Universal Health Care - Fletcher
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Information last verified:
86 Old Airport Road, Fletcher, NC 28732
For more information about senior living options: (844) 490-3973
The staff are super friendly and the facility is beautiful inside and out, and they treat their patients like family. The staff are kind, caring, and compassionate, and they treat each resident like family with the care and understanding they deserve. The staff are friendly, patient, and professional, and they make sure residents feel taken care of and comfortable. The rehab program is great, and the staff are attentive, helping residents recover faster than expected. The homey environment and delicious home-style meals are complemented by a completely professional and attentive staff. The facility offers a beautiful nature view from every resident's room, reflecting a caring overall plan. The staff feel like family, and residents are treated with dignity, love, and cheerfulness. The staff were awesome and went above and beyond to meet residents' needs. The place is clean and neat, with quick, efficient, friendly service and a wonderful front desk. The staff are top notch, very caring, and ensure residents' needs are met.
They do not care for their patients and they yell at patients, and they don’t report injuries to families. They are understaffed, making residents feel like burdens. Medications are frequently missed, late, or run out. The facility is dirty, with bathrooms that are often unclean and lacking supplies. Equipment is broken or missing, including beds and wheelchairs. The staff are inattentive and unresponsive, ignoring call buttons for hours. They drugged a patient and fought with him when he was noncompliant. Family communication is poor; updates are not provided and calls are not returned. The admissions staff lied about options, causing unnecessary trips for families. They left a patient dirty and disheveled at discharge, with belongings missing. Basic care is neglected; residents are not fed on time or cared for properly. The facility is poorly managed and disorganized; it is described as in disarray.This community is best suited for seniors who are pursuing short-term, objective-focused rehabilitation or a transitional stay where recovery momentum and daily activities are valued highly. The strongest case is for post-acute rehab patients who need on-site physical therapy, nursing support, and a structured routine delivered in a warm, “home-like” atmosphere. Families that prize compassionate, attentive staff who treat residents like family will find substantial reassurance here, especially when recovery and engagement are the priority. It also appeals to those who want an inviting social environment with clear security features, an upbeat activity calendar, and the comfort of on-site amenities designed to support daily living. Long-term custodial care needs, where consistent, hassle-free med administration and relentless staffing stability are non-negotiables, will require caution and likely comparison with other options.
Alternatives deserve serious consideration for anyone who cannot tolerate the risk of recurrent understaffing or inconsistent quality of care. If the priority is predictable, around-the-clock nursing attention with reliable call-light response, or if the family desires unwavering transparency and immediate escalation of concerns, other facilities may be a safer fit. Families of residents with advanced dementia or those who require highly supervised memory care could look elsewhere for more specialized unit staffing and stricter supervision. For those who have endured reports of neglect, medication gaps, or limited physician availability, it is prudent to widen the search and schedule multiple visits to gather firsthand impressions of current operations and leadership responsiveness before deciding.
On the positive side, the strongest advocates highlight a genuinely caring workforce and a culture that feels like a big extended family. The best reviews celebrate staff who are described as patient, kind, and devoted, with therapy teams and activities that keep residents engaged and moving toward recovery goals. Cleanliness and the physical environment are repeatedly praised, sunlit gathering spaces, accessible courtyards, and a layout that supports easy navigation can boost morale and comfort during a stressful rehab journey. For many families, these factors translate to less anxiety about the day-to-day experience, and they help residents form meaningful connections with caregivers, fellow residents, and program staff. When rehab is the objective, these elements can significantly accelerate progress and improve overall well-being.
Yet the overall picture remains mixed where the core long-term risk factors are concerned. Multiple accounts point to ongoing understaffing, occasional delays in call-response, and inconsistencies in daily routine delivery, including timely medication management. The most severe testimonials recount prolonged intervals before assistance, gaps in basic self-care tasks, and even administrative missteps that erode trust. In these cases, the pros, personalized attention, warmth, and an active rehab program, do not fully cancel out the cons. The troubling reports about staffing fluctuations and communication breakdowns highlight a waterfront of risk that families must weigh carefully. The presence of strong front-line caregivers can mitigate some concerns, but leadership responsiveness and staffing stability ultimately determine whether the benefits will consistently outweigh the drawbacks.
