Universal Health Care & Rehab in Concord, NC
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430 Brookwood Avenue Ne, Concord, NC 28025
For more information about senior living options: (844) 490-3973
The center has kind staff and strong leadership. The staff are welcoming and eager to answer questions. Residents are engaged in activities and appear cozy and happy. The new administrator is giving 100 percent to make things better. Jessica from HR is helpful and pleasant to talk with. The CNAs and nurses are nice to the residents. The activities director, Coleen, keeps residents motivated and enjoying life. The facility is described as having a great environment with wonderful staff.
The CNAs and nurses were not attentive or caring, often ignoring patient needs. The facility is dirty and poorly maintained, with peeling walls and flies. There is a strong urine odor in the parking lot, indicating poor cleanliness. The center is severely understaffed, leaving residents without adequate care. The meals are described as terrible, with low-quality food. There are safety concerns in the hallways, including boxes creating fire hazards and cigarette smoke entering the building. A reviewer alleged a HIPAA violation by a social worker and significant privacy concerns. Phone access to staff is poor, with calls often unanswered and questions going unanswered. One reviewer suggested the facility should be shut down until issues are addressed.Universal Health Care & Rehab in Concord is best suited for families seeking a straightforward post-acute or short- term rehab option with modest medical needs, provided there is active family involvement to supervise and advocate for care. The community can work for residents who benefit from structured activity, approachable staff, and a leadership push toward improvement, but it is not ideal for someone requiring constant nursing attention, unwavering reliability, or a pristine, care?intense environment. In practice, this setting rewards engaged oversight and patience, delivering practical rehabilitation when expectations are managed from the outset.
Those considering alternatives include families with loved ones who need round?the?clock monitoring, significant cognitive or mobility challenges, or stringent cleanliness and odor controls. Prospective residents with high fall risk or wandering tendencies may find supervision and safety gaps challenging. If a seamless, consistently responsive experience is non?negotiable, or if environmental quality - odor control, spotless walls, and unobstructed common areas - must be reliably top?tier, other options should be explored. For long?term care with heavy daily support needs, this site may not consistently deliver.
On the plus side, certain reviewers describe genuine warmth from staff and a fresh leadership momentum aimed at turning things around. The new administrator is portrayed as earnestly trying to elevate operations, and the activities director is praised for keeping residents motivated. In some short rehab stays, nursing and therapy teams are noted as friendly and capable, and the overall demeanor in moments of good leadership can produce meaningful engagement and improvement. These positives demonstrate what the facility can achieve when staffing and supervision align with a clear improvement plan.
Yet the core concerns recur with troubling frequency. Understaffing translates into delayed assistance, missed patient needs, and frustration among residents and families. Cleanliness and maintenance appear to be inconsistent, with reports of peeling walls, cluttered hallways, and odors that permeate shared spaces. Food quality is described as variable, and care lapses - such as lost clothing, mismanaged laundry, and rushed or inattentive service - undercut trust. There are alarming anecdotes about safety, including boxes obstructing corridors and staff distracted by personal devices, with at least one account of a resident not receiving timely help while staff discussed private matters. Taken together, these patterns suggest real risk when daily care hinges on overstretched teams.
For families evaluating this facility, concrete, current assurances are essential before admission. Request up?to?date staffing levels, CNA-to?patient ratios, and a guaranteed, documented response protocol for urgent needs. Insist on a direct point of contact for unresolved concerns and demand a written improvement plan tied to the current leadership. Review recent state inspections and ask to tour with a critical eye for cleanliness, odor control, and tangible safety measures. If long?term stability and uninterrupted, high?quality daily care are priorities, this site warrants caution and comparison against stronger options.
Bottom line: Universal Health Care & Rehab presents a possible path for short rehab and meaningful interactions when leadership actively drives change. The strongest assets lie in engaged staff at times, structured activities, and moments of sincere care from some teams. The darker reality is persistent staffing gaps, intermittent lapses in basic care, cleanliness and safety concerns, and uneven responsiveness that can overshadow the potential benefits unless vigilant oversight is in place. For families prepared to supervise closely and use the stay as a transitional, short?term step, it could fit. For long?term care with higher needs or for those prioritizing a consistently clean, tightly run environment, alternatives are strongly advised.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Universal Health Care & Rehab in Concord, NC is an assisted living community that offers a range of amenities and care services to meet the needs of its residents.
The community features various amenities to enhance the quality of life for residents. There is a beauty salon where residents can receive haircuts, styling, and other grooming services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for outings and appointments. A computer center allows residents to stay connected with loved ones or engage in online activities. There is a dining room where residents can enjoy delicious meals prepared by the staff. A fitness room is available for those who want to engage in physical activity. The community also has a fully furnished gaming room for recreational purposes. Residents can relax and enjoy the serene garden area. Housekeeping services ensure that living spaces are clean and tidy. Each resident has access to private bathrooms for their convenience. A small library provides opportunities for reading and intellectual stimulation. Telephone service is available, as well as Wi-Fi/high-speed internet.
Care services at Universal Health Care & Rehab include 24-hour call system and supervision to ensure the safety and well-being of all residents. Staff members provide assistance with daily tasks such as bathing, dressing, and transfers. The community offers specialized care for individuals with diabetes, including meal preparation based on dietary requirements. Medication management is provided to help residents stay on track with their prescribed medications. Mental wellness programs aim to support emotional well-being and promote overall mental health among residents.
The dining experience at this assisted living community takes into account special dietary restrictions to cater to individual needs.
Residents have plenty of activities to choose from at Universal Health Care & Rehab. Concierge services are available to assist with any requests or inquiries that may arise during their stay. Fitness programs are offered to promote physical health and well-being among residents. Planned day trips allow individuals to explore their surroundings and engage in community outings. Resident-run activities ensure that residents have a say in the types of activities and events they would like to participate in. Scheduled daily activities provide structure and opportunities for socialization.
The community is conveniently located near parks, pharmacies, and physicians, providing easy access to essential services. Universal Health Care & Rehab strives to create a warm and welcoming environment where residents can receive the care they need while enjoying a fulfilling and engaging lifestyle.
Universal Health Care & Rehab is located at 430 Brookwood Avenue Ne, Concord, NC 28025 in Cabarrus County, North Carolina
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