St Luke Residential Hlth Care

Pros

• The staff take great care of residents, helping them eat, assisting with getting out of bed, and keeping them clean and fed.
• St Luke's has been wonderful to residents and their families.
• The St Luke's staff are praised for everything they do.
• The Physical Therapy and Occupational Therapy departments have excellent staff and do exceptional work; they go the extra mile and put in wholehearted effort.
• The admissions team is professional and straightforward.
• The nurses and staff are exceptional at keeping families informed and assisting with discharge planning.
• The CNAs are consistently helpful and ready to assist.
• The care provided during short-term rehab was wonderful.

Cons

• A reviewer states that residents are not allowed to use the restroom around mealtimes, forcing them to hold it, and describes the staff as rude, uncaring, and neglectful, with alleged lying about incidents when families are not present.
• A reviewer alleges a rehab patient fell at night, the facility did not inform the family, and a nurse laughed at the family when they requested an ambulance.
• A reviewer alleges that a caregiver failed to show up for a scheduled visit and did not communicate in advance.
• A reviewer attributes a resident's spill to insufficient nighttime bed checks and claims the resident's health worsened afterward.
• A reviewer reports delays in obtaining urine tests for UTIs and concerns about dosing decisions made before admission.
• A reviewer notes that both parents contracted scabies during stays at the facility.
• A reviewer says staff did not answer phone calls to check on a resident, causing worry.
• A reviewer cautions never to send a loved one there, citing poor communication and numerous problems.
• A reviewer claims a family member did not eat and was not notified, and was told that the resident died in the bathroom.
• A reviewer accuses the facility of prioritizing money over residents and showing little care for them.
• A reviewer states that staff members do not communicate with each other.
• A reviewer criticizes the facility's new billing system as a train wreck.

Review

St. Luke's appears to be a place that can evoke two very different experiences, depending on who you talk to and when. On one hand, there are families who speak with genuine gratitude for the care their loved ones receive, especially when Alzheimer's and other illnesses complicate daily life. They describe staff who help with meals, assist with getting out of bed, maintain hygiene, and provide steady, attentive daily routines. For these families, the facility has been a stable, supportive home for years - one mother's family noting a 2.5-year residency that has, in their view, been handled with warmth and competence. A recurring praise centers on the direct care: staff who help patients eat, keep them clean, and ensure basic needs are met, plus occasional acknowledgment of a compassionate, informative nursing team. Even as they mention a growing pains element in the billing system, they insist that the core of patient care remains solid.

Yet another stream of reviews paints a starkly different picture. A number of commenters report an abrupt lack of empathy and basic respect, with claims that some staff members are rude, uncaring, or neglectful. In these accounts, residents are allegedly restrained by scheduling around meals, leaving them in discomfort about using the restroom, and receiving incomplete attention to their needs. Several reviewers allege that communication from the facility is inconsistent or dishonest, with family members feeling left in the dark about crucial events or changes in a patient's condition. The tone in these remarks is urgent and distressing, with repeated insistence that the experiences described are not just occasional lapses but ongoing patterns that undermine trust in the facility.

There are also dramatic, specific incidents that some families say amount to neglect or even harm. One post describes a rehab patient who sustained a broken hip after a night fall, with the family not being informed promptly and a nurse reportedly laughing when the family requested an ambulance. The reviewer claims the patient's condition worsened after those initial hours in the facility's care, listing a cascade of problems including a broken hip, a broken tailbone, a UTI, and congestive heart failure within three days. This account carries a warning to others: "do not put your loved ones here." Another emotionally charged message accuses the facility of a deliberate mishandling of a mother's care, with references to a severe spill, insufficient night-time checks, and, ultimately, a transfer to another hospital where the outcome was worse.

Among the negative experiences, there is also a pointed critique of staff reliability outside direct clinical care. A particular person, named in one post as Kayleen Piazza, is described as being hired to provide weekly in-home help for a bedridden father but failing to show up without notice. The reviewer expresses a lack of trust in the caregiver's reliability and advises others to do their own background checks when considering "highly recommended" staff for in-home or facility-based care. This vignette underscores a fear that even seemingly straightforward, cash-for-service arrangements can become a source of stress and disappointment, complicating families' efforts to secure dependable support.

Not all feedback is negative, and several postings highlight the strengths of the facility in at least some areas. The physical therapy and occupational therapy department, in particular, receives consistent praise. Reviewers who were patients themselves or who observed loved ones undergoing therapy describe therapists as excellent, compassionate, and relentlessly dedicated. They speak of staff going "the extra mile," delivering sessions with warmth, encouragement, and a sense of genuine care that helped patients progress toward recovery. In these accounts, the therapy teams are a bright spot, earning high marks for their professionalism and patient-centered approach.

