Signature Healthcare Of Kinston

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  • Interior

    A cozy room with orange walls, featuring a comfortable seating area and a computer desk.

  • Building

    A welcoming entrance to a brick building surrounded by trees and landscaping on a sunny day.

  • Architecture

    Entrance to a building with a covered pathway and landscaped garden.

  • Bedroom

    A cozy hospital room with a single bed, orange accent wall, and a bedside tray table.

  • Trees

    Outdoor seating area with chairs and tables under a tree next to a fire pit on a sunny day.

  • Windows

    A tidy dining room with tables covered in green tablecloths and wooden chairs.

  • Garden

    An outdoor patio area with white chairs and tables under the shade of a large tree.

  • Healthcare

    A rehabilitation room equipped with a wheelchair and parallel bars for physical therapy.

Signature Healthcare Of Kinston

907 Cunningham Road, Kinston, NC 28501

For more information about senior living options: (844) 490-3973

3.6 from 50 reviews
5 stars
26
4 stars
7
3 stars
1
2 stars
2
1 stars
14

Skilled Nursing Facility

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    Overall Review of Signature Healthcare Of Kinston

    Pros

    • pro Dad enjoyed rehab sessions and his roommates were perfectly matched with his personality.
    • pro The liaison and social workers were great to work with.
    • pro The staff are great and caring.
    • pro Nikki is an amazing caring caretaker.
    • pro Nikki Jerkins, the Activities Director, deserves a special shout-out for doing an incredible job.
    • pro Nikki, Dominique and Becky were very pleasant and helpful.
    • pro One of the best healthcare facilities around - clean, and the best teamwork.
    • pro The facility is nice and clean, and staffers are helpful and friendly.

    Cons

    • pro The facility is unacceptable, with unswept floors, a smell of unclean air, and a dirty bathroom.
    • pro Residents were lying in their own urine and were ignored by staff.
    • pro Some residents have bedsores and are ignored when calling for help.
    • pro The food is awful, with very few fresh vegetables.
    • pro There was a roach on the ceiling.
    • pro The staff lied about having a 5-star rating.
    • pro There was no empathy from staff when a loved one died.
    • pro The discharging nurse was extremely rude.
    • pro Nurses laughed and talked loudly at the desk, interrupting care.
    • pro Breakfast trays remained in rooms for hours without being cleared.
    • pro One reviewer alleged that a loved one starved to death while at the facility.
    • pro There were reports of poor discharge instructions and medication issues.

    Review

    Across a broad mix of experiences, the reviews about Signature HealthCare in Kinston present a landscape of highs and lows that families navigated during difficult times. For some, the facility became a place of genuine care, progress, and compassionate people; for others, it was a source of frustration, fear, and disappointment. The stories span short rehab stays to multi-week and even multi-month placements, and they touch on everything from daily routines and therapy progress to cleanliness, communication, and end-of-life conversations. Taken together, they paint a complex portrait of a center that some families hold in high regard while others warn potential residents to proceed with caution.

    On the positive side, many reviewers highlighted dedicated staff who went above and beyond to support patients and families. Several accounts praised the rehab program as effective and rewarding, with patients regaining walking ability and reconnecting with activities they enjoy. The importance of a supportive team came through in comments about the liaison and social workers, who were described as great to work with, helping families navigate the system and coordinate care. Specific caregivers received standout mentions: RN Lucy and RN Kelsea were singled out for their excellent care, as was CNA Cat, who were described as "too good to be in a place that has so many issues." Beyond the nursing staff, other team members earned praise for their warmth and efficiency, including Nikki Jerkins, the Activities Director, and the broader group of staff who were described as friendly, caring, and professional. Families who felt safe and well-supported during their loved ones' stays described the environment as welcoming and the care as heartfelt, with a sense that the staff's primary goal was helping patients recover and enjoy a productive day.

    Staff praise was not limited to the clinical team. Several reviews emphasize the human connection and morale-boosting interaction that can make a difference in recovery. Comments like "Everything here was great, the staff did their jobs, I felt comfortable, and I knew what I needed would be done" capture a sense of reliability and reassurance. For some families, the facility's culture of teamwork and the personal investments of employees created memorable, positive impressions - so much so that patients and families felt inspired to advocate for the staff and keep in touch with gratitude after discharge.

    Yet, alongside the positive testimonials, there are recurring concerns that appear across multiple reviews. The most persistent themes center on cleanliness, odors, and overall facility upkeep. One reviewer explicitly described the environment as unacceptable from the moment they walked in, noting an unswept floor, a strong smell of unclean air, and a bathroom with persistent odor. Other accounts mention delays in routine care, such as baths arriving late and beds, walls, and common areas needing attention. In some cases, families took it upon themselves to wipe down areas or remove an unattended breakfast tray that had remained on a bedside table for hours. Such anecdotes point to gaps between staff goodwill and the day-to-day execution of basic care and sanitation.

