Edu Care

Pros

• From start to finish, Brian was super friendly, professional, and easy to work with.
• Brian Carlton was very professional and made the buying experience pleasant.
• Emmanuel hooked customers up with a beautiful GTI, no pressure, always helpful.
• Emmanuel in sales was great; he was kind and knowledgeable.
• The Service Manager, Mr. James, and his Service Team went above and beyond to make sure the car was serviced properly.
• Mr. James and his Service Team were professional, courteous, and friendly.
• Charles Yourse was great to work with to get an ID Buzz.
• These guys are awesome.

Cons

• Flow Volkswagen Greensboro charged him $244 for a $3.22 fuse and listed it as labor.
• He believes Flow Volkswagen Greensboro is dishonest because of the charge by the service advisor.
• He waited over two hours for fluids to be checked and tires rotated, and the service desk seemed unhelpful.
• The first servicing experience was a disappointment and the service was the opposite of what was promised.
• He was charged over $600 for an ignition lock cylinder replacement he did not want, with only minor discounts on the actual repair he did want.
• He spent almost $1,000 on a repair that would have cost under $400 if the correct issue had been addressed first.
• Warranty service left him with nothing completed after multiple visits, showing no concern for his time.

Review

Flow Volkswagen of Greensboro seems to be a place where many customers come away with strong positive impressions of the people who work there, especially in the sales and service departments. A recurring pattern in the testimonials is praise for friendly, low-pressure, and highly supportive sales experiences. People repeatedly remark that they were treated with respect, were kept comfortable throughout the process, and felt that the staff truly listened to what they were looking for. In several stories, the sales team helped customers move smoothly from test drive to decision, turning what could be a stressful experience into something straightforward and even enjoyable.

Among the sales staff, Brian stands out as a standout figure in multiple accounts. Several reviewers credit him with making the car-buying process amazingly easy and stress-free. They recount that Brian was friendly, professional, and thorough from start to finish, helping them find the right vehicle - whether a 2024 Jetta, a 2025 Atlas, or a new ID. One reviewer described Brian as someone who made the overall experience feel seamless and pressure-free, while others noted that Brian's guidance and demeanor helped them come away with the exactly right car for their needs. Emmanuel is another name that repeatedly appears as a knowledgeable, patient, and helpful consultant who contributed to a smooth buying experience, including helping customers get into sports models like the GTI and assisting with ID4 purchases.

The dealership's reputation for service also comes through clearly in many testimonials. Donavan Lofton is highlighted for going above and beyond in customer care, with notes about feeling like a VIP and having someone who genuinely cares. One reviewer even mentions Donovan offering to come to a hospital to pick up a car, an example of the kind of personalized service that left a lasting impression. Jo and other members of the service team are also described as consistently treating customers well, reinforcing a broader sense that the service department aims to balance quality work with a compassionate, respectful approach. The Service Manager, Mr. James, receives specific praise for professionalism, courtesy, and a noticeable commitment to making sure service tasks are completed properly. Several accounts emphasize that the service team is friendly and diligent, contributing to a generally positive impression of the Flow VW Greensboro service experience.

Financing and the overall dealership atmosphere also come up positively in multiple stories. Reviewers recall discussions with Ron Parsons about getting approvals and financing done efficiently, with some noting that the team accepted questions and worked toward clear, understandable outcomes. There are mentions of Stuart (Staurt) who contributed to a professional and stress-free encounter, and of a financial manager who was understanding and cooperative during the process. Several customers highlight how the staff made them feel welcomed and supported throughout the purchase journey, with descriptions of a seamless, "no-pressure" climate that allowed them to focus on choosing the right car rather than battling for a deal. Concerns about price were said to be minimized by fair pricing practices, and some buyers felt the dealership offered good value, sometimes even cheaper than comparable European repair options.

Not every review is without caveat. One detailed post describes a disappointment in the service intake process and a costly outcome. According to that account, a tow-in revealed that a missing fuse (labeled #15) controlled the gear selector, which prevented the car from shifting out of Park. The customer claims the repair was extremely simple - a fuse replacement - and that the charge of $244 was improperly categorized as labor rather than a small component cost (roughly $3.22). The reviewer contends that this misclassification inflated the bill and suggests the vehicle would have benefited from a more careful initial check. This same account also hints at a broader concern about a separate experience where a simple ignition-related repair led to a much larger bill and unnecessary work, underscoring how one or two missteps in the service process can color a customer's overall view.

Another segment of feedback discusses warranty service experiences, where the sentiment is mixed. A few reviews describe parts of the warranty process as time-consuming or inconsistent, with some customers noting delays or multiple visits required before the work they needed was completed. Yet even within those critiques, the same reviews underscore the presence of courteous staff, a willingness to address concerns, and a general sense that the dealership aims to take care of customers. Overall, the consensus for many is that the Flow Volkswagen of Greensboro team has a strong foundation of friendly faces, attentiveness, and a genuine drive to help - whether the customer is buying a car, navigating a loan, or seeking maintenance and repairs.

In sum, the impression left by these multiple accounts is that Flow Volkswagen of Greensboro is a dealership with a deeply customer-centric ethos, especially in sales and service. The praise for individuals like Brian, Emmanuel, Donovan, Jo, and James, along with the broader praise for the overall atmosphere - where staff members strive to be helpful, transparent, and accommodating - creates a portrait of a place where many customers feel valued and supported. While there are isolated concerns about billing accuracy and certain service decisions, the overwhelming sentiment across the reviews is that Flow Volkswagen of Greensboro delivers strong, mostly highly positive experiences: friendly people, thorough assistance, fair pricing expectations, and a generally smooth path from shopping to ownership or maintenance. For many buyers and owners, this dealership remains a trusted option where positive personal connections - fueled by dedicated staff - play a central role in their automotive journey.

Restaurants

• Spare Time Greensboro (0.1 miles)
• Cook Out (0.5 miles)
• Panda Express (0.6 miles)
• Golden Corral (0.8 miles)
• Cracker Barrel (0.8 miles)
• Steak 'n Shake (0.9 miles)
• Chick-Fil-A (1 miles)

Pharmacies

• Walmart Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (2.3 miles)
• Panera Bread (3.5 miles)
• Caribou Coffee (4.8 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.4 miles)

Theaters

• AMC CLASSIC Greensboro 18 (1.9 miles)
• Regal Palladium & IMAX (3.3 miles)
• Regal Greensboro Grande & RPX (4.5 miles)

Physicians

• Guilford Family Dentistry (2 miles)
• Eagle Family Medicine (3 miles)
• Greensboro Imaging (3.5 miles)
• Eagle Family Medicine At Triad (3.8 miles)
• Greensboro Orthopaedics (4.7 miles)
• Greensboro Orthopedics (4.8 miles)
• Northwest Pediatrics (4.9 miles)

Places of Worship

• Lindley Park Baptist Church (3.6 miles)
• Christ United Methodist Church (4 miles)
• Pinecroft Baptist Church (4.7 miles)
• Immaculate Heart of Mary Catholic Church (6.2 miles)
• South Plainfield Friends Meeting (18.6 miles)

Hospitals

• Bethany Cardiology (4 miles)
• Wake Forest Univ Bapt Med Center (19.5 miles)

Parks

• Union Cross Park (12.7 miles)
• Salem Lake Trail (15.9 miles)