White Oak of Kings Mountain

Pros

• The facility provided her mom with the best medical care imaginable.
• The administration, nursing, CNAs, and social workers were exceptional.
• The facility and its staff are one of a kind; they are amazing, and residents feel the love from everyone who walks through the door.
• The patients look clean and happy, and the facility is clean with staff who have great attitudes.
• The mom receives the best care available, and the staff are highly trusted.
• The care, nourishment, therapy, proper medications, and excellent communication from administration and nurses enabled him to thrive.
• The staff are excellent and caring.

Cons

• The Memory Care Unit is described as "more like a prison," with poorly trained, unprofessional, and overworked staff, and an administration that is unresponsive, rude, and profit-driven.
• The facility is accused of abuse and neglect and is urged to be shut down and investigated.
• Residents are said to be not fed or hydrated properly, with cases of neglect leading to dehydration, malnutrition, and pressure sores.
• The staff are described as overworked and underpaid, with poor communication and some employees refusing to share information or even threatening police action.
• Covid-19 safety measures are criticized as ineffective, with visitation restricted and a relative believing they contracted Covid at the facility.
• Laundry issues are reported, including lost clothes and a lack of reimbursement, suggesting mismanagement.

Review

This community is best suited for families seeking solid, short- to mid-term skilled nursing care and rehabilitation, delivered by a capable, hands-on staff in a clean, activating environment. Multiple families describe effective therapy, attentive nursing, and reliable administration that can support recovery and steady daily routines. When care goals center on strong rehab outcomes, consistent meals, and a supportive social atmosphere, White Oak of Kings Mountain tends to meet those needs well. A notable pattern is the value placed on hands-on oversight by families who can engage regularly to help ensure progress and maintain a clear line of communication with caregivers and therapists.

That said, there are clear reasons some families should look at alternatives. Memory care, in particular, raises red flags for several reviewers, who call the unit poorly trained, overworked, and insufficiently responsive to residents' needs. There are repeated complaints about communication gaps, abrupt or inconsistent information, and concerns about the level of supervision for residents with dementia. Other critiques touch on morale and pay pressures that appear to cascade into patient care, as well as isolated incidents of neglect or mismanagement. For families unable - or unwilling - to visit frequently, these patterns become significant risk factors.

The strongest positives - the clean environment, robust staffing on many shifts, good nutrition and meals, and a responsive administration - do offset some of the downsides when there is active family involvement. Reports of well-maintained facilities, pleasant dining experiences, and meaningful activities suggest a setting where residents can thrive with appropriate oversight. Rehabilitation outcomes, especially when therapy teams are engaged and communications are clear, reinforce the idea that the center can deliver meaningful progress. In short, the care quality can be excellent in the right moments and under proactive caregiving.

The decisive concern centers on consistency and oversight. To consider this community, families should verify staffing stability, especially on evenings and weekends, and obtain a transparent picture of the dementia care approach, daily routines, and how behavioral changes are managed. Prospective residents should insist on current, written care plans with regular progress notes and a clear escalation path if concerns arise. Laundry and personal item handling, as described in some accounts, also require explicit procedures and accountability. Without rigorous family engagement and strict internal checks, the risk of lapses becomes nontrivial.

For families touring the campus, concrete steps will illuminate fit. Observe the interaction style of nurses and aides with residents, particularly around meals, bathing, and mobility assistance. Ask to review recent activity schedules, rehab therapy plans, and the frequency of family updates. Inquire about dementia-specific training, staff-to-resident ratios, and how the administration addresses complaints. Request a trial period or a detailed discharge plan if rehab is the objective, and confirm how incidents are documented and resolved. These can distinguish a generally solid facility from one where the care standard may drift without constant oversight.

Ultimately, White Oak of Kings Mountain serves best those who emphasize rehabilitation success and a welcoming, actively managed environment - and who can commit to regular family involvement to sustain high care standards. It is less well-suited for families seeking low-maintenance, fail-proof long-term dementia care or for those unable to maintain consistent oversight, given the variability described in reviews. If choosing this community, approach it with a clear plan: ensure staffing assurances, demand transparent care documentation, and prepare to advocate vigorously for consistent, attentive care. For many, that combination can yield rewarding outcomes; for others, a facility with steadier dementia programming and stronger guardrails may prove worth exploring.

Parks

• Patriots Park (0.7 miles)
• Holly Oak Park (10 miles)
• Field Day Park (17.4 miles)
• York Recreational Park (18.5 miles)

Restaurants

• Chick-Fil-A (9.9 miles)
• Cook Out (10.4 miles)
• Burger King (10.6 miles)
• McDonald's (10.6 miles)
• Taco Bell (10.7 miles)
• Wendy's (10.8 miles)
• Pancake House (10.9 miles)

Physicians

• Dr Elliott (11.7 miles)
• Carolina Pediatric Center (11.7 miles)
• Caromont Imaging Services (12.1 miles)
• Prater Michael Dr Orthocarolina Gastonia Gastonia (12.3 miles)
• The Hand Center Of The Carolinas Pa (12.3 miles)
• Caromont Family Medicine (12.4 miles)
• Caromont Heart (12.5 miles)

Pharmacies

• Peoples Pharmacy (11.7 miles)
• CVS Pharmacy (12.3 miles)
• CVS Pharmacy (14.4 miles)
• Allen Drug (16.7 miles)
• CVS Pharmacy (16.8 miles)
• Shiv Pharmacy (17 miles)
• Walgreens (17.6 miles)

Places of Worship

• Riverview Baptist Church (14.1 miles)
• Southern Baptist Convention (17.4 miles)
• Encounter Church (18.2 miles)
• South Point United Methodist Church (18.7 miles)
• Cornerstone Baptist Church (19.6 miles)
• Providence Baptist Church (19.8 miles)

Cafes

• Floyd & Blackie's (16 miles)
• Starbucks (17.5 miles)
• The Garden Cafe (18.2 miles)

Hospitals

• Ucmc Icu (19 miles)
• Mary Black Health System-Gaffney (19 miles)
• Upstate Carolina Medical Center (19 miles)