Bermuda Commons Nursing And Rehabilitation Center

Pros

• The staff at Bermuda Commons is attentive, friendly, and dedicated to providing a positive rehabilitation experience for patients.
• The occupational and physical therapists are praised for their compassionate and encouraging approach to helping residents with their rehabilitation goals.
• Many residents appreciate the diverse activities offered, including trips to local events and entertainment that enhance their stay.
• Residents enjoy clean rooms and commend the staff for maintaining a hospitable environment with thoughtful amenities like free snacks and organized outings.
• The facility has received positive feedback regarding its excellent transportation services and the caring nature of individual staff members like Amber the CNA and certain nurses.
• Families express gratitude for the personal attention they receive from management, showcasing a commitment to resident care.
• Volunteers have observed no mistreatment of residents, indicating a generally supportive atmosphere among staff towards those in their care.

Cons

• The staff lacks compassion and can be dismissive toward residents' requests, causing frustration.
• Nursing care is described as non-existent or negligent, with residents left soiled in their clothes for days.
• The facility is criticized for being understaffed, leading to poor attention to residents and unanswered calls.
• Communication between the facility and families is severely lacking, with important appointments canceled without notice.
• Some staff members exhibit unprofessional behavior, engaging in personal conversations and using cell phones during care.
• A significant number of complaints indicate a decline in the quality of care over time compared to previous experiences.
• Food quality is consistently mentioned as needing improvement across multiple reviews.

Review

Bermuda Commons Nursing and Rehabilitation Center has received a mix of reviews from families and individuals regarding the quality of care, communication, and overall satisfaction with the facility. While some have praised the establishment for its comfortable accommodations, attentive staff, and effective rehabilitation services, others have voiced serious concerns about inadequate nursing care, poor food quality, and lack of compassion from some staff members.

Positive feedback highlights the facility's clean environment and the dedication of certain staff members. Reviewers appreciated the professionalism of occupational and physical therapists who employed a positive approach towards rehabilitation. Many families noted that their loved ones had good experiences during rehabilitation therapy sessions. Additionally, recreational activities—such as trips to local events and entertainment options—were mentioned favorably by both residents and volunteers alike. Anecdotal evidence suggested that volunteers had not witnessed mistreatment among residents, emphasizing the apparent dedication of most staff to provide a nurturing atmosphere.

In contrast to these positive experiences are reports indicating gaps in staffing that directly affect patient care. Several reviews mention instances where call bells were ignored or requests for assistance went unmet for prolonged periods. Specific complaints detailed personal neglect; family members described finding their loved ones in unsanitary conditions or unresponsive due to delayed assistance from personnel. One reviewer labeled the nursing care as "non-existent," highlighting a troubling trend uncovered across multiple evaluations: a perceived decline in attentiveness compared to past experiences.

Another recurring theme involved communication issues between staff and family members. Reports noted frustration with unanswered phone calls and insufficient updates on patients' well-being unless directly requested by relatives. Some individuals felt that there was an alarming disconnect between management practices and resident needs, including canceling essential medical appointments without prior consultation with families—a misstep that led to wasted time and mental distress for caregivers already navigating challenging circumstances.

Food quality emerged as another point of contention in various reviews. While some residents found it satisfactory, others expressed disappointment regarding menu choices or preparation methods. The inconsistency highlighted frustrations with aspects of daily life in the facility that would otherwise contribute positively to general well-being but instead contributed to dissatisfaction among both patients and their families.

Despite mixed reviews capturing a wide range of sentiments towards Bermuda Commons Nursing and Rehabilitation Center, many acknowledged areas needing improvement while still recognizing the good elements present within the facility's operations. Factors such as dedicated individual staff members like certain nurses and CNAs were regularly commended alongside overarching themes calling for better training in compassionate communication skills, more reliable staffing levels, improved meal offerings, and enhanced coordination between healthcare providers within facility operations.

Overall, while Bermuda Commons may offer excellent rehabilitation services backed by caring teams at times, ongoing challenges related to staffing shortages, inconsistent service quality across departments, poor communication practices with families remain prominent topics influencing recent feedbacks related to care quality at this skilled nursing facility. Families searching for long-term care solutions are urged to weigh both praise against criticism carefully before making decisions regarding placement at Bermuda Commons Nursing and Rehabilitation Center.

Restaurants

• Arby's (7.4 miles)
• McDonald's (7.6 miles)
• Cheddar's Scratch Kitchen (7.8 miles)
• TinTin (8.1 miles)
• Jason's Deli (8.3 miles)
• Chick-Fil-A (8.4 miles)
• Olive Garden (8.9 miles)

Cafes

• Starbucks (7.5 miles)
• Starbucks (8.7 miles)
• Starbucks (10 miles)
• Krankies Coffee (13 miles)
• Starbucks (25 miles)

Theaters

• AMC Hanes 12 (7.6 miles)

Pharmacies

• CVS Pharmacy (8.4 miles)
• Walgreens (9.4 miles)
• South Park Family Pharmacy (10.4 miles)
• CVS Revco D.S. (11.1 miles)
• Walgreens (11.2 miles)
• Walgreens (15.5 miles)
• Express Scripts Holding Co. (17 miles)

Physicians

• Nephrology Associates (8.7 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (8.7 miles)
• Forsyth Endocrine Consultants (8.7 miles)
• Cumadin Clinic (8.7 miles)
• Orthocarolina (8.8 miles)
• Brookview Hills Internal Medicine (8.8 miles)
• Bethany Medical & Pain Clinic (8.9 miles)

Places of Worship

• St John's Lutheran School (10 miles)
• Immaculate Heart of Mary Catholic Church (23.7 miles)

Parks

• Miller Park (10.7 miles)
• Salem Lake Trail (15.2 miles)
• Union Cross Park (17.1 miles)

Hospitals

• WFBH Ardmore Tower (11.3 miles)
• Wake Forest Univ Bapt Med Center (12.2 miles)

Transportation

• Amtrak (22.9 miles)