Hendersonville Health And Rehabilitation in Flat Rock, NC
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104 College Drive, Flat Rock, NC 28731
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
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They work like a well-oiled machine, helping clients and their families. The facility is the cleanest around, with a calm, welcoming environment. The employee turnover is very low, signaling strong, respectful treatment of staff and patients. The care is outstanding, loving, personal, and perceptive. The staff are amazing, kind, and attentive to residents and families. The new administrator is awesome and compassionate, actively supporting the team. The Life Enrichment team is fantastic, and residents enjoy the outdoor pavilion. The building is beautifully kept and clean, with a warm, welcoming atmosphere. The staff go out of their way to make families feel at home and informed. The food is good and there are enjoyable amenities like daily ice cream and activities. Residents are greeted at the door by Roxy the Weimaraner, a highlight of the experience.
A nurse allegedly told a family member to urinate on themselves after surgery. The facility was described as filthy and residents were not treated properly. The staff were understaffed, with too few CNAs and no RNs, only LPNs. There were hours-long waits for medication and pain relief due to shortages. Roommate pairing was criticized for placing incompatible roommates. The food was described as inedible and unappetizing. The building reportedly smelled of urine and cleanliness was inconsistent. Some staff were rude and uncaring, raising their voices and neglecting needs. Front desk and administration were unhelpful and failed to address concerns.This community is best suited for families seeking hands-on rehabilitation and genuinely compassionate, relationship-driven care for loved ones who benefit from a strong therapy program and a warm, attentive environment. The facility's clean, home-like atmosphere, low employee turnover, and consistently praised care crews make it a compelling option for post-acute rehab, memory-support needs, and long-term stays where personal connection matters. When care teams truly know residents by name, and therapy teams integrate with families, the experience can feel remarkably reassuring for those facing a difficult transition.
At the same time, several reviews flag reasons to consider alternatives. Staffing variability stands out: some nights and wings are reported as understaffed, with long response times to call bells and occasional gaps in direct nursing oversight. Medication management and consistent monitoring are cited as concerns in a number of accounts, and there are repeated complaints about food quality or inconsistent nourishment. Surface cleanliness and pleasant surroundings appear solid, but pockets of dissatisfaction regarding attention to dignity, timely toileting assistance, and respectful communication persist. For families prioritizing absolute consistency in 24/7 care or highly supervised dementia management, an alternate option may be prudent.
The strongest positives - the "pros" - do real work in offsetting the main drawbacks when the rehab path is the focus. The rehab and therapy teams are repeatedly described as capable, focused, and responsive, with physicians, nurses, CNAs, and therapists delivering visible progress and genuine encouragement. The facility's culture comes through in the staff's willingness to involve families, the presence of a proactive administrator, and the Life Enrichment program that keeps residents engaged outdoors and socially connected. Cleanliness, a well-kept campus, and a dining program that many residents and families praise as satisfactory or better contribute to a sense of stability that can translate into better recovery and mood. In short, for recoveries and ongoing care where kindness and competent therapy can drive meaningful gains, the pros carry significant weight.
Yet the cons cannot be dismissed, because they directly affect daily well-being for anyone relying on steady, attentive support. Under-staffing, especially on night shifts, can lead to delayed assistance, missed help with the bathroom, and frustrated residents and families. Reports of medication errors or delays, inconsistent RN presence, and occasional lapses in communication about care plans or billing create a real risk that trust can erode if expectations aren't managed. The dining experience shows more mixed reviews than not, with some residents thriving on the menu while others describe it as inconsistent; rooming and social dynamics can also complicate comfort, particularly for those with dementia or high needs. These themes emphasize a pattern: excellent moments are common, but reliability and uniformity in care require careful verification.
For families weighing a move, the practical path is to verify executively relevant details before committing. Prioritize a candid conversation about staffing models - how many CNAs and RNs are on each shift, and what responses look like during night hours. Request recent floor-by-floor staffing data, and ask for a direct tour during different times of day to observe how care is delivered. Probe into the care planning process for post-surgical rehab and dementia, the medication administration protocol, and the speed of call-light responses. Finally, review the billing and refund practices, and request a clear, written care plan with benchmarks for recovery and daily expectations. A trial stay or short-term admission can provide a realistic read on consistency and culture before long-term commitment.
In sum, Hendersonville Health and Rehabilitation offers a strong core of compassionate, capable rehab care within a clean, welcoming setting. It serves best those who value a sincere, people-first approach and who can leverage robust therapy to drive recovery or stable long-term living. It is less ideal for families needing unwavering 24/7 nursing oversight, perfectly predictable meals, and flawless daily operations across every shift. For families with such needs, exploring facilities with more uniform staffing, tighter care protocols, and demonstrably consistent outcomes is prudent. If pursuing Hendersonville, demand transparency, meet the administrator, and insist on a concrete plan that aligns daily life with clinical goals.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hendersonville Health And Rehabilitation in Flat Rock, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to enjoy pampering and grooming services, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for residents to access off-site activities and appointments, and a computer center allows them to stay connected and engaged in the digital world.
The dining room provides restaurant-style dining with special dietary restrictions accommodated. A fitness room is available for residents to stay active and maintain their physical well-being. The fully furnished apartments offer privacy with private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that the living spaces are clean and comfortable.
For leisure activities, there is a gaming room, small library, and outdoor space where residents can relax and socialize. Scheduled daily activities organized by the community keep residents engaged, along with resident-run activities that allow them to take charge of their own entertainment. Wi-Fi/high-speed internet is available throughout the community for easy connectivity.
In terms of care services, Hendersonville Health And Rehabilitation provides 24-hour call systems and supervision to ensure the safety and security of its residents. Assistance with daily living tasks such as bathing, dressing, and transfers are provided by trained staff members. Medication management is also offered to ensure that medications are taken correctly.
Residents with special dietary needs or diabetes diets are catered to, ensuring they receive appropriate nutrition. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments when needed.
Additional amenities nearby include two cafes, two parks, eight pharmacies, 17 physicians' offices, 22 restaurants, and two hospitals. Overall, Hendersonville Health And Rehabilitation offers a comprehensive assisted living experience with a focus on providing quality care services alongside a range of amenities designed to enhance resident comfort and well-being.
Hendersonville Health And Rehabilitation is located at 104 College Drive, Flat Rock, NC 28731 in Polk County, North Carolina
Hendersonville Health And Rehabilitation on seniors.fyi includes 10 photos including images showing interior, decor, flag, bedroom, natural light, living room, exercise equipment, fireplace, and more.
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Interior
Outdoors
Decor
Living Room
Building
Kitchen
Fireplace
Natural Light
