Sampson Regional Medical Ctr in Clinton, NC

Pros

• Amber in billing was patient, professional, and caring.
• Dr. Deam was kind, considerate, and went above and beyond for the patient’s well-being.
• Mary was a wonderful nurse, and the staff were wonderful from check-in to lab, physician, and nurse.
• The Sampson team provided excellent service.
• Everyone from preop to postop was kind and professional.
• Dr. Beam and nurse Megan provided patient-centered care and made the patient feel seen and heard.
• The Labor and Delivery team, especially Dr. Hyman, showed love, care, and dedication.
• ICU staff were professional, informative, and kind.
• The OB area and nurses were caring and experienced.
• Sherry the radiology tech had a great personality.

Cons

• They described the ER as horrible and felt the doctors and nurses didn’t care about patients.
• They waited for hours in the hallway for a room or updates.
• They criticized staff as rude, unprofessional, and lazy.
• They alleged misdiagnoses and that necessary tests or medications weren’t ordered.
• They depicted the facility as dirty and poorly maintained.
• They claimed privacy was violated when information was discussed in hallways (HIPAA concerns).
• They asserted that a loved one died or nearly died due to lack of timely care.
• They said the hospital is severely understaffed, leading to inadequate patient care.

Review

This community is best suited for seniors who need acute, episodic medical care and who can benefit from a hospital atmosphere that sometimes delivers standout professional excellence, especially in high-stakes surgical or labor-and-delivery scenarios. When the right providers are on duty, the care can be notably thorough and compassionate, with specific clinicians earning repeated praise for skill, attentiveness, and clear communication. But that reliability is inconsistent: outcomes rise or fall with the particular shift, the available bed space, and which department patients land in. For families seeking steady, predictable experiences across the board, this is a place where results are highly variable and schedule-driven care can feel improvised rather than systematized.

Alternatives should be seriously considered by those with high-risk needs or expectations of consistently prompt attention. A high-volume academic or larger regional center, Duke, UNC, or New Hanover/UNC Health networks, often offers more uniform response times, better triage, and clearer escalation pathways. For labor and delivery, maternal-fetal medicine teams with robust ICU backup, and for chronic or complex conditions, a hospital with a broader ICU footprint and integrated specialty services can reduce the risk of delayed diagnoses or transfers. Families facing recurring emergencies or who prioritize dependable communication will find these alternatives more aligned with long-term elder-care planning than a facility whose patient experience swings widely from shift to shift.

The strongest positives are tangible when staff members step up under pressure: skilled physicians who listen and act, nurses who deliver compassionate bedside care, and teams that coordinate across preop, postop, and discharge with evident competence. Praise consistently lands on individual clinicians who treat patients with respect, explain procedures clearly, and advocate for thorough assessment. In those pockets, patients feel seen, heard, and protected. Yet these same reviews reveal that good care can be episodic rather than systemic: long wait times, hallway triage, repeated delays in results, and uneven courtesy from frontline staff undermine otherwise solid clinical capability. The contrast between standout caregivers and overburdened teams is the defining tension here.

That tension matters because it frames the decision for families weighing options. When the pros align, clear diagnoses, timely procedures, attentive nursing, and the patient’s condition matches the department’s strengths, the outcome can be excellent. But the cons are hard to ignore: chronic wait times that stretch into hours, occasional misdiagnoses or insufficient imaging, periods of uncertain privacy and room assignment, and reports of inconsistent cleanliness and communication. These factors can derail recovery, undermine trust, and complicate coordination with outside specialists or primary physicians. In practical terms, the key pros occasionally offset major risks, but only if the patient lands in the right team on the right day. Otherwise, the downsides demand serious attention.

For families navigating an urgent-care decision, enter with a plan to protect the patient, not just rely on hope. Identify a known, capable provider in the ED or surgical units and request continuity if possible. If labor or high-risk conditions are involved, insist on direct communication with the attending team and a clear timeline for tests, results, and next steps. Bring a family advocate who can press for timely updates, expedite transfers when needed, and ensure privacy and dignity are preserved in triage settings. When possible, pair a visit with a pre-arranged transfer option to a more resourced facility if clinical indicators suggest the need for expedited escalation. In short, use SRMC strategically rather than as a default for all emergencies.

Overall, the hospital presents a bifurcated experience: moments of exemplary, patient-centered care interwoven with extended waits, inconsistencies in bedside communication, and occasional lapses in triage efficiency. The 2.6 overall rating, drawn from a broad set of 104 reviews, mirrors this polarization. Families should anticipate a spectrum: from highly competent, compassionate care in specific departments to challenging delays and uneven bedside manner in others. For seniors seeking steady, predictable care, this hospital demands active involvement, a clear plan, and readiness to seek alternatives when a patient’s condition warrants rapid, coordinated escalation. In the end, the best course is to enter with tempered expectations and a proactive strategy that leverages the hospital’s strengths while routing around its most persistent weaknesses.