Overall Review of Sampson Regional Medical Ctr
common
20 reviews mention this
Kind, professional care shows up
Residents and families frequently describe caregivers as kind and professional.
A large share of the reviews highlight respectful, attentive clinical care. People mention being treated with kindness from check-in through treatment, and several call out specific nurses or doctors who explained what was happening and took time with their concerns. A few reviews also describe staff as responsive and supportive during procedures and hospital stays, including ICU and Labor & Delivery.
caveat
11 reviews mention this
Long waits and slow updates
Several reviews mention long waits and limited communication.
Multiple reviewers describe arriving to the emergency department and experiencing extended waits for rooms, doctors, results, or discharge. Some say staff mainly repeated that they were waiting on beds or that they did not know how long it would take. Others describe being kept in hallways or sitting while they felt they were in pain and needed answers.
caveat
8 reviews mention this
Care can feel inconsistent or missed
Some reviewers report concerns about diagnosis or treatment timeliness.
While many reviews are positive, a number of negative experiences describe situations where care felt inadequate for the symptoms presented. Several reviewers say they believed tests were missing, delayed, or did not match what later providers found. Others describe pain, worsening conditions, or lack of appropriate follow-through as reasons they would not return.
caveat
4 reviews mention this
Cleanliness and room conditions come up
Some reviews raise concerns about cleanliness and basic room upkeep.
A few reviewers explicitly mention unclean rooms or facilities, including dirt or debris in patient spaces and bathrooms that did not meet expectations. Others complain about not receiving basic items they expected during a stay. These accounts stand out as concerns about comfort and attention to the physical environment.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.