Oswego Hospital Extended Care

Pros

• Oswego Health delivered excellent care and the hospital care team was awesome.
• The ER staff and EMTs provided lifesaving care with speed and expertise.
• The ICU team did everything to save the patient's life and offered comforting support.
• The staff wrapped the patient in a bear blanket and provided compassionate, patient-centered care.
• The Surgery Center at Oswego Health delivered professional, timely care and exemplary procedures.
• Oswego Hospital staff across departments - dietary, imaging, phlebotomy, nursing, doctors, and custodial - were friendly and caring.
• Dr. Bernardo consistently sat at the bedside, explained the condition, and showed patience.
• Sam, a nurse, was personable, energetic, kind, knowledgeable, and funny.
• Melanie from dietary helped with meals and understanding dietary needs.
• The third-floor team were amazing in their care.
• ICU staff provided daily updates to the family and kept them informed.
• The staff's positive attitude and teamwork helped the patient feel hopeful and cared for.

Cons

• The reviewer hates this hospital and urges others to stay far away.
• They claim the hospital did nothing for a patient in distress and sent her home.
• The facility is described as the worst place they've stayed, with nurses who don't care and patients crying for help.
• Staff are described as unprofessional, with no one introducing themselves and poor handwashing.
• They would not recommend Oswego Health or the ER, implying it could endanger lives.
• There are concerns about improper EKG procedures, including sensors not sticking and a nurse touching the sensors.
• A reviewer states a child patient waited in distress while others were attended to, indicating neglect.

Review

Oswego Health and its facilities come through in a wide range of patient experiences, from life-or-death emergencies to everyday care and routine visits. A standout, unforgettable story begins with a Saturday evening when a bee swarm turned frightening very quickly. A person with a severe allergy was outdoors when they were stung, realized the danger, and called for help with an epinephrine auto-injector on hand. The situation escalated fast: fire and EMS arrived, the patient was rushed to the ER, and the team there - EMTs, ER staff, and ICU clinicians - worked in concert to stabilize and save a life. The patient recounts the quick thinking of the fire chief and the medical staff, including an urgent intubation performed by a clinician named Mark, the warmth of being wrapped in a bear blanket, and the relief of waking up 18 hours later in the ICU. Even small moments, like asking for their glasses and humor about what channel the Bills game was on, helped turn a terrifying experience into one of gratitude. The release came soon after, with the patient promising never to mow the lawn again, and the entire Oswego Health team left imprinted in their thoughts and prayers.

Beyond this dramatic rescue, many reviews highlight Oswego Health's broader strengths across multiple sites and services. A patient praised the Surgery Center at the hospital and noted that the professionalism, time management, and procedural care were exemplary. The praise didn't stop there: this same individual has long admired Oswego Health for quality care received across wound care, radiology, lab services, and urgent care facilities, suggesting a consistently elevated standard that keeps "upping their game." The sentiment is echoed by others who describe the system as a place where patients feel seen, heard, and cared for - whether they're navigating a surgical process or seeking routine testing and support.

There are also deeply personal stories of care that feel especially meaningful to families. One reviewer spoke highly of the ICU care their parent received, recounting daily phone updates from the doctors and noting the nurses' attentiveness and compassion. Their gratitude extended to the entire ICU nursing staff, with particular appreciation for how the team helped their loved one during a frightening stay. Similarly, another patient described a four-day hospitalization in which every member of the ED, inpatient, and ancillary teams contributed to a calm, supportive, and comprehensive care experience. The reviewer singled out several individuals as memorable - from the dietary staff who helped with meals to the bedside nurses who offered both expertise and encouragement - emphasizing how a coordinated, patient-centered approach can make a difficult medical journey more bearable.

On the flip side, some reviewers question aspects of the Oswego Health experience, calling for improvements in specific encounters. One parent recounted taking their daughter for shortness of breath and chest sensations only to feel that the ER visit did not yield the expected level of attention or thoroughness. The tests suggested no acute issues, leading to a sense that the follow-up with the primary care provider was more comprehensive and caring than the hospital visit. Another review described a lengthy stay with appreciation for the overall care but also highlighted a feeling that the system can be inconsistent, suggesting room for better communication and coordination. These perspectives underscore the reality that even within a single health system, patient experiences can vary dramatically from one encounter to the next.