On the other hand, there are those who express disappointment in another dimension of care: communication and coordination. A recurring complaint is that information does not flow smoothly between departments or to families, leading to frustration when questions about UTIs, medications, or fall risks go unanswered for extended periods. In one case, a reviewer notes that essential medical decisions or dosing changes, made before admission, were overlooked or contradicted by staff, with consequences such as increased falls or confusion. In another, relatives describe having to advocate aggressively for timely tests and clear explanations, especially when a loved one's condition requires urgent attention.

The experiences span a wide arc - from stories of careful, attentive daily care and highly competent therapy staff to warnings about dangerous lapses in safety, communication breakdowns, and perceived prioritization of billing or administration over patient welfare. Some families tell of positive, reassuring interactions with nurses, nurse practitioners, and admissions teams, who seemed professional, informative, and supportive during difficult transitions. Others recall being told one thing and experiencing another, feeling ignored, or discovering that critical events were not communicated promptly - an issue that many families understandably interpret as a threat to a patient's safety.

Taken together, the collection of voices about St. Luke's reveals a facility with notable strengths and unmistakable concerns. The care that many families praise - especially for daily needs and for the specialized work of physical and occupational therapy - suggests that when staff staff are engaged and responsive, residents can receive high-quality, compassionate treatment. Conversely, the stronger negative accounts emphasize serious fears about safety, neglect, poor communication, and inconsistent care, sometimes accompanied by allegations of misconduct or miscommunication around critical events. Across these narratives, a common thread is the call for clearer communication, more reliable staffing, and closer alignment between administrative processes and the day-to-day realities of residents' lives. The experiences described reflect a facility that can be a lifeline for some families while presenting real, pressing concerns for others who entrust their loved ones to its care.

This part of Oswego, New York offers a variety of amenities that may be attractive to seniors looking for a comfortable and convenient living environment. With several restaurants, cafes, pharmacies, theaters, parks, and places of worship within close proximity, residents have easy access to essential services and entertainment options. Additionally, the presence of multiple hospitals and physicians in the area ensures that seniors have access to quality healthcare services when needed. The neighborhood also offers transportation options such as car rentals and U-Haul services for added convenience. Overall, this part of Oswego provides a well-rounded community with a range of resources to support senior living.

Restaurants

• The Red Sun Fire Roasting Co. (0 miles)
• Oswego Bagelry & Sandwich Shop (0.1 miles)
• Maria's (0.1 miles)
• Eleven Brewing Company at the Cellar Door (0.2 miles)
• Subway (0.2 miles)
• GS Steamers Bar & Grill (0.2 miles)
• Lighthouse Tavern (0.3 miles)

Pharmacies

• Harbor Pharmacy (0.1 miles)
• Wayne Drug Stores (0.1 miles)
• Health Mart Pharmacy (0.1 miles)
• Walgreens (1.5 miles)
• Kinney Drugs (10.1 miles)
• Hargraves Pharmacy (10.7 miles)
• Medicine Shoppe (10.8 miles)

Theaters

• Oswego Cinema 7 (0.1 miles)
• Midway Drive In Theatre (5.8 miles)

Parks

• Linear Park (0.1 miles)
• Veterans Park (0.2 miles)
• Franklin Park (0.3 miles)
• Breitbeck Park (0.8 miles)
• Foster Park (10 miles)
• Fair Haven Beach State Park (12.2 miles)

Cafes

• Cupcakers (0.1 miles)

Hospitals

• Oswego Hospital Lakeside Heart Center (0.2 miles)
• Oswego Health (0.3 miles)
• Oswego Hospital (0.3 miles)
• Oswego Hospital Laboratories (1.4 miles)
• Oswego Hospital (11 miles)
• Oswego Health (11 miles)

Physicians

• Oswego Podiatry (0.2 miles)
• Young Hee Kim (0.3 miles)
• Advanced Orthopedic Group (0.3 miles)
• Endocrine Associates Of Oswego (0.4 miles)
• Oviatt Hearing & Balance (0.5 miles)
• Oswego Family Physicians, PC (0.5 miles)
• Port City Family Medicine (0.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.3 miles)
• Enterprise Rent-A-Car (0.7 miles)
• Lakeside Taxidermy (10.6 miles)

Places of Worship

• St Paul's Roman Catholic Church (0.4 miles)
• Grace Evangelical Lutheran Church (0.6 miles)
• St Stephen's Roman Catholic Church (0.7 miles)
• River Of Life Church (1.8 miles)
• Oswego Alliance Church (1.9 miles)
• Minetto United Methodist Church (4.6 miles)
• Holy Family Rectory (10.2 miles)