Our Lady-Consolation Nrsng Hm

Pros

• The facility is clean, the food is decent, and the staff is amazing.
• Jene, the caregiver, was fabulous.
• The rehab team is incredible.
• Tema, the social worker, was terrific.
• Kathy, the aide, was wonderful.
• Megan, the physical therapist, and Rebecca, the occupational therapist, were great.
• The chef was praised for the food.
• Overall, it was a great experience.

Cons

• The facility is described as absolutely horrible and disgusting.
• The staff are accused of not watching their patients.
• A patient fell and was left on the floor for an unknown length of time while the bed alarm sounded.
• A patient experienced two weeks of unaddressed pain.
• The rehab team is praised, but the rest of the staff are described as bad, with more bad nurses and CNAs than good.
• Non-verbal or dementia patients are left sitting in the cafeteria for eight hours a day.
• Nickel staples were used despite a known allergy, creating a risk to the patient.
• A nurse confiscated a patient's wheelchair, preventing her from using it.
• There were not enough aides to bring the patient back after a wheelchair outing, causing arm soreness.
• The staff were rude and cold to the patient.
• A lead authority yelled at a family member for using the bathroom and insisted they must consult her for anything before acting.

Review

Several families describe a rehab facility that provokes deep fear and strong emotions, with stories that run from shocking neglect to occasional glimpses of compassionate care. The strongest threads across the reviews are concerns about patient safety, insufficient supervision, and what some see as a culture of indifference. One grandmother who stayed only a short time after surgery allegedly fell from her bed, and family members say they never knew how long she lay on the floor. They question how long the bed alarm was sounding as a family member walked the hall to her room, and they charge that the facility did not monitor patients who needed full assistance. The overarching message in these accounts is a warning to stay away unless the facility can guarantee a much higher level of vigilance and individualized attention.

In stark contrast to that fear, another reviewer presents a dramatically different experience, noting that after an initial skepticism caused by negative reviews, they were "happier" a month later. This reviewer describes a clean campus with decent food and, most importantly, staff who were described as amazing. They give high praise to a specific caregiver, Jene, who they say cared for their grandmother almost like family. They attribute the improvement in their relative's condition to the overall staff, including nurses and physical and occupational therapy teams, painting a picture of the rehab as capable and supportive when the care team is aligned and attentive.

There are also voices detailing ongoing personal pain and care missteps. One person states they have been in pain for two weeks and repeatedly complain about it, yet feel that their medications or treatment have not been handled correctly. This individual frames their experience as a problem with the administration of care rather than with the physical therapy or rehab staff themselves, highlighting a perceived gap between excellent therapy and problematic general caregiving.

Several reviews converge on a troubling pattern: while the rehab team can be excellent, the broader nursing and support staff are inconsistent at best and outright negligent at worst. Claims include dementia or nonverbal patients being left for long stretches in cafeterias or near a nurses' station without adequate attention, a nickel-allergy issue related to surgical staples and delays in addressing itching after requests for anti-itch cream, and a nurse removing a wheelchair when a patient was capable of moving themselves to the bathroom. There are accounts of rude or cold interactions, a lack of compassion for patients who do not have daily visitors or a voice, clothes being thrown on the floor, and patients left on toilets for extended periods. Some reviews imply that compassion and accountability disappear when staff are busy or overworked, even suggesting neglect may be present and that investigations should occur.

Several visitors recount experiences specific to the Our Lady of Consolation facility and its associated wards. One person travels from far away to visit a mother in the Assisi ward and encounters short-tempered, dismissive staff, restricted freedom due to lockdowns, and a leadership style described as aggressive or domineering - an authority figure who reportedly shouted at the reviewer for asking basic questions about bathroom use. These anecdotes contribute to a belief that some staff attitudes and institutional policies undermine patient dignity and autonomy, especially for those who cannot advocate for themselves.

