Glenbridge Health And Rehabiltation Center

Pros

• The staff at Glenbridge Health and Rehab is described as friendly and tries to be helpful, especially in the early months of residency.
• The activities department provides a variety of engaging options for residents, including bingo, music therapy, and outings.
• Many family members appreciate the office staff and business manager for their excellent communication and support during the Medicaid process.
• Residents have expressed satisfaction with the cleanliness of the facility and the hard work of the housekeeping staff.
• Physical therapy services are noted as being effective, with therapists putting in great effort to help patients regain their mobility.
• Some residents enjoy the food offerings and feel they compare favorably to other facilities.
• There are positive experiences shared about specific staff members who provide good care and support to residents.

Cons

• The facility lost the family's contact information and didn't notify them for hours after the fall.
• Staff were not responsive to requests for help, leading to reliance on private sitters.
• The kitchen staff exhibited rudeness and unprofessional behavior when residents' needs were communicated.
• Medications were not ready upon admission, causing a resident to go an entire night without necessary medicines.
• There was a noticeable lack of attention and supervision for fall-risk patients, resulting in falls occurring shortly after admission.
• The food quality has deteriorated since long-time cooks left the facility.
• Gossiping and favoritism among staff members contributed to a negative atmosphere within certain departments.
• Nursing staff transitions led to inadequate care for residents, causing agitation and unresolved medication issues.

Review

The experiences shared by family members regarding Glenbridge Health and Rehab reveal a complex picture of the facility, showcasing both commendable aspects and significant areas of concern. An alarming incident involving a great-uncle, who was admitted for a broken hip but suffered a severe fall due to inadequate precautions, highlights critical issues in patient safety and communication within the facility. The mismanagement was underscored by the staff's failure to implement bed alarms for a dementia patient with Parkinson’s disease—an obvious fall risk—and further compounded by the lack of timely communication with the family after the accident, reflecting poorly on their operational protocols. Such incidents not only endanger patients but also inflict emotional distress on families who trust these facilities with their loved ones' care.

Conversely, many reviews indicate that prior to recent staffing shortages caused by external circumstances—such as a blizzard—a majority of residents enjoyed quality services at Glenbridge Health and Rehab. Families reported that staff were initially friendly and attentive, especially in terms of rehabilitation support and engagement activities like bingo and music therapy. However, as time lapsed post-blizzard, chronic understaffing began to emerge as a consistent theme among reviews. Residents expressed frustrations over delayed response times when help was requested from nursing staff, indicating that while some employees worked diligently under pressure, others seemed overwhelmed or disengaged from their roles.

Moreover, food service has been another pain point frequently mentioned across various reviews; families noted declining meal quality after key kitchen staff left the facility. Complaints about rude kitchen employees further exacerbated frustrations for both patients and relatives alike. Although residents once enjoyed decent meals in a supportive environment filled with engaging activities such as Christmas caroling and discussion groups arranged by an active activities department, those experiences have become overshadowed by complaints regarding service attitudes and food quality.

The feedback surrounding transitional care processes at Glenbridge also raises significant red flags. One review described how poor preparations for admitting patients resulted in falls soon after admission—a clear violation of proper safety measures despite prior warnings communicated about patients being at high risk. This echoed concerns about inadequate medication management; one patient reportedly went an entire night without access to crucial medications because they weren't ready upon transfer. Such oversights can dramatically affect patient well-being and recovery trajectories during critical initial days in rehabilitation settings.

Despite these significant concerns raised by many residents' families about staffing issues leading to miscommunication or inadequate oversight during routine care, some families still praised individual staff members for their compassion and dedication amidst systemic chaos. Testimonies recognized certain nurses’ commitment to following through on care plans where others might falter or engage less actively with residents’ healthcare needs—even when broader complaints about teamwork dynamics emerged amongst departments like housekeeping or kitchen staff.

On a more positive note, some relatives reported satisfactory interactions with office personnel—including business managers—who provided essential support during complex transitions like Medicaid applications for long-term care options. These accounts lend hope that despite existing challenges at Glenbridge Health and Rehab, there are pockets of dedicated professionals striving to provide meaningful assistance where they can contribute positively within the larger framework of patient care.

In conclusion, while experiences in Glenbridge Health and Rehab varied greatly among individuals—with some praising its overall cleanliness, activity offerings, and occasional responsive staff—the repeated patterns of understaffing, communication failures surrounding new admissions particularly vulnerable populations emerged as pressing issues needing urgent attention from upper management levels down through everyday operations onsite. Comprehensive evaluations—including resident satisfaction surveys focusing on specific departments such as nursing—the dining experience must be prioritized moving forward if improvements are desired across all aspects impacting overall quality of life for residents inhabiting this multifaceted healthcare landscape.

Restaurants

• Grandview Restaurant (9.5 miles)
• The Pedalin' Pig-Banner Elk (12.2 miles)
• Valle De Bravo (12.4 miles)
• Bella's (12.7 miles)
• Cam Rahn Bay (13.1 miles)
• Sorrento's Italian Bistro (13.4 miles)
• Banner Elk Cafe (13.5 miles)

Parks

• Grandfather Mountain State Park (12 miles)
• Waterfalls Park (17.7 miles)
• Town of Mountain City Recreation Building (22.1 miles)
• Ralph Stout Park (22.4 miles)
• Roan Mountain State Park (24.8 miles)

Cafes

• Fred and Larry's Coffee (12.7 miles)

Pharmacies

• Banner Elk Pharmacy (13.3 miles)
• Epic Pharmacies (17.9 miles)
• CVS Pharmacy (18 miles)
• Boone Drugs (20.7 miles)
• Epic Pharmacies (21.4 miles)
• Walgreens (22.3 miles)
• Roan Mountain Pharmacy (24.5 miles)

Physicians

• Clark Family Medicine (17.8 miles)
• Avery County Health Department (18 miles)
• Mountain Youth Academy (24.4 miles)

Hospitals

• Appalachian Regional Healthcare System (18.1 miles)
• Johnson County Hospital (20.5 miles)

Places of Worship

• Roan Creek Baptist Church (19.2 miles)
• Pleasant Grove Baptist Church (19.4 miles)
• Southern Baptist Convention (19.6 miles)
• Hale Community Ministries (19.6 miles)
• Nelson Chapel Baptist Church (19.7 miles)
• Southern Baptist Convention (19.9 miles)
• Big Laurel Christian Union (20 miles)

Transportation

• U-Haul Neighborhood Dealer (21.9 miles)

Theaters

• Heritage Hall (22.1 miles)