Clear Creek Nursing & Rehabilitation Center in Mint Hill, NC
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Information last verified:
10506 Clear Creek Commerce Drive, Mint Hill, NC 28227
For more information about senior living options: (844) 490-3973
The regular day shift nurses were amazing; they were kind and compassionate and always willing to go the extra mile. The wound nurse Kim is credited with saving a life, and Fatima, Kira, Enoch, Danille, and Marta were all highly praised for their care. The food is good, the facility is very clean, and the staff is on the ball. The service and treatment for residents has been nothing but the best, with Lakeshia W. consistently available to help. The nursing staff, physical and occupational therapists, CNAs, dietary staff, and administration were all amazing and dedicated. The staff treated families with courtesy and professionalism and provided guidance on long-term care options. Clear Creek is a beautiful facility—clean, well-maintained, inviting, and staffed by friendly, knowledgeable people. The rehab gym is excellent, with large rooms and barrier-free walk-in showers, and the staff are friendly, engaging, and knowledgeable. The admissions team provided a top-notch, patient-oriented orientation and kept families informed.
The facility is described as terrible, unorganized, and dirty, with a CNA allegedly mistreating a loved one. The reviews claim nurses overheard the HR person stealing funds. The night shift nurses are portrayed as rude, loud, uncaring, and unprofessional. The place is said to have fallen considerably in the last two years, with limited weekend access and ongoing management problems. Families report being billed for services after a loved one died, with billing disputes and mismanagement. One reviewer calls the place “HELL on Earth” and warns not to send loved ones. There are reports of neglect, including patients lying in urine, dehydration, malnutrition, and bedsores due to understaffing. Staffing shortages are described as causing delays, unresponsiveness, and overall poor care.Clear Creek Nursing & Rehabilitation Center in Mint Hill, NC is best suited for families pursuing short-term rehabilitation with a strong emphasis on therapy and a bright, well-maintained setting. The facility presents a clean, modern environment with on-site amenities and a substantial therapy footprint that many residents and families praise when care is available. When the rehab team is mobilized, outcomes and progress reported by families tend to be meaningful, with therapists and wound care specialists singled out for their competence. For families who can actively participate in the care plan, and who value a facility that visually projects professionalism and inviting spaces, Clear Creek can deliver noticeable gains during a defined recovery window. This is a place where a resident may leave with tangible improvements in mobility and function, provided the unit runs with adequate staff and consistent attention.
Yet this community is not for every situation. The most consistent cautions center on staffing volatility and administrative gaps that appear to color the experience from week to week. Multiple reviews point to gaps on weekends and nights, delays in response times, and a sense that care quality can hinge on who happens to be on shift. Billing and account management also surface as frequent pain points, with families reporting disputed charges, unclear explanations, and aggressive billing correspondence even when the clinical care has been solid on certain days. For families seeking uncompromising reliability, transparent billing, and predictable service 24/7, alternatives with steadier staffing models and clearer financial practices are worth exploring. This is a facility where the care experience can swing with staffing levels and leadership responsiveness.
In evaluating whether Clear Creek’s strengths offset its weaknesses, the math is nuanced. The clean facility, patient rooms with in-room showers, and a therapy-centric approach create a core advantage for short-term rehab needs. When therapy teams are engaged, residents frequently receive attentive care from nurses, CNAs, and therapists, and even praise specific staff for going the extra mile. The best-case scenarios show a coordinated effort among nurses, wound care specialists, PT/OT, and support staff that supports meaningful recovery. However, the favorable experiences are unevenly distributed. Several reviews recount delays, missed call times, and inconsistent bedside responsiveness, especially outside daytime hours. The positive elements, cleanliness, therapy quality, and compassionate frontline care, do not fully shield the facility from concerns about staffing stability, administrative friction, or the risk of neglect highlighted by some families. The key takeaway is that the pros can be substantial, but only when operations stay sufficiently staffed and well-managed.
