Universal Health Care & Rehab in Concord, NC
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Information last verified:
430 Brookwood Avenue Ne, Concord, NC 28025
For more information about senior living options: (844) 490-3973
The building is wonderful and the activity department is amazing. The staff provide holistic care, including mental and emotional support, creating an atmosphere where residents can truly thrive. Brandon is an excellent maintenance professional who is fast, reliable, and effective at troubleshooting, with repairs completed quickly. Shawn is an outstanding housekeeping manager who takes pride in high cleanliness standards and keeps his team accountable. The new maintenance team is courteous and responds to work orders promptly. Administrator Brittany Craine brings fresh energy, professionalism, and a caring, hands-on approach that improves the environment and overall experience for residents, families, and staff. The leadership under Brittany is refreshing, with heart and accountability that inspires confidence in the facility's direction. Therapy, activities, and social work are regarded highly, and administration's efforts help make the space feel like a home away from home. LeAndrea handles issues promptly and effectively, providing solid service. The staff are kind and welcoming to visitors, and residents appear cozy and happy during visits. The activities director Coleen keeps residents motivated and enjoying life, showing obvious love for her work.
A reviewer warned not to bring loved ones to the facility. The facility is described as a disgrace, with a urine smell in the parking lot and calls for inspection. The CNAs and nurses were not attentive or caring; basic care was overlooked. Staff were preoccupied with personal issues on their cell phones, neglecting residents. Residents’ requests for assistance were ignored, and clutter created fire hazards. Smoking is allowed on the premises, raising health and liability concerns. There were flies, dirty walls, and peeling molding—clear cleanliness problems. The facility is severely understaffed, leading to delayed help and poor overall care; the food was terrible. Clothes were lost, and a patient was given a tube of glue to brush teeth.This community is best suited for families seeking a rehab-forward environment where activity, social work, and a leadership team pushing culture change are prioritized. The place shows a tangible commitment to living well, with an activity department that genuinely engages residents and a therapy program that residents and families repeatedly praise. The leadership story is compelling: administrators who are visible, hands-on, and intent on turning the facility toward a warmer, more resident-centered experience. When the aim is to craft a home-like atmosphere with daily opportunities for participation, this community delivers in spades, and the improvements underway provide a sense of momentum that resonates with families looking for accountability and ongoing betterment.
At the same time, prospective residents and families should consider alternatives if the baseline expectations include consistently spotless conditions, flawless staffing, and airtight frontline communication. Across a spectrum of reviews, concerns surface about staffing levels and responsiveness, basic care gaps, and inconsistent cleanliness. Several observers describe under-staffing leading to missed needs, while others report difficult experiences with the nursing and CNAs regarding attentiveness and timely assistance. Disharmony around basic day-to-day operations, food quality, room cleanliness, clothing mishandling, and even odor issues reported in some visits, paints a picture of a facility that has not yet achieved reliability across all shifts and departments. For families who cannot tolerate recurring lapses in standard of care, the cautions about proceeding here are real.
The strongest positives center on therapy, social work, and a genuinely engaged activity program. The therapy team is repeatedly characterized as capable, with therapists and rehab staff delivering meaningful progress for short-term stays. Social workers and activity directors are credited with creating a sense of home and purpose, helping residents stay connected to meaningful routines and social engagement. Administrative leadership has made a visible impact: a new administrator is described as caring, accountable, and actively driving culture change, with families noting improved communication and a more responsive environment. Maintenance and housekeeping are also praised for their reliability and higher performance since the leadership changes, suggesting that when the facility aligns its operations, the daily living experience can be comfortable and even uplifting.