For families weighing a move, practical due diligence matters. Before committing, request up-to-date staffing metrics, review current nurse-to-resident ratios during peak hours, and observe call-light response patterns during a tour. Probe admissions and discharge procedures to understand how communication is maintained with families, and verify medication management protocols, including back-up plans for shortages. Ask to meet the administrator and the director of rehab to gauge responsiveness to concerns and to hear concrete improvements underway under new ownership. Review state inspection records for the latest citations and corrective actions, and talk with several residents or family members on recent shifts to get a real-time feel for daily life. A trial stay or a short-term placement with a clearly defined exit plan can help evaluate fit without long-term commitment.
Ultimately, Universal Health Care – Fletcher represents a nuanced choice: a facility with undeniable strengths in rehabilitative care, resident engagement, and a warm, supportive milieu, paired with persistent cautions about staffing consistency and operational responsiveness. For families prioritizing recovery outcomes, a vibrant activity slate, and a setting that feels like a caring community, this site can deliver meaningful benefits that translate into faster, more confident rehabilitation and a higher quality of daily life. However, when the decision hinges on unwavering consistency in staffing, prompt communication, and predictable, error-free daily care for a long-term resident, serious consideration and direct comparison with other options are non-negotiable. In the end, this community is a strong contender for rehab-focused stays but requires careful vetting and a clear plan to ensure the realities on the ground align with the hoped-for standard of care. Families that document clear expectations, insist on transparent reporting, and demand reliable staffing will be best positioned to leverage the facility’s strengths while safeguarding against its vulnerabilities.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fletcher in Fletcher, NC is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community is fully furnished and provides a comfortable and home-like environment for seniors.
Residents can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, gaming room, small library, fitness room, and outdoor space including a garden. Wi-Fi/high-speed internet is also available throughout the community for residents to stay connected with their loved ones.
Meals are served restaurant-style in the dining room, with special dietary restrictions accommodated. The kitchenette in each unit allows residents to prepare their own snacks or small meals if desired. Housekeeping services ensure that the living spaces are clean and well-maintained.
The care services provided at Fletcher include 24-hour call system and supervision for round-the-clock support and assistance. Trained staff members are available to help with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper administration of medications.
The mental wellness program focuses on promoting emotional well-being among residents. Additionally, transportation arrangements can be made both for non-medical purposes as well as transportation to doctors' appointments.
Fletcher also offers a variety of activities designed to engage residents socially and physically. Concierge services are available for personalized assistance, while fitness programs aim to promote health and well-being. Planned day trips provide opportunities for exploration outside the community, while resident-run activities encourage socialization among peers. Scheduled daily activities keep residents active and entertained.
The location of Fletcher further adds convenience as there are two parks, six pharmacies, five physicians' offices, seven restaurants, one nearby transportation option, and one place of worship close by.
Overall, Fletcher in Fletcher, NC is a vibrant assisted living community that strives to enhance the quality of life for its residents through its amenities, care services, dining options, and engaging activities.
This part of Fletcher, North Carolina offers a convenient location with various amenities nearby. There are multiple pharmacies within a few miles for easy access to medications and healthcare needs. Several physicians' offices are also located within close proximity, providing convenient medical care options. Restaurants ranging from casual dining to upscale cuisine can be found nearby, catering to various tastes. The area is well-connected with transportation options, including the Asheville Regional Airport just 2.1 miles away. Parks and places of worship are easily accessible for leisure and spiritual needs. Additionally, there are hospitals within a short driving distance for any urgent medical concerns. Overall, this part of Fletcher provides a mix of convenience and accessibility for seniors looking for a comfortable living environment with essential services nearby.
Universal Health Care - Fletcher is located at 86 Old Airport Road, Fletcher, NC 28732 in Henderson County, North Carolina
Universal Health Care - Fletcher on seniors.fyi includes 12 photos including images showing windows, landscaping, interior, trees, indoor plants, pathway, bedroom, porch, and more.
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Interior
Outdoors
Decor
Building
Architecture
Bedroom
Windows
Seating Area
Outdoor
Exercise Equipment
Indoor Plants
