2030 Harper Avenue Nw, Lenoir, NC 28645
For more information about senior living options: (844) 490-3973
The staff were incredibly friendly and caring. The facility is accommodating and welcoming. The staff have been excellent and very concerned about residents' care. The stay was very good and the rehab was great. The staff are amazingly helpful. Gateway provided great care that supported residents' rehab.
A CNA stated that the company sat and watched her mother die, with no one advocating for her. The facility was described as the worst place ever, with short staffing and little to no care. A reviewer reported that residents did not receive showers and the place smelled of urine. Communication was poor, with calls unanswered and staff lacking cordless phones to take to patients. One nurse, Megan B., was described as having a bad attitude and being disrespectful. The staff were described as clocking in and leaving, leaving only two people to cover all halls. A caregiver alleged that a family member's dehydration resulted from not being given water. The facility was described as run down and unsafe, with broken beds and few bathrooms.The collection of reviews about Gateway Rehabilitation and Healthcare presents a deeply divided portrait of the facility - one that can feel heartbreakingly urgent to families and residents on the one hand, and, to others, a place where meaningful care and progress happen on the other. Several commenters express overwhelming dissatisfaction, calling it the worst facility they have encountered and saying they feel their loved ones are not safe or adequately cared for. Phrases like "Worst facility ever," "Don't do it," and "The worst place I've seen" thread through many accounts, alongside pleas that someone finally advocate for residents who have nowhere else to go. Yet, sprinkled among the condemnations are stories of compassionate staff and positive rehabilitation experiences, painting a complex, inconsistent picture.
A dominant theme across many complaints is severe understaffing and inconsistent care. Reviewers describe staff who are overworked and overextended, with only a few people on duty to cover long corridors and multiple patients. They report not getting showers despite requests, strong odors of urine, and limited access to essential services like wound care and therapy. Communication appears unreliable: calls are not answered, and even when staff can be reached, residents don't always have a way to reach them if they are bedridden or unable to speak for themselves. Some comments specifically note that bed rails are missing, beds are in disrepair, and shared bathrooms for several residents create additional safety and hygiene concerns. The sense from these accounts is that when the facility is full or staff are stretched thin, basic needs and safety can slip through the cracks.
The most painful and emotionally charged narratives center on neglect and dehydration during vulnerable moments. One reviewer, a CNA, states that her mother died because "kidneys were dehydrated" and claims that staff did not provide needed hydration or turn her to promote blood flow. Another family member writes of a mother who could not speak or move, and who was not given water and was not turned every two hours, leading to dehydration and bedsores. Some accounts describe being asked to "turn her every two hours" as a standard of care that was not consistently carried out, while others recall what they perceive as dismissive or abusive behavior by staff during crises. The fear and anger expressed in these stories are palpable, with families publicly vowing to pursue complaints beyond the facility and even state-level interventions.
Not all experiences are negative, however. Several residents and relatives recount positive interactions and outcomes that suggest the facility can deliver quality care in the right circumstances. Some praise staff for being genuinely caring, friendly, and attentive to needs, with notes that "everyone has been incredibly friendly and caring," and that staff "made me feel truly cared about." Others share that their rehab or nursing care was effective, with statements like "My stay at Gateway was a very good and my rehab was great," and appreciation for staff who were "by my side" and helpful during difficult times. A few testimonials highlight successful rehabilitation outcomes, such as moving toward prosthetics, walking again, or receiving well-supported dialysis, underscoring that competent care and dedicated professionals do exist within the facility.
Community life at Gateway also surfaces in some reviews as a source of value and continuity. The presence of groups like The Classy Ebony Belles meeting at the center is described as a positive, with staff characterized as friendly and helpful. Positive remarks about organized programs and the staff's willingness to support senior activities and community outreach emerge alongside stories of individual care and progress. In some cases, families emphasize that the staff's role extended beyond basic nursing to include emotional support and practical assistance that enabled loved ones to pursue rehabilitation goals or maintain a meaningful routine while staying at the facility.
Taken together, these reviews reveal a facility whose reputation is mixed and highly dependent on time, place, and personnel. The loud calls for accountability and immediate improvements - such as better staffing levels, more reliable communication, and stricter adherence to hydration and turning protocols - sit alongside testimonies of care that residents and families found compassionate, capable, and conducive to recovery. This tension points to underlying systemic challenges that warrant serious attention: staffing sustainability, consistent quality across shifts, clear channels for family advocacy, and robust safety and hygiene practices. The emotional weight of the experiences - ranging from heartbreak and anger to relief and gratitude - reflects the high stakes involved in caring for people at Gateway and the urgent need for improvements that ensure safer, more reliable care for every resident.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gateway Rehabilitation and Healthcare in Lenoir, NC is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of our residents.
Our community boasts an array of amenities designed to enhance the quality of life for our residents. We have a beauty salon where residents can enjoy professional hair and beauty services. Residents are also provided with cable or satellite TV for their entertainment needs. Community operated transportation is available for outings and errands, and we also have a computer center to keep residents connected with friends and family. Our dining room offers restaurant-style dining with delicious meals prepared by our skilled culinary team. Additionally, there is a fitness room and wellness center available for residents to maintain their physical health.
The living spaces at Gateway Rehabilitation and Healthcare are fully furnished, providing a comfortable and home-like atmosphere. Each resident enjoys the privacy of their own bathroom, ensuring convenience and dignity. For those who enjoy outdoor activities, we have a garden and outdoor space where residents can relax and enjoy fresh air.
We provide comprehensive care services tailored to each resident's individual needs. Our staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We offer medication management to ensure residents receive their medications in a timely manner. Special dietary restrictions are accommodated, including diabetes diets.
At Gateway Rehabilitation and Healthcare, we believe in promoting mental well-being through our mental wellness program. Residents can engage in various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities that cater to their interests and preferences.
Our compassionate staff at Gateway Rehabilitation And Healthcare prioritize the safety and happiness of our residents while providing the highest standard of care possible. We also offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
With Wi-Fi/high-speed internet available throughout the community, residents can stay connected online with loved ones and continue to enjoy their favorite digital activities.
We strive to create a warm and inviting environment at Gateway Rehabilitation and Healthcare, where residents can thrive physically, mentally, and socially.
Gateway Rehabilitation And Healthcare is located at 2030 Harper Avenue Nw, Lenoir, NC 28645 in Wilkes County, North Carolina
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