Yet the main cons do not disappear with improved leadership alone. The most consistent refrain concerns staffing and the ripple effects on care. Observations of care gaps, residents waiting for assistance, rooms not being cleaned promptly, and basic patient needs sometimes overlooked, underscore the ongoing challenge of ensuring adequate coverage every shift. Some reviewers report delamination between departments, with front-line staff appearing preoccupied or slow to respond, and families noting difficulty contacting the right person in the business office or administration. The food, while praised by some, is criticized by others as unappealing or inadequate, and cleanliness and odor problems in certain reports cannot be ignored. Safety-friendly details, such as clutter, fire hazards in hallways, and inconsistent attention to residents’ warmth and hydration, also surface in multiple accounts, complicating the portrait of a facility that can be trusted without ongoing verification.
For families navigating the decision, a rigorous vetting approach is essential. Prospective residents should demand transparent staffing rosters, request to observe a shift in action across CNAs, nurses, and therapy providers, and seek current performance data from state inspections and survey notes. Tour the dining area and request a sample menu to gauge consistency and taste, and verify the handling of resident belongings, laundry, and clothing. Inquire about care coordination with therapists and social workers, particularly for short-term rehab versus long-term needs. Ask for direct contact with an administrator or the facility’s liaison to understand responsiveness and follow-through on prior concerns. Confirm policies on smoking areas, infection control, and the use of external specialists like peg and TracCare to ensure the facility can meet specific medical requirements.
Ultimately, this community represents a credible option for families who prioritize a vibrant, engaging daily life, a strong rehab and social work footprint, and leadership willing to invest in culture change. The offset against the drawbacks lies in a clearly improving climate: attention from administration, dependable maintenance, and a growing sense that care can be both professional and affectionate. However, the decision hinges on tolerance for variability in frontline care and cleanliness, and on a willingness to monitor closely and engage actively with staff and administrators. If a family's safety net relies on consistently high staffing ratios, spotless facilities, and unvarying day-to-day execution, it is prudent to broaden the search. For others, especially those who can participate in ongoing oversight and who value a programmatic emphasis on activity, therapy, and resident well-being, this community remains a viable, even attractive, option worth serious consideration.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Universal Health Care & Rehab in Concord, NC is an assisted living community that offers a range of amenities and care services to meet the needs of its residents.
The community features various amenities to enhance the quality of life for residents. There is a beauty salon where residents can receive haircuts, styling, and other grooming services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for outings and appointments. A computer center allows residents to stay connected with loved ones or engage in online activities. There is a dining room where residents can enjoy delicious meals prepared by the staff. A fitness room is available for those who want to engage in physical activity. The community also has a fully furnished gaming room for recreational purposes. Residents can relax and enjoy the serene garden area. Housekeeping services ensure that living spaces are clean and tidy. Each resident has access to private bathrooms for their convenience. A small library provides opportunities for reading and intellectual stimulation. Telephone service is available, as well as Wi-Fi/high-speed internet.
Care services at Universal Health Care & Rehab include 24-hour call system and supervision to ensure the safety and well-being of all residents. Staff members provide assistance with daily tasks such as bathing, dressing, and transfers. The community offers specialized care for individuals with diabetes, including meal preparation based on dietary requirements. Medication management is provided to help residents stay on track with their prescribed medications. Mental wellness programs aim to support emotional well-being and promote overall mental health among residents.
The dining experience at this assisted living community takes into account special dietary restrictions to cater to individual needs.
Residents have plenty of activities to choose from at Universal Health Care & Rehab. Concierge services are available to assist with any requests or inquiries that may arise during their stay. Fitness programs are offered to promote physical health and well-being among residents. Planned day trips allow individuals to explore their surroundings and engage in community outings. Resident-run activities ensure that residents have a say in the types of activities and events they would like to participate in. Scheduled daily activities provide structure and opportunities for socialization.
The community is conveniently located near parks, pharmacies, and physicians, providing easy access to essential services. Universal Health Care & Rehab strives to create a warm and welcoming environment where residents can receive the care they need while enjoying a fulfilling and engaging lifestyle.
Universal Health Care & Rehab is located at 430 Brookwood Avenue Ne, Concord, NC 28025 in Cabarrus County, North Carolina
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