Willow Point Rehabilitation And Nursing Center

Pros

• The staff at Willow Point Nursing Home are caring and supportive, often going the extra mile to create a homely atmosphere for residents.
• Residents enjoy a variety of activities, such as bingo and sing-alongs, which helps to keep them engaged and happy.
• The facility is clean and well-maintained, contributing to a pleasant living environment for the residents.
• Many reviews highlight the professionalism of the rehab staff and their dedication to treating patients with dignity and respect.
• Family members appreciate that staff members know residents by name and take time to understand their individual needs and preferences.
• The dining area is described as pleasant, with alternative meal options available to accommodate residents’ dietary requirements.
• Overall, many reviewers express satisfaction with the care provided at Willow Point, noting it as an above-average facility for loved ones in need of nursing care.

Cons

• The staff member at Willow Point displayed a lack of professionalism and respect for dementia residents, making inappropriate jokes and dismissive comments about their behavior.
• A former patient experienced poor management regarding her friend's access to a phone during recovery, which was detrimental to her health and welfare.
• The reviewer had a negative experience in 2014, citing inadequate care that led to bacterial pneumonia and multiple infections among patients.
• There were concerns about the quality of care provided by doctors, as a prescribed medication led to the rapid decline and eventual death of one resident, highlighting communication issues between medical staff and family members.
• Some residents shared rooms in memory care without proper consideration for potential safety concerns related to verbal and physical altercations.

Review

Willow Point Nursing Home has elicited a wide range of responses from families and residents, reflecting both positive experiences and significant concerns. For some, the facility appears to offer a pleasing environment with friendly staff, while others have serious reservations about the care provided, particularly in specialized areas such as memory care.

In one review, a visitor toured the memory care section only to be surprised by the sight of dementia and Alzheimer's patients sharing rooms. This arrangement raised safety concerns regarding potential verbal and physical altercations among residents whose conditions can lead to unpredictable behavior. The staff's dismissive remark that “they don’t remember it the next day anyhow” left the family member shocked at what they perceived as a lack of professionalism and respect for residents. Additionally, an eye-rolling joke made about another resident's behavior indicated a troubling attitude towards those suffering from dementia, leading this reviewer to conclude that Willow Point may not provide the compassion or safety they would want for their loved ones.

Conversely, other reviews depict much more favorable experiences within Willow Point. A patient who underwent short-term rehabilitation praised the facility for its cleanliness and professionalism demonstrated by friendly staff members. This individual noted that help was readily available whenever needed, indicating a respectful atmosphere where privacy was upheld. The presence of various recreational activities, daily therapy sessions, and alternatives for meals contributed to a supportive environment where patients felt cared for during their recovery.

Another voice shared their experience from 2014 when they underwent rehabilitation after knee surgery at Willow Point but encountered issues such as inadequate bed size and health complications like bacterial pneumonia. They recounted how a friend's recent stroke recovery at the same facility took an unfortunate turn when she contracted COVID-19 alongside several other patients due to insufficient preventive measures in place. Frustration over management’s failure to secure her friend a phone during those isolating times on Christmas Eve further highlighted systemic issues with communication and support in critical moments.

Reflecting on personal experiences with grief from losing his wife shortly after her admission due to medical mismanagement, another reviewer expressed deep concern over the oversight in medication protocols. The family member lamented that despite warnings from nursing staff advising against certain medications prescribed by doctors, ultimately nothing could prevent his wife's decline in health. Such criticisms emphasize the necessity for vigilant monitoring of treatment plans in nursing facilities—an area where families may feel out of control yet are expected to assert influence over care decisions.

Despite these significant concerns raised by multiple reviewers detailing inconsistent aspects of care, there exists a subset of families who find satisfaction with Willow Point's overall approach to elderly care. Families report that their relatives are well-cared-for amid numerous activities designed to enhance social interaction among residents through events like sing-alongs and bingo nights coordinated by an enthusiastic activities team. Positive mentions regarding dining options being more restaurant-like suggest ongoing improvements aiming for enhanced resident satisfaction combined with warmth emanating from compassionate staff members dedicated to fostering comfort within this home-like environment.

In conclusion, Willow Point Nursing Home showcases a duality characterized by commendable efforts towards creating enjoyable living conditions interspersed with serious criticisms regarding quality control measures affecting vulnerable populations such as those suffering from cognitive impairments or undergoing rehabilitation processes. While some families report normalcy amidst caring interactions between residents and staff alike filled with moments of joy derived from community integration efforts—other accounts starkly contrast these sentiments through harrowing stories underscoring vulnerabilities overlooked within caregiving environments designed specifically for individuals facing life’s later stages under duress from illness or disability.

Restaurants

• Red Lobster (0.4 miles)
• Tony's Italian Grill (0.5 miles)
• Lupo's Char-Pit (0.6 miles)
• Little Caesars Pizza (0.7 miles)
• A&W Restaurant (0.7 miles)
• Wendy's (0.8 miles)
• Pete's Legacy Diner (0.9 miles)

Physicians

• Lourdes Hospital: Vestal Medical Associates (0.4 miles)
• Associates In Family Medicine (0.6 miles)
• Lourdes Pediatrics (0.7 miles)
• Eye Contact by Kathy (0.8 miles)
• Kissick & Kissick (0.9 miles)
• Azmat Saeed, MD (1.1 miles)
• Guthrie Vestal (1.3 miles)

Parks

• Vestal Rail Trail Playground (0.6 miles)
• Vestal Rail Trail (0.9 miles)
• Arnold Park (1 miles)
• West Endicott Park Carousel (2.1 miles)

Hospitals

• Lourdes (0.6 miles)
• Park Avenue Associates in Radiology (4 miles)

Pharmacies

• UHS Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.6 miles)
• Corner Drug Store & Gift Shop (1.7 miles)
• Health Mart Pharmacy (1.7 miles)

Places of Worship

• St Ambrose Church (0.8 miles)
• St. Joseph's Church (1.1 miles)
• St Anthony of Padua (1.4 miles)
• Our Lady of Sorrows Church (1.6 miles)
• Our Lady Of Good Counsel (2.4 miles)
• Grace Point Church (2.5 miles)
• Community Church of the Nazarene (2.5 miles)

Cafes

• Epac Café (0.9 miles)
• Panera Bread (2.5 miles)
• K & K's The Old Teahouse (2.9 miles)

Theaters

• Cinema Saver (0.9 miles)
• AMC Vestal Town Square 9 (1.1 miles)

Transportation

• U-Haul Neighborhood Dealer (3.5 miles)