Universal Health Care - Fletcher

Pros

• The homey environment and delicious home-style meals at Universal Healthcare are highly appreciated by residents and their families.
• Every resident enjoys beautiful nature views from their rooms, reflecting a caring overall plan for the facility.
• The staff demonstrates professionalism and attentiveness, providing excellent care to residents.
• Many visitors found the sales manager to be informative and welcoming, creating a positive first impression of the facility.
• Residents appreciate the variety of activities offered, such as crafts, parties, and entertainment from outside groups.
• The facility is noted for its cleanliness and well-maintained common areas, contributing to a pleasant living environment.
• In-house services like physical therapy, occupational therapy, and beauty treatments enhance the quality of life for residents.
• Some families report that their loved ones improved in health and spirits due to the positive atmosphere and good food provided at Universal Healthcare.

Cons

• The staff exhibited a largely inattentive and unresponsive demeanor, leading to dissatisfaction with the care provided.
• Unnecessary charges from unwarranted and unauthorized doctor appointments and physical therapy were incurred during the stay.
• One reviewer described the facility as having a dirty environment, with families expected to change bed linens for their loved ones.
• The ambassador assigned during Covid did not fulfill their responsibilities, failing to communicate updates or show up for scheduled visits.
• There were significant delays and miscommunication regarding discharge procedures, causing frustration and distress for family members.
• Some found the memory care unit unimpressive compared to other facilities toured in the area.
• Despite some positive experiences reported, there were concerns raised about understaffing impacting overall patient care.
• Items belonging to patients went missing upon discharge, raising concerns about inventory management at the facility.

Review

Universal Healthcare facilities have garnered varied reviews from families seeking care for their loved ones, revealing a complex tapestry of experiences characterized by moments of exceptional care alongside significant disappointments. For some, the facility exudes a warm, homelike atmosphere that is enhanced by the quality of food offered—described as delicious and reminiscent of home-cooked meals. A notable aspect appreciated by residents and families alike is the thoughtful design of the complex, which ensures every resident enjoys beautiful views of nature from their rooms. Such considerations highlight an apparent commitment to creating a nurturing environment for those in their care—something not often found in other healthcare facilities.

However, despite these positive aspects, many reviewers voiced serious concerns regarding staffing levels and responsiveness from the employees. Multiple accounts described understaffing as a chronic issue within Universal Healthcare. This lack of adequate personnel translated into feelings of neglect among both patients and their families, leading to instances where residents were left unattended for extended periods. One review recounted how a patient requiring assistance was left in a wheelchair until discomfort became unbearable—a disheartening reflection on the facility's prioritization and allocation of care resources.

Moreover, cleanliness emerged as another area for improvement. Several family members reported consistently dirty rooms and insufficient attention to basic hygiene standards. In a particularly troubling case, one reviewer noted they were expected to handle changes in bedding themselves, raising questions about the overall management practices within the facility. Such experiences starkly contrast with those who found dedication among some staff members who demonstrated compassion and professionalism despite being stretched thin.

Communication also proved problematic at Universal Healthcare. Families expressed frustration over the lack of proper updates during critical times such as hospitalizations or discharge processes. The experience detailed by one family highlighted not only poor communication but also misinformation provided by designated staff ambassadors who were supposed to maintain contact with families during their loved ones' stays. These incidents contributed significantly to an untrustworthy atmosphere, leaving families feeling unsupported at what is usually an incredibly vulnerable time.

Conversely, there are several testimonials praising specific staff members who went above and beyond to provide excellent care. Individuals like Lynn C., one remarkable employee singled out for her dedication, made significant impressions on families navigating challenging situations. However, these commendable efforts seemed overshadowed by systemic issues throughout the organization that led many to question whether they could entrust their loved ones into Universal's care.

Ultimately, while some reviews speak positively about certain aspects of Universal Health Care—such as engaging activities and various amenities like physical therapy services or enjoyable communal spaces—the overwhelming sentiment reveals deep reservations about its day-to-day operations concerning staffing levels and overall attentiveness to resident needs. As suggested in numerous reflections on personal experiences there, prospective clients are strongly advised to meticulously consider all options before choosing this facility for long-term or transitional care needs.

This part of Fletcher, North Carolina offers a convenient location with various amenities nearby. There are multiple pharmacies within a few miles for easy access to medications and healthcare needs. Several physicians' offices are also located within close proximity, providing convenient medical care options. Restaurants ranging from casual dining to upscale cuisine can be found nearby, catering to various tastes. The area is well-connected with transportation options, including the Asheville Regional Airport just 2.1 miles away. Parks and places of worship are easily accessible for leisure and spiritual needs. Additionally, there are hospitals within a short driving distance for any urgent medical concerns. Overall, this part of Fletcher provides a mix of convenience and accessibility for seniors looking for a comfortable living environment with essential services nearby.

Pharmacies

• Ingles Market (0.3 miles)
• Target Pharmacy (2.1 miles)
• Ingles Market (3.8 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.5 miles)
• Ingles Market (4.9 miles)
• CVS Pharmacy (6.8 miles)

Physicians

• Christi G Hunt MD (0.9 miles)
• Arden Family Health Center (3 miles)
• Asheville Dermatology Center (3 miles)
• Asheville Medicine & Pediatrics (3.5 miles)
• Vein Specialist of Carolina Vascular (3.9 miles)
• Biltmore Plastic Surgery (6.3 miles)
• Forest Dermatology (6.6 miles)

Restaurants

• Culver's (1.9 miles)
• Cracker Barrel (2.1 miles)
• McDonald's (3.1 miles)
• Yum Poke Spot (3.5 miles)
• P.F. Chang's China Bistro (4.3 miles)
• One Thirty One Main Restaurant (4.4 miles)
• Tupelo Honey (4.5 miles)

Transportation

• Asheville Regional Airport (AVL) (2.1 miles)

Parks

• Westfeldt River Park (2.5 miles)
• Lake Julian Park (3.5 miles)
• Blue Ridge Parkway (8.7 miles)
• Edneyville Park (9.5 miles)

Places of Worship

• Biltmore Baptist Church (5 miles)

Theaters

• Cinemark (5.1 miles)

Cafes

• Starbucks (5.9 miles)
• Starbucks (7.8 miles)
• Underground Baking Co. (8.7 miles)
• Starbucks (9 miles)

Hospitals

• Mission St Joseph's (7.1 miles)
• Mission Childrens Hospital (7.7 miles)
• Team Member Pharmacy (8.5 miles)
• Pardee Hospital - ICU (8.6 miles)
• Mission Hospital Operating Room (9.8 miles)