    On the darker end of the spectrum, several reviews contain accusations of neglect or severe lapses in care. Warnings from other families describe residents lying in their own urine, bedsores being left untreated, and calls for help going unanswered. One particularly alarming note recounts a roach in the room and poor discharge practices, including missing or poorly managed medications and insufficient guidance for families after leaving the facility. These testimonies emphasize fears around patient safety, dignity, and the risk of harm when basic standards of care are not met. The language is strong, with phrases like "DO NOT PUT YOUR LOVE ONES HERE" and comparisons that suggest a perceived failure to meet even minimal expectations.

    The emotional toll of care - or lack thereof - also threads through the reviews. Several accounts recount experiences surrounding a loved one's death, with some families feeling a lack of empathy or poor communication from staff during the dying process and the post-loss period. One reviewer described a nurse asking whether the loved one was going to the morgue or the funeral home, leaving a lasting impression of detachment. Discharge conversations that felt abrupt or disrespectful further intensified the sense that some interactions were more transactional than compassionate. The timing and tone of bad news, as well as the handling of bereavement communications, appear to have left some families profoundly unsettled.

    Dietary issues and nutrition are another area where experiences diverged sharply. A number of reviewers criticized the food quality - describing meals as bland, lacking fresh vegetables, or unappetizing - while another guest praised the dining experience as part of the overall positive impression, noting that the food could be "absolutely amazing" in some cases. The inconsistent quality of meals seemed to mirror the broader inconsistency in experiences, with some patients thriving on rehabilitation while others struggled due to nutritional concerns, weight loss, or the need for alternative food support arrangements after hospitalization.

    Finally, there are broader remarks about administration, billing, and expectations about care. A recurring thread concerns transparency and consistency in communication, particularly around medications, weight changes, and discharge instructions. One reviewer reported being charged after their relative became a Medicaid patient, which contributed to a sense of distrust. Others who had longer stays described a mismatch between their loved ones' needs and the facility's ability to meet them consistently, including frustrations with one or two staff members who did not reflect the overall quality the facility was capable of delivering. The contrasts between "highly capable, caring staff" and episodes of neglect or poor management suggest that outcomes at this center may be heavily influenced by situational factors - who is on duty, how communication flows, and how well the facility maintains its day-to-day operations.

    In sum, Signature HealthCare in Kinston elicits a broad spectrum of experiences. For some families, especially those who encountered committed, compassionate caregivers like the named RNs and CNAs, the facility represents a place where recovery is possible, and where staff go the extra mile to support both patients and relatives. For others, significant concerns about cleanliness, safety, dietary quality, timely care, and empathetic communication overshadow the positive aspects, sometimes leading families to caution others or seek alternatives. The range of perspectives underscores the importance of ongoing quality improvement, consistent staffing, and clear, compassionate communication - especially during transitions, end-of-life moments, and discharge planning. It is clear that when the care team is aligned with a patient-centered approach, the experience can be meaningful and uplifting; when it is not, families are left with lasting, painful memories of what felt like missed opportunities to provide dignity, safety, and genuine care.

    Features

    Housing

    • 106 resident community capacity 106 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Signature Healthcare of Kinston in Kinston, NC is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to maintain their personal grooming needs conveniently onsite. Cable or satellite TV is provided for entertainment purposes, and community-operated transportation ensures that residents can easily access nearby destinations.

    The computer center allows residents to stay connected with family and friends through technology, while the dining room provides a comfortable space for meals prepared by the staff. The fitness room promotes physical activity and wellness among residents, while the gaming room offers opportunities for recreational activities and socializing.

    Outdoor spaces such as a garden provide a serene environment where residents can relax and enjoy nature. Housekeeping services ensure that living spaces are kept clean and tidy, while fully furnished residences offer comfort and convenience. Move-in coordination helps ease the transition into the community.

    Private bathrooms provide privacy and independence, while restaurant-style dining ensures that meals are enjoyable experiences. A small library offers a quiet place for reading and relaxation. Telephone access keeps residents connected with loved ones, and non-medical transportation arrangements make it easy for them to attend various appointments.

    Additionally, Signature Healthcare of Kinston boasts a wellness center that focuses on promoting overall health and well-being among its residents. Wi-Fi/high-speed internet enables connectivity with the digital world.

    In terms of care services, the community offers 24-hour call system and supervision to ensure round-the-clock assistance when needed. Trained staff provide help with activities of daily living such as bathing, dressing, transfers, meal preparation, medication management, special dietary restrictions like diabetes diet, as well as mental wellness programs tailored to individual needs.

    Scheduled daily activities help keep residents engaged and entertained. Concierge services are available to assist with any additional needs or requests. Fitness programs promote physical health and mobility. Planned day trips offer opportunities for exploration outside of the community, and resident-run activities allow individuals to contribute to the community's vibrant social life.

    Signature Healthcare of Kinston is a warm and inviting assisted living community that strives to provide a comfortable, supportive, and enriching environment for its residents.

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