There are also concerns expressed about certain ER and inpatient experiences. A reviewer described a back-pain visit in which the care felt unprofessional, with unfamiliar staff entering the room and inconsistencies in basic practices like hand hygiene. Yet another account focused on a Saturday evening emergency visit where EKG readings were hampered by sensors that wouldn't stick, raising questions about standard procedures in the triage area and the coordination between registration and patient care. The feeling conveyed by this review was frustration with perceived oversights and a sense that attention to the patient's immediate needs could be better prioritized over administrative details.

Another dimension in these reviews is the emotional weight carried by family members and friends. Some respondents emphasize the comfort of knowing a loved one is in good hands, citing regular updates from clinicians and the reassurance that their loved ones are receiving careful, attentive care. Others express a more urgent, even accusatory tone, calling for improvements and expressing strong disappointment in the hospital experience, particularly around how emergencies are handled or how quickly help arrives. Taken together, these voices illustrate that Oswego Health is a place of high stakes care where outcomes hinge not only on medical interventions but also on communication, attentiveness, and the consistency of care across departments and shifts.

In sum, the experiences paint a nuanced portrait of Oswego Health: stories of heroic, life-saving intervention and compassionate, comprehensive attention across multiple departments; gratitude from families and patients who felt truly cared for during vulnerable moments; and valid calls for ongoing improvements in communication, staff consistency, and the handling of urgent care and triage. The overarching message is one of a system capable of remarkable, life-affirming care, while also inviting reflection and action to ensure every patient's experience meets the same high standard across all encounters - whether it's a dramatic emergency, a routine visit, or a frustrating setback.

This part of Oswego, New York, offers a convenient and vibrant community for seniors looking to settle down. With several hospitals and physicians in close proximity, healthcare services are easily accessible. The area also boasts a variety of dining options ranging from casual eateries like Oswego Sub Shop to upscale restaurants like Maria's. Outdoor enthusiasts will appreciate the nearby parks such as Franklin Park and Linear Park for leisurely walks or picnics. For entertainment, there is Oswego Cinema 7 and Midway Drive In Theatre for movie nights. Additionally, there are several places of worship within a short distance for spiritual fulfillment. Overall, this neighborhood provides a blend of amenities and services that cater to the needs of older individuals seeking a comfortable living environment in Oswego.

Hospitals

• Oswego Health (0 miles)
• Oswego Hospital (0 miles)
• Oswego Hospital Lakeside Heart Center (0.2 miles)
• Oswego Hospital Laboratories (1.7 miles)
• Oswego Hospital (11 miles)
• Oswego Health (11.1 miles)

Physicians

• Advanced Orthopedic Group (0.1 miles)
• Endocrine Associates Of Oswego (0.2 miles)
• Young Hee Kim (0.3 miles)
• Oviatt Hearing & Balance (0.3 miles)
• Oswego Family Physicians, PC (0.3 miles)
• Oswego Podiatry (0.5 miles)
• Port City Family Medicine (0.8 miles)

Restaurants

• Oswego Sub Shop (0.1 miles)
• Maria's (0.3 miles)
• Domino's Pizza (0.3 miles)
• The Red Sun Fire Roasting Co. (0.3 miles)
• Oswego Bagelry & Sandwich Shop (0.3 miles)
• Eleven Brewing Company at the Cellar Door (0.3 miles)
• Vona's Restaurant (0.3 miles)

Theaters

• Oswego Cinema 7 (0.2 miles)
• Midway Drive In Theatre (5.8 miles)

Parks

• Franklin Park (0.3 miles)
• Linear Park (0.4 miles)
• Veterans Park (0.4 miles)
• Breitbeck Park (0.5 miles)
• Foster Park (10 miles)
• Fair Haven Beach State Park (12 miles)

Pharmacies

• Health Mart Pharmacy (0.3 miles)
• Wayne Drug Stores (0.3 miles)
• Harbor Pharmacy (0.3 miles)
• Walgreens (1.8 miles)
• Kinney Drugs (10.2 miles)
• Hargraves Pharmacy (10.7 miles)
• Medicine Shoppe (10.8 miles)

Cafes

• Cupcakers (0.3 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• Enterprise Rent-A-Car (1 miles)
• Lakeside Taxidermy (10.7 miles)

Places of Worship

• St Stephen's Roman Catholic Church (0.5 miles)
• St Paul's Roman Catholic Church (0.7 miles)
• Grace Evangelical Lutheran Church (0.9 miles)
• Oswego Alliance Church (1.6 miles)
• River Of Life Church (2.2 miles)
• Minetto United Methodist Church (4.6 miles)
• Holy Family Rectory (10.2 miles)