For families weighing an immediate rehab need, the facility can still be a rational option if a clear, proactive care plan is established up front. Short-term residents who prioritize access to a robust rehab gym, a comprehensive PT/OT program, and consistent food quality may find clear value here, provided admissions and therapy leadership set expectations about staffing and response times. Prospective residents should insist on speaking with therapy supervisors, the director of nursing, and the social worker to map out staffing on weekends, how call bells are answered, and steps for escalating concerns. Families should also verify the specific unit’s track record for avoiding unnecessary transfers or room moves, since multiple reviews note frequent relocations as disruptive to continuity of care. When these conditions are aligned, the facility can fulfill a rehab-focused objective with commendable outcomes.
From a decision-making standpoint, several concrete steps should shape the choice. First, tour at different times, before and after shifts, to observe staffing levels, call-bell responsiveness, cleanliness, and resident engagement. Second, request frank conversations with admissions, nursing leadership, and the social work team about billing practices, anticipated charges, and what documentation will be sent to Medicare, Medicaid, or private payers. Third, ask for a written plan detailing the rehabilitation goals, expected timelines, and how progress will be communicated to families. Fourth, probe the dining and activity programs, and whether meals are tailored to medical needs and preferences, and how dining services address changes in appetite or nutrition requirements. Finally, set up a formal follow-up to review care quality after the first two weeks, with a clear escalation path if concerns reemerge.
Bottom line: Clear Creek can be a solid pick for families prioritizing high-quality rehab within a clean, well-equipped setting, and when staffing levels cooperate. It often shines in therapy delivery and has produced meaningful recoveries and positive caregiver interactions as reported by many families. However, the equally loud countervailing experiences, serious concerns about staffing continuity, delayed responses, and ongoing billing disputes, make it a facility that demands vigilant oversight. For long-term care where daily, reliable hands-on attention is non-negotiable, or for families unwilling to be deeply involved in ongoing monitoring, alternatives with steadier staffing and clearer financial practices are prudent. For those proceeding with Clear Creek, a rigorous engagement plan, transparent expectations, and proactive communication with leadership are essential to tilt the balance toward the best possible outcome.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Clear Creek Nursing & Rehabilitation Center is a premier assisted living community located in Mint Hill, NC. Our facility offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our community features a beauty salon where residents can receive professional haircuts, styling, and other beauty services. We also provide cable or satellite TV in each resident's room for entertainment. Community-operated transportation is available for outings and appointments, making it convenient for residents to get around.
For those interested in technology, we have a computer center equipped with internet access for staying connected with loved ones or exploring online interests. Our dining room serves delicious meals prepared by our experienced chefs in a restaurant-style setting. Residents can also enjoy the option of having their own kitchenette in their fully furnished living space.
At Clear Creek Nursing & Rehabilitation Center, we understand the importance of maintaining an active lifestyle. That is why we offer a fitness room and wellness center where residents can engage in exercise programs to stay fit and healthy. Additionally, our gaming room provides opportunities for social interaction and friendly competition.
Our outdoor space includes a beautiful garden where residents are welcome to relax and enjoy nature. A small library is available for those who love reading or want to expand their knowledge on various topics. Residents have access to telephone services as well as Wi-Fi/high-speed internet throughout the community.
In terms of care services, our staff is available 24/7 to assist with any needs that may arise. We provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary needs are accommodated, including diabetes diets and other dietary restrictions. Medication management ensures that residents receive their medications on schedule.
To enhance mental well-being, we offer a mental wellness program designed to promote emotional health and cognitive function. Transportation arrangements can be made for non-medical purposes as well as doctors' appointments.
The dining options at Clear Creek Nursing & Rehabilitation Center cater to special dietary restrictions, ensuring that residents receive nutritious and delicious meals. Our concierge services are available to assist with any specific needs or requests.
A variety of activities are offered to keep residents engaged and entertained. Fitness programs promote physical well-being, while planned day trips and resident-run activities create opportunities for socialization. Scheduled daily activities provide a structured environment for residents to enjoy hobbies and pursue new interests.
In close proximity to our community, there are pharmacies and restaurants for the convenience of our residents.
Clear Creek Nursing & Rehabilitation Center is located at 10506 Clear Creek Commerce Drive, Mint Hill, NC 28227 in Union County, North Carolina
Clear Creek Nursing & Rehabilitation Center on seniors.fyi includes 4 photos including images showing interior, building, landscaping, flag, grass, living room, fireplace, stone wall, and more.
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