Valley View Care & Rehab Center in Andrews, NC
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Information last verified:
551 Kent Street, Andrews, NC 28901
For more information about senior living options: (844) 490-3973
The staff were awesome. She met her goals and was discharged home, making it a really good experience. Valley View Care and Rehab is amazing, providing the best care and showing genuine love for the residents. The team goes the extra mile to ensure each person feels cared for and valued. The staff provide a warm, home-like environment with loving care and a beautiful valley view. The staff were caring, gentle, and sweet, even during difficult times. The nurses answered questions quickly, reflecting excellent, responsive care.
They warned that no one should be placed there due to very low quality standards of care. They described the staff and management as HORRIBLE, AWFUL, and RUDE, and did not recommend the place. They called Valley View the most unprofessional, non-patient-centered care facility they had seen, citing mistreatment and unnecessary sedation of a relative and delays in records. They portrayed the administrator as a poor excuse for leadership who didn’t even know where the main headquarters were and who was verbally aggressive when records were requested. They claimed the facility cares about money rather than patients' best interests and is a for-profit institution. They criticized the facility for not listening to families' wishes.Valley View Care & Rehab Center is best suited for families seeking a warm, home-like environment where post-hospital rehabilitation is delivered with evident compassion and daily personal attention. The community shines for residents who value a caring staff, a relational approach to care, and a setting that feels like family rather than a clinical institution. When proximity to loved ones and a scenic view are important, and when the goal is a supportive, encouraging atmosphere that motivates participation in activities and social connections, Valley View is a compelling option. This is a place where the vibe and the people, the frontline caregivers and nurses, leave a lasting, reassuring impression for those prioritizing humanized care during recovery.
Those weighing alternatives should consider whether a consistently uniform level of clinical oversight and strict administrative responsiveness are non-negotiable. Some families report serious concerns about management and staff conduct, including allegations of rude interactions, difficulties getting records, and perceptions that decisions were influenced by cost or convenience rather than resident welfare. Others describe situations where sedation or treatment decisions did not align with family input or clinical recommendations, raising red flags for residents with complex medical or behavioral needs. For families that cannot accept such governance gaps or who demand rigorous, transparent processes, exploring other facilities is prudent.
On the positive side, the strongest pros revolve around the caregiving ethos. Staff are frequently praised for going beyond the call of duty, with nurses who answer questions quickly and aides who demonstrate genuine warmth. The atmosphere is repeatedly described as nurturing, with residents participating in activities, forming friendships, and feeling cared for in a way that makes the recovery journey feel manageable. The setting, view, comfort, and a “home” feel, adds to mood and engagement, which matters for motivation and adherence to rehab plans. For many families, this compassionate culture more than compensates for the inevitable bumps in daily operations.
Yet the cons carry weight that cannot be ignored. Several families recount experiences that spark real concern about safety and accountability: indications of poor communication, perceived lack of respect for family wishes, and staff turnover that undermines continuity of care. The most alarming notes center on alleged mistreatment and mismanagement, including allegations of sedating residents and slow or obstructed access to medical records. These voices suggest a pattern that, in some cases, erodes trust and can threaten the core objective of rehab, clear, coordinated, person-centered care.
These pros and cons create a nuanced balance. The care and warmth reported by many families offset the emotional and social needs of residents who respond well to affectionate, attentive staff and a home-like environment. In such cases, meaningful progress in rehab and a dignified daily experience can be achieved, with loved ones feeling reassurance from caregivers who treat residents as family. However, the more serious concerns about governance, consistency, and responsiveness cannot be dismissed; they raise legitimate questions about safety, governance, and long-term satisfaction, especially for residents requiring steady and clear medical decision-making.
For families making a decision, the practical path is direct and rigorous. Conduct a targeted tour focused on care planning and day-to-day operations: observe nurse-to-patient interactions, ask for the current staffing mix on different shifts, request recent care plans, and verify how family input is documented and acted upon. Probe the admissions process and the transparency of records, especially around medications and changes in treatment. If clinical certainty, reliable communication, and a governance standard that aligns with family expectations are non-negotiable, alternatives should be pursued. If a resident thrives on personal warmth, meaningful social engagement, and the kind of staff dedication that often translates into better mood and motivation, Valley View merits substantial consideration, approached with clear questions and careful judgment.
76 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley View Care & Rehab Center in Andrews, NC is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to get their hair done or enjoy some pampering, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for outings and errands, and there is also a computer center for residents to stay connected.
Meals are provided in a dining room setting with restaurant-style dining, where residents can enjoy delicious, nutritious meals prepared by qualified staff. Special dietary restrictions are accommodated to meet individual needs. Housekeeping services are also available to maintain a clean and tidy living environment.
For recreational activities, Valley View offers various options such as a fitness room for exercise, a gaming room for entertainment, a small library for reading enthusiasts, and outdoor spaces including a garden. Scheduled daily activities and resident-run activities provide opportunities for socialization and engagement.
The care services at Valley View Care & Rehab Center include 24-hour call system and supervision to ensure the safety of all residents. Trained staff assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications, and special attention is given to those with diabetes through specialized diet plans. A mental wellness program is offered to support the emotional well-being of residents.
Transportation arrangements can be made both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assists new residents with the transition process. Additionally, concierge services are available to cater to individual needs.
Valley View Care & Rehab Center strives to create a warm and welcoming environment where seniors can receive quality care while enjoying various amenities and engaging in fulfilling activities. Wi-Fi/high-speed internet access throughout the community helps residents stay connected with their loved ones digitally. Overall, this assisted living community is committed to promoting the overall well-being and happiness of its residents.
Valley View Care & Rehab Center is located at 551 Kent Street, Andrews, NC 28901 in Cherokee County, North Carolina
Valley View Care & Rehab Center on seniors.fyi includes 4 photos including images showing interior, nursing home, wheelchair, landscaping, mountains, nature, and more.
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