White Oak of Kings Mountain

Pros

• The facility provided her mom with the best possible medical care.
• The staff—from administration to CNAs to social workers—delivered exceptional care for her mom.
• The team at this facility is one of a kind, and the residents feel love from everyone who walks through the door.
• The facility looked clean and the patients appeared happy, with staff showing great attitudes.
• Her mom receives the best care available, and the staff are trusted and outstanding.
• The care, nourishment, therapy, appropriate medications, and clear communication helped her dad thrive.
• White Oak Manor has a caring staff that takes good care of residents, with plenty of activities and friendly interactions.
• There is a cat named Tiger that brings warmth and life to the place, and the residents love him.

Cons

• The care was poor when the grandmother fell, leaving a bleeding head wound and a delayed hospital transfer.
• The staff did not call the family for an hour and were not going to send her to the hospital.
• The reviewer wouldn’t trust this place with anyone, not even a hamster.
• The Memory Care Unit is described as a prison with poorly trained, unprofessional, and overworked staff and an unresponsive administration.
• There were serious claims of neglect and abuse during Covid, including dehydration, malnutrition, and pressure sores.
• The facility was accused of unprofessional conduct, such as hanging up on a relative and withholding information about a resident.
• Laundry was mishandled, with clothes lost and no reimbursement offered.
• Visitation restrictions during the Covid pandemic were not properly enforced, raising concerns about safety and exposure.
• The staff were described as overworked and underpaid, exacerbating care quality issues.

Review

White Oak Manor in Kings Mountain is best suited for families that want a clean, active, and engaging environment where rehabilitation and daily care can be solid if the staffing is stable and well-supported. It rewards residents who respond to structured routines, social activities, and attentive, personable caregivers. When teams are fully staffed, the facility can deliver meaningful engagement, dependable meals, and meaningful therapy progress. For families prioritizing a bright, home-like atmosphere with reliable housekeeping and an emphasis on daily life, White Oak can be a good fit, provided that turnover is managed and oversight remains consistent.

However, this community is not the right match for all. Alternatives should be strongly considered for loved ones requiring high-security memory care, constant medical oversight, or exceptionally reliable emergency response. Several reviews describe a memory care environment that feels undertrained and overextended, with administration perceived as unresponsive and profit-driven. Families who cannot visit frequently or who need unwavering, proactive communication, rapid issue resolution, and transparent care planning may decide elsewhere. Those with dementia or complex clinical needs, where lapses in basic care or timely intervention could have serious consequences, should scrutinize other options before committing.

The most persuasive positives center on cleanliness, comfort, and genuine caregiver warmth. Multiple accounts praise well-kept facilities, nicely updated rooms, and the sense that residents are clean, well-groomed, and engaged. Staff across disciplines, including CNAs, nurses, social workers, and therapists, are repeatedly described as caring and dedicated, with several families reporting meaningful improvements in their loved ones' mood and function after rehab or therapy stays. Families also highlight active programming, social interaction, and consistent communications from some team members, all of which help residents feel safe and occupied. In short, when staffing aligns with demand, the picture can be very favorable.

The downsides, by contrast, are severe enough to compel a cautious stance. The most important red flags involve patient safety and care responsiveness: reports of delayed calls during emergencies, inadequate monitoring, and situations where a resident was left wet, underfed, or inadequately hydrated for extended periods. A handful of reviews describe frightening neglect, particularly in memory care or during more vulnerable periods, with some families feeling that administration was unresponsive or obstructive to family involvement. Other consistently mentioned drawbacks include underpaid, overworked staff, limited weekend coverage, and a single driver for outings or appointments, all of which can compound risk for medical or hydration needs and create gaps in supervision. Laundry losses and disputes over reimbursements further erode confidence in day-to-day operations for some families.

The balance between pros and cons hinges on staffing realities and oversight intensity. When White Oak runs at strong staffing levels with attentive accountability, the positive elements, cleanliness, engaging activities, good meals, and competent therapy, can offset many concerns and yield solid outcomes, including meaningful rehabilitation and a higher quality of daily life. Yet the most troubling narratives underscore how quickly good care can fray in a high-demand setting: delayed reporting of injuries or illnesses, inconsistent communication with families, and reports of dementia care that resembles neglect rather than nurturing. Those dynamics suggest that the same facility can deliver both markedly better and significantly worse experiences, depending on how well leadership translates staffing into reliable, continuous care.

For families evaluating options, concrete steps matter. Ask for recent staff-to-resident ratios and CNA turnover rates, and request to see the schedule for weekend coverage and administrator accessibility. Probe the memory care unit specifically: what training, supervision, and daily oversight exist? Demand examples of care plans, medication management reviews, hydration and nutrition monitoring, and a transparent method for reporting concerns to families. Inspect the dining and activity calendars, and verify how laundry is handled, with a clear policy on lost items and reimbursement. If possible, spend time with current residents and their families to gauge day-to-day interactions and the responsiveness of the care team. Check recent survey results and ask about incident-tracking processes to understand how problems are identified and corrected.

In the end, White Oak Manor Kings Mountain can be a strong choice for families who can couple visits with vigilant oversight and who prioritize a lively, clean, and hopeful environment when staffing holds steady. For those whose loved one requires robust memory care oversight, consistent medical responsiveness, or seamless, transparent family communication, alternatives with demonstrated reliability in those areas warrant serious consideration. The facility’s best-case scenario, well-staffed, compassionate care that supports rehabilitation and daily living, exists, but it rests on whether daily operations can sustain that level of attention over time. A deliberate, evidence-based inquiry now will determine whether this community becomes a durable home or a short-term stay with avoidable risks.

Parks

• Patriots Park (0.7 miles)
• Holly Oak Park (10 miles)
• Field Day Park (17.4 miles)
• York Recreational Park (18.5 miles)

Restaurants

• Chick-Fil-A (9.9 miles)
• Cook Out (10.4 miles)
• Burger King (10.6 miles)
• McDonald's (10.6 miles)
• Taco Bell (10.7 miles)
• Wendy's (10.8 miles)
• Pancake House (10.9 miles)

Physicians

• Dr Elliott (11.7 miles)
• Carolina Pediatric Center (11.7 miles)
• Caromont Imaging Services (12.1 miles)
• Prater Michael Dr Orthocarolina Gastonia Gastonia (12.3 miles)
• The Hand Center Of The Carolinas Pa (12.3 miles)
• Caromont Family Medicine (12.4 miles)
• Caromont Heart (12.5 miles)

Pharmacies

• Peoples Pharmacy (11.7 miles)
• CVS Pharmacy (12.3 miles)
• CVS Pharmacy (14.4 miles)
• Allen Drug (16.7 miles)
• CVS Pharmacy (16.8 miles)
• Shiv Pharmacy (17 miles)
• Walgreens (17.6 miles)

Places of Worship

• Riverview Baptist Church (14.1 miles)
• Southern Baptist Convention (17.4 miles)
• Encounter Church (18.2 miles)
• South Point United Methodist Church (18.7 miles)
• Cornerstone Baptist Church (19.6 miles)
• Providence Baptist Church (19.8 miles)

Cafes

• Floyd & Blackie's (16 miles)
• Starbucks (17.5 miles)
• The Garden Cafe (18.2 miles)

Hospitals

• Ucmc Icu (19 miles)
• Mary Black Health System-Gaffney (19 miles)
• Upstate Carolina Medical Center (19 miles)