Hendersonville Health And Rehabilitation in Flat Rock, NC

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  • Interior

    A group of people engaging in physical therapy exercises with the assistance of therapists in a rehabilitation center.

  • Outdoors

    A heartwarming moment shared among family members enjoying a conversation on a porch.

  • Decor

    A cozy bedroom setup featuring a neatly made bed with soft bedding, a nightstand adorned with a lamp and potted plants, and a wooden tray displaying books.

  • Living Room

    A cozy and stylish living room featuring comfortable seating, decorative plants, and ample natural light.

  • Building

    A peaceful view of a building surrounded by greenery and under a cloudy sky.

  • Kitchen

    A vibrant retro diner kitchen with striking red cabinetry and classic furniture.

  • Fireplace

    Two individuals enjoying a conversation in a cozy lounge setting.

  • Natural Light

    A cozy hospital room designed for comfort, featuring a patient bed with purple bedding and a recliner chair.

Hendersonville Health And Rehabilitation in Flat Rock, NC

Information last verified:

104 College Drive, Flat Rock, NC 28731

For more information about senior living options: (844) 490-3973

3.6 from 43 reviews
5 stars
26
4 stars
1
3 stars
1
2 stars
4
1 stars
11

Overall Review of Hendersonville Health And Rehabilitation

Pros

  • pro The team works like a well-oiled machine, helping both residents and their families.
  • pro The facility is clean, well maintained, and free of strong odors.
  • pro The staff are caring, attentive, and genuinely compassionate toward residents.
  • pro The new administrator is compassionate and actively involved in day-to-day care.
  • pro The Life Enrichment team is awesome, and residents enjoy being outdoors in the pleasant spaces.
  • pro The nursing and rehab staff are highly regarded, with residents feeling loved and well cared for.
  • pro The CNAs are hardworking and appreciated for their dedication.
  • pro The building is beautiful and the grounds are inviting.
  • pro The food is good and there are enjoyable amenities, like ice cream, for residents.
  • pro Families report positive experiences and gratitude for the staff’s efforts.

Cons

  • pro The CNA was unhappy when a family member helped wash and care for the patient.
  • pro A nurse instructed the grandmother to urinate on herself after open-heart surgery.
  • pro Nurse management told the family that with older people you have to be pushy, and offered no apology.
  • pro Staff did not keep track of which nurses entered rooms and did not communicate.
  • pro The rooms were clean, but the food was inedible, with eggs cold and dinner dry.
  • pro The place was filthy and patients were not treated right, with reports of wrong medications given.
  • pro The facility was severely understaffed, leading to long waits for help and slow responses.
  • pro Residents were left in bed for hours and unable to reach the bathroom, resulting in incontinence.
  • pro The facility had poor customer service and prepaid refunds; the reviewer waited months for a refund and was given excuses.

Review

Hendersonville Health and Rehabilitation in Flat Rock is best suited for families that prize a warm, compassionate culture and solid rehabilitation services, especially when oversight from loved ones can be sustained. The facility often earns praise for clean surroundings, attentive aides, and a recovery-focused posture that emphasizes respect and personal attention. Several reviews point to a new administrator and a Life Enrichment team that actively participates in dining, activities, and outdoor programming, creating an environment where residents feel cared for and connected. For families seeking a place where staff genuinely tries to know residents’ histories, preferences, and needs, this community can deliver on that relational dimension. It is a setting where the emotional tone and daily interpersonal dynamics matter as much as the physical space.

At the same time, this community invites careful consideration from families who require consistently top-tier medical oversight and uniform staffing reliability. A recurring theme in the feedback is staffing variability, with reports of under staffing at night and some days when call lights become a source of frustration. Instances of delayed assistance for basic needs, inconsistent medication handling, and tense interactions with some aides raise legitimate concerns for anyone prioritizing predictable, uninterrupted care. There are also notable concerns about roommate pairing, noise from visitors at odd hours, and occasional lapses in housekeeping or dietary quality that can undermine a resident’s sense of safety and dignity. For those who cannot accept such variability, alternatives with stronger RN coverage, steadier night shifts, or tighter quality controls may be preferable.

The facility’s strongest arguments are its rehabilitative strengths and its atmosphere of genuine care. The physical therapy and occupational therapy efforts are repeatedly highlighted as excellent, delivering meaningful progress for residents recovering from surgeries or illnesses. Cleanliness and odor control are frequently cited as standout positives, contributing to a sense of well-being that many families associate with a healing environment. In several accounts, dedicated CNAs deliver attentive, patient-centered support, and several nurses are praised for competence and kindness. The ambiance, well-kept grounds, a welcoming front entrance, and an emphasis on social and therapeutic activities, adds a layer of comfort that can ease a family’s decision during a stressful transition. When care teams function at their best, families report that loved ones feel respected, supported, and engaged.

Yet the cons cannot be dismissed. The most consequential drawbacks are the real risks tied to staffing gaps and episodic care lapses. Long response times for basic needs, gaps in timely medication administration, and occasional reports of rude or disengaged nighttime staff undermine trust in the day-to-day safety net. Food quality, while improved in some reviews, remains inconsistent; at times it veers toward serviceable rather than nourishing, which matters for residents who rely on provided meals. Safety concerns, such as equipment adequacy for bathroom assistance, bed safety, and the handling of dementia or behavior challenges, show up in several critiques. Administrative friction, including complaints about prepayment refunds and communication gaps, further complicates the decision for families already navigating emotionally charged transitions.

