Valley View Care & Rehab Center
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551 Kent Street, Andrews, NC 28901
For more information about senior living options: (844) 490-3973
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The staff were awesome. Valley View Care and Rehab is amazing and provides the best care with heartfelt concern. The team goes the extra mile to ensure each person feels the love they have for the job and for the residents. The facility has great staff at a great location. The staff provide great care to residents. The home-like environment with loving staff helps residents flourish. The administrator recommends Valley View for quality nursing/rehab, citing a warm, home-like atmosphere and a beautiful valley view. The staff were caring, gentle, and sweet, treating residents with dignity and respect. The nurses respond quickly to questions and consistently go above and beyond.
The reviewer warned that no one should be placed there if recovery or returning home was the goal, due to very low quality care. The reviewer described the facility as having very low quality standards of care, with the dietary/kitchen being the best department. The staff were described as horrible and awful, including management and the social worker. They claimed their family member suffered under the staff's care and would not recommend the place. The reviewer would not give even one star and advised others not to leave loved ones there. Valley View was described as unprofessional and not patient-centered. They alleged a grandfather aspirated under their care and staff minimized it as pneumonia. They claimed the patient was kept on sedatives to avoid dealing with him, despite explicit instructions not to. They claimed medications for schizophrenia were given without psychologist confirmation. They reported a two-week delay in providing records even in an emergency.Valley View Care and Rehab elicits a wide range of experiences from the families who rely on it, and the stories that come through paint a picture of a facility that can feel like a godsend in some moments and a source of deep concern in others. Several families describe a rehabilitation experience that lives up to its promise. One person wrote that a family member was able to complete her goals and discharged home, praising the staff for being "awesome" throughout the process. The sense of accomplishment and the relief of returning home are highlighted as the core positives: skilled care, clear progress, and a smooth transition from the facility back to daily life.
Other families echo this sentiment with a strong emphasis on warmth and humanity. Valley View is portrayed not just as a place where residents receive care, but as a community that feels like a home, thanks to staff who go the extra mile. The positive notes describe a team that doesn't simply perform tasks but expresses genuine love for the job and the people in the facility. The atmosphere is framed as one of care and connection, where staff members treat residents as individuals, with attention to dignity and comfort, and where the "live and care" shows up in both professional competence and personal warmth.
Location and environment appear as part of the appeal for many families as well. Several reviews celebrate a great staff working in a great location, with some couples of remarks about the scenic surroundings - an added reminder that a home-like setting can extend beyond the walls to the view and the sense of place. A recurring thread is the idea that Valley View provides not only clinical care but a nurturing environment where residents can participate in activities, make friends, and feel supported by a community that resembles family.
The caregiving experience during the Covid era is remembered with particular tenderness by one family. They describe transporting their loved one from a hospital to Valley View and recount the care from arrival through the time of passing as compassionate, gentle, and sweet. The note emphasizes that staff showed sensitivity and a comforting presence at a time when families could not be there in person as much as they would have liked, leaving a lasting impression of kindness and professionalism.
Intake experiences and early hurdles are also part of the tapestry. One account highlights the persistence of a staff member - Anisha - who helped secure acceptance for a loved one, despite the obstacles of imperfect phone and internet service. This narrative underscores that the path to entry can be challenging, but it can be navigated with determination and supportive staff who advocate for residents.
A sweeping, deeply positive testament comes from someone who identifies as the administrator of the facility, who describes Valley View as a home that offers a loving staff and a warm environment in which residents can flourish. The administrator's voice reinforces the sense that, for many families, Valley View is a place of stability and care, with a strong belief in the personal touch and the facility's setting - the best view of the valley being a symbol of the atmosphere the home tries to cultivate.
In the stories that focus on the people who care for residents, the sentiment is striking: staff members are praised for their compassion, attentiveness, and the personal rituals that humanize care. A family recounts how the care team treated their loved one with dignity, how they called her by loving names, and how they shared moments of connection - singing "You Are My Sunshine" in the mornings and finding foods she could enjoy. The message is that the staff's dedication felt not just professional but familial, turning a difficult chapter into a more bearable one through small acts of kindness and consistent presence.
But the landscape of opinions is not uniformly positive. A substantial portion of the reviews expresses serious concern, warning others not to place loved ones at Valley View. One reviewer condemns the facility for very low standards of care, highlighting the dietary/kitchen department as the only strong point amid broader perceived neglect. This sentiment frames Valley View as a place where basic needs and attentiveness are insufficient, and it suggests that the quality of care can be inconsistent.
A particularly vivid negative account describes staff as rude and dismissive, and management as unsupportive or problematic. The reviewer asserts that a family member suffered while under their care, accusing the facility of sedating a patient in lieu of proper treatment, and accusing the leadership of slow or obstructive record-sharing procedures. The tone is highly charged, with assertions that the facility is more focused on money than on patient welfare, and that an administrator's behavior exacerbated a stressful situation for the family.
The opposing thread in the reviews centers on experiences that people still frame as positive despite challenges. Another family member writes that the staff were absolutely amazing in caring for a grandparent until he passed away, highlighting that nurses answered questions promptly and went above and beyond. This account emphasizes reliability, responsiveness, and a consistent commitment to patient comfort and communication, even in end-of-life care. It stands as a counterpoint to the harsher assessments and serves as a reminder that care quality can vary widely from one resident to another, and from one moment to the next.
Taken together, the stories about Valley View Care and Rehab reveal a complex picture: many families describe moments of genuine caregiving, heartfelt support, and a homelike atmosphere that helped loved ones thrive and cope. Others recount experiences that feel deeply troubling, raising questions about clinical decision-making, communication with families, and the alignment between the facility's stated values and everyday practice. What emerges is a facility capable of remarkable warmth and professional care, yet also a place where concerns - when they arise - are serious and deserve careful attention from leadership, staff, and families seeking the best possible outcomes for their loved ones.
76 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley View Care & Rehab Center in Andrews, NC is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to get their hair done or enjoy some pampering, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for outings and errands, and there is also a computer center for residents to stay connected.
Meals are provided in a dining room setting with restaurant-style dining, where residents can enjoy delicious, nutritious meals prepared by qualified staff. Special dietary restrictions are accommodated to meet individual needs. Housekeeping services are also available to maintain a clean and tidy living environment.
For recreational activities, Valley View offers various options such as a fitness room for exercise, a gaming room for entertainment, a small library for reading enthusiasts, and outdoor spaces including a garden. Scheduled daily activities and resident-run activities provide opportunities for socialization and engagement.
The care services at Valley View Care & Rehab Center include 24-hour call system and supervision to ensure the safety of all residents. Trained staff assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications, and special attention is given to those with diabetes through specialized diet plans. A mental wellness program is offered to support the emotional well-being of residents.
Transportation arrangements can be made both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assists new residents with the transition process. Additionally, concierge services are available to cater to individual needs.
Valley View Care & Rehab Center strives to create a warm and welcoming environment where seniors can receive quality care while enjoying various amenities and engaging in fulfilling activities. Wi-Fi/high-speed internet access throughout the community helps residents stay connected with their loved ones digitally. Overall, this assisted living community is committed to promoting the overall well-being and happiness of its residents.
Valley View Care & Rehab Center is located at 551 Kent Street, Andrews, NC 28901 in Cherokee County, North Carolina
Valley View Care & Rehab Center on seniors.fyi includes 4 photos including images showing interior, mountains, nature, nursing home, wheelchair, landscaping, and more.
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