores and untreated conditions, have occurred, sometimes leading to ER visits. Family grievances are not promptly addressed, and administrators may not return calls. Common areas were described as dark, unappealing, and poorly maintained.Emerald Health & Rehab Center in Lillington is best suited for families needing skilled nursing care with a clear rehab focus. It functions as a post-acute rehab option and a long-term care facility, rather than an assisted living community. Families should expect a setting where intensive therapy and medical oversight are central, and where positive daily interactions with staff can drive meaningful recovery. Those seeking a highly social, independent-living atmosphere or a consistently flawless, all-around care experience may be better served elsewhere.
Alternatives deserve consideration for several reasons. If safety and reliability in medication administration, timely response to requests, and uniform staffing across shifts are non-negotiable, another facility may be preferable. For families pursuing traditional assisted living with greater independence, or for those needing specialized memory care and a more varied social calendar, Emerald's rehab-centered model can feel misaligned with expectations. In short, Emerald excels for rehab-driven needs but can fall short for residents whose care demands outpace what staffing and routines can reliably deliver.
The strongest positives revolve around high-quality rehabilitative care and a generally clean, well-maintained environment. Reviews frequently commend knowledgeable PT/OT teams who tailor programs to each resident, with care teams that include attentive nurses and supportive aides. The dining experience and menus receive favorable notes in several stories, and the front-office and administrative staff are praised for responsiveness when concerns arise. When care planning and therapy are emphasized, residents often show tangible progress, and families report appreciation for how staff coordinate with them on recovery goals.
Yet, the most serious caveat centers on staffing realities and safety concerns. A substantial share of feedback describes being understaffed, which translates into delayed responses, missed medications, and lapses in routine tasks like turning or toileting. Several accounts recount frightening gaps in medical oversight, with accusations of neglected wounds or infections going unresolved and patients experiencing preventable discomfort or deterioration. Some families report dramatic lapses in communication, including unanswered calls to administrators, and perceptions that care is reactive rather than proactive. These themes undermine the rehab gains and threaten overall resident safety.
Environment, demeanor, and daily life at Emerald show a similarly mixed signal. The facility itself is repeatedly described as attractive, clean, and well-kept, with pleasant rooms and few odors. Residents and families sometimes highlight a robust menu and occasional activities, but others note a sparse or inconsistent activity schedule and limited social programming. The contrast between a polished appearance and uneven day-to-day care can be jarring, underscoring that a facility's aesthetics do not compensate for persistent staffing gaps or care delays. Price is another factor mentioned in some reviews, with expectations of value depending on the level of individualized attention received.
For families weighing the decision, a practical, decision-focused path is essential. Schedule multiple visits and speak directly with front-line staff, unit managers, and the wound/medication teams to understand staffing ratios by shift and the facility's protocols for call-light responsiveness and escalation. Request a current care plan for a loved one with similar needs, and verify how often progress is reviewed and communicated to families. Probe the facility's approach to wound care, infection prevention, and fall prevention, including the availability of assistive devices and supervised transfers. If rehab outcomes and daily therapy engagement are the priority, Emerald can deliver, provided caution is given to the reality of staffing pressures. If consistent safety, timely medications, and a vibrant, well-supported daily life are non-negotiable, it may be wise to explore other options.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Emerald Health & Rehab Center in Lillington, NC is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our community features a beauty salon where residents can pamper themselves and feel their best, as well as cable or satellite TV in each room for entertainment purposes. We also provide community-operated transportation, making it convenient for residents to run errands or attend appointments.
For those who enjoy technology, we have a computer center equipped with high-speed internet access. Our dining room offers restaurant-style dining where residents can enjoy delicious and nutritious meals prepared by our dedicated staff. In addition, there is also a kitchenette available for residents who prefer to prepare their own snacks or beverages.
Residents have plenty of opportunities to stay active and socialize through our fitness room, gaming room, garden, small library, and scheduled daily activities. Our wellness center ensures the overall health and well-being of our residents. High-speed internet/Wi-Fi is available throughout the community so that residents can stay connected with loved ones online.
We provide various care services designed to meet individual needs including 24-hour call system for assistance at any time, 24-hour supervision ensuring safety and security, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers. Our dedicated staff also manage medication to ensure proper administration.
At Emerald Health & Rehab Center, we understand the importance of dietary restrictions and offer specialized meal preparations for those with diabetes or other special dietary needs. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments.
In terms of recreational activities, we offer concierge services to assist residents in planning day trips outside the community. Fitness programs are available to promote physical health while resident-run activities encourage social engagement among neighbors.
Overall, Emerald Health & Rehab Center provides an exceptional assisted living experience with personalized care, a variety of amenities, and engaging activities to enhance our residents' quality of life.
Emerald Health & Rehab Center is located at 54 Red Mulberry Way, Lillington, NC 27546 in Harnett County, North Carolina
Emerald Health & Rehab Center on seniors.fyi includes 8 photos including images showing interior, lighting, dining, windows, bedroom, lobby, reception, office, and more.
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Interior
Decor
Bedroom
Windows
Lighting
Lobby
Natural Light
Waiting Area