Despite the negative portrayals, there are at least a couple of positive, more standard-care narratives. One reviewer who initially feared the facility was surprised by the level of care provided by certain therapists and therapists' assistants who were described as "great." Others credit specific clinicians - Megan the physical therapist, Rebecca the occupational therapist, Kathy the aide, and Tema the social worker - with delivering compassionate, effective care. There is gratitude for the therapy team and the warmth of certain staff members, and for the overall experience turning out better than expected. A separate note appreciates the chef and the food, along with the general kindness of several staffers who made a tangible difference in the patient's recovery.

A few reviews escalate into strongly negative evaluations, labeling the facility as a terrible place to place a family member. One account uses the strongest possible language - describing abuse and neglect and stating that the facility nearly killed the patient's mom, with a clear refusal to recommend the center to others. Another letter relays a traumatic experience in which a grandfather was found dead in his room, raising questions about checks on high-risk patients and the timing of the death. The grieving family member asks why no one checked on him, demands answers, and warns others not to rely on the facility's reputation. Some reviewers describe long delays in responses to concerns and communications, including emails to the facility that never received responses, suggesting a broader pattern of perceived neglect at the administrative level as well.

Finally, a recurring theme concerns the management and culture across units within the facility. Reviewers describe a stark contrast between units that feel well-staffed and attentive and those that feel chaotic, short-staffed, and prone to conflict. There are mentions of dishwashing practices that may compromise resident health, rude or dismissive staff who treat residents as if they cannot think for themselves, and a warning to families about potential neglect if they cannot visit daily. The reviews collectively present a complex picture: moments of outstanding therapy and kindness, tempered by repeated allegations of neglect, miscommunication, and systemic issues that affect patient safety, dignity, and overall well-being.

This part of West Islip, New York, offers a variety of amenities and services that may be appealing for senior living. With several physicians and pharmacies within a few miles, access to healthcare is easily accessible. There are also cafes nearby for socializing and enjoying a cup of coffee. The area is well-connected with transportation options, including train stations for convenient travel. For leisure activities, there are parks and theaters in close proximity. Additionally, there is a place of worship for spiritual fulfillment. Overall, this part of West Islip provides a mix of convenience, entertainment, and essential services that could cater well to seniors looking for a comfortable living environment.

Physicians

• Mariwalla Dermatology (0.5 miles)
• The Center for Eye Care and Optical (1.3 miles)
• Neuralphysiologic Associates (1.9 miles)
• Babylon Medical Practice (2.1 miles)
• Northwell Health Physician Partners Neurosciences At Bay Shore (3.7 miles)
• Advantage Care (3.7 miles)
• Ferguson Family Medicine (5.7 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)
• Shore Drug (3.3 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Babylon Bean-Coffee Extreme (1.6 miles)
• Starbucks (2.5 miles)
• Starbucks (5.4 miles)
• Starbucks (7.4 miles)
• Starbucks (8.1 miles)
• Starbucks (10.3 miles)
• Starbucks (10.3 miles)

Transportation

• Lirr - Babylon Station (1.8 miles)
• Lirr - Lindenhurst Station (4 miles)
• Deer Park Station Lirr (5.5 miles)
• LIRR - Amityville Station (6.7 miles)
• Atlantic Aviation (6.8 miles)
• Lirr - Farmingdale Station (8.4 miles)
• Massapequa Train Station (9.3 miles)

Parks

• Argyle Lake Park (2.1 miles)
• Heckscher State Park (6.4 miles)
• Brentwood State Park (6.7 miles)
• Bayard Cutting Arboretum (7.5 miles)
• The College Woods Park (7.7 miles)
• Sunken Forest (8.2 miles)
• Bethpage State Park (9.3 miles)

Restaurants

• McDonald's (2.2 miles)
• Captain Bill's (3.1 miles)
• McDonald's (3.2 miles)
• Whalers (3.2 miles)
• Grace Deli (3.3 miles)
• T J Finley's (3.3 miles)
• Nicky's On The Bay Gas (3.3 miles)

Theaters

• Regal Deer Park & IMAX (5.3 miles)
• Regal Ua Farmingdale (7.4 miles)

Places of Worship

• New Hope Institutional Baptist Church (6.6 miles)