Pro and con tension here ends up defining the facility’s practical value. The sturdy rehab program and the compassionate, communication-conscious approach of many staff members can offset, to a degree, the more turbulent shifts in staffing and service delivery. For families actively involved, visiting regularly, communicating clearly with care teams, and monitoring daily routines, the facility can become a reliable anchor for recovery and comfort. Cleanliness and a visible emphasis on resident well-being create a foundation of trust that helps mitigate some risk inherent in a facility juggling fluctuating staffing levels. However, this offset cannot erase the real possibility of delayed care, uneven medication practices, or inconsistent night coverage, all of which have tangible consequences for safety and comfort. The verdict favors a proactive, engaged approach rather than passive reliance on the system.

Enter the practical decision framework: prospective residents should interrogate staffing patterns by shift, request to speak with the night supervisor, and observe call-light response times at multiple times of day. Ask for a transparent tour of the medication administration process, the RN-to-LPN ratio, and the protocol for identifying and addressing urgent needs. Seek details on bed safety equipment, fall prevention measures, and how dementia care is structured to minimize confusion and distress. Inquire about room assignments and roommate matching practices, and probe current activity programming to understand how social and cognitive engagement is sustained. Finally, verify financial policies, particularly refund timelines and the process for addressing billing concerns, to avoid surprises if plans change.

In sum, Hendersonville Health and Rehabilitation offers a compelling blend of clean environs, a genuinely caring staff, and a robust rehab track record that can deliver meaningful healing and quality time with loved ones. It is an especially strong option for families who can provide consistent oversight and who value staff continuity and a person-centered culture. For those requiring near-perfect consistency in nurse availability, medication safety, and nightly care, alternatives with more uniform staffing and tighter clinical oversight may be better suited. The right choice hinges on whether the priority is a healing, human-centric environment, and a family willing to participate actively in daily care, or a facility that promises unerring day-to-day medical predictability with minimal family intervention.

Features

Housing

  • 130 resident community capacity 130 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Asheville Regional (12 miles away) Asheville Regional (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hendersonville Health And Rehabilitation in Flat Rock, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to enjoy pampering and grooming services, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for residents to access off-site activities and appointments, and a computer center allows them to stay connected and engaged in the digital world.

The dining room provides restaurant-style dining with special dietary restrictions accommodated. A fitness room is available for residents to stay active and maintain their physical well-being. The fully furnished apartments offer privacy with private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that the living spaces are clean and comfortable.

For leisure activities, there is a gaming room, small library, and outdoor space where residents can relax and socialize. Scheduled daily activities organized by the community keep residents engaged, along with resident-run activities that allow them to take charge of their own entertainment. Wi-Fi/high-speed internet is available throughout the community for easy connectivity.

In terms of care services, Hendersonville Health And Rehabilitation provides 24-hour call systems and supervision to ensure the safety and security of its residents. Assistance with daily living tasks such as bathing, dressing, and transfers are provided by trained staff members. Medication management is also offered to ensure that medications are taken correctly.

Residents with special dietary needs or diabetes diets are catered to, ensuring they receive appropriate nutrition. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments when needed.

Additional amenities nearby include two cafes, two parks, eight pharmacies, 17 physicians' offices, 22 restaurants, and two hospitals. Overall, Hendersonville Health And Rehabilitation offers a comprehensive assisted living experience with a focus on providing quality care services alongside a range of amenities designed to enhance resident comfort and well-being.

Virtual Tour

Nearby Places of Interest

Restaurants

  • McDonald's (0.6 miles)
  • Bojangles' Famous Chicken 'n Biscuits (0.6 miles)
  • Cracker Barrel (0.7 miles)
  • Haus Heidelberg German Restaurant (2.3 miles)
  • Never Blue (2.5 miles)
  • Hot Dog World (2.5 miles)
  • White Duck Taco Shop (2.5 miles)

Physicians

  • Flat Rock Opticians (1 miles)
  • Rainbow Pediatrics (2.2 miles)
  • The Pain Center of Hendersonville (2.2 miles)
  • Derma Blue Hendersonville (2.3 miles)
  • MyEyeDr (2.8 miles)
  • Blue Ridge Plastic Surgery PA (2.8 miles)
  • Carolina Pediatric Therapy (2.9 miles)

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • Whitley Drugs (2.2 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.8 miles)
  • Economy Drugs (2.9 miles)
  • Walgreens (3.1 miles)
  • Epic Pharmacies (3.3 miles)

Parks

  • Park at Flat Rock (1.3 miles)
  • East Flat Rock Park (1.6 miles)
  • Edneyville Park (7.2 miles)
  • Westfeldt River Park (10.7 miles)
  • Triple Falls (13.4 miles)
  • Dupont State Forest (13.9 miles)
  • Lake Julian Park (14 miles)

Cafes

  • Underground Baking Co. (2.6 miles)
  • Starbucks (2.8 miles)
  • Cafe La Gaule (12 miles)
  • Pisgah Coffee Roasters (13.8 miles)

Hospitals

  • Pardee Hospital - ICU (3.1 miles)
  • Team Member Pharmacy (3.1 miles)
  • St Luke's Hyperbaric & Wound Care Center (12.4 miles)

Transportation

  • Asheville Regional Airport (AVL) (11.3 miles)

Places of Worship

  • New French Broad Baptist Church (14.8 miles)
  • Biltmore Baptist Church (15.3 miles)

Theaters

  • Cinemark (15.6 miles)

Frequently Asked